Opted to order inside to get the full experience. Staff was ridiculously friendly. Got a complimentary drink while I waited. Totally worth getting out of my car and ordering inside. Didn't use my real name on the order (don't trust the government, big tech, or big taco). Staff was chill and got a good chuckle. Great music and I was vibing. (I don't really know what that means but my son said to say it). Only critique was the bathroom door of the men's room. It shuts slow. Like... REALLY slow. So slow that the door was still open while I started peeing. Wouldn't be a problem except the entrance looks right into the bathroom so folks get a glimpse of you facing the urinal as they walk on in. ‍ I have heard a stereotype that the bathrooms are really really really bad. Based off my experience, the bathrooms were so clean and looked like McDonalds bathrooms. (my son wrote that part... seems legit) Ordered a cheesy Gordita, bean and cheese chalupa, nacho fries, and cinnamon twists. Least favorite part were the cinnamon twists but the rest was fire. Also fire sauce was fire. Diablo sauce, not so much. read more

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I went there and it reaked of weed and they just stand outside and smoke in the parking lot and they sell stuff out of the office

0 stars if I could! Only way to order is by kiosk. Kiosks were not working and asked for help... we were told to "use the kiosks" even though we told them they were not working. We were then even more rudely told "use the drive through then" followed by an even more sarcastic "have a nice day". ***Insert a bunch of cuss words running through my head*** Avoid this location at all costs!!!! read more

Closed 30 min early when was stuck in the drive thru. Wasted what seemed like 20 minutes which prevented me from going anywhere else. Annoyed to say the least. read more

It would be difficult to find a worse Taco Bell than this one. food is wrong at least one in five times. Setvice at night when dinning is closed takes about 20 minute. It is faster to drive to North Ridgeville or North Olmsted and then back to Westlake read more

Saved by the Bell literally! We were hangry and searching for restaurants after moving our college kid in his dorms and everything was closed on a Sunday night. Taco Bell never tasted so good we all enjoyed it throughly, it wasn't cheap either at $52 for the whole family. read more

Taco Bell - a box of tissues on the dashboard of a car - Fast Food Near Me - Westlake, Ohio

Drive thru is very, very, very, very slow. I could have driven to Toledo and back before getting my food. Don't believe me? Give it try but make sure you have Netflix on your phone so you can watch an entire season of a show. read more

Tables dirty. Food slightly warm. Hard shell stale. Food appeared old. Not good at all. Ambiance poor. Worst Taco Bell I have eaten at.

Of the Taco Bell's, this is by far the slowest in the area, and that's some hefty competition. You might save some time by driving to another Taco Bell. read more

Can someone explain to me how it takes 20 minutes to go from 2 cars back in the drive through, just to get to the ordering speaker? Then 10 minutes more of waiting at the drive through speaker for someone to say can I help you? This has been an ongoing problem in the recent past at this place. If I was working alone in there I could take orders and make orders faster than this. I'm writing this as I wait at the ordering speaker. Pathetic. Is this the future of the service industry? Totally and completely undermines the "convenience" aspect of the drive through. 30 minutes this drive thru experience will have taken me. And I was second in line! read more

If 0 stars was an option I would put that. The workers here are always high out of their minds and can't work a drive thru line if there life depended on it. If you were starving and about to pass out or chose to eat here passing out is a better option . If management is seeing this HIRE NEW EMPLOYEES PLEASE. read more

Most of the time this Taco Bell has served me well but tonight I just sat in my car at the ordering screen for 25 minutes. The cars in front of me slowly went away and after asking if anyone was going to take my order, the girl on the other end asked for just a minute. After doing this a few times, the voice on the other went went silent. After pulling up to the window to see what was going on, I saw a person cleaning some of the machines and that alone shows me that the workers were done for the night. This was at 11:30pm on a Saturday night. read more

BEST SERVICE honestly the best customer service I've experienced. Had an issue with my order and they handled it really well. Shoutout to the manager, he's someone who will take care of you and cares that you come back as a customer. Will always recommend this Taco Bell above all others and honestly, all fast food around me. read more

Does this Taco Bell serve drive up customers any more or just take Uber eats orders? Tried to go through the drive thru 2 or 3 times in the last year and was turned away cause they said they were taking any drive up or dine in customers, just Uber eats and door dash orders. Feel like the workers are just super lazy or they don't care or both read more

This is unequivocally the worst Taco Bell in the United States of America. Possible worldwide but I have no frame of reference intentionally. Just pathetic. This is not a pandemic issue... been the same thing for years here read more

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Twice in the drive thru I asked for a Chalupa with beans, no beef and she gave me beans in a cup. Dumb. read more

Taco Bell - I guess this is a chalupa. - Fast Food Near Me - Westlake, Ohio

Tired of this Taco Bell making you pull around and wait longer than it should for your order every time, this is a fast food restaurant.

With a full staff of people you will still easily wait 45 min for a small order. Legitimately curious what the employees could possibly be doing back there. read more

Worst fast food service in the area. Not particularly close. You'll wait 45 mins, your order will be wrong, quality will be trash, and something you paid for will be missing. read more

I waited in line for 45 minutes. only 3 cars in front of me. worker was just messing around. brutal.

The food is great and everything, but I can't stand that it is still drive through and mobile pickup only. It would be great to have something done so we can finally go back inside. Also I just had my order take 40 minutes to get to me because of that so I'm not to happy about that. read more

This is the worst taco Bell to go to. Always a long wait, always gets orders wrong. Once I waited in line for 30 minutes couldn't leave if I wanted to. Cars in front and back for them to tell me they are closed due to lack of employment. I love taco Bell! But this location stay away from. I wish I could contact the owner. I know people that will work. Doesn't even deserve a star! read more

An exquisite late night feast. Spicy potato soft tacos are on point!

Pulled through and ordered my items only to be told at the window they are cash only (how very 21st century). When the cashier went to check with the manager on what to do she came to the window and yelled at me for having the audacity to not see any of the hand written signs saying they were cash only. No apology or offer to make up for it, just yelled at me. Going to pass on this spot from now on! read more

If I could give a 0 star rating, I would. The few times I have gone to this location, the people who are working are incredibly rude. Either they're ill-equipped and lack people skills or they truly don't understand what "customer service" means. The last time (prior to tonight) I attempted to order from this location was about 6 months ago. I placed an online order from them for the first time and waited a few extra minutes from the quoted pickup time, just to make sure the timing coincided with our scheduled activities. It was a Saturday afternoon, so I assumed they'd likely be a bit busy. When we got there to pick up the order 25 minutes later, our order hadn't even been started. However, we did note all the Door Dash orders being filled well ahead of ours with time stamps after our order had been placed. When I asked for an ETA, I got an eye roll and a response of, "Shortly." We asked for a refund because we were on a time limit and were told it wasn't a possibility. 15 minutes later, we finally were able to leave with food while running late for the rest of our day- only to find out after we'd left in a hurry that our order was wrong. We thought we'd give it another try tonight for the first time since then. My husband was just there with my son to pick up a quick dinner after his softball game. My husband called me furious because he was being laughed at through the drive-thru speaker and talked down to by the girls working. Needless to say, he left. Unless you want to deal with so-called customer service employees who, in fact, have zero concept of what customer service is or looks like, save your money and go anywhere else. I'm not expecting the service of a 5-star Michelin restaurant at Taco Bell by any means. However, having logged 10 years in food service in my own career, I expect the people working at a food establishment to have at least some level of pride in their work and abide by a certain level of appropriate behavior when interacting with the public. This staff lacks that pride across the board, and it shows. read more

I used to always get food from this Taco Bell, but since covid, I have been ordering from DoorDash. I tried to get an order tonight at 12:09. DoorDash said it closed at 12:30. It was a very simple order just one item and they waited until 12:30 to deny it. The store wasn't closed..? But thank you guys for denying that order I'll keep it in mind. Have a good day. read more

It's Taco Bell. Let's be honest about what this is. Mexican inspired fast food you get as a teenager or a drunk young adult. I got two boxes of tacos for the teenagers at my house. Got home and the box that was supposed to be supreme tacos wasn't. I drove back because the $4.80 I spent for tomatoes and sour cream was worth the five minute drive. The four star rating is definitely not for the food. That is a three star review any day at this chain (maybe). The four comes from the treatment the shift manager gave me. It would have been easy to be annoyed. Instead she was apologetic, told me to keep the tacos I brought back and rapidly made my replacement order. This is not the kind of service one would expect at any fast food chain. That shift manager has customer service and interaction mastered. read more

This is the second time I ordered nacho chips with cheese and they forgot the chips !! Really ?? So you think I'm just going to eat the cheese with a spoon by itself. I'm going to have to start opening the bag and looking inside before I drive off from now on. Pay attention to the orders !!!!!!!! read more

If I could give a zero I would. Two times now we've gone here and they weren't open when they were supposed to be. An hour after opening and placing an order on the app they weren't open even though the app says they're open. LAZINESS at its finest. I guess nobody wants to work or do their job anymore. read more

I could be wrong, but I think the last time I went to Taco Bell was in 1992. I have no idea what sort of demon possessed me and made me go here late Sunday night, but what in the heck. (Actually I stumbled across some food reviews on Youtube and those people made Taco Bell sound so good. THOSE PEOPLE WERE LIARS). Reasons for giving a cranky two stars: -I had to repeat my order several times in the drive through. -For this being fast food there was a really long wait for the people in front of me and for myself. -My shredded chicken burrito was a hot mess with a pile of guac on one end and barely any chicken. Also, that red sauce on the refried beans is atrocious. I mean, sure, Taco Bell is nice and cheap, but apparently if you are not drunk then the food is a regretful experience. I need to seek some spiritual counsel, going to Taco Bell has really made me question what I am doing with my life. I've strayed so far from the path and I am ashamed. read more

This was rebuilt after a fire destroyed the old taco bell. Nice new look, clean and good service. Why only three stars? "A lot of mild sauce" means two packets and "a bunch of mild sauce" means three packets. Why so stingy? At the drive-thru my friend ordered a fresco soft taco supreme. She didn't know "fresco" meant no toppings...and the drive-thru announcer chuckled. read more

For what it is, this Taco Bell location is repeatedly the best food hands down. Whenever we go there the food is always hot, has the perfect proportion of toppings on everything and everything is fresh, I feel safe eating at this location. Another + is that you can dine in later than most other locations. 3a.m. on Friday and Saturday. Staff is always pleasant and quick with your orders. read more

Taco Bell - Cinnamon Twist, not as good as the old school Cinnamon Crisps but still good. - Fast Food Near Me - Westlake, Ohio

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Horrible customer service. Asked for extra sauce on my quesadilla because the Uber eats doesn't offer it. The worker talked to me in a disgusting way and refused to do so for my order. Would not recommend this Taco Bell to anyone truly horrible services and they need to rethink their employees being there! Disgusted and frustrated by this establishment and this location. Having to pay " extra" for the sauce on the quesadilla. Would've loved to know the employees name but he hung up on me. read more

Ordered through ubereats. Purchased 2 4-packs of drinks, a 12-pack of supreme tacos, 20 mild sauce packets, and 12 cinnamon snacks. Only 1 of the 4-packs arrived and the drinks were all the same whereas I ordered all different. The 12-pack had only normal tacos not supreme, and there were no sauce packets. I messaged ubereats and they refunded me for the drinks but after I messaged them, I discovered the tacos were not supreme, so I first confirmed that the receipt attached to the bag was accurate and then called the store directly. The manager on duty, having been told explicitly that this was an ubereats order, said, come in within the next couple days and we will give you a new 12-pack. She said she would inform the other employees. So I called ahead later to confirm everything in order to avoid a wasted trip and they said come in we will complete the order. I did, and the manager working that night which was at around 10pm on Wednesday, 12/21/'22 then tells me oh this is an ubereats order? You have to go through them, we will not fix you a new order. I said I called ahead to avoid a wasted trip, and she snidely responded well I guess you did. Nice. So you tell me repeatedly that my trip won't be wasted and when I get there you give me a snarky attitude and tell me I wasted my trip. That must be how you treat all customers. Note that I tried to contact Ubereats about the 12-pack error but they (conveniently) have no phone number and because I had already submitted the complaint about the 4-packs of drinks they wouldn't let me file another complaint. But Taco Bell received the correct order from my receipt yet didn't fulfill it. I live in the same city as this Taco Bell but will not be back. They lost a customer today. read more

Gotta give this place 4 stars for opening late. We just finished a wedding. Went to D&B for about an hour. Then we wanted a late night spot to chill. I swear, nothing is open late out here. Found this place and there were actually a lot of people there. There were a bunch of high school looking kids. The kids thought we came from Prom. lol. anywho. Got some food. Taco bell is taco bell. Nothing crazy about quality of food. read more

Got the new double steak melt. Substituted hard taco for soft taco. Asked for no lettuce. Of course came with lettuce. Then there was arguing in the back so I decided to just walk out. By the way thanks for squishing the heck out of my food read more

Love Taco Bell, but with fast food spots there is huge variation in service and quality depending on location. My gf and I just moved here from south Florida, and this is the ONLY place In Westlake that we can grab food late at night without the service being terrible or the food quality being sub-par. We come through at least once a week. read more

i'm drunk and waiting in line at the taco bell drive in. it's taking 5ever. literally. but props for being the only late light food available in westlake i guess. would change to 5 stars if offered pizza by the slice. read more

All around poor attitude from staff. I know it's taco bell but I don't want to hear cussing at the drive thru window with my kids in the vehicle. Always wonder who wipe my food where. I stopped going here a long time ago for this reason and tried again just recently and who woulda thought.... Same ol crap read more

As you can see they are open until 3AM. I bar tend down the street and have stoped there for food two or three times shortly after 2AM and have gotten no response at the drive-through. One time I pulled up to the window and waited for someone, only to get a nasty response. I am so disappointed and completely done with this "late night" drive-through restaurant. 0 out of 5 for me! read more