I don't know where to begin with this review, but here it goes…read more.. Our visit to Taxco yesterday evening was so disappointing :( It was Cinco de Mayo, and it's worth noting we've celebrated there on this holiday in previous years. Also worth noting that we have loved the food here and this review is strictly about CUSTOMER SERVICE! Our wait to get a table wasn't long. We were seated at a table in the corner on the outdoor patio after 10 minutes. It took about 10-15 minutes for a staff member to recognize us seated there, and he brought over some chips and salsa. Then we waited another 10-15 minutes to get some waters, which we had to ask another staff member for. Then after another 10-15 minutes we had to stop and ask again if anyone was going to take our order, they said someone will be with us shortly. After waiting another 10-15 minutes we stopped another staff member and asked if they could take our drink and food order because we've been waiting for a while, so they did. While waiting for another 30 minutes, we saw other customers who got waited on promptly after being seated after us, and who ended up getting their orders (bar drinks & food) before us. When there was still no food or drinks at our table after this 1-2 hour ordeal, we decided to leave. We walked up to the front to tell the hostess, and also asked for a manager to tell them about our situation...and that's when everything went downhill for us. The manager was VERY RUDE when talking with her and kept using a busy 'holiday' as an excuse. We explained we were one of their weekly and long time customers. The guy who runs the bar practically knows my name and I don't even have to say anything when I pick up orders because he recognizes me immediately. He even recognizes my voice when I call in an order, and notices when I haven't been at the restaurant for more than a week. Anyway, we calmly told the manager about our experience seeing others get waited on promptly...they were picking and choosing who to serve. She didn't care at all about what we felt or had to say. We mentioned at the end of the convo that they lost a long life customer for the way she was responding to our concerns, and her response was "GOOD LUCK!" We loved Taxco because it was our local Mexican restaurant in Mint Hill. The food was great. We've supported them for over 8 years, through the pandemic, and definitely have spent A LOT of our money there. I've featured them on my foodie page numerous times and have recommended them to SO MANY people in the Charlotte area! It is so sad to see service like this in our area, poor restaurant management, and zero loyalty to a customer base. Unfortunately, our relationship with Taxco has come to an end now. Good Luck!

This restaurant is on our monthly family night out schedule. My toddler loves their chips and…read moresalsa. He is a picky eater, too. I usually eat the vegetarian poblano peppers with rice and it's good. Also, the service is quick and friendly. We like their patio seating.

This was my husband and I's first time back since they reopened in May! We were greeted so kindly…read moreand had all of our menu questions answered! I have an anaphylactic dairy allergy and I was reassured with them going through the ingredients with me! The atmosphere is very vibrant! The food was out of this world I had a general tso's chicken, Bangkok shrimp and Crispy Pork belly taco! We can't wait to come back!! The food has so much flavor and feels healthy even if it's not!

35 minutes of waiting. Still no tacos. What happened to this place? I am not the only one that…read moreis experincing this. Great concert but what awful execution. There is more! They canceled my order when I asked about the status.

Great service. Clean. Food was fresh, homemade. Refried beans weren't watered down and rice was…read moreflavorful. Cheeses on the dishes were phenomenal. Real queso fresco. My Enchiladas Suizas were perfectly prepared.

4.5/5 stars. Went for a lunch with colleagues. The spicier salsa was AMAZING !!! Best salsa I've…read morehad in a while. 10/10 salsa!! The meat was delicious. The rest of the plate was a little bland, hence the imperfect rating. Lettuce and tomatoes unseasoned should be swapped with something else in my opinion. Made the plate feel inauthentic Parking lot in front

Ambience is so fun! We were seated quickly. Love the outdoor games and outside seating for a fun…read moretime with good food. They have a Taco Tuesday special for $2.99 any taco. So, we ordered one of each (easily split btw 3-4 ppl) and LOVED it!! My fav taco is the street corn taco with shrimp . Delicious sweet and savory. Our service was great the first night, but the second night it was a miss. They eventually advised us that they were in training at the moment. So, that's understandable and answered our questions and concerns. Overall, as long as they keep it very clean and food tastey, we will be back to this restaurant regularly.

Stopped by prior to the Ice Storm we were getting ready for this January and in between shopping…read more I've been here before and tried their innovative tacos... service was a bit slow as there were only one waitress in our section it would take long until she would come back and or realize I was trying to her her attention. Apart from that she was friendly and helpful. We ordered the shrimp fajita and bc my daughter loves shrimp I asked if was spicy and even the queso they only have the one w jalapenos which I love but my daughter couldn't enjoy as much bc it became too Spicy for her. The horchata was too sweet - according to my 7 year old who loves sweets, I also tried and compared to our local taco place it was very sweet, she didn't event drink it and ordered water. I had the skinny margaritas which also not my favorite the alcohol portion was on point very nice and you could taste it which I appreciate it since I was cold outside, but the flavor was missing. Overall the food is good the prices and service are all very good. Ambience is traditional Mexican skeletons decor like dis de los muertos everyday. If you haven't been here it's worth the trip to try Mexican style and imaginative American menu.

I'm a regular here and rotate between the chicken soup, tacos or ceviche. The food comes out…read morequickly and always delicious. The friendly staff makes the meal even better.

Excellent all around! Stumbled upon this place driving by and so glad we gave it a shot. Great…read moreservice, greeted and seated immediately and our server was friendly. We started with a margarita flight - delicious, and the chips and salsa- both excellent. I ordered flautas and my guest ordered the chori pollo. The chicken was so tender and tasty and portion sizes were great! Would highly recommend!

I've been to just about every Que Onda location around Charlotte, but finally remembered to take…read morephotos at the Matthews spot tonight. As a California-born taco lover, I'm almost embarrassed to admit how incredible the tacos are here... because I've eaten at just about every hole-in-the-wall from Tijuana and all up and down the East Coast. I know good tacos, and this place absolutely deserves its flowers. Every single taco was phenomenal, but the steak is out of this world. The flavors are bold, the textures are on point, and the tortillas hold everything together without falling apart, which is a bigger deal than people realize. If you appreciate real tacos and not just "taco-adjacent" food, Que Onda is well worth checking out.

So good! Very good prices and specials for the quality and portion sizes. The service was good as…read morewell, I recommend the fajitas! Check out the weekly specials/happy hour menu!

This is a very cosy place for Mexican food. I also like their background music. I I like it was…read moreclose to my dancing studio. I shall miss this place when I have to move to other area. We had burritos, tacos and pans (sandwiches), I don't know all those names off my head. But the food was good and the service was very good even not all the servers speak English. Been here twice and they were just GOOD.

Tacos, tacos. Tacos. And sopes. Burritos on points no complaints (maybe one being chips aren't free…read moreanymore) but this place is so good I'd slap my grandpa if I could. Don't worry I don't have a grandpa so don't take it literally. Service is great, drinks are great, and food taste even better when you enjoy the ambiance. And they are fast!

My son chose Los Altos for his birthday dinner. The restaurant is tucked away in the corner of a…read morestrip mall. I drove by it the first time. When we walked in we were greeted and met the rest of our party. The space isn't that big but clean and welcoming. The waitress/host/bartender was the only front of house I saw the entire time. She was phenomenal!!! Kept the chips & drinks full, helped the rest of the customers and never stopped smiling. I ordered a 3 taco plate, one Al pastor and two lengua with rice and beans. I left nothing on my plate. It was so freaking good. I was with a party of 7 and no one took home leftovers. The food is authentic aka not covered in jalapeños. Definitely check it out. No pictures of food taken. We were living in the moment!

Food came out extremely quick(5 mins or less). I ordered what she said recommended. It seemed to be…read morea slightly below average portion bc size but at the end I felt decently full. Probably deserves a 4 star, but I have no qualms against the restaurant so I'll give it a 5.