I don't know where to begin with this review, but here it goes... Our visit to Taxco yesterday evening was so disappointing :( It was Cinco de Mayo, and it's worth noting we've celebrated there on this holiday in previous years. Also worth noting that we have loved the food here and this review is strictly about CUSTOMER SERVICE! Our wait to get a table wasn't long. We were seated at a table in the corner on the outdoor patio after 10 minutes. It took about 10-15 minutes for a staff member to recognize us seated there, and he brought over some chips and salsa. Then we waited another 10-15 minutes to get some waters, which we had to ask another staff member for. Then after another 10-15 minutes we had to stop and ask again if anyone was going to take our order, they said someone will be with us shortly. After waiting another 10-15 minutes we stopped another staff member and asked if they could take our drink and food order because we've been waiting for a while, so they did. While waiting for another 30 minutes, we saw other customers who got waited on promptly after being seated after us, and who ended up getting their orders (bar drinks & food) before us. When there was still no food or drinks at our table after this 1-2 hour ordeal, we decided to leave. We walked up to the front to tell the hostess, and also asked for a manager to tell them about our situation...and that's when everything went downhill for us. The manager was VERY RUDE when talking with her and kept using a busy 'holiday' as an excuse. We explained we were one of their weekly and long time customers. The guy who runs the bar practically knows my name and I don't even have to say anything when I pick up orders because he recognizes me immediately. He even recognizes my voice when I call in an order, and notices when I haven't been at the restaurant for more than a week. Anyway, we calmly told the manager about our experience seeing others get waited on promptly...they were picking and choosing who to serve. She didn't care at all about what we felt or had to say. We mentioned at the end of the convo that they lost a long life customer for the way she was responding to our concerns, and her response was "GOOD LUCK!" We loved Taxco because it was our local Mexican restaurant in Mint Hill. The food was great. We've supported them for over 8 years, through the pandemic, and definitely have spent A LOT of our money there. I've featured them on my foodie page numerous times and have recommended them to SO MANY people in the Charlotte area! It is so sad to see service like this in our area, poor restaurant management, and zero loyalty to a customer base. Unfortunately, our relationship with Taxco has come to an end now. Good Luck! read more

Taxco Mexican Grill - Mexican Near Me - Mint Hill, North Carolina

This restaurant is on our monthly family night out schedule. My toddler loves their chips and salsa. He is a picky eater, too. I usually eat the vegetarian poblano peppers with rice and it's good. Also, the service is quick and friendly. We like their patio seating. read more

Just a good, quick Mexican dinner. They had a beer special, open bar seating and everyone we interacted with was nice. I got a cheese quesadilla and I loved the crunch of the tortilla and melty-ness of the cheese. read more

Taxco Mexican Grill - Cheese quesadilla - Mexican Near Me - Mint Hill, North Carolina

We love Taxco. Every time we go, we have such a great experience and delicious food. Everyone is so friendly. They check on you regularly and make you feel like familia. Always going back for takeout and dining in. read more

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This is actually for the Taxco that opened this week on the corner of Stevens Mill and Lawyers Road, but we have had similar experiences at the Mint hill location. We had hoped they would have improved. Ah, Taxco -- a culinary endeavour gone sideways, wrapped in warm tomato sauce and dusted with confusion... and a concerning amount of ranch seasoning. Let's give credit where it's due: the totopos were, in fact, warm and seasoned. Not life-changing, but hey, algo es algo. Unfortunately, the accompanying salsa was a tragedy in three parts -- no onions, no chiles, no cilantro. Just a sad, tomato-adjacent purée that whispered, "I watched a YouTube video on Mexican food once." The chile poblano? Think of the staleness of a week-old frozen pizza, resurrected in a microwave, slapped on a plate, and called a dish. It had the texture of regret and the flavor of ¿por qué estoy comiendo esto? And let's not forget the seasoning across the board -- it was as if someone took a handful of Hidden Valley packets and shouted "¡Ándale!" while tossing them into every dish. It wasn't fusion, it was confusion. Service? Well, we had a leisurely 15 minutes to stare at our menus, the walls, each other -- basically everything but food. Our drinks arrived with the entrees, which is perfect if you love a to eat dry chips with a beverage. Oh, and the chalkboard proudly advertising Birria Ramen? Cute in theory. In reality, it felt like a TikTok trend that should've stayed in someone's kitchen, not on a restaurant menu. There's fusion, and then there's cultural cosplay with broth. Now, in fairness -- this is opening week. We get it. Mistakes happen, teams are finding their rhythm, and kitchens are still learning the dance. But we truly hope they listen to what their customers are saying: people really do want authentic food. Not Instagram bait with no soul. Not ranch with a sombrero. And as far as translation goes? This menu had all the clarity of a Chevy Nova in 1970s Mexico -- "No va." It doesn't go. It doesn't work. It doesn't taste like it should. So we'll end with the words of the cultural anthem that this place accidentally embodies: "I got a flower tattoo 'cause my abuela liked rosas, don't drink horchata but I do love mimosas." Taxco, we're rooting for your glow-up. But right now? It's giving taco night at Karen's. read more

We called in an order for lunch today for 3 beef burritos combo. All of the beef was so so salty we couldn't eat any of them. I called and asked for the manager to let him know about this. All he said was "ok". I will NEVER eat there again! We thought we had found a place with great food. Nope! read more

Taxco Mexican Grill - Mexican Near Me - Mint Hill, North Carolina

Management is very rude and the service is not efficient at all. The people next to us came 15 minutes after us, but got their food before us after they started to complain. I would not recommend this restaurant. The place is not clean either. read more

The food was so good!!! Tacos birria were a must have. They serve 3 tacos with birria, cheese, lettuce, and tomato, and they serve a consomme to dip it in. So, so GOOD!!!! read more

My friend and I decided to eat at this place as our original place we decided upon was closed. She has been here several times and loves it. This was my first time, and on a Friday night, we were surprised to see that there was no wait. Now I don't eat dinner usually so I just tagged a long and ordered a glass of wine. Place was like any normal Mexican restaurant. I'm pretty spacious with a lot of seating options. All the servers and employees were super friendly, and the service was great. I ended up ordering their wings, but I will say I was not a fan. They were very crispy, and some parts burnt, so I'm not a huge fan, but now I know for next time. Overall, I will probably come again during lunch and especially since it is super close to my house. read more

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Taxco is unbelievably incredible every time. This would 100% be my last meal. I can't recommend it enough. If you haven't been, you are missing out! read more

Great food every time. The service is always fast and friendly, prices are good and the restrooms are spotless. read more

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Meh . Not much to say. Very average, service was ok at best. Basically forgot about us and I had to go retrieve someone to order. First and last visit. Much better places out there... read more

Great margaritas! This is very classic mexican food. The flag taquitos is one of my fave dishes by far. It's three taquitos one with red sauce, queso, and Verde salsa. The steak tacos are also amazing. Fresh chips and salsa stays stocked! read more

Taxco Mexican Grill - a margarita with a carrot garnish - Mexican Near Me - Mint Hill, North Carolina

Staff was friendly, took great care of us! Chips & Salsa & food was great! Will be going back soon read more

Had a very good experience tonight! Met friends on the patio and enjoyed a great meal! Then went indoors for a couple drinks. The staff was amazing! Definitely a hidden gem! Try them out! read more

Taxco is in Brighton Park and is very convenient. There are lunch specials every day and the prices are reasonable. The service is really good and all of the food comes out quickly. We got a beef and chicken taco, beans, burrito and quesadilla. Chips and salsa comes out right when you are seated to hold you over until dinner. There are multiple tvs if you want to watch a game! If you are in the area and craving mexican this is the place to go! read more

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Taxco is a wonderful lunch time option! I Come Here often during the work week for lunch and find the staff is very welcoming and friendly. Salsa is the right consistency, service is quick and they have a many lunch time specials, most for under $10! Great ACP and steak fajitas! read more

New to the neighborhood ISO authentic Mexican food while supporting Local Biz. I may have been the only gringo (Engrish speaking) patron which should have been a good start? Nice folks, great service, great atmosphere (complete with small patio area) but only mediocre food. Tamale could have come from a can and chimichanga never saw the deep fryer??? Oh, and flavorless beans & rice? One and done... read more

Great food. Great service. Reasonable pricing. Restaurant has been in Mint Hill long time. Ask for servers Jesus or Martin read more

Taxco Mexican Grill - Entrance - Mexican Near Me - Mint Hill, North Carolina

One of the many Mexican choices on the east side of Charlotte. I've been here a couple times before and haven't had any complaints. The menu is pretty much your typical Mexican restaurant menu. They have lunch specials sizes that you can order and are pretty filling as well. Just make sure you specify you want the lunch special because they won't ask most likely. They're clean and fast the times I've ordered. read more

I feel like they could do better. One star for having cheap Dos Equis amber on draft but the food was subpar. Our waitress was attentive but she didn't know the WiFi password. I asked a guy in the back but I don't think he knew what I was saying. Chips weren't fresh and the salsa offerings were okay. Had the enchiladas suizas. No idea why they call them that as it was enchiladas mole. Mole sauce was again just okay. Rice and beans were better. Never a good thing. Tried the chili poblanos and would probably try those again next time. Over all I just think they could do a lot more with their food. read more

Taxco Mexican Grill - Mexican Near Me - Mint Hill, North Carolina

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I've been dining here for a while now, and it never disappoints. I order the 2 Quesadilla Combo with Rice and Beans for $10!! I recommend ordering the Cheese Dip with the chips, even though it's good with literally everything. Awesome service every time. Food is brought out very quickly! If you're looking for authentic Mexican food, this place is that. read more

Taxco Mexican Grill - Two Quesadilla Combo with rice and beans - Mexican Near Me - Mint Hill, North Carolina

Obsessed with this place!! Always amazing service and the best, most delicious food (for a cheaper price, of course)

We were not really impressed. We have been looking for a really good Mexican restaurant in our area and thought we would give this place a try. We were seated right away but then no one came by for a few minutes, then a man came by with chips and salsa but didn't take our drink order and we waited almost another 5 minutes or so for that (we were almost ready to leave because they were not busy at all). Then finally someone took our drink order and our dinner order. The salsas are very soupy, especially the mild, I think it is just tomato soup. I almost always try steak fajitas when I visit a place for the first time. It came out sizzling with peppers and onions like normal and only two flour tortilla shells. The amount of fajitas was substantial but it was very dry and overcooked in some places and worst of all did not come with anything to add such as guacamole, sour cream, pico salsa just nothing! My wife asked if I was going to ask and I said no when we are trying a place out for the first time let's see how they offer it and this was it. We also waited a substantial amount of time for the check, I was just surprised by the lack of service at a non busy time and lots of employees around just talking to each other. They get two stars because my wife said her tacos were good and the rice was good, other than that I would have stuck with just one. unfortunately we will not be returning here. read more

I work 3rd shift and Taxaco stays open late enough for me to grab dinner for the night. The food is always fresh. I ordered the Burrito Supremo.(Chicken) It comes w/rice or beans. The rice is so soft, fluffy and flavorful. The chicken in the burrito is also perfectly seasoned. The meal is so filling! My dinner also came with chips and salsa. The staff is friendly, and the restaurant has welcoming feeling. The ambiance is great for a night out or a family gathering. Definitely a 10/10 I would recommend. read more

I have two go to meals here. Al pastor tacos and chalupa with grilled chicken inside instead of the shredded chicken. Can't go wrong with either. My husband enjoys the soup fresh avocado slices in the chicken soup. Really good choice read more

Excellent service. Full menu with many choices. Food was very flavorful with large portions. This may become our favorite Mexican restaurant. We will definitely try it again. Highly recommended. read more

We feel this is the best Mexican restaurant in Charlotte. The food is always fresh, served hot and is consistent. The service is usually efficient although they have become so popular locally it does get busy at peak times. It is a casual atmosphere with families, groups and patrons of all ages visiting here. We have been coming here since they opened and have never been disappointed. Taco was one of the few restaurants who managed successfully through the COVID pandemic. We recommend their chilaquiles and their pork ribs in salsa verde. read more

The food and the service is always impeccable! This location is our favorite place to eat out on the weekends. The margaritas are awesome!

Forgot bruh name. Tbh (Drinks were good) food was eh. Music was booty. Cool staff. read more

VERY DISAPPOINTING! I don't understand the 5-star reviews, which is why I ordered carry-out from Taxco in the first place. Maybe I went on a bad night. I will not be eating here again, though. I ordered beef chimichangas and chicken quesadillas. 1) I wanted the chimichangas specifically because I enjoy the crunchy outer layer you get from the deep frying. However, after a second look at the menu, Taxco bakes theirs after the deep fryer, so they end up soft, more like a burrito. NOT THE SAME!!! 2) The beef was so VERY bland. There was no salt or other seasoning added. Ditto for the chicken as it was very dry and equally flavorless. I added seasoning to the chicken once I got home, but I couldn't really rescue the dryness. This was NOT a good experience. The only positives are that the staff I encountered were all pleasant and friendly and the amount of food you get is reasonable for the price, which is why I gave it two stars instead of one. Unfortunately, I won't be a regular customer. I agree with the reviewer TF...even the beans and rice lacked flavor. I ended up throwing it in the garbage read more

Our first time ordering from here. I might've ordered the wrong items on the menu, but the way the order was put together/thrown into the container, looked like someone just shook it on purpose and served it. Very sloppy. The tamales literally had a teaspoon of meat in them and the tacos and the burritos just fell apart, they were so soggy. Very plain tasting low quality ground beef and old chicken. The beans were just a puréed something that didn't even look like beans. Like I said, there may be other dishes that will taste/look better but my first experience was a negative one. read more

My favorite Mexican food place in the area! Salsa is great, food is great and well priced and service is excellent. They have great drink specials too! I went last night and got the chicken chimichangas for about $12.00 and it was more than a normal human can eat, course I'm not normal. My only beef is they don't keep salt on the table but will bring you a bottle if you ask. I can live with the small inconvenience. read more

I've tried this location and Belmont. The staff is nice and welcoming. I like the salsa and the chips. The food doesn't seem to have enough spice or flavor in my opinion. Seems somewhat average and bland. read more

Excellent food, quick, courteous service. Highly recommend stand out typical Mexican fare.

Today was our first time at Taxco. The service was on point. We had tacos and there were delicious. The Torta cubana eh they could do better. I like the vibe it was good and the place was clean. Overall everything was good. I'm definitely eating here again. read more

First visit there. Lots of menus choices including vegetarian. We were there before the dinner rush so the service was quick and very efficient. My husband throughly enjoyed his Cesina steak my taco salad was so so. We will definitely go back and try different meals. read more

Just went in for cinco de mayo, since we hadn't been in a minute and while the wait was long the service was exceptional! The nicest people and really good food. Best carne asada and they have my personal favorite piña coladas. read more

Kind of average Mexican food. The gringo taco was lacking in flavor, the chili poblano was tasty as were the rice and beans. Our server was outstanding and took excellent care of us on our visit. read more

There fuss is very good. They have wonderful customer service. The prices are really reasonable/affordable. My favorite is the chicken tortilla soup. I highly recommend this place. read more