I'm so glad they opened a new location! Santana Row has to…read moremuch traffic for me Literally the best customer service in the game. needed a last sec rush job for my brothers wedding and these guys definitely delivered! special thanks to Yosaph and Qiyam! can't wait to get my wedding set next !

Excited that Franco Uomo is now in Palo Alto! I've always loved Franco Uomo for their incredible…read morequality and attention to detail, so I was thrilled to hear they opened a new location near Stanford. The store itself is beautifully designed--sophisticated, warm, and inviting. Yosef is fantastic! He has a great eye for style, is incredibly kind, and makes you feel completely comfortable from the moment you walk in. Whether you're looking for a sharp suit, a perfectly tailored shirt, or just some expert advice, the customer service here is unmatched. You're not just buying clothes--you're getting an experience.

I had a great experience at Nordstrom Rack in East Palo Alto. Tony Esquirel provided outstanding…read morecustomer service and went above and beyond to help me find what I needed. He was friendly, professional, patient, and made the shopping experience much more enjoyable. Employees like Tony are a big reason customers come back. Thank you for all your help! from Snezhana Wilson

Like other reviews that I have written, it is always a hit and miss when you go to any clothing…read moreoutlet store in which Nordstom fits into this category. As any shopper would know, it alls depends when you go and if the store has new merchasdise that has come in. This Rack overall for our latest experience was a solid four as my wife found a party dress for an upcoming wedding and interactions that I had with a female re-stocker was solid as I asked where I could find a particular clothing brand and she actually pointed out the area explaining it would be intermingled with final clearance merchandise.

My wedding was just a few weeks ago and Mario made sure I looked my best! I've always been nervous…read moreabout wearing suits because I don't have a typical frame but that didn't stop him from delivering an amazing suit that fit just right. I had some friends that messaged me the day after the wedding and they didn't even congratulate me on my marriage.... They just wanted to say how good my outfit looked in photos! I would definitely recommend these guys, they were fast and delivered high quality work!

I have become a very frequent customer of Mario. A true local gem started by Mario's father. I…read morebought a sport coat at a nice outlet but did not realize all the buttons needed to be sewed in. I had tuxedo pants that were 10 years and a few inches ago that Mario expertly tailored to current measurements on short notice. In addition, I gifted my son a fine suit and Mario hit that one out of the park. Finally, I had a full suit purchased at the Livermore Outlets that Mario made look like a custom suit. Mario is a class act, I would drive from all over the state to have Mario work on my undersized wardrobe. I highly recommend this shop!

Greenwashing to the max. Their clothes disintegrate after just a few wears and washes. Their…read morecustomer service is passive aggressive to the max. I ordered a $150 cardigan that developed a hole in the armpit after fewer than 10 wears/washes. These aren't investment/capsule pieces at all. Just fast fashion with great marketing.

While I like their clothing, I had a really frustrating experience in person with an online return…read more I had purchased a coat online (coat was great but just didn't fit right) and, since I was in the area, decided to return at the store. In retrospect, I should have just mailed the return in as I had originally planned. The male salesperson helped me out, scanned the item, and I thought the return was complete. However, when I went home and checked my receipts, I realized that I had gotten incorrectly charged for an exchange for a $100 sweater instead of getting refunded for the full amount of the return item (keep in mind, I just returned the coat and left in less than 5 minutes; I certainly did not purchase any items or make an exchange). I called the store and am hoping the mistake will get fixed and I'll get reimbursed the full amount but this was super frustrating and has never happened to me with another company before - I'm still at a lost for how I could have gotten charged for an item that I didn't purchase....

(Ryan Reynolds voiceover)…read more The vibe is Fjall Raven nirvana in Palo Alto! Damian warmly greeted us! He is super helpful! Brian went out of his way to make sure we got the right size and colors! Abisko Winter Trousers. Fits great! Side vent! Warm. Perfect for après ski! Singi X Trousers. Made for trekking adventures! Gonna put them through the paces tomorrow...maybe later today! Hestra gloves. The best! Did I say I just love Fjall Raven?! Well, I do. Great to see them in Palo Alto! Fjall Raven products are overbuilt and robust. Made for the outdoors! Definitely worth every penny! Will definitely be back! Thanks Damian and Brian! Would buy everything again! Woohoo!

From the owner: Hailing from the small town of Örnsköldsvik in Sweden, a place where mountains and forest meet the…read moresea, Fjällräven is an outdoor clothing and equipment company that’s committed to making nature more accessible. In true Swedish style, we focus on simplicity and practicality, and we have the utmost respect for the environment. This is what we do: Develop functional, durable and timeless outdoor gear Act responsibly towards nature, animals and people Inspire and develop interest in outdoor life

Needed a tux for wedding in Italy this summer - material needed to be light and breathable. Melody…read moreworked with me to find the perfect material, Loro Piana Zenit Super 200 with Cupro lining in the coat and pants. The tux was actually done a few weeks early which was fantastic. Melody is VERY organized and all scheduled meetings occurred on time or earlier. Highly recommend!

Wanna look and feel like "a million bucks"? Opt for a custom/bespoke article of clothing. Where do…read moreyou go for such an item? Why Enzo Custom, of course! Bethany is a consummate professional. She is also very personable and absolutely cares about setting you up with a shirt, blazer, suit, etc. that fits you well regardless of your shape. She has a great eye regarding colors, patterns, and styles that suit (pun intended) your personality, sense of style, etc.

Small store, but nice selection of the latest clothes. Right next to a parking lot makes it really…read moreeasy to shop here. Sales associates are a plenty, and they are always willing to offer assistance. Pretty much all items are regular price with a small rack for items on sale, but expect to pay full price for the good stuff. Pretty much what I expected to see here, and not sure it was worth an hour drive to this location as compared to the one in San Francisco.

Nice location near Stanford to get some gear to bundle up with for the harsh winters of the Bay…read moreArea. Parking is kind of limited to street parking if you're not trying to pay. Staff is very friendly & helpful!

I had an absolutely amazing experience at The RealReal in Palo Alto. From the moment I walked in,…read morethe customer service was beyond exceptional. Sal was incredible to work with he truly embodies what the brand stands for. He greeted every customer coming in and out with warmth and professionalism and made my first experience consigning items seamless and enjoyable. Consigning my pieces was smooth, informative, and stress-free. Sal took the time to explain everything clearly and made the entire process feel premium from start to finish. Thank you, Sal, for delivering such outstanding service. I also really appreciated the level of security. With security stationed at the front door managing entry and exit, I felt completely safe bringing in high-value items. If you're looking for a secure, professional place to sell or consign luxury pieces, I highly recommend this location. On top of that, they have an amazing selection unique items I haven't seen at other locations. This Palo Alto store is officially my home location, and I will definitely be back. Highly recommend for anyone looking for top tier customer service, security, and an elevated luxury experience. Thank you Sal and to the rest of the team! George Toscano and Happy New Years to everyone!

This review is specifically for Salvador and the three staff members working on May 8th…read more When I walked into the store, I was not acknowledged, despite the store being nearly empty. I then sat for several minutes waiting for assistance with a return, only to be spoken to in a dismissive manner once someone finally approached me. There were only two customers in the store at the time, so the lack of service was especially disappointing. Afterward, I followed up with my SA, who has always provided excellent service, and my concerns were escalated to management. Unfortunately, instead of taking accountability for how I was treated, Salvador responded with an email attempting to justify the behavior by implying the team was busy assisting others. That explanation simply did not reflect the reality of the situation. I responded respectfully, emphasizing that accountability matters and expressing hope that this could serve as a learning opportunity for the staff. I also clarified that my experience should not be attributed to high traffic when the store was clearly not busy. I never received a response. At this point, I question how thoroughly my complaint was actually reviewed. It feels easier for staff to claim they were occupied than to acknowledge poor customer service and address it honestly.