I had a great experience with Kyler and his team. Kyler was professional and charismatic, and gave…read moreme a very enjoyable experience. I was in and out in a few minutes getting a quick oil change, and he taught me a lot about what i should be looking for the next time i get my car tuned up. He was honest about the urgency about which things i should take care of sooner rather than later, and did not present any pressure on me to make extra changes that I did not expect during my check up. 10/10.

This is a terrible place to take your car for an oil change especially if you are an older woman…read morewith limited knowledge of how cars work. I took my car last Thursday to the Take 5 on Broadview Rd, in Broadview Hts Ohio for a simple oil change. The mechanic told me I need coolant added. I said OK because I was trusting and figured he wouldn't take advantage of an olderly women. I am 72 by the way. So, after agreeing to this service at the cost of $145.99 ,I woke up the next morning to find coolant all over my garage floor. I immediately took my car by the Take 5 and after examining my car he said that he had damaged a gasket while putting the coolant in and could not fix and directed me to call corporate after he called his boss. This happened April 23rd So, I did that and was told someone would get back to me in 4-6. What, 4-6 days, totally unacceptable! She said ,nothing else I could do. You mean to tell me that Take 5 has that many claims against them that it would take that long, with no one to talk to about a rental car or anything. In my frustration and research I was able to find out the district manager in charge of my case so I emailed him multiply times I still have heard nothing. Meanwhile my car is sitting in the driveway leaking coolant and I am not supposed to drive it. This the worst company and customer service I have ever come in to contact with. Do not go to any Take 5 Oil's !! I really hope the CEO of Take 5 who I think is this Marc Graham as well as Danny Rivera who owns Driven Brands who owns Take 5 all read this and make some changes. Your guys run a lousy business and should be ashamed of yourself for treating your customers in this way. I should have heard back immediately from someone,at least to acknowledge what your own mechanic admitted to. I see you have over 1,000.00 shops all over the country and the plight of one old lady in Ohio doesn't mean much to your bottom line, but watch out! Words spread on social media!

Knowledgeable and friendly staff. Did a great job servicing…read moremy CRV I would recommend them in a heartbeat!! I will go back!

Terrible Customer service. No wonder the employees don't care. Costa hq finally sent me a email…read moreasking for receipts to reimburse me. Only problem is it's been 14 days after they told me " the check is in the mail" . I'm convinced this company is run out of someone's basement.

Came just before a snowstorm started and they let me stay in my car for the oil change!! So…read morethankful for that; the staff was very kind and helpful and we were out quickly. Always check their website for coupons!

Only one tech working and one car ahead of me told me it would be a 30 minute wait. Nothing Jiffy…read moreabout this place.

Amazing service! Got a flat tire last night and made appt online for today; they called me and…read moresuggested I come on earlier so they could get to my car today and return to me today! I said no problem! They removed a screw from my tire which caused the flat; such great service! Would use them again and again!

I had a damaged tire while traveling through Ohio, far from home. Found NTB and arrived 15 mins…read morebefore closing on a Sat night. Mike Novak was super nice and helpful, fixed my tire on an emergency basis, and got me back on my way. He didn't even charge me! Will always be grateful for the kind service when I was on the verge of an emergency! Thanks Mike!

Very nice employees great service and very quick price was very reasonable and fair. Best place in…read moreParma!

Its under new ownership and the service quality went downhill. The oil change took less than 5…read moreminutes. The guy cared more about upselling me wipers on my back window. I use to go here for even brake service but I after this experience, I will never come back.

We brought a 2020 Subaru to Solon Conrad's for a pre-inspection before deciding to purchase. I want…read moreto give a special shout out to Chad, Quinn and Anthony who made us feel welcome and in good hands. One of the techs had extensive knowlegde of the Subaru brand which proved helpful in not only knowing the condition, but also tips on how to maintain this car in the future to extend it's life. If you are in the Beachwood, Solon area, we highly recommend this Conrad's location. Their staff took the time to review the inspection findings with the car we were considering to purchase. Thank you for a great experience!

Wait time is ridiculous, even for simple things like oil change or tire rotation…read more Been taking our cars here for many years. Service has declined substantially in recent years. Gave them one more chance. They failed. Done with them. Taking our cars elsewhere.

Awesome neighborhood shop for basic mechanic needs. I've gotten a tire plugged here as well as 4…read morenew tires this summer. You really can't beat their prices, especially compared to the dealership. Service is always friendly and fast and I love supporting a small, local business in my neighborhood. The waiting area is nothing special and they are pretty old school with receipts/checkouts. However they are organized and give you a call right when your service is done or parts are in.

lovely people, prices and service!!! this is truly a hidden gem everyone should know about. oil…read morechange prices are unbeatable

After leaving car for 2 days, repairs were not complete. mechanic said he watched you-tube video to…read morenavigate diagnosis , which was never repaired. Many Screws and nuts were missing after job was reassembled. Do Not Trust this auto repair shop,. Billing at $160 per hour, what a ripoff! These guys are clueless and expensive!

I've been a customer here for several years and have taken multiple cars here for service. I have…read moretrusted them with multiple BMWs and highly recommend them whenever I can. Their prices are great and their customer service is unmatched.