I waited 50 minutes (4th car) only to be told that they cannot change my powering steering fluid, a…read morespecial tool was needed, not true, nor could they top off brake fluid. If I wanted oil change only it would be another 45 minutes. Two people working on a busy Saturday. I will never go there again, b/c of the "Lie", to lie to me b/c the employees are too lazy to do a job they are getting paid for. Shame on you people, I was going there for years, never ever again! Worst place ever. Cleveland OH

Took my Lincoln MKC for an oil change on 4/1, the day before a trip to South Carolina. I reached…read moremy destination the following evening and noticed the engine splash guard was hanging low on one side. Being 500 miles from home, and no tools or garage to work in, I had no choice but to continue to drive it as it was. Now, I'm sitting at a dealership hoping they can fix it. I messaged Take 5 through their website with my concern, and my message has been ignored. I'll never use them, nor recommend them.

Knowledgeable and friendly staff. Did a great job servicing…read moremy CRV I would recommend them in a heartbeat!! I will go back!

Terrible Customer service. No wonder the employees don't care. Costa hq finally sent me a email…read moreasking for receipts to reimburse me. Only problem is it's been 14 days after they told me " the check is in the mail" . I'm convinced this company is run out of someone's basement.

This Firestone was the best I've ever been to! David and Dave took great care of us and I would…read moredefinitely recommend services here!

I made an appointment with Firestone to get my car fixed. I had to take an Uber to the appointment…read moreand when I got there they said my car would not be fixed that day. It would have been nice to get a call from them telling me they couldn't honor the appointment so that I would have to waste my time & money on a Uber. They put 4 missing Lugs on one of my tires and charged me $514. Completely overpriced and I feel scammed.

My family has been going to the Harb's in Parma my entire life and when we moved to Brunswick Hills…read moreand we needed to have our car serviced it was a no brainer of where to go. We take both of our cars there for routine maintenance and for any repairs. They do excellent work at very fair prices and won't beat you up on price like the "big guy" competitors. Mike is usually waiting there behind the counter to welcome you with a smile. He greets my wife or I by name every time and provides excellent customer service. You don't feel like a number or a dollar sign like you might at other places. It really seems like a family oriented atmosphere where they care about their customer. We are so happy knowing our cars are in good hands at Harb's.

I needed some work done to my car my dad who has dealt with them before told me to call up there to…read moreget some prices on my car he told me to ask for joe because he has dealt with him before I called up there and some other guy answered I asked for joe he said he was on lunch but he could help me I asked him if he could give me some prices on basic things needed for my car he sounded very annoyed that I was asking this then asked me about my car all I knew was the basic things he asked If I knew my license plate number I told him no not off hand he told me he couldn't help me unless I had that info and to call back when I had it. I asked if I could make a appointment to at least look at it and he told me it would be a week before I could get it in there. I was very upset by this interaction and my advice to you is if you get this guy on the phone ask for someone else or call back when someone else answers the phone to the guy I talked to sorry I asked you to help me out

Every time I come here thE service is impeccable,…read more Prompt reasonable pricing at a local shop, finally a place you can trust. They always call and let you know what your pricing will be and have great suggestions on how to save money.

Went there today to get pressure checked on my tires. I didn't see an outside tire air pressure…read morestation. I go in and ask the lady (with the owner of the business sitting right there) and both the lady & owner said you have to make an appointment ... for putting air in the tires, because there were only 2 tech's working. It's a tire store of which we've purchased many sets of tires there ... plus for years they maintained my 3 vehicles. This kind of customer treatment is what turns a regular customer to a non customer for a 5 minute job. I hope Mr. Tire realizes our business from this establishment is now over. We will never go back. Great business model you've got going there Mr. Owner.

My wife had her 2010 dodge grand caravan 3.8 done at this location. Shortly afterwards. There was…read moreoil in the driveway. Leaking really bad. Come to find out the oil filter was loose. And her oil pan drain plug was replace with a different oil drain plug that had a metal washer instead of a rubber washer. I found out by doing her oil change myself. WOULD NOT RECOMMEND THIS BUSINESS.

So I needed a quick oil change. And what better place to go than a place with the same name. The…read morestaff was very friendly. They appeared to know how to do their job properly. My car didn't blow up as I left. So let's assume they did their job right. The reason for only four stars was primarily based on the look of the location. I fully understand this place is an oil change location. But that doesn't mean you need to have a dirty looking place. Things can be clean in a shop environment. Other than that. Everything went well.

Don't bring your car here! BEWARE: Willoughby Hills Auto Repairs erases engine light codes. They…read moreerased codes in my car and pretended that nothing happened. But didn't deny the wrongdoing when confronted. Tim the shop owner claimed that they did a relearn afterwards. But relearn is not the same as repair! The vacuum leak problem was totally ignored and the smoke test was not done. Tim insisted that I can safely drive with a bad oxygen sensor. Glad I didn't and God Bless AAA tow truck. Another shop corrected what WHAR neglected to do. Never again am I setting my foot in this shop and don't recommend it to anyone. I guess this shop knows how to take advantage of an elderly woman. UPDATE: four months ago (May 2025), this very shop did some work on my car and requested a positive review. I said OK but am unable to post it since I reviewed before and Google won't let me do it again. The shop then sent a link to my phone and I was able to post a positive review from a different gmail address. I am buffled how WHAR even knew my another gmail that I never told them about, and what else they know about me, and how they are going to use this knowledge. IMHO this explains how many positive reviews of this shop are posted. Don't take them for granted.

Willoughby Hills Auto was beyond amazing. Extremely professional and friendly. My car broke down on…read morethe way to Buffalo and not only did they squeeze me in in the middle of the day but they got me back on the road and out the door so I didn't have to wait until Monday to pick it up. Above and beyond service.

Not anymore! First of all the work is mediocre at best. Went for back Brake work. $800.00 later…read moreBrake light still on. Second, who charges $30.00 for Brake Fluid? Price Gouging is not acceptable. There are better and cheaper places in town.

I began using Firestone of Mentor as the primary source for all of my car maintenance needs in…read more2019. But in 2023, I began to encounter many issues, including the same issues repeatedly occurring. Here are my learnings: * Mark your tires to verify rotations are completed as expected. * If services are suggested, review prior invoices to identify if the same work was completed previously and if it is still under warranty. * Avoid repairs that "potentially" will address an issue when there are multiple troubleshooting options.