My daughter took her Honda crv in to have it fixed they had it 2 weeks couldn't fix it but they put…read morea battery in it without telling her first then today their car wouldn't start I told her to take it to auto zone to have it checked and it was exactly what I thought they didn't tighten the battery cables to the terminals and didn't tighten the battery in the car are you kidding me and on top of that they had to take it to Honda to get the original problem fixed this shop it a damn joke and the old man is rude don't take anything to these incompetent people how sad James hufford thanks

This place is great have taken my cars there over last 2…read moreyears. They are very reasonable in price . The whole staff is very friendly and upfront about what cost are . Would recommend

Safeway is reliable dependable and you can bring your car back? No matter how many times and they…read morewill make it right. I have taken my car to them. This year I purchased tires from them. They did some run in work. Well, align, and we're still working on it. I haven't spent a lot of money with them. But I'd need to tell you, they continue to make it right. I would recommend you're doing business with safeway Chef Jay Le Soul

Great service and friendly people. Easy to get to in downtown Cleveland. Would definitely go back…read moreagain.

Excellent service and turnaround time for an oil change…read more I would suggest them to anyone.

Found these guys by chance a couple years ago. Fixed a AC problem I thought was going to mean…read morereplacement for my clean older 2000 Lincoln Town Car. Turned out to be a relay switch for a much less reasonable cost. Recently had a starting issue same car, thought for sure it was some type ignition relay, nope, this time the actual starter. Diagnosed and repaired in 36 hours at a fair price. They really seek the problem vs assuming the obvious and deliver trust and confidence. If you know me, I don't trust my baby with anyone. My wife who always uses her dealership says she's going to start using them because of the quick diagnostics and prices.

We were far from home, stranded on an Ohio I-90, in a torrential rainstorm, and with a flat tire…read more After AAA installed a donut spare, Dave at Tire Choice, went above and beyond and gave us priority. We were soon back on the road for the remaining 386 miles home. Dave and his crew were amazing! Thanks Dave!

I've come to this mechanic shop for years, and will continue to do so. They are very knowledgeable,…read moreand always ready and willing to answer my questions (and I have many all of the time). They're very clear and up front about pricing, and when I was in a crisis, they were able to find a work around solution for a better price. They always treat me and my old car with respect.

Do not take your car to this dealership. They steal your parts and replace them with old parts. My…read moregrandfather came here for a noise in his 2018 Toyota and they not only charged him 1800 dollars but come to find out stole parts and now his car is at the Toyota dealership and will cost thousands to repair.

This place is amazing, I would tell my mom to go here if she needed service. Guys here are salt of…read morethe earth, gave me a quick service on my car with short notice. After a tune up and cleaning of my air intake my car works like new. Very fair price.

Lots of ways to save - coupons and even Groupons!…read more I'm a frequent visitor of this Valvoline location. Mainly it's just because it's centrally located in South Euclid and easily accessible from the main road. Most of my experiences here have been pretty average. I'll focus this review on my historical experience and latest visit. My latest visit was very impressive! I stopped in for a quick oil change tonight. Wait time was very short, service extremely friendly, and oil service very quick. It was perhaps the fastest oil change in my years of visiting Valvoline. I really appreciated one of the employees (Justin) being very detailed in his explanations, providing sound recommendations, and answering questions. I felt that my car was well inspected and cared for! I felt at ease leaving this location and wanted to specifically come back here next time. Wait times: Generally, wait times at this store are pretty long. This is a very busy location. Peak times appear to be weeknights and weekends. While the lines are well managed, it takes a long time to get in. Plan for extra time during peak hours. Customer Service: Customer Service here tends to be very average. It's because it's such a popular location and there is really no time to be personable with all customers. On slow days, you'll get great service. The employees always help you reset your oil change lights, read off customized recommendations, and generally answer questions. I feel good about their knowledge level. They always inquire if you have a coupon which allows you to save a little! Prices: Prices at Valvoline are consistently higher than at other competitors' businesses. You can find some ways to save - coupons (online), coupons (via mail), coupons to your phone, and even Groupon deals! If you have a little time, stop in at this location to get your oil changed! On a slow day/night, you'll have as great of an experience as I recently had!

On January 9, 2026, I visited this Valvoline to get an oil change on my 2020 Honda Accord. It was a…read morewindy day as I looked at the the Weather Channel app and the wind was blowing over 21 mph around this time. The highest wind I saw on was 27 mph. When I arrived, there were 7 cars waiting and 1 car in each of the 2 bays. I patiently waited for 2 hours to get an oil change. There was an issue that arose as Eli and D-Lo were finishing up the service on my car. D-Lo opened the garage door while my hood was still up. The wind was blowing so hard at this moment (creating a wind tunnel) that it whipped the hood of my car back so much that it almost ripped my hood off the hinges. Eli and D-Lo saw this happen so they grabbed the hood on each side of the car and tried to close it, but they couldn't close it against the wind blowing. I'm in the car the whole time watching this happen so I yelled out the window, "It's the wind. Close the garage door." Eli heard me and yelled to D-Lo to close the garage door. Eli held the hood of my car from flying off while D-Lo went to close the garage door. There was an issue with closing the garage door so they switched and D-Lo held the hood from snapping off while Eli fixed the garage door issue and was able to close it. They were able to close the hood of my car after the garage door was closed. They finished servicing my car then I left. During this event my car was damaged which I was unaware of until I got home and discovered it. The edges of my car where the hood attaches to the rest of the car were bent upwards since the hood blew back beyond capacity and almost tore right off. The hood of my car still being open when the garage door was opened up created this damage. I believe the hood would have ripped off if they weren't holding it. When I discovered the damage I called to speak with the manager, Nicole. After explaining the situation, she told me that I would have to come back for her to assess the damage to the vehicle. She was not apologetic at all and seemed to be on the defense the whole time. I really didn't have time but I returned and parked in their parking lot. Nicole saw me park then she went over to speak with Eli. After that, she had another employee come out to my car and give me instructions. She told him to tell me that I needed to come into the bay for her to assess the vehicle. I decided not to go to the back of the line and wait again for an unknown amount of time as there were 6 cars waiting. On January 15, 2026, I went to the same Valvoline after work during a snow storm. When I arrived there was no wait and I was able to get right into the bay. Nicole came out with an attitude and asked me where the damage was on my car. I showed her and she said, "Yeah we're not fixing that." I said, "Why not? This happened at your facility under your care. I know you watched the video." She said, "Yes, I watched it and we're not fixing it. We can't control the wind. Our policy is to keep the garage door open in above 45 degree weather." I said, "But, you can control the process and the garage door wasn't open the whole time. It was opened while my hood was still open creating this problem. That's ok, I'll just call back the customer care number." With a smug attitude she said, "Ok they're just going to send you back to me." Then she walked away. I called customer care and they indeed tried to send me back to her. I requested to speak with the general manager and I still haven't received a return phone call yet. I've been dealing with this issue for over 2 weeks now. A flawed process of having the garage door closed to do the oil change on an overly windy 47 degree day, to opening up the garage door which created a wind tunnel prior to closing the hood is what damaged my car. Not the wind alone. My car was damaged by a person modifying the environment by opening the garage door which allowed the wind to just about snap the hood of my car off. Needless to say, I will not be doing business with Valvoline anymore.

I needed them and they were there! I went there for an alignment and I called kind of late about…read more12:45 actually, because I got busy doing other things. Matt said, "sure, we'll get it done today." Then I added the pressure, I need my car by 3:30". Matt said he had me so I trusted him. I called him at 3:15 to check up on things and he said that he was just about to call me. He said to come get it. Great alignment! I can let go of the wheel and it'll keep driving straight! They got this cool text they send you. You touch the link and you pay online. You just go get the car. Easy! When I entered the car there was a nice little thank you note. And they're veteran friendly. I expect to see them again. I love these guys!

I recently moved to Westlake from New York and was looking for a reliable, trustworthy mechanic for…read moreour 2 cars. A friend gave me a reference for Annie's Auto and I booked an appointment for general service. It's rare to find a mechanic you can trust, someone who doesn't try to run up the bill. I found it very easy to make an appointment with Annie's and they performed all the services I requested quickly and with quality. The front desk staff, particularly Corry, kept up updated on the service progress and my car was ready quickly. Very friendly service. I plan to use Annie's on a regular basis going forward and recommend them very highly.

I got my struts, rear sway bar, and spark plugs. I've been coming here for years now. They always…read moredo good work and if there's any issues they're more than happy to resolve them. Josh and his team are great. They're my go to mechanics especially if you're trying to save money and time.

Disappointed ! Took my car in for new struts all around, new thermostat and new rack and pinion…read more Didn't want the diagnostic because I've had the car looked at 3 times already so didn't want to pay another $130. Talked with Josh at drop off about it and was told, well if anything else happens why your car is here we didn't do a diagnostic so it's not looked at. (Sounds fishy) Get in my car after the repairs and now suddenly the power steering pump is whining like it's being deprived of power steering fluid. Now Brady says "well, you didn't want to pay for the diagnosis. So we can't tell you what's wrong." It was NOT having any issues with my power steering BEFORE I took it in and now suddenly overnight the pump went out when it was perfectly fine yesterday and the belt was replaced a month ago. Make it make sense. I feel like they pinched a line or did something to sabotage my power steering to get more money from me. I decided to take my car home anyways but the whole way it was SCREAMING!! I will be getting a second opinion about this!! Let me also be perfectly clear!! There were NO issues with my power steering BEFORE I took my car in. I've had it looked at 2 times in AZ and once here in Cleveland by Toyota only a month ago when they replaced the belt for the power steering. The rack and pinion needed replaced before the boots were torn and you can't just replace the boots.