Car broke down on our vacation and they were very helpful, courtesy and considering that they had…read moretornadoes 2 days before and there internet wasn't working half the time they were having card time getting our parts, they went on and beyond there duty to help us. They called us a Uber to our hotel and made us very comfortable. So if you are in the Cleveland, Ohio and you break down who do you call not the ghost busters but these guys Thank you again Anna

They are courteous. What I don't like is on constant communication about repairing my vehicle…read more Call your customers content about what's going on and what they are doing that day with your car. I tried calling them direct and their system takes you through all this stuff in setting up an appointment. I need to talk to a real person not a machine. This kind of stuff makes me feel like I made a bad decision in taking my car to them. I am disable, which I can't walk that much it is very painful for me. I need my car now

Great place to take your car. I've been there for two oil changes and once for a repair on my power…read moresteering mechanism. They will walk you through what they need to do, how much it costs, and what they suggest should be done. They do not do anything without your consent and won't try to sell you services you don't really need. Employees are very pleasant and the location is very convenient for those who work downtown. Prices aren't outrageous either. They get the work done on your schedule, either right away so you can get ur car immediately or later so you can come back after work. Overall, a great place. I will be coming here for all my future car-related needs!

Rad Air is well, just RAD. I moved to CLE a week ago and had tire issues as I rolled into town. I…read morehad to find a new car repair place in a new city and as if moving wasn't nerve wracking enough. Everything about Rad Air made this entire car (tire) issue easy! I called and talked to Paul (who is beyond amazing), told him my car issue and told him I just moved to town. He told me I could come right in and offered me a loaner vehicle so I could get done what I needed to that day. I arrived at Rad Air, downtown and the entire process was so simple. Paul treated me with kindness and respect, and he was able to save the day! Pricing was reasonable as well! I have found my new car repair place in Cleveland and I could be happier. Seriously, the best car repair place I have ever been!!!!

I have never been let down by this repair shop. Nor have I been overcharged because I'm a lady…read more Everyone that works in the shop is friendly too also very important.

My experience at Touch Above Auto (Dhanraj and staff) has been high in service, high in quality of…read moreservice, high in quality of communication of service and communication of options. The cost is reasonable, the response to questions is very favorable, and I consider the workmanship on par with any auto mechanic establishment or any auto dealer. I highly recommend a Touch Above Auto. John T.

We live in Cincinnati and were at Cleveland Clinic for medical appointments. We had a slow leak in…read moreone tire on the drive up. We parked in the garage at the hospital. Tire was flat when it was time to drive home 2 days later. The concierge at the hotel gave us information for Conrads Tire care DT location. They closed at 6:00. We got there at 5:30. Thankfully the kind manager took care of us and we were on our way with a safe new tire at 6:15. We are so grateful for this fine service. The manager was putting our safety first. Thank you!

Hit a pothole in the Cleveland area and got a flat. Not from this area, was stuck up here for work,…read morebut was able to get to this location safely. I was told that it was possible to get tires, but, it would not be ready till the end of their business day, great! When I showed up at the end of the business day, no tires had been delivered. I am not from this area, no family or friend network from this state, and was not staying in the Cleveland area. What to do then? Nothing was formally offered to me in my situation. Anyone else, if this happens to you, be warned, you will end up with few options. I suggested buying a tire that would not fit my car just to get me home, luckily, I was able to purchase one for over 300 dollars. The next day, I found a tire place that had my tires in stock, and they were replaced with a full size matching spare that day within an hour. This location gets a lot of business, in the process of making people feel like they won, sometimes you get some losers. I lost this day, won't return again. Be warned, if you are hoping things work out, prepare to lose on occasion. When you lose, be patient, don't get loud, don't go off on those that work for the business. They will only call the police and you will not be able to write a review warning others later on. When dealing with people in any aspect of life has taught me anything it is this, when they offer you nothing in a situation like this, family, friends or this place, they don't value you as a person.

Great job for good price. I drive their, wanted for them to do the job and left happyread more

First order tires online had appointment for the 29th of August full package left a message on the…read more28th that my appointment was cancelled because they only had three of the tires on September 3th received a text that the tire had arrived made a appointment for the 4th full package call me an hour later that they had a problem with two of the bolts on the rear passenger tire were stripped and they couldn't get them they cancel my appointment again.Took the car to a tire shop no problem getting the 2 bolts off .Now they had taken my tires all 4 of them and stuff them into the rear seat of my jeep so I couldn't leave them like that overnight by them canceling my appointment and me having someone else pulling the tires on they screw me out of my warranty

I got my struts, rear sway bar, and spark plugs. I've been coming here for years now. They always…read moredo good work and if there's any issues they're more than happy to resolve them. Josh and his team are great. They're my go to mechanics especially if you're trying to save money and time.

Disappointed ! Took my car in for new struts all around, new thermostat and new rack and pinion…read more Didn't want the diagnostic because I've had the car looked at 3 times already so didn't want to pay another $130. Talked with Josh at drop off about it and was told, well if anything else happens why your car is here we didn't do a diagnostic so it's not looked at. (Sounds fishy) Get in my car after the repairs and now suddenly the power steering pump is whining like it's being deprived of power steering fluid. Now Brady says "well, you didn't want to pay for the diagnosis. So we can't tell you what's wrong." It was NOT having any issues with my power steering BEFORE I took it in and now suddenly overnight the pump went out when it was perfectly fine yesterday and the belt was replaced a month ago. Make it make sense. I feel like they pinched a line or did something to sabotage my power steering to get more money from me. I decided to take my car home anyways but the whole way it was SCREAMING!! I will be getting a second opinion about this!! Let me also be perfectly clear!! There were NO issues with my power steering BEFORE I took my car in. I've had it looked at 2 times in AZ and once here in Cleveland by Toyota only a month ago when they replaced the belt for the power steering. The rack and pinion needed replaced before the boots were torn and you can't just replace the boots.

I needed them and they were there! I went there for an alignment and I called kind of late about…read more12:45 actually, because I got busy doing other things. Matt said, "sure, we'll get it done today." Then I added the pressure, I need my car by 3:30". Matt said he had me so I trusted him. I called him at 3:15 to check up on things and he said that he was just about to call me. He said to come get it. Great alignment! I can let go of the wheel and it'll keep driving straight! They got this cool text they send you. You touch the link and you pay online. You just go get the car. Easy! When I entered the car there was a nice little thank you note. And they're veteran friendly. I expect to see them again. I love these guys!

I recently moved to Westlake from New York and was looking for a reliable, trustworthy mechanic for…read moreour 2 cars. A friend gave me a reference for Annie's Auto and I booked an appointment for general service. It's rare to find a mechanic you can trust, someone who doesn't try to run up the bill. I found it very easy to make an appointment with Annie's and they performed all the services I requested quickly and with quality. The front desk staff, particularly Corry, kept up updated on the service progress and my car was ready quickly. Very friendly service. I plan to use Annie's on a regular basis going forward and recommend them very highly.

Got an oil change. They always explain what I need if needed and give a few prices…read more The guys up front have always been nice and helpful. They no longer have the slushy machine., but do offer water or mini cans of pop.

Customer service was friendly, and I did get my oil change at an honest price. Unfortunately,…read moreduring the oil change they did an inspection and reported a $4,000+ quote for "immediate" maintenance issues and urged me to set up a follow up appointment within the month. My car wasn't showing any signs while driving and my family's mechanic of over 20 years also found it a little sketchy. When signs of brake issues did arise 6 months later, I took it to Firestone on Prospect Ave who fixed it for a quarter of the price and I've had no issues since. Maybe Terry's was being truthful about the issues, but if so, it felt way overcharged and pressured to get it fixed sooner than necessary.