I wanted to put this review out there for this Midas location (US31 in Greenwood). I visited 3 car…read morerepair locations. This was the first one that would take my truck in to look at the brakes. John and Joey took very good care of me. Explained everything that was needed, called to let me know about an additional repair that was needed and provided a very good estimate and ultimate price after all was finished. They also provided a ride home for me, when it was going to be a couple of hours before the work would be finished. Very happy that I found these guys and will be taking my vehicles to this location moving forward!

I didn't even get serviced. There were 2 people in line when I got there so I sat down and waited…read morepatiently and when they left the shop was completely empty. The guys were sitting at the desk and walking in and out and not a single person asked me what I needed or atleast said I would be with you in a moment. They were too busy talking about other random things and customers. Not sure if it was a race thing or a rude thing because I am a black female. Take your money elsewhere theres way better shops that would also charge you less because I have heard they overcharge. Gods rejection is my protection.

Did an incredible job!! Very kind people.. Thank you everyone and thank you for the bottle water…read more. Went by after getting kids and the kids shouted thank you after I picked them up.. Great job everyone..

Just opened a few months ago, this long empty quick oil change and lube business has now been…read morepurchased and new owners opened it back up under their new name. They have 2 large drive thru doors you enter from the side street, you can sit in your vehicle while they perform all the work, then when completed you drive out the front and onto the main road. They offer specials and have coupons in some newspapers and other local ads. They usually are not super busy, so you can be in and out in about 20 minutes. Make sure you ask them the total price, and what you are getting, because you do not always have to change your air filter. They also offer a few other quick install items if you need them too. Prices seem average and fair for a quick change place. No appointment needed, just drive on in.

Had an oil change right before they closed! 2 nice men working there! They squeezed me in and got…read moreme done in 15 minutes! Changed my air filter, never had an oil change place even looked at my air filter! They had great service and I'll definitely be coming back!

Guy named Ronnie (heard another guy call him this) is quite literally one of the rudest people in…read morecustomer service. I know good work is hard to find but phew... Pulled up to empty bays at 6:25pm on July 9th. They do close at 7pm but Take 5... amiright? This guy walks up to the truck rolling his eyes (like they had to have hit the back of his head multiple times) asked if we had ever been. Boyfriend says yes but not this location. INSERT EYE ROLL. He then asked why we were there. Boyfriend said oil change. INSERT EYE ROLL. He then motioned us to pull into the bay & then he proceeded to yell "can you want for me to get out of the way" Where my bf replied "you were motioning me dude" Then Ronnie accused him of not being able to drive his own truck and thennnn PUSHED HIS MIRRORS IN... they're on a track so he pushed them off & it's a task to put them back on the track. They are over sized for towing purposes so I definitely can see how they would get in the way but bro... just ask us to flip them in if they're in the way. He was definitely annoyed that we were there and I'm assuming that's why he was acting with lack care for anyone/ANYTHING. It was almost laughable. The oil change was very quick (15ish minutes) but I definitely could've gone my entire life without meeting Ronnie. That guy is really something.

They tried to quote additional repairs, and they did not do the repairs I brought in for. The…read moreoriginal quote $765.00 . They charged me $442.00. Then they quoted $1800.00. I have done a lot og business at this store, but I will never go to any Firestone again. I want my $442.00 back. The store was in Greenwood, Indiana, store 6882

Unsafe and Dishonest -- I Left Feeling Deceived and Manipulated…read more I took my car to Firestone in Greenwood (1295 US-31 N) after two trusted shops had diagnosed an outlet hose issue -- something covered under my Firestone warranty. That's the only reason I chose to go there instead of my usual mechanic. When Firestone looked at it, they claimed the problem wasn't the outlet hose at all -- it was the inlet hose, which is conveniently not covered by warranty. That immediately raised red flags. The outlet and inlet hoses are in completely different spots -- one's up, one's down -- it's not a small detail to get wrong. I asked the technician if I could record the issue for my own reference and clarity, and I was met with a sharp, condescending attitude. I came in alone. I fit the image of the "naive woman" they thought they could get over on -- and that's exactly how I was treated: dismissed, patronized, and pressured. When I asked how soon I could get my car back, the tech snapped at me, "So you're not getting any work done?" I calmly said no -- it had already been diagnosed as an outlet hose, and if it wasn't that, I'd go back to my regular shop. His whole energy changed -- cold, defensive, and rude. There was zero professionalism. Let me be clear -- the two shops I went to prior were honest, skilled, good-hearted people. The way Firestone handled me was the total opposite. I left without agreeing to the repair. But when I got home, my coolant reservoir was completely empty. I topped it off and monitored it. Before Firestone, I had to add coolant maybe every 3-4 days. But the next morning -- after only a 10 to 15-minute drive to work -- my entire hood was engulfed in smoke. I immediately pulled over and opened the hood. I recorded a video. What I saw was alarming: coolant was violently spitting from the inlet hose, and it was clearly not even connected properly. The wet interface was leaking profusely. My coolant tank was bone dry again, and I'm just thankful my car didn't overheat on the road. At this point, I felt deceived, gaslit, manipulated -- and like my vehicle had been tampered with to make the inlet hose appear to be the issue. It went from a manageable slow leak to a dangerous, dramatic failure within hours of Firestone touching it. I didn't pay a cent -- and never will. This wasn't just poor customer service. It was unsafe, unethical, and deeply disappointing. If you're a woman, document everything. If you rely on their warranty, get a second opinion. Don't assume they'll stand behind their work -- they might find a way not to. I wouldn't recommend this location to anyone. I left feeling targeted and betrayed. Do better, Firestone.

Absolutely Great Customer Service offered here at the Greenwood location!…read moreBrett is an awesome representative for your company, a man well deserving of at least a raise! Please promote Brett. Excellent job on the tire replacement! Didn't adjust the seat which is awesome. Comfortable lounge area, sofas and bar seating. Love the customer service, thank you so much for the price match!

Needed new tire due to nail in sidewall. Very long wait although not many in waiting room. Waiting…read moreroom was very clean. Staff tried to talk me into replacing all tires although they had few miles and car is garage kept and out of the sun. Note; they added a "service charge" due to use of credit card - this is not posted anywhere and you only know when the bill is posted. After a long wait they said the car was ready, but it did not appear. Then someone came out to the waiting room and said they wanted to check the spare for an additional charge. The new tire appears to be properly mounted but will not use this business again.

My husband and I took my vehicle in yesterday for an oil change after finding a $25 off coupon…read moreonline. We dropped it off as soon as they opened for the day and picked it up about 2 hours later. A member of the staff, Joe, called to let me know when it was ready. When we picked up my car, we dropped off my daughter's. They were fast and efficient, and we were very happy that they were open on a Sunday, as this is one of the few days that my husband has available for these types of tasks. They provided service with a smile as well, which is something that we greatly appreciate.

I have used this location a few times now and the Customer Service is always impecable!!! KUDOS!!!!…read moreThe team is very knowledgeable and they take time to educate you on the items that they find with your car, they also don't try to oversell you, but rather help you make a well-informed decision! This is such a relief as most other places make an air filter sound like your car will break if it's not replaced. The team is always super fast and kind and they clean/ vacuum your car while you wait! The amount of value adds that you get on top of an oil change is the reason I keep going back! Thank you to Lisa and the team for always doing an awesome job!

Went to Raymond's for a Flowmaster Scavenger X pipe with connecting pipes install and again they…read moresurpassed my expectation. I got booked right away for my appointment on a date and time that was convenient to my schedule. I got emails confirming my appointment and my car was taken back promptly at the scheduled time. The work was completed in a timely manner and my car returned to me as it was placed in the service centers hands. I neglected to mention that when the service technician came to get my car he had plastic for the seats and paper floor mat. My car was sounding the way that I expected with the parts provided and I couldn't be happier. As I always say, it's great going to Raymond's for service you establish a relationship with Bruce and his wife Kathy, Rose the desk attendee and Eric Pitts who oversees the mechanics of the operation. Everyone is very knowledgeable in their particular field, position or job and everyone is very pleasant to be around! The new US40 location is neat and clean, wait area spotless, rest rooms clean and soft drinks, water and coffee for the convenience. I can't think of a reason to go elsewhere. Thanks all and until the next time. Joe

Everyone who works here was so delightful. I had so many questions and they were not bothered to…read morehelp me by any means. They accept extended warranty companies as well. Unfortunately the amount of information they gathered from the diagnostics wasn't enough for my warranty company to cover the repair of the issue in my car. They would've needed to do more exploratory work and my warranty company wouldn't cover it. Overall great experience here, just unfortunate choice of car purchase lol

Do NOT recommend…read more Service took hours longer than expected time given. Car was not aligned correctly. Was recommended to get 4 new tires when 2 were still good. Staff "forgot" to put my 2 good tires back in my car like requested. I then had to drive back to the store to get them.

I made an appointment online for 11:00 to get oil change, tire rotation and filter replacements. An…read moreemployee called me, we spoke and confirmed the appointment. After sitting there until 12:45, they had not even started on my car.