8:06 Saturday - I pulled into Donovan's Express Care…read more 8:17 Saturday - I drove away from Donovan's Express Care with new oil and filter, all fluids checked, and tires at requisite pressure. During my short wait, I read in a tidy little waiting room with no blaring television. I appreciate the silence -- don't go changing! Locally owned since 1958.

Had a very minor fix and these guys handled it with no problem and didn't even charge me…read more Could not recommend these guys enough!

I give them a 5 star 10x over. Chris and Paul are great guys. I owned my own shop for years and…read moreclosed my shop to health reasons. I have started using them for my personal vehicles and being a retired technician myself I see their work is top notch. They have one of the cleanest and nicest shops in the entire tri state area. They have mine and my families business for life. Can't say enough great things about them.

First time customer. Took in my new-to-me 2015 F150 for a differential and transfer case oil…read morechange, and fix a coolant leak. Was pleasantly surprised when they said my battery needed replacing but they would do that for free since it was purchased there by the previous owner. I had no idea! Great communication and they completed the work on time. I called with a question about the work and spoke to the mechanic who did it, and he did a great job of explaining what was done, how, and why. I feel confident they did me right.

I am always a bit trepidatious when going to a new oil place because I have definitely had my share…read moreof places that try to sell me things I don't need. Pfefferle, was not one of those places. I pulled into the driveway to get my car serviced and it was packed. I almost left because I figured it may be awhile, but the tech assured me that it was only going to take about 30 minutes or so and with, all my traveling, I can tell you my car Is probably running on mud right now instead of oil... yikes. So, 30 minutes wasn't too horrible. I went inside and most of the chairs were full in the waiting room, but they had a tv playing horrible soap operas and a full pot of fresh coffee. I stood around for a few, and realized they had a stack of magazines that had some unusual titles. I'm an artsy type and they had, sitting on the top of the stack, "International Artist." I was pleased and parked my butt in an empty seat. The guy at the front desk was very nice and took my info. My car has lots o miles, so I told him I wanted the oil that would make it purr like a kitten again instead of an asmatic old lion. I presented a coupon to him and he nodded in acknowledgement. I sat back down and watched him greet several of the regulars by name, and that's always a good thing in my book. After awhile they came in and showed me how dirty my air filter was and I cringed... I knew this visit would entail more than an oil change because it had been a pretty long time since I'd brought my car in for service. After about 10 more minutes he came in and said my serpentine belt was bad, and I had a feeling it was so that was no shocker. Well, my 30 minutes turned to about an hour. Not a huge deal, but I think they had to order my serpentine belt from another shop. What I am bummed about is that they didn't tell me, and my boyfriend overheard them ordering it from another shop. Had they set that expectation of my wait, I would have been fine. When I was all done and ready to pay, the guy told me that my coupon wasn't valid because I used a more expensive oil. I probably looked like someone kicked my puppy because the original guy never told me that. For a high mileage oil change, fluid top off, air filter, and serpentine belt I was looking at $160. After he realized the first guy had been told about my coupon, he gave me a $10 discount. I was happy again! He also gave me a loyalty card that gives me my 6th oil change free. Bonus!! The thing I liked the most about them, is that they could tell my car had some issues while starting, and they offered some ideas and mentioned that the auto shop up the street was theirs too. I can say that I will definitely be back here, and I may even try out their auto shop. The service was great, and my car's asthma is silenced for a bit. :P

Our maintenance required light was on in our minivan, dropped it off to Pfefferly for an oil change…read moreand confirm there was no other issues. They had everything replaced in no time at all. Love having a trustworthy locally owned & operated company that provides quality service in a timely manner.

Went in today to get an oil change and had one of rudest staff attendants imaginable, certainly…read morewon't be going back.

Quick service, but something shady is going on here. I had my oil changed only 3 months ago…read moreelsewhere and after taxes there was a $10.85 difference at this location due to "Shop Supplies" fee, which I've never seen before and I've gone to Jiffy Lube for my high mileage oil changes for years. Even the service I always get was a dollar higher here? I noticed it seemed high when he read the total, but didn't think much of it. They intentionally wait until after you pay to show you the charges and once your receipt is handed to you, it's "goodbye and your car is running on the street with the driver door open ready for you to leave". Not worth it for me to go back and cause a scene about, but definitely will not be returning to this location. For all I know, they're scamming for small amounts and pocketing the difference - it adds up. Beware.

I've taken my car in for service several times. Oil changes and a/c recharge. I've also used their…read morerepair. The prices for all of this have been competitive. The staff are friendly and helpful.

I had a leak in my tire that was "fixed" by another garage. It kept leaking so I went to URBS. They…read moredid it right. They'll be my go to from now on!

Came home today to find my car with a completely flat tire. Not being from the area, I had no idea…read morewho to call or where to go for help. Luckily Firestone was nearby, so I called and they got me in within 15 minutes. When I arrived the staff was very helpful in explaining where the hole was in my tire and the different options available for me (repair or replace the tire). Within 45 minutes, they had replaced my tire for me and I was on the road again. They even stayed open later to make sure I could take my car home that same evening. I would definitely recommend Firestone to anyone nearby. Excellent service all around!

Was told over the phone (completely unprompted) that I wasn't going to be charged for the…read morediagnostic because they weren't going to be able to fix the issue. When I went to get my car I was charged 33 dollars. Complete incompetence. I wouldn't have minded paying the full diagnostic fee, but why I was told I wouldn't be charged and then had to pay is beyond me

Great prices and trusted mechanics for years. Bob the owner is awesome and is a fair man to do…read morebusiness with.

I wanted to tell people about tri state breaks and muffler. I dropped my car off 2/9/2026 and they…read moredid nothing to it for 4 weeks, saying they were waiting on parts, which autozone, advance, O'Reillys had in stock, I could have flown to china apply for a job, get it, make the part I need and fly back. Mind you I called once a week just to check on my car and every week they said waiting on parts. On 3/4/2026, I went down there asked for my car, the guy behind the counter either hates his job or hates life or just straight racist, cause every thing i said to him annoyed him to the point he wouldn't even look away from the computer. , he says the parts are in and your cars next. He said it will be done Friday, Monday at the latest, On 3/5/2026 they move it from the front line of cars to the back of the building and it's been there with no work done at all. They refuse to work on my car, I have friends checking on my car for me and they see other cars come and go but mine ........ nothing. So I checked their reviews they have good reviews........ (mostly) but my personal experience it is the worst place.

Drove in for quick oil change was pleasantly surprised at the service ! Friendly staff . Reasonably…read morepriced .

Great service ! The price was very reasonable. I got an oil change, took 15 mins MAX!read more