Professional service with a smile! Welcomed in, taken care of right away. Everything explained, no…read moreoversell at all. Fast service. Mohammed, Kyaw and Corey were a great team. I will be back!

Here is why you don't want to shop at Valvoline Instant Oil Change: we We're told our battery was…read moreabout to die, and they sent us to AutoZone down the street for a new Battery. Autozone replaced the existing battery without testing it and charged us $280. We later called and asked to have them test the old battery. They said the battery was good as we also thought. We asked if they Would take the new battery back they refused saying it was not their policy. When we called Valvoline on West Genessee they admitted the diagnostic tool was not used correctly and apologized for the mistake, but would not offer any further assistance or credit. So buyer beware of these two businesses who aren't very customer centric.

I went to this location because it was nearest to me for my inspection. They did a great quick…read moreservice. Staff was very communicable and friendly, down to earth and work hard. These guys were in and out on the shop floor to the office to pulling vehicles in and out. They have a tv in the waiting room they'll give you the remote to watch, it's a smart tv. The thing I personally liked and respect the most, while I was there I witnessed this: An older gentleman maybe in his 60s-70s had his truck towed there from breaking down on the road, not sure exactly what it was wasn't being too nosy. But the guy I believed to be the manager gave him lower prices on the parts and labors, also said they he would stay late that night to get his truck done and buy the man dinner if it got to be too late. Now this type of service you don't see any more. That right there is what will bring me back to this shop if ever needed. Keep up the great work and service you guys! It doesn't go unnoticed!

Had an APPOINTMENT to get my car inspected last Thursday and they called to cancel as I was pulling…read morein. The guy said his inspector went home, even though I had an appointment. I was frustrated but rescheduled for today. The guy said he would take $10 off for the inconvenience. They called me this morning to cancel AGAIN. My inspection is past due and I am extremely frustrated and disappointed. I do NOT recommend this place, simply because they are completely unreliable. Only gave one star because I have to.

I bought my car from carvana and they placed the wrong inspection sticker on my car which led to…read moreissues with my registration. i called 9 different car shops asking to get my car inspected and all of them said not until next week. until i called midas. i dropped my car off and only waited about 1 hour for them to be done. it was $21 and i wasn't all too mad about that. the one recommendation i have is for a more accessible mobile check in. but overall easy, and had a nice lounge.

Quite literally the worst experience I have had with a car shop. Went into fix my brakes. Got the…read morecar back and within 20 miles of driving my brake completely seized. My brake calipers had fallen off due to terrible work, my rims had be completely scraped bc the calipers were rolling around on the rims. Needed a tow truck to drag my car up which resulted in needing a realignment. Overall just overpriced bad work would not recommend this to literally anyone. Would give this 0 stars if it was possible.

I pulled in after being turned down for an appointment at other places and Raymond and his…read moremechanics were more than happy to help me. Raymond is awesome and answered all my questions about my car and gave me a discount on services I needed. I will definitely be back!

tried two times to get an inspection. understandably they were busy both time- one was mid…read moreafternoon and one was early am. The early am was what tore it for me. They were obviously understaffed and backed up at 8:10 am and to top it off a guy just was a rude jerk about reminding me they were first come first serve when I responded to his "what are you looking for" question. I don't need my butt kissed but I also won't bring my business to anyone who can't be at least polite when I was nothing but that both times.

Staff is excellently. Service is top notch. No pressure to sell items not needed. Certainly…read morevalue for money and with an appointment they get you in and out in a timely manner. Highly recommend. I take all my vehicles.

Dan was absolutely amazing and saved us! Our car had an issue and was causing the loudest rattling…read morenoise. Rolled in on a Sunday at 1pm and Dan had it fixed and rolling out by 2pm.

Called requesting a flat tire repair, the clerk said They…read morewere very busy but could likely get the tire done in a couple hours. I accepted and had the car towed to their shop. Called a couple hours later and my car was the next one up and would be done in an hour or less. Cut to another two hours later I show up to the shop and they haven't even touched my car yet. Just tell me you're booked through the day, why string me along and waste my time like that?

Reached out to owner and the manager at shop did not know of issue but had me come in and took care…read moreof me!

FREE AIR We noticed…read moreone of our tires had very low pressure because it had gotten very cold outside. We at first went to the Mirabito gas station that was down the street, but their pump was broken. We drove here and we were told that the air was FREE! We were also given nozzle caps for the missing ones on our tires. Amazing service A+

I had two new tires purchased and installed at my usual dealership service center, and a week…read morelater, my two brand new tires began leaking air rapidly (like, dropping from 40 PSI to 22 PSI in ten minutes on the highway - not great!). I had to stop in at this Mavis to get the problem checked out, and Brandon was so great - listened to my entire story, was super chill and calm, and competently and swiftly diagnosed the problem as faulty valve stems that ought to have been replaced with the tires. He explained the physics of what happened, and showed me how to figure out if the same thing happens again (soapy water on the valve stem and push it to the side to see if it bubbles up!) if I ever need any car or tire service in Syracuse again, I will absolutely be heading back to this location!

Good service, both technically and personally. Their prices seem fair and they don't oversell you…read moreon "extras". We use them regularly.

I brought my car to Glisson's for an oil change a few weeks ago. Yesterday, I was driving (long…read moredistance) and started smelling burning. I pulled into a gas station and found the oil was basically empty. I was surprised, as the oil change was so recent. I inspect further and find the oil filter has a major gash in the corner ... with oil stains around the gash. I add 2 quarts of oil and watch the filter. Sure enough, a drop of oil starts to form on the gash, eventually dripping. My question is: how could this have happened? The gash was way too big and obvious to not be noticed (on the edge where you grip w your hand). Did they knowingly install an obviously damaged oil filter? If so, why?? One theory (and this is only a guess, but I'm otherwise struggling to hypothesize a reason to give Glisson the benefit of the doubt here) -- I remember when I brought my car to them, I was under the weather, so as a courtesy to make sure I didn't spread whatever I had, I wore an N95 mask. The person at the shop looked at me weird like I was their political nemesis, so I explained that I was wearing it bc I was under the weather and didn't want to infect anyone else, but that didn't seem to change their disposition at all. Again, this is just a guess, but I truly cannot fathom why they would have installed a visibly obviously damaged oil filter on my car. (If someone can provide a valid hypothesis, I will delete this review.) Either way, my engine may have extensive damage due to driving without oil to the point it started burning. Arrggghhh.