The staff here is always kind, they listen to whatever car issues I have and make me feel heard. I…read morereally don't know much about cars and they've never made me feel bad for that. They've resolved some major car issues for me so now I go here for everything. I once drove right off the highway into their lot with every engine light on, and my car was diagnosed, fixed, and ready to drive again very shortly after. They even supported me through getting reimbursement from a shop that had done poor work leading to this issue. I feel that the cost is reasonable compared to what I've paid other places, I am often pleasantly surprised with the total for services. Call ahead and they can often tell you when the best time to come in is for the quickest service!

I searched Yelp looking for a reliable place to have my Toyota Sienna van's oil changed and the van…read moreinspected. I have Parkinson's and the van has been converted to accommodate a wheelchair and fitted w a ramp. I need it to stay independent. The reviews on Yelp were so positive I called and got an appointment. Allow me to say, you all were so right. This place knocked my socks off. John is so thoughtful and thorough, he doesn't make you feel like a loser if you need to have something explained, and he's a problem solver. McKenzie, the young woman working the counter, is similarly on the job, and is equally thoughtful. For example, seeing I use a wheelchair, they made it easier for me to access the office and in a way that was matter of fact and not condescending. When I needed to return the next day for an inspection sticker, McKenzie met me outside the office while still in the van, and did the back and forth on my behalf. It might seem minor but it's so nice to have someone see and act on the "little" things that make life easier to maneuver. Bottom line: Bayberry Automotive is now my go-to garage of choice. They were great w my car, and w me. They have my strong endorsement.

I came for an oil change and there was a bit of a wait. The worker came out to inform me how long…read moreand explained. Once inside for the oil change the workers were very kind and thanked me for my patience. They were thorough and did quick work of the oil change. They went over everything with me. The oil change is a bit pricier but they will top off your fluids which is appreciated.

This is the only Valvoline in the area that offers inspections at this time, no appointments first…read morecome first serve basis. Service was fast and friendly, wait time was roughly twenty minutes while they completed a customer ahead of me and around the same for my inspection. My Jeep received a clean bill of health and we were on our way. Inspection fee is only $21 pass or fail. I'll be back for an oil change in the near future, hopefully I'll receive a coupon for that service!

Staff is excellently. Service is top notch. No pressure to sell items not needed. Certainly…read morevalue for money and with an appointment they get you in and out in a timely manner. Highly recommend. I take all my vehicles.

Dan was absolutely amazing and saved us! Our car had an issue and was causing the loudest rattling…read morenoise. Rolled in on a Sunday at 1pm and Dan had it fixed and rolling out by 2pm.

I'm so grateful to First Automotive! I'm a Canadian senior passing through Syracuse on my way home…read moreto Montreal from Florida. Meanwhile, today, July 2nd, is First Automotive's last day open before the July 4 th long weekend! While driving North on the I -81, my brakes started to make thundering noises a few hundred miles south of here. I knew this was bad news. I arrived to First Auto early this morning without an appointment , stating that I believed I had an emergency on hand. After a visual check, I was told NOT to drive on the highway! Furthermore, to allow me to safely drive back to Canada, they squeezed me in and said that they would repair my front breaks. I am so very very grateful! These guys may have literally saved my life! Thank you First Automotive!

Been using First Auto for 5 years. They're honest. Do…read moreexcellent work at a fair price. Great customer service. May be new management but it's the same great shop.

I recently came to this store to have my oil changed and I wanted all the air in my tires to be…read morebrought up to the same pressure and I wanted all my fluids checked also. Sara Verne is the woman that did the work for me. She was very fast, and very professional. She also went above and beyond to make sure everything was done properly. It's very obvious she puts her all into her job and I very much appreciate the job that was done. There was absolutely no mess everything was clean and wiped down! It's obvious she values her job.My car feels more safe for me and the kids. When I come back I will request Sara and on Sara! Amazing job you rock!!!

Thanks to the nice guy Rob at Mavis in the village of Liverpool. He deserve a BIG raise I left…read morethere feeling extremely happy after he was able to fix my car. He was very kind and honest with me. I appreciate you Rob we need more people like you

I've been going here for a couple years now and I've always had great service! The staff is always…read morefriendly and explain everything they are doing. I mostly come here for oil changes but have had my inspection done here as well. Even when the lines are long, they do a great job on getting you in and out as quick as they can!

TRUST ME DO NOT GO TO THIS SPECIAL VALVOLINE DONT GO the manager is extremely rude some of the…read moretechs are kind but other than that genuinely the worst Valvoline I have EVER been to I literally downloaded yelp just to write this

They are #1, look no further! They do not order generic parts to save money, they use authentic…read moreparts? It's definitely better to pay a little extra money, and have everything working properly... Lastly, the owner is a wonderful, grateful, caring and personable business man...

When I lived in Baldwinsville about 6 years ago, I found Lou's Car Care and have stuck with them…read moreeven after moving to Liverpool! I don't know a lot about cars and can sometimes feel intimidated or that I'm being taken advantage of when I bring my car somewhere for service, but I don't feel that way at all with Lou's! Their service is quick and top notch! They send a very detailed vehicle report with photos of your car in real time. The report lets you know if there is anything that requires immediate attention and offers suggestions based on manufacturing recommendations. However, I have never felt pressured to add additional services! Overall I would highly recommend Lou's Car Care if you are looking for a reliable place to bring your car!

I had been to this store before and went back to have the alignment and Car Care Package done. I…read morewas running 15 minutes late and called to make sure that it would not be a problem. I talked to Jeff True, Service Manager, who very courteously assured me that would not be a problem. When I arrived, Mr. True met me. He was as professional in person as on the phone. He was courteous and listened when I told him what services I had scheduled and would he mind explaining the functions. He explained in detail what would be done and about how long it would take. I was extremely impressed that Mr. True spent the time explaining the services in detail and answered all my questions and I never felt rushed. After my interaction with Mr. True in the future, I will schedule services but only if he is there. I do not usually write reviews, but I was so impressed by how service-oriented he was and what an asset he is to Firestone. Paul B. Smith

9am SAT 7/13/24 Appointment confirmed on FRI 7/12/24 1:45pm Came at 9:05 am at the shop, they…read morechecked me in, I e applied for Firestone credit card, I was told 1h will be the service. 10:50am car still Not taken for the service (1.5h just waiting time). I think the online appointment system is not working properly. I've schedule another alignment for SUN 7/14/25 SUN at 12pm for another location. Let's see how it will go. A 2nd time will confirm my thoughts about the unprofessional approach to the appointments. Probably they short stuffed, but it's their problem to check and combine with the In progress and scheduled work!