I've never had a bad experience at this Firestone until today, and it was disappointing. I have a…read moreFirestone credit card that I don't carry because they've always been able to look it up. I sometimes freeze my credit cards for security reasons (unfortunately, I forgot that I had frozen this card since I last used it), so when my husband and son went in, the system couldn't pull it up. I called the credit card company myself, and they told me the store could call if needed. They never looked up my information when I called but only told me to either order another card or have a store representative call for access. When I passed that along, the employee helping my husband, Mike, got irritated and said, "I don't know why they told you that." Very unprofessional. When he called, he got even more frustrated and said, "I shouldn't be doing this." That is completely unacceptable to say to a customer. On top of that, the credit card company gave him incorrect information about my account needing a letter to unfreeze it. That's not true, it's literally a quick toggle in the app. I wasn't privy to that conversation as I had already hung up the phone. But, because he said this, my husband just used another method of payment. I am not negating the role that I played in the confusion by not remembering that I froze my card, I just believe the whole situation was handled poorly by the representative. I'm not expecting perfection, but I do expect basic respect and patience. Mike's attitude was unnecessary, and it has changed how I feel about this location. Customer service is never easy and that's why it's not a job for everyone. Today it was not for Mike. Do better, Mike. Sometimes you simply need to step away and allow someone else to handle confusing or irritating situations when you lack the capacity to do so in the moment.

This has to be the worse ripoff shop in America. Never fix anything, always finding something else…read moreto charge you for. Slow business is an understatement. I had a scheduled oil change and it took 2.5 hours. This place really needs to be investigated. I given them chances after chances And I always end up disappointed

I arrived today at 7:30 and asked for an oil change. I was told that they were short staffed, so…read morethey couldn't change my oil until more employees arrived during the next hour. I was given the choice to either wait or come back later. I chose to leave and not come back. Since this location is a 20 minute drive from my house, I will find someplace else to get my oil changed.

my experience was great! great repairs great customer service and overall the best experience I've…read morehad with a collision repair shop

Adam was a amazing! So kind knew I was in a rush helped me out! He was truly so helpful! Give this…read moreman a raise!

They will not top off your tires if you go after an oil change. They used to do this, but I was…read moretold that "he doesn't want anyone pulling up out front" as I also saw the guy working there yelling. Pretty wild that in cold weather you can't go get your tires topped off where you paid for an oil change. I'll go somewhere that offers this service.

Highly recommend this place! 5 stars all the way. I just…read morehad my first oil change here & they will all be here now. Fastest I've ever had. Told me everything as they did it, showed me the dipstick with fresh clean oil after. Print out had a recommendation for maintenance, but no upselling at all. The $20 off coupon online is used with ease. The employees were professional & polite. The location is easy to get into & out of. Will be sending my kids & friends. We need more of this-no bs, just get the job done well for a reasonable cost & send you on with your busy day. Told me my air filter was perfectly fine, but they will watch for future replacements when necessary. Checked all lights/signals/etc. if you're looking for a straight forward, no frills, no massive charges & extra add on unnecessary junk, then you'll find it here. I will choose to come here for other services as well after having such a great experience with an honest oil change. Thank you Express Oil Change on Winchester~ you're doing it right!

I needed an oil, and filter change. Service here is excellent. Was promptly greeted by a gentleman…read morewho told me where to pull in. The attendant was very friendly. The manager Nate was great as well. I haven't been to too many pull through oil places that let you sit in the car. I like these as you can see them legitimately change your filter, and oil. I got my windshield fluid topped off, and within 20 minutes, I was out of there. Value was great. I know full-synthetic oils are a bit more pricey. Was not disappointed. Come here you won't be disappointed!!

Incredibly kind and great service. Best place in town to get a tire plugged!…read more They are also honest and do the work that needs to be done.

Was having an issue with the a/c in my older car where I was worried I'll have to get it replaced…read more Had a gentlemen take a look at it and had a bad compressor but offered the best solution to fix it. Awesome group of guys to work with and helped solved a major headache would 100% recommend these guys for service.

Cost of everything is higher now, and technicians are harder to come by, but Christian Brothers…read moreheld true to their European Oil Change coupon price, installed the cabin air filter and new LED headlights I purchased online for the price of labor. Up front pricing is very helpful and doesn't cause any stress upon checkout. You accept the proposed pricing via text. They text when your vehicle is being seen, and when it's ready. Diagnostic fees go toward any repairs that are made in-house. They run a clean, smooth business and haven't yet talked down (how mechanics often do) to this woman.

Got my oil change here. Picked vehicle up and smell burning oil when I cranked my car. But I said…read moreno biggie maybe a little oil was spilled. I drove directly 5 minutes home. Next day I went to the store and I received the oil pressure warning while driving. When I checked my oil stick it had no oil on it. I got a tech to come and check it out. When he removed the oil filter the O ring gasket was broken. How was this broken and it was brand new? This caused the oil to leak out. I called and spoke to Michael Sullivan , manager, in attempts to explain this to him , he gets rude and upset because I stated it wasn't put on properly. He then say "He gets upset when someone say we didn't do our job correctly".. I just wanted him to show some empathy and at least give me a discount for the inconvenience. I could have lost my entire vehicle do to this issue, but no accountability was taken. I will not be back to this location and I hope you don't go either.

I had Cecil's check the brakes on my 2003 Sonoma truck. They could have sold me a brake job but…read moresaid that the brakes were ok to come back in a few thousand miles! they did a complete fluid change on my 2019 4Runner, trans, front and rear differential and transfer case, got it back the same day and $200 less than the dealer. Friendly guys, felt I was treated well

Excellent business for any car repair. Knowledgeable and fair. They don't rip you off.read more

This was my first time utilizing this shop. In short, I was extremely impressed with the…read moreprofessionalism and resilience of every single employee here. Supply chain issues beyond anyone's control caused a multiple week delay of the part that was needed to fix my work vehicle. However, the staff here kept me well informed of the progress. This business is, by far, superior in numerous ways to how many of today's car dealerships' shops now operate. It's like a breath of fresh air to be able to deal with highly competent, ethical, and caring people. I have to give special shout-outs to Garrett, my service advisor, and Jimmy, the owner of the business. Their kindness and patience was epic, and quite appreciated. I very highly recommend this facility, and will definitely return if the opportunity presents itself!

Good morning. This review is in reference to yesterday about 12:30p. I didn't have in my plans to…read morestop here btw. I was out this way (lunch date) n and had a flat about a mile away. I was frantic to say the least considering I live at 385/Riverdale. Well, I made to this location, pulled into the lot n by then it was fully flat. A guy saw me and came out to meet me n I explained I had run over a rock!!!!‍ He preceded to tell me to pull to a bay n then he checked it out, put air in it but we both heard the air coming back out. He then said hold on let me get someone else. He brought a guy out who bent down n found the leak and to my already bad day said it was in the side wall. Yikes. But they said we got you. You be ok. The guy took off my bad tire n put on my donut, mind u I'd just bought the vehicle a month ago. So yea, I'm a lil nervous. These two gentlemen Mike & Gabe were attentive, calm and most friendly in my time of need. I made it home on the donut. Lollol. I wanted to Thank these guys, but they wouldn't take any token of my appreciation which further made my day. So though I didn't have service this time I won't forget for future choices in my automotive needs. Kudos to these fellows n the mgmt that hired them. . I'm always preaching, "if you can't be anything else, BE KIND".

Quick oil changed. Very informative. Will definitely be back for all future oil changes.read more

I had my oil changed at the end of the year. I had great service, Courtland handled my account…read more Also a man by the name of James worked on my car. Both were excellent and great personalities. My service was excellent. Thank you to these two gentlemen. My service was perfect. Belinda

We were on our way out of town; had the car loaded with luggage and kids when we had a flat tire…read morearound 10 am. Got to Costco at 11 and they wouldn't take it until 3:40, so we came here. They were very friendly and were able to get us a new tire right away and we were back on the road around noon.

I've been here several times for a quick oil change...never a wait...in and out under 30-mins!!read more