I'd never been to this chain. They use a machine to pull the old oil out from above the engine!?…read more It was amazing to watch as you just sit in your car for the change. They don't raise the car up. They walk down steps to go under the car to replace the filter. They tested my antifreeze. Checked my air filter - but no hard upsell. They checked my other fluids also. It was VERY interesting to watch Tristan and Seth work as a team. The friendly banter made it more interesting. I got to observe someone doing their complete job! I asked a few Q's and they obliged my curiosity. Fascinating experience. Loved it! AND they even give you a cold bottle of water AND wash your windshield REALLY well too! 17 stars! I will be back... Thanks guys!

Great customer service! They give you a water bottle and I like how quick they are. I didn't need…read morean oil change but I wanted my tires checked and they were able to help me!

was quoted a price then when I called about car was advised working on an estimate. if you like…read moregetting ripped off then this is the place for you. told rep do not do anything I will pick up the car. I did pay the 89.99 plus tax for an oil change and picked the car. any place you find is better than this place.

I scheduled two appointments with Pep Boys in Ocala on 8/21/2025. Both for Oil changes and a tire…read morerotation. I arrived at the Pep Boys, 2170 NE 49th Ct Rd, Ocala, FL 34470 in Silver Springs for my 10:30 Appointment and found out my appointment was made at a different store in Ocala at 2425 E Silver Springs Blvd, Ocala, FL 34470. Anyway, the lady told me she would work my car in for the oil change so I left it there dropped my son off for his class at CF and returned an hour later to drop my truck off for service and take the car. They had not touched the car, even though there were two employees in the office and one actively working in the shop. I told them I could not wait any longer as I had to return my son's car to him. So, I took the car and drove down to the other Pep Boys at 2425 E Silver Springs Blvd, Ocala, FL 34470. Asked them to use my trucks appointment to service my son's car and they said they could have it done in 45 minutes to an hour so I left it with them and my wife and I ran an errand. Came back and same thing as the other store. They had not touched my car! And same scenario two guys in the office and two in the shop. I understand people get busy but don't promise what you can't deliver. I used to get good service from Pep Boys but not anymore. I have other auto Maintenance choices and Pep Boys is now off my list.

A year and a half ago they replaced my steering boot and axle but screwed it up by installing the…read morewrong size. After losing transmission fluid and the car having to be towed, they finally installed the right part. The manager at that time apologized and said the next time I come in for an oil change, it will be on them. Fair enough. Except... This morning I went in for an oil change - crickets. No record. Plus they charge $6.90 for shop supplies and $2.43 for a "convenience fee". And they compute the taxes on all of the above. So the $59.99 oil change became $74.52. I call that deception, along with their forgotten promise.

Great for everything in repairing on cars and trucks owners and workers are very goodread more

Brian and the crew always take care of us. From oil changes to big repairs, we trust them to do it…read moreright, fast, and for a reasonable price!

A hundred bucks for a simple oil change and had to tell the to check the tire pressures. Too busy…read morelisting to the loud music and trying to upsell services. No wonder there is no upfront pricing and the website for a $39.99 conventional oil change is a lie!

It was easy to make an appointment; John was able to answer all of our questions. They performed…read morereliable work at a fair price. They also did a complete inspection on our vehicle

Craig is absolutely horrible! Malibu for a noise in the front and check engine light they didn't…read morefix anything on my car and give me a bill for $1215! Our sales guide Don was great, but their service and customer service in the service department absolutely horrible

We needed 3 new tires on a fleet vehicle. We called and were told to come by and drop the car and…read moreget it in the morning. We arrived and were told it wasn't getting approved today (because it's Sunday) we went to lunch and got a call saying it was approved and they would do it today and pick it up by 5. We brought the car back and it was done in 30 min. The space inside was very clean including the restroom. The service guy was polite. They did not balance the tires though.

I had previously gone to another Tire Kingdom in Ocala and left unsatisfied. I decided to give this…read morefacility a try and I'm glad I did. This place is by far the best automobile service facility I have ever visited. In the future I will not go anywhere else. Thanks, you to everyone there. Ramon M. (Disabled Military Veteran).

I was a walk in at the Wildwood store, and they got right to my truck tire that needed a patch …read more. small job, but they were professional and gracious. One of the Mechanics, that does not handle tires, stepped up to make sure the patch got taken care of effeciently. Well done all . .Jeff

Just bought new tires, one week old. Got a nail in one and want to charge $43 to patch it. Get the…read morefuck out of here. I should have went to discount tire they do it for free regardless of you bought the tires from them. But no I go to Mavis since I got them there. You would think Mavis would do the same for a customer. -1 star.

Amazing experience! Hit something in the road without seeing anything, just heard the change in…read moretire noise. Stopped when I could and called these folks. They told me to bring it right in. We arrived within 5 minutes and they took us right in as the tire was deflating. They were very busy, but have two dedicated people for such issues, or so it appeared. Incredibly friendly staff that was very outgoing. We were on our way back to our planned day within minutes. We now have a tire place to call when we need to replace tires and we were awarded with the attached souvenir that nobody wants.

Great service good prices,!!! Always straight forward. Being a retired car person. I'm very…read moreimpressed