This is the only Valvoline open past 5pm in the Phoenix area. I got here about 6pm and they took my…read morecar right away. Performed a quick oil change and topped off the fluids. Knocked a star off for over filling the tires so I had to find a gas station and take out some air. Compared to the dealer, this place is more reasonable in price.

They did not reinstall my skid plate after my oil change. Unfortunately I found out months later…read more That's over a $200 part from the dealer. I will never use your services ever again. To everyone, please check underneath your car after each service regardless of location. Hopefully you guys catch it before I did. I only found out because my condensation line for ac was clogged.

I no longer recommend this location for oil, changes, tire repair, or minor services. After new…read moreowners took over the business, the quality went south.

Found this place a few months ago and have been coming ever since. For the most part they are able…read moreto get your right in. I haven't had to wait yet for the theee oils changes we have had. They also replaced windshield wiper blades for super cheap and replaced some bad break lights. They are also super friendly and don't try to bs, upsell, or give you what you don't need. They'll recommend some things that might need to be taken care of down the road but if it's not a right away thing, they tell you not to worry.

Poor Customer Service. Came here on a Tuesday afternoon, first time coming here thinking it…read morewouldn't be too bad for an oil change. I was wrongly mistaken. They have notified me that oil was leaking out somewhere and that It needed attention. It was quick and fast oil change little under a hour. I should have notice that they poorly did a sad shit job on a simple oil change and couldn't even place the oil filter on right. I was furious about how the poor service was done. I took it upon myself to have someone else look into it, they had notified me that it the oil filter wasn't on right. I replaced the filter and redid the oil change. After putting more money into getting it done right, I was not given a full refund of 120$ and got back 35$. Shout out to Chad Peter and the mangers at this facility for poor customer service. Worst place to ever get car maintenance.

HIGHLY RECOMMEND THIS LOCATION!!! 5 stars just doesn't fit for the level of service I received…read moretoday. I've been going to Jiffy Lube for years, several different states, and when I say these guys ARE THE BEST, I'm not exaggerating. Fast, super friendly and efficient. The manager Fabian was so generous, and the crew that day, Juan and James (especially James) was so very kind and hooked me up. Ladies and independent girlies, if you're weirded out by the experience of going to get an oil change with mechanics, I can say confidently that the staff was superb. No weirdness, no flirting, just business as it should be, quick, kind, and courteous. HIGHLY RECOMMEND!! 12/10 thank you so very much gentlemen. It was such a pleasure. You WILL see again next time :D

My son rolled in here with my overheating Chevy van, while I was out of town on business. They did…read morea prompt and accurate diagnosis of severe engine damage. They allowed me free storage until I could return to evaluate the situation. When I came to pick up my van, I was pleasantly surprised that they would not charge me anything, even though I expected to pay for their work. Hi These people are competent and honest mechanics. They deserve your business.

I would give Zero if I could. Did a bait and switch on the oil change price. Tried to discuss it…read morewith them said sorry nothing he could do..then ruined my tint on my windshield by putting a sticker on it then claimed it wasn't their fault...umm yes it was ..it wasn't damaged when I got there. Unprofessional and unwilling to take accountability for any part of the oil change conversation before I got there with a 30 price but then got the bill for 130. Ridiculous.

Incomplete diagnostic cost me $3,300 I brought my Ford…read moreRanger to Cathedral Automotive after driving through standing water -- the water level was above the tires, and I made that very clear when I dropped it off. I specifically asked them to do a full diagnostic given the high likelihood that water had entered the engine and other components. They found water in the engine, addressed it, and told me everything was good to go. Two days later, my transmission failed. When I brought it back, they told me they don't work on transmissions and referred me elsewhere. When I asked why they cleared the truck without checking the transmission -- an obvious concern given the water level I described -- I didn't get a satisfying answer. This is a basic oversight. If water reached the engine, any thorough mechanic should know to check the transmission as well. They either skipped it or didn't think it through, and I paid $3,300 for that gap in their inspection. If you're bringing a vehicle in for serious damage, I'd strongly recommend going somewhere that will do a truly comprehensive assessment rather than a partial one. A diagnostic is only worth something if it's complete.

Honest people, fair prices. I was able to fix my vehicle without a hassle and they were able to…read moretell me what I needed to keep it running.

Tom and the boys were great! Gave me a couple different options that I had for my breaks and…read morementioned I could go the cheaper route (you could tell they were just informing me) and I wouldn't have any issue but I wanted everything done the right way so went the overall route. Thank you for the transparency and they all had fantastic attitudes throughout. 100% will be beach every time

Negligent "repairs" led to immediate and grave danger!…read more After years of using and trusting Brakes Plus, our recent visit will keep me from EVER returning. My wife's truck had the "brake" light showing on her dashboard. I scheduled service with Brakes Plus and she brought the truck in for a brake inspection/service. 48 minutes after dropoff, they contacted my wife and said that the right rear wheel had stripped bolts/nuts and informed her they would need to drill out and replace them. There would be an additional cost for the parts and labor just to get started with that project, to which she agreed. She then received a second call 3 hours later saying the front needed brake pads and rotors, but that the rear drum brakes looked good after inspection and that they cleaned them up well. Then 4 hours later, she received a call that the truck was completed and ready for pickup. As it was late in the day she drove it directly home, less than 1 mile.   The next day, we took the truck onto the freeway to go visit and take care of my elderly father across town. While driving at freeway speeds, the truck began bouncing up and down roughly at every small bump in the road. This was a significant difference in the way the vehicle drove after being at Brakes Plus. It was extremely noticeable to both my wife and I. We returned home and she called Brakes Plus to inform them the truck was not handling well or safely after the visit to their shop, indicating it felt like maybe the tires were unbalanced. John, the manager on duty that day, told her that's unlikely because they supposedly mark the tires to ensure they go back on in the correct order. He said that we were welcome to bring the truck back in to check their work, but that they don't even have a way to balance tires, so if the tires were indeed mixed up while mounting them back on, they wouldn't be able to do anything about it and would just send us to Discount Tire.   At this point, it felt incredibly unsafe to return to Brakes Plus for any additional work, so we contacted Discount Tire to get an emergency appointment to have them check and balance the tires. Speaking with Discount Tire employees, the description of the bouncing at freeway speeds was definitely indicative of unbalanced tires, which were perfectly balanced before service at Brakes Plus. We dropped the vehicle at Discount Tire and they were able to balance all but one tire. They confirmed that the three tires they were able to check were significantly unbalanced, which is why we were feeling the bouncing as we drove at freeway speeds. But here's the real issue...the fourth tire (right rear) could not be balanced because the tech informed us the nuts/bolts were stripped and they could not safely remove and balance the wheel/tire as the first bolt literally snapped off while trying to remove the nut. Unfortunately, Discount Tire does not have the capacity to drill out, remove, and replace bolts, so we had to pick the vehicle up and return home, scheduling an appointment with Dunn Tire to drill out and replace the bolts/nuts and balance the fourth tire, as referred by Discount Tire. Dunn Tire confirmed via photo proof that the bolts/nuts were never replaced on the right rear wheel, nor were the rear drums cleaned, both of which Brakes Plus charged us for and never did.   So...to recap the issues here...Brakes Plus lied about and charged us for services that were never performed. Not only did they never remove the right rear wheel/tire, indicated by the fact that the bolts/nuts were still stripped, this means they also could not have inspected or cleaned the right rear drum. The fact that they endangered my wife knowing the bolts/nuts were stripped on a wheel, charged her for fixing it, didn't actually touch it, then sent her on her merry way is wildly dangerous and purely negligent. At freeway speeds, this wheel could have snapped off, causing severe harm and even death.   There is no way I would EVER recommend Brakes Plus to anyone simply based on the fact that their negligence, whether intentional or unintentional, placed my wife in immediate and grave danger.

Scheduled an appointment and walked in like 15 minutes later and they took my car back and had it…read morepatched up and fixed in about 30 minutes!! For free! the staff were very kind and helpful, definitely recommend this place!

Friendly environment and staff. Went over the service and recommended services. Great experience…read moreand customer service here. I went to the one at 8545 N 7th St Phoenix, AZ, United States Thanks for honest quotes.

A very big thank you AAA Paradise Valley Auto Repair Center for repairing our family car and taking…read morecare of us "out-of-towners". Our family is from San Diego and on Friday August 23, 2024 we were traveling through Phoenix en route to Flagstaff to take a daughter to college. During our time in Phoenix, our minivan broke down (low battery indicator on instrument cluster). AAA road side assistance was helpful in identifying the alternator as the likely source of trouble as the battery appeared to be fine. AAA roadside service referred us to AAA Paradise Valley Auto Repair Center, where I spoke with store manager Jose Benavides. Jose was great, he understood our frustration with a car issue away from home and assured us that while his shop was busy he certainly wouldn't turn us away. With some basic information about the car, over the phone Jose was able to work up a preliminary estimate that was fair, and by the time we had the car dropped off for service that day, Jose knew what parts would likely be needed and was confident the car would be ready the next day. We then continued to Flagstaff that same day, using other transportation. On Saturday I received a call that the car was ready. Jose stated that the technician confirmed it was the alternator that was failing and that the cost was under the initial estimate. I was able to pay over the phone for the repair and then made arrangements to pickup the car first thing on Monday morning since we were still in Flagstaff and the shop was closed on Sunday. Come Monday morning we arrived shortly after the shop opened and our car was there waiting us as promised. We are thankful for the quick repair of the car and were very happy that there were no further incidents with the car during our journey across the southern Arizona desert back to San Diego. I have been a AAA member for 33 years and was greatly pleased with the service from Jose and his team. Thank you!

Hard to get a hold of them after leaving a voice mail and having to keep calling back. Prices are…read moreon the high end and with the customer service I would say maybe. Used to think more of AAA but at least their automotive repair shops are not great. Mediocre at best.