This is a sad review for me to write. The Waukesha Tuffy has been servicing my vehicles for more…read morethan a decade. I had been very satisfied with them up to now. Recently, my 2016 Camry came up with an engine light right before I needed to get it emission tested. Tuffy performed a smoke test and prescribed a new gas cap, which was installed. Soon after, my 2002 Tundra needed ball joints. Tuffy installed them. All work was done in a timely fashion. The parts seem to be of good quality. The Camry passed the test and the Tundra rolls and steers much tighter. So what's my problem? The gas cap retails for 22 dollars. Tuffy charged me FIFTY SIX dollars! The ball joints retail for 300 dollars. Tuffy charged me SEVEN HUNDRED NINETY-THREE dollars! 10%-20% markup? Maybe. 154%-164% markup? Excessive? Abusive? Worse? The manager gave me three points of explanation: 1.) The parts have to be marked up to provide the 2 year warranty. (That much? I just added a 3 year warranty to a 400 dollar TV for 16 bucks.) 2.) A restaurant doesn't just charge you for the cost of ingredients in the meal. (Correct. ALL the restaurant's costs are in there. But Tuffy charges SEPARATELY for labor and shop supplies!) 3.) Final fallback position: It is the policy of the new management and nothing can be done. (Fair enough, and not surprising.) I'm recently retired. MY policy is use my reduced resources wisely. Will I use Tuffy again? Maybe- but only after I shop around and they are the best value. Excessive markup on parts SUBTRACTS value.

I came here today for a 2nd opinion on my car since midas was trying to rip me off for 2,000…read moredollars. They took my car in right away for inspection which was great and was out in less than 5 minutes. Nothing was wrong with my car!! Thank you for your honest opinion. I will be taking my car here moving forward. Thank you for your honesty and business amd friendly staff!!! I will definitely be recommending you guys :)

I enjoy taking all my vehicles to this location for oil changes and emission testing. The team is…read morevery professional and gets the job done as quickly as possible. It's very reassuring to see this team in action, as everyone knows their role. My experience with this location has always been good, and I've been coming here for years.

Stopped in for an oil change tonight around 6:30. I was the only car there, and they waved me in…read more Literally the fastest oil change I've ever had in my life. I felt like I had my own pit crew. Very personable technicians, and explained everything that they were doing. I usually get my oil changed here, because they are quick, and super nice.

Always quick. Always great service. Not many places do emissions tests anymore. It's so nice that…read morethis place does it, as they make it so convenient and easy. The staff is always very helpful. We will continue to take all three of our vehicles here for all our needed car service.

Quality: **** Service: ****…read moreFriendliness: ***** Knowledgeable: ***** Value: **** Really a 4.5 star. Privately owned, hardworking people, mid-sized repair shop. I've been here only a few times. Had one fuel injector replaced , O2 sensor diagnosed and replaced and burned out catalytic converter replaced. I've also come here for emissions testing. Always prompt, explaining things and once they had issues getting the catalytic in and called to let me know when to expect it. Always friendly and courteous. The shop is always clean and organized and the waiting area clean. I'm the type that will do a lot of my own services on my cars but some things I just don't want to do and it's nice to have a place like this that you can trust.

Richlonn in Waukesha meets my top three musts. Reliability, honesty and punctuality. I have taken…read moremy cars there for years and based on my three musts, I will be returning for future service needs.

I've only come here for emissions testing (4 times) and each time very minimal waiting and good…read moreservice. This time total time was 8 minutes in and out.

I just wanted to follow up and thank Damon and the quality team at ETE in Waukesha. It turns out…read morethe issue was two recently replaced front sway bar assemblies. It seems the not so qualified team of technicians at another service provider that installed these sway bars were less than stellar. The kicker was when I was told by Damon, "no charge". The team diagnosed the issue, tightened up the sway bars and even drove a couple more times after per my persistence before I picked it up. You have earned all my future vehicle repair/service work. The ads running on AM1130 are not lying. Thanks - you guys are the best!

I was experiencing transmission issues. Several people recommended ETE. I called the Waukesha…read morelocation. Voicemail. Left a message. They never called me. I called the location on S 27th St. They told me they don't make appointments. "Just drop off your vehicle and we'll get to it in a day or two." That was my first red flag. I dropped off my truck on Monday morning. I had not heard from them by Tues PM, so I called. They hadn't gotten to it yet. "We'll call you tomorrow." Wednesday, (day 3), still no call so I called them. They said their lead technician had already left for the day and would call me Thurs AM. Thurs AM....no call, so I called them. The STILL hadn't looked at the vehicle. They PROMISED they would test-drive it Friday and call me by noon. Noon came and went. No call. I called them. Voicemail. Finally, at 1:30 PM, I get a call. They test-drove it and said there was definitely a problem, (DUH, I knew that!) but their lead guy was gone for the weekend and didn't have a chance to look into it further. They graciously informed me that I could pick up my truck and bring it back Monday, and that I would not lose my place in line. I was already on my way to pick it up. When I got there, they asked if I planned to bring it back on Monday. I asked if they could promise me that they would get to it on Monday. They could not. Needless to say, I was irritated and incredulous. How can you run a business like this? They seemed to have no concept of the inconvenience it caused me not to have my vehicle for a FULL WEEK, and THEN, expect me to leave it with them AGAIN with no idea of when they would actually get to it! I wish they would have been honest and said they were too busy to get to it for a week or two. Instead, they worked everything to THEIR convenience instead of the customer's, and all I got was the run-around and excuses.

Honest. Fair and quality work. I have come here several times. The only problem is it's difficult…read moreto communicate your most often leaving a message on an answering machine and the owner will get back to you to set an appointment. Other than that it's worth the slight inconvenience in quality repair.

From the owner: APAR Automotive utilizes computer diagnostic software to determine the issues, and best solutions,…read morefor all your repair needs including brakes, emissions, steering and suspension, as well as heating and cooling systems. APAR Automotive utilizes computer diagnostic software to determine the issues, and best solutions, for all your repair needs including brakes, emissions, steering and suspension, as well as heating and cooling systems. APAR Automotive utilizes computer diagnostic software to determine the issues, and best solutions, for all your repair needs including brakes, emissions, steering and suspension, as well as heating and cooling systems.

Great, quick service! We dropped off our car Monday and picked it up Tuesday. So convenient. The…read moreemployees were very knowledgeable and truly seemed like they cared. I was only without my vehicle for 1 day! We will definitely be sending friends and family to your location for any radiator work! Price was right.

My 2016 ford transit connect was having heating issues. I took it in on 2/18/25 and Mike's Radiator…read more& Air Conditioner Service had it fixed on 2/19/25. I can't say enough about this business. Very professional and friendly. Price for repair was way better than anywhere else in town. They have gained a lifelong customer.