called yesterday to set up a tire rotation and oil change. Said its first come first serve. so I got there before 7am and was told there were three in front of me. left it there called at 3:30 and they still hadn't started it. told them I was coming to get it and to cancel the order. called MSI Auto repair and they are getting it in first thing tomorrow morning. read more

I stopped in on a Sunday to find out if they had tires I wanted for my pickup truck, they ordered them and had them next day. I wasn't able to get in til Wednesday due to my schedule but when I did get there I was able to get in and out right away and at a fair price. Received exceptional service from the counter and my tech Richard knocked it out of the park. I've had tires done on 3 vehicles now and when I need more I'll be back! read more

I took my car in for service. When I picked it up, I paid and they said they would email me my receipt. They never did. when I called, he emailed me something else but not my receipt. So I called back again. H e said he was emailing it "right now" as we were speaking. Never received it. And now they refuse to answer the phone when I call. I need my receipt to try to get reimbursed from my warranty. Oh and my car isn't fixed. read more

I have consistently received exceptional service every time I've been a customer of this specific Tires Plus location. Although care for my vehicles at the Delafield and Moreland Blvd locations have always been prompt, reasonably priced and sufficient- Jose, Pedro, and the team at the Sunset location have gone above and beyond in their timely scheduling, courteous communication, and attention to the details. I sense that these are people that take immense pride in their work, are highly knowledgeable, and they work well together. Who doesn't love feeling like a VIP getting priority treatment? In 2021 I purchased a set of tires from the Delafield location and within a few months experienced a flat. It wasn't explained to me that a DIY repair (Fix-a-Flat product) would make the warranty null and void until I had it towed to the nearest location at Sunset in Waukesha. I was so impressed with how Jose handled my concerns that I've been loyal ever since! read more

Made an appointment on a Saturday at 8am had a leak at the valve stem TPSM. I left the car and went home to await the it's done phone call. I checked at 11am. Not done not even looked at. Checked again at 3pm Not done not even looked at. Told them I coming to get it don't start anything. when I arrived to pick up the car I was told that since I left it was considered a drop off and they would have it done by 4. They close at 4. I believe they would have never got to it. What a total waste of time. Ive been to other tires plus stores and have always had great service and a great experience. since this store is closer to where I live I went there. Never again. Very poorly managed read more

BEST PLACE EVER! I got stranded with a flat tire one evening last week, so I called my boyfriend to come to the rescue, which he did, of course. :) The spare on my older van is located in the back, underneath the frame...mine was rusted shut so the only solution was to buy a new tire. During the time he was taking off the flat, I called Tires Plus to see if they had a suitable one in stock, which they did. Whew! However I explained I wasn't sure if we could make it there before they closed in 20 minutes. No problem. Mike said someone would wait for us and sure enough Tim stayed late JUST FOR ME! Within a few minutes we had the new tire mounted and ready to roll. YIPPIE! My reward for them going "above and beyond" was a return visit to put a matching tire on the other side and this review! They deserve both. THANK YOU TIRES PLUS and especially Tim! You guys are just outstanding in my book! read more

I had a flat tire, they quickly repaired it and I was able to grab my car after work. Ryan assisted me through the whole process, he was relaxed and helpful. read more

Good price. Solid service. They explained my options and got the job done. No problems with their work.

I took my jeep Wramgler in for an oil change. Three days later I open the hood and the engine cover was missing. They replaced it so I scheduled a radiator flush and a replacement thermostat. When I arrived for my scheduled appointment, I was informed they forgot to get the part and it would take an hour to pick it up. After being there for 2 hours, they told me the water wasn't flowing properly and there was a water pump issue. I asked them to leave the thermostat out and reassemble. Then I drove it to show them there was no overheating and no water pump issue. Feeling tired from being at the store for hours, and being deceived about needing a costly repair, I left and and drove home. I was called later and told I needed to schedule my repair during the weekday when the best techs are there. Really??? read more

Took my car in for an oil change, tire rotation and a once over before winter sets in. I will not be returning and I will warn anyone who will listen. I was told I needed a right lower ball joint and 4 new tires for a total estimated cost of $1,118.08. I got a second opinion and was told none of this work was needed. I feel I was taken advantage of because I'm a single woman. Justin tried to pull one over on the wrong woman. Good luck to whomever go there. You've been warned. read more

So I bought three sets of tires at this place. But when arriving at 6:00 p.m with a nail in my tire and air leaking out, I was informed I should make an appointment even though they don't close u Gil 8:00 p.m. So here's the deal they take your money, they charge you extra for road hazard protection but when it comes to actually fixing it they suck! Terrible service read more

Had a great experience here getting new tires and an alignment. Everyone was friendly and very honest about the entire process. They had me in and out in exactly the time frame promised. I would recommend this location to everyone. read more

I call to get my tires rotated. I didn't buy them here. The tires had not been rotated since I bought the car, 1 year and 18k miles ago. They said, come on in around 3, we're usually not busy. I work, so my daughter showed up at 3. Guess what? Now they're too busy, call to make an appointment. Okay, the wife calls and makes an appt for the following day. Daughter shows up and the guy says" You don't need tires rotated after the inspection of tread depth." Really? Last time I checked, every mfg says rotate tires every 3-6k miles even if there is difference in dept from front to back. Final offer was, "We can rotate them next time you come in for an oil change." That won't be happening, ever. read more

Brought rims and tires here to get mounted. The tires to be mounted were run flats in good condition. Left them overnight, came back, and they told me that they couldn't mount them because they were ruined. The inner lips were destroyed. They were not that way when I brought them in. Almost to the point where I'd like to bring a civil action against them, but not quite enough value involved. Even indicates on the receipt "will discuss which tires to purchase." The tires they had to offer were not even close to the same quality as the ones I brought in, plus they quoted me prices with the warranties automatically on there--$60 worth--and didn't even mention it. What treachery. Discount Tire is right down the block and is vastly superior. read more

They repaired a bad break job we received somewhere else in town. We've always had good service from Tires Plus in Madison (east-side location) and am glad to see we can count on them here too! read more

Extremely nice staff and very accommodating! Accidentally made an appointment at the other TP and Mike still made sure I could get in despite them always being busy (which is a good sign!). Tommy G. was also super nice! They do a quality job and their staff is amazing! I won't go anywhere else. read more

Do not go they will not honor any warranty they try to sell you. Or they will find something else that is very expensive to replace to try to sell you that you really don't need. Had to take my truck somewhere else to have them fix something of there's that was under their warranty that they said there was nothing wrong with. I will not go there ever again. When I told them it was there part was bad they denied it told me to take it somewhere else and when the other garage said the same thing I went back to tires plus and they kicked me out of there store. Had truck fixed at trust worthy local garage. read more

i was verry dissapointed with tires plus for a reason i prefer not to bring up, tommy personally called me in his freetime and explained to me what was going on, and went out of his way to help me out and even went and contacted higher ups to resolve the problem. I was verry pleased with the way tommy kept calm with me and explained to me why the problem was even a problem. not many places care if they lose a customer, this tires plus proved that they do care about their customer's. read more

I had gone to this Tires Plus before and they had always been very helpful, but I had gone there a couple months ago because I had a headlight out and they found a million things wrong with my car. They told me that I needed nearly $2,000 in repairs! I was very upset that it was so expensive, I have always taken care of my car so for this to happen was astonishing to me. I went to a trusted repair shop when I was visiting my parents. He looked over my car and was stunned at everything that Tire's Plus had told me to fix. In the end I did not have to fix anything! I am more then frustrated at the situation and will NEVER go back to ANY Tires plus locations again! read more

I would give this a 0 if possible. Jeffery talked to my father to refuse to help fix our truck after messing up our truck. They've messed up our explorer so many times and so sense my father had an attitude because they've screwed us over so many times and this man tells us that he will not fix our truck? The HQ and the better business bureau will be hearing about this. Horrible. read more

The guy who helped me was super knowledgeable and helpful. He gave me an honest opinion about the shape of my tires (I only ended up buying 2 instead of 4... and the 2 obviously needed to be replaced). He walked me through the difference of the tires and why he liked certain ones for my car make/model. He also gave me multiple coupons which helped out financially. To top it all off, when the older lady in front of me was leaving she said to the guy, "You are so helpful even to a Grandma like me. Let me give you a hug." read more

I should have read the reviews before I went in. With a name like tires plus, I would expect they know tires. I took a tire in to be fixed and let them know it was a rim leak. Ok. They fixed it. Their fix lasted until morning... as it was completely flat. took it back in let the guy know what happened and he took it back, looked it over and said it was a rim leak! Really! ? The guy said unless you were looking for it, it would be easily missed. I asked him why it wasn't found as I told them it was a rim leak and he more or less said it's not something they look for. WOW! Waste of time and money. Apparently now i need a new rim, which is fine, but I'd think the right thing to do is admit the person should have been able to say beforehand that it wasn't going to work and refund my money. Or allow us to put that cost towards a new rim. Nope. Not even a sorry for the inconvenience. read more

I have gone to TiresPlus in Waukesha on sunset (spring city St.) I have felt pain in the wallet after repairs. My most recent visit, was a real gouging. I needed a brakes front and rear. The parts were 700 plus. this on a 2007 Honda Accord. I checked all parts houses around, the parts at full retail was 350.00. I asked to talk to someone, but no one will return my call (s). I understand they need to make profit, but come on. read more

I had my two front tires replaced here as they were almost worn smooth. Did it in a decent amount of time, but it was a bit pricey, even though I asked for their cheapest tires but that could just be me not knowing how much tires should cost. I was satisfied with the tires so when my coolant started leaking I decided to go here, they said it was my coolant tank which was my first thought when I discovered the leak but I wasn't sure because they coolant tank wasn't cracked, they said that it was the tank and cap that weren't sealing correctly anymore, so I decided to let them replace both. I was worried that it wouldn't fix the leak so I asked them if it was still leaking, if they would fix it for free, and they said yes. So, I went ahead and had them do it, and the system stopped leaking. The new clean and clear tank looks really nice and I am very satisfied with their work. The only thing I didn't like was the offers for services I knew I didn't need like windshield wipers as I had just replaced them myself, they said they were in bad shape which was clearly a lie. They also told me my battery was extremely low and that I should get a new one, I told them I would do it myself, but when I got home and tested the battery with a multimeter it was low, but clearly only needed to be charged, and a new battery would have been completely unnecessary. When it comes to vehicle systems though they clearly know what they are talking about, so I plan on using them for most of my vehicle repairs. read more

They fixed my leaking oil last month and didn't charge me one cent. Spent over an hour checking and cleaning everything.

Jesse & Joshua did a WONDERFUL job on my car. These guys are real pros - they know their stuff and they are very polite and helpful. My car drives like a DREAM now. Thank you! read more

Maybe it's under new management but unlike the guy who gave it one star I give it five. Bought new tires and was late for my car repair appointment. Got lost trying to find this Tires Plus store but employee was kind enough to give me step by step directions to the place. Cool! Manager was very professional and got me in quick. They did a great job. In addition, I forgot to tell manager I might need an alignment because car was pulling to the left. They test drove it and before I could tell them about the car needing an alignment, they came back and suggested I get an alignment. The manger knows his s***. Highly recommend this place. Best Tires Plus I've been to. read more

Ive been going here for years but didnt know where else to go because my family gets their cars done here. Out of the years I really didnt know how much things costed to get things replaced. After friends saw my bills on Tire Plus they were angry and told me i was robbed. I guess it really depends on who works on your cars here if your car gets the job done right or wrong. Id say 80% of the time my car comes back worse than when i brought it in. Heres why... First I have a more (sporty car) I heard them revving up my engine in the shop plus when it was time for their "test drive" they were very reckless with my car and actually ended up wrecking my car by hitting a curb when I saw them do it! They came back and said it was not from them when i followed them and saw them do it myself. My car would come back with lower gas than when i brought it in too and the miles would be off by 10 miles at times. Thats a long joy ride if you ask me.. That makes me very angry but the robbery they do here is worse. Ive had my car replaced here many times. I have asked myself how much money i could have saved if i didnt go here. I went in because I had a Check engine light and it turned out to be something they said it would cost me $3k for them to do and after talking with friends it costed me $20 and it took an hour for me to do. Very very easy anyone could do it. They also gave me a list of things my car needed ASAP or else my car was going to be having major issues and could possibly injure me and someone else on the road. The list of repairs on everything they gave me was over $2k for them to do plus labor. One of the parts they were charging me for pair was $700. My friends a mechanic at Good Year so he couldnt believe the price they were charging me for all the parts. The part that they said was $700 for a pair was actually $40 per part so it was actually $80 for a pair not $700. We went to the dealer to see how much they were charging for the part to see where this $700 came from and the dealer was charging $65 per part. So I have no idea where they get the $700 from. After repairs and actually going to my friends company to get my car done. With all the repairs that Tires Plus told me it costed me not the $2k they told me but $500. I felt so robbed by tires plus. I only imagine everytime I got something done by them it costed me triple or more the amount to get it done. I strongly suggest going somewhere else. I have been going to Richlonn's Tire & Service Center in Greendale across from Southridge mall. A bit of a drive for me like 30 min but they charge for the acutal part price so basically you pay for the part and just labor which it should be not like tires plus where there over charging you. I feel these guys should be shut down by the prices they throw at you. Id give them a no star but had to rate them i guess. read more