Let's just say I had low expectations, reviews were discouraging to say the least. People claiming…read morethe restrooms were in disarray, claiming there was no staff, or that this was some sort of a Third World jungle gym.... Those reviews couldn't be any less poignant, and it makes me question the mental fortitude of every archaic person typing away at their keyboard covered in Cheez-Its.... This is a kids place... YES it smells a little like dirty socks, YES the noise is loud and overwhelming YES kids are messy YES hiring good staff is very difficult But Sarah and her team have done it. Our family of 10 felt secure and taken care of, for the extent of our visit! She answered all of our questions, and went above. Even when we messed things up, she fixed and refunded us fully. Whatever Sarah's salary is; it need be doubled. I recommend this place, and I recommend you work with Sarah or anyone she vouches for... In the endless radio static of kids birthday party ponzi schemes, this place is a clear Fire Side Chat delivered from their commander in chief , Sarah. We'll be back!

Unsafe conditions and dirty. Open electric box that anyone could access by the trampolines. A nail…read morehead that my kid hurt himself on while getting out of the ball pit. Equipment that has been broken for months. Holes in the trampolines. Large spills that do not get cleaned up. Found a large dead cockroach in the middle of a seating area and was there the whole time we were there. A girl employee whistled and yelled at my kid for not being able to make the basketball in the hoop, accusing them of trying to throw the ball over the net when they were just trying to play. The ball never went over the net. Back restricted area that is meant for storage open and accessible. My kid came out of the place with black grime all over his legs. Also, the place has dust bunnies and garbage everywhere. We recognized the same garbage in the same place it was the time prior to our visit. A layer of dust on every surface. I didn't know that it is required to have non slip grip socks so my child went months before an employee realized they didn't have them and gave them the appropriate socks. Upon returning home we realize our socks are permanently stained and black because the place is so filthy. I am regretting buying the membership.

The photos in their website are very deceiving. We were there yesterday, April 2, 2026. The…read morefacilities, play areas, and the floor area look OLD and UNTIDY. There are a lot of things need to be fixed. About half of the playing area is DARK/DIM. There are NO blocks and ball pit. We will never go back here. It was such a 'scam' because the money that we paid is not worth for kids and whole family experience.

This place is all beat up! The equipment everywhere is torn, the paint on walls is peeled, I…read moreunderstand things get torn after so much use but they should keep up with the maintenance of this place. We only came because we are POGO pass (GetOut Pass) members and had 1 free hour of play. And I am so glad I didn't have to pay anything because it is not worth it. Unfortunately we did spend gas coming all the way over here since it was a 35 minute drive. Also, there's a place that is dark because the lights aren't working, it's just strange for kids to be playing in the dark. And only reason people give it a 5 star review is because they want something free

Let me be the first to say: I fear trampoline parks. Truly!! I've heard so many horror stories…read moreabout bringing your little ones here and there not being enough enforcement with separating age groups in the trampoline jumping section. The older kids easily get too excited and trample the little ones without meaning any harm. That being said, we were invited to come for a birthday party and made a promise to ourselves that we'd leave the second it didn't feel safe. Plot twist: our kids spent soooo much more time enjoying the parts outside of the trampoline area. They went nuts for the ball pits (boy did I have to get over my ick of germs fast) and crazy slides. They had a blast!! This Urban Air is huge so you need to keep a close eye on your kiddos at all times. But we really did have a great time.

My kids were harassed by the employees here. They told my elementary kids they would help them on…read morethe zipline only if they paid them money. And said Indians were racist. What the heck??? How can they say this to children who don't even know what racism is?? It's attitudes like this that cause division in folks who don't even see color. We will never come here again!

My grandkids love this place! And I love that I feel more comfortable in this space with them than…read moreother activity places. The staff is helpful and very nice. The center is clean. The staff monitors areas so big kids are not overpowering the little kids areas. There's three levels of climbing/sliding for the kids to enjoy.

Personally, I would rate this place a 3.5 or 4 star, but I am leaving myself and my opinion out of…read morethis review. This is about the kids, and the kids absolutely LOVE it! I gave them a choice of places to go to and they chose this, even over that mouse place. What's more, they actually ate the pizza here, and they won't eat it at the other place. Overall, if the kids love it then I love it!

Kiddos had an absolute blast! Clean facilities…read more Friendly staff The food was soooo reasonably priced lol I was shocked! My only wish is that they had wall sockets so parents could work.

On a weekend especially after everyone's been home-ridden from the winter storms, it was a terrible…read moreexperience. Very crowded and infractions everywhere. The trampoline area specifically had a sign saying no "flips" and I see this black kid flipping continuously smack dab in the middle in plain view. This is my first and biggest critique. Staffers need to enforce their own rules better. I will say though later on I did see more staff presence eagle-eying the areas. Wonder if someone brought it up to them or what. In any event, just a lot of brats and parents who probably could care less not following the rules. For example, in the warrior course area.. kids were entering from the exits, cutting in line, and their parents just chuckling like it's just swell.

We had our first visit this weekend, and our daughter enjoyed it very much. We like the fact it…read morewas not overcrowded, very clean, and welcoming. Their prices for admission is comparable to other play gyms for kids, but they do offer packages if you intend to go more than once. The staff were really nice and welcoming as well. They had two separate play areas - one for littles and one for bigger kids - which both included chairs for parents to sit and watch. We like that they had a hand washing station in the play area and promoted cleanliness for all attendees. We would definitely take our daughter back if we are in the area.

We stumbled across this hidden gem just by driving by, and we're so glad we stopped!…read more Admission was $17 per child. They don't offer a military discount or multiple kid discount, but you can often find great deals on Groupon. Everyone is required to wear socks, which they sale for $3.75. Hot food isn't allowed inside, but you can bring in chips and other packaged snacks. The facility was very clean, and the staff was incredibly friendly and welcoming. There were plenty of snacks and drinks available for purchase, lots of seating for parents, and I especially liked the party rooms and arcade area. One thing that really stood out was the toddler section. It had seating for parents and a nearby bathroom, which made it much more convenient for families with little ones. We arrived around 1:00 p.m. and stayed until 3:00 p.m., and the kids were still having a blast when it was time to leave! It's a great place to let kids burn off energy in a safe, clean environment.

The teachers worked hard for kids , but unhappy with the management !…read moreAfter we informed them , more then a month ago that we taking a break by mid of April , they demanded a payment today for the whole month , blaming us that they lost that email ... After we said we can show our emails they refuse to do any adjustments and keep demanding a payment for the whole month . When they said our 2 boys have to leave a class , if we don't make a payment for the whole month , it was not about money anymore its just show you real face and your bad attitude to our kids .

Dropping my rating after attending a 2nd birthday party here (for a kiddo, in case that's not…read moreobvious). Many of the notes in my original review still apply, so check those out for the full details. Again, I do NOT have a kid attending The Palaestra for gymnastics. This is JUST a review based on attending birthday parties here. Since our original visit, the lawyers got a hold of this place. This didn't affect the kids' fun very much, but it did but a little damper on us adults and made the place feel more uptight. Last time we had multiple people in our party hurt themselves, which, hey, was because when adults try to do crazy kid stuff on trampolines... that sort of thing can happen. Nobody sued because our group is cool like that, but it was notably more uptight this time. I can't really blame the place for making this move, but I'm just being honest - last time it was super fun and this time it was... a more typical experience with more rules. So... ya know... Other minus one star: they have recycle bins that are a joke. I'm the guy who snags water bottles sitting neatly on top of the rest of the trash and transfers them to the recycle bin. Here, I found out that their recycle bins are a joke. Literally. They're just more trash cans with labels to make people feel good, thinking they're recycling when they're not. As someone who goes out of their way to not be wasteful, this genuinely pissed me off. Either recycle or don't. Don't lie to me about it. I'm happy to throw plastic bottles in the back of the car to recycle at home. Don't put out "recycle" bins to make me unwittingly trash something that's perfectly recyclable. The kids had a great time, just like the first birthday party I attended here. I think it'd still be a good place to have kids' birthday parties, if you go in knowing there are plenty of rules, etc. But this time I left with a sour taste in my mouth.

My 2.5 year old daughter loves this place. It is clean and functional. This has helped her play…read morewith other kids and in group activities. Highly recommend this place.

My child loves coming here! It's a favorite part of his week. He asks to come here all the time. We…read morehighly recommend!