Great First-Time Donation Experience…read more I had a great experience donating blood here the other day. It was actually my first time ever donating, as my doctor recommended it since I'm on TRT therapy and needed to do a Power Red donation. I was definitely a little intimidated going in since I had never done it before. I had also read a few negative reviews online beforehand, which made me a bit skeptical, but I decided to go anyway. Before my appointment I called ahead with a few questions and spoke with a really helpful staff member who gave me great advice and helped ease some of my anxiety. When I arrived, the front desk team was very friendly and welcoming. They walked me through the process and made everything easy to understand. The nurse who set up my donation was knowledgeable, patient, and very kind throughout the whole experience. Since it was my first Power Red donation, I learned the machine can be a little tricky because it cycles your plasma back into the line, so you have to keep your arm positioned a certain way. The system gave a few warnings during the process, but the head nurse came over and was incredibly friendly and knowledgeable. She stayed close by for much of the time to make sure everything went smoothly and that I was comfortable. The staff also checked on me multiple times and brought me snacks, including chocolate chip cookies, and set me up with my own tray and a bottle of water. It really felt like they cared about making sure donors were comfortable. It also wasn't overly crowded. I showed up around 10 AM and there were probably about ten people donating, but by the time I was halfway through my donation it had quieted down quite a bit and I had plenty of space. The chair itself was very comfortable. After finishing, I was able to relax in the recovery area and help myself to some snacks (the popcorn was great!). As an added bonus, I even received a free ticket to the Renaissance Festival for donating that day. Overall it was a very positive experience and the staff did a wonderful job helping a first-time donor feel comfortable and supported. I would definitely recommend this location to anyone looking to donate blood.

My siblings and I have been donating blood together for years and we started at the Scottsdale…read morelocation but have expanded to this one and Mesa. I've been here a few times now and have had mixed experiences. I wasn't able to donate on two occasions because of a slight fever and low iron, but that's not their fault! I've donated successfully a few times and it's been a smooth process each time. The phlebotomists are professional and friendly and I personally haven't had issues with the needle stick and draw. Lots of snacks and drinks available, nice receptionist at the front, and spacious location. I recommend donating at a Vitalant near you and helping others!

Been donating asma here for over two years. Staff is friendly and professional. I've made a bunch…read moreof $$ doing this. Definitely recommend!

My name is Devon Pina 8/23/2024 12:12PM…read more I was kicked out by the manager, he said staff was complaining. I was uncomfortable around needles and blood extractions. They told me to read a a binder of the consent forms and procedures. in the middle of me reading the manager came to me, and said that I wasn't taking it seriously, and that I needed to leave. Before mentioning the staff complaints about me. I don't blame the manager. He's just making his staff feel safe. But the staff was unsensitive to my situation, and didn't understand me or made the effort to. I realize I'm not normal person I learn differently, I act differently, than normal people. Without my family or friends, I'm a fully functioning member of society. Even with all the setbacks of my personality, I don't drink do drugs or go out. But when I do people just don't like me, so I stay in. I know I could look intimidating being big and dark, but I'm just unsocial. I've been going through this my entire life, so I'm used to this kind of treatment. I'm really not expecting anything to happen. The very least I can do is leave a negative review.

Everything! Tonight was my second visit. I did exactly what was told to me on Saturday and went to…read morecheck in. I waited in line until a computer opened because they only have . I tried twice and twice the computer said I could not donate and had to speak to a staff member. I waited in line. There was only one guy at the desk and he had to call someone else and the parking lot on both sides were full so there were a lot of people there. This was at 5:30 tonight. I had an appointment for 630 and I thought by going early I might be seen earlier. stupid me. So I talked to the staff member and he said that since they did not give blood from me on Saturday, they had to check for a better vein today on the other arm. So we checked my other arm and it had "one small vein". He told me that would do and go back to the computers to sign in so I waited in line again. about 10 minutes later I got to the computer. I finished that and I was told by a staff member to go stand in the line that waits for donating and there was about 15 people in line. So I waited in line again. About 10 minutes later staff member came up and said I was in the wrong line, that I had to go get my blood checked again. I told her I had already done that last week and she said "it gets done every time." so I left that line to go stand in a different line again. Thankfully, that one was short, and I went up to the guy, and although my name is very easy to spell, it took him seven tries with me, spelling it each time. After I told him the frustration I had tonight, he said I'll have to see the nurse again. I told him I already saw the nurse on Saturday. He said "you have to see her again because you got a bruise on your arm." at that point I've had enough of waiting in line, and wrong information and I left. I've been there 40 minutes and was nowhere near getting to my blood donation with my appointment at 6:30.. as I went to leave I talked to the manager who I had talked to earlier about the debacle and he said "right well the nurse had to see you because of the bruise on your arm" and we got me so angry about that is that if he knew that, then why did he tell me to go sign in and stand in the first line??? A business either has good employees or they don't. A business either prospers or folks based on employees. I was given the runaround for stupid reasons. I could've been told right off the bat what I would be looking at tonight instead of being told to go from one line to another, a total of 4, but I guess they're so used to people not really caring how long they're gonna have to stand around that they figure everybody's the same. Well, I'm not I'm a businesswoman and a healthcare professional and I don't have time to just waste. The other thing that's ridiculous there is I would like someone to answer why we make an appointment when you have no intention of meeting it.? I had an appointment on Saturday too, but wasn't seen till almost an hour and a half later. When I make an appointment with people to come into my office at 9 o'clock, they're not expecting to see me at 10:30. This is a terrible place. It has no respect for your schedule, your appointment time, or how to communicate with you anything about the procedure. There are other places I can donate at and I'll try there. Bio life is horrible.. do better! Treat people with dignity.

The care quality is terrible. The staff is dismissive and intentionally will make you wait in one…read moreof the beds until another bed opens up for your correct arm. Not only this but they will stick you wrong and continue to attempt adjusting more than a few times until they need to get someone else. Then they realize the first one completely missed the vein and if you get scared and say you don't want them to attempt the other arm too, they'll give you 200 points and call it a day due to donor error. Even though they said they can feel the vein, they just completely missed it and won't be able to get it or else you'll get a hematoma. Already got that from last time which is why I don't want them to do my other arm and screw it up too.

I have been going here for years, but they just recently got a Yelp page. I have donated platelets,…read moreplasma, whole blood, and regular blood. The staff and volunteers are kind and help the experience be better. They talk you through everything, I know I was scared when I went for my first platelet donation, but they listened to my concerns and talked me through the process.

Nightmare of an experience. Went in to donate blood an left bruised and in pain. Was attended by…read moreTeeba, stuck me only to have the needle removed ten seconds later and told I'm not able to donate. Mind you, I'm constantly told I have "good veins". As she removed the needle she proceeded to spill blood all over the floor as she tried to stop the bleeding from my arm. She couldn't even explain what had happened. Don't recommend coming here, seems like they don't know what they're doing. Only good experience was the volunteer checking people in.

This place is so mismanaged and understaffed. 1 man taking vitals with 25 people waiting in line…read more Ridiculous wait times. The manager never comes out to help her staff. Waiting now for 60 minutes. Going to call corporate.

I'm pretty sure that more than half of the phlebotomists at this location genuinely have…read morelittle-to-no clue what they're doing. You actually have to instruct some of these phlebotomist beforehand to insert the needle Slowly, otherwise they will just stab it into your arm, causing significant pain and bruising. TWO times within a span of just six weeks, I developed a diblitating hematoma as a result of their poor procedures and practices. The first hematoma put my arm out of commission for more than 2 weeks, and I endured chronic pain and several sleepless nights because of it. The 2nd hematoma (which occurred on my last visit) is the reason why I will never return. On both occasions, I witnessed my forearm swell up like a balloon as the blood was being siphoned out of my veins. And when I tried to flag down a phlebotomist to either remove the needle or stop the machine, they took their sweet old time to come to my assistance; no sense of urgency whatsoever. This place is dangerous. About 3-4 weeks ago, there was a donor who had to be carried out of the facility via ambulance, and I honestly wouldn't be surprised if it was due to negligence or malpractice on the part of the phlebotomist. AVOID this location at all costs! The little chicken-change that they throw your way for your valuable plasma is not worth the likelihood of being handicapped for 1-3 weeks (especially if you work a job that requires lifting!). They will reel you in with 'high' new-donor rates, but those rates will drop by more than 50% after the 1st month, just a heads up.

Terrible app; error codes constantly from "invalid password" to "account not found". Too much time…read morewasted trying to get it fixed only to have it happen months later. The traveling Phlebotomist's used to be very caring, friendly and professional. Unfortunately, that has changed dramatically in the past 18 months.

I donate blood every 8 weeks. I drove 45 minutes to this location as it fit my schedule. I've…read moredonated with Vitalant since 2006. I was denied donating today bc of a "heart problem" which was cured with an ablation in 2023. I've donated 12x since then. But the tech input my info that the heart condition was current and until that's over-ridden in their computer I can't donate. I disclose this information EVERY TIME I donate and it's never been a problem. So sloppy input on Vitalant's part. So I'll soley donate to Red Cross from now on. No apology, their loss.

Giving blood & platelets here is an honor! Their nurses are super attentive and accommodating, and…read moretheir professionalism is impeccable. Clinics like this define service to our community!

No issues. Sign ups for a power red were smooth! No issues. Staff was professional and careful…read morethroughout. Building was clean.

I have been going to the Avondale location for a couple of months. The facility is always clean…read more The employees are efficient and personable. Definitely a 5 star review.

Consider this..Takeda Pharmaceutical who is the parent company of BioLife has a $54B market cap…read more However, is paying you peanuts for your plasma. If they don't get your plasma they can't report profits to their shareholders. Based on my weight and hemoglobin, I gave 1050ml for a payment but the person next to me because they were less weight and hemoglobin only gave 450ml yet received the same payment. They were in and out in 30 minutes; I was there almost an hour. Is that fair? In an investigative report, "Donating" plasma is low-paid labor that has become essential to an exploitative global medical industry." The USA is 1 of only 5 countries to legally allow selling of your plasma. Its long term health effects are unknown and short term leads to dehydration. There's also a book written about the industry called "Blood Money", an excerpt - "Prior to the COVID-19 pandemic, roughly one thousand Mexican nationals crossed the US border every week to donate plasma at the fifty or so clinics in the El Paso, Texas, area."

I was told that they need to copy my SS card and need me to fill out a Credit release form. When…read moreasked why, They said, "it's the law so they can track donations" well guess what Not the Law and 3 other donations centers I checked with do not require nor did the know of any law requiring it. Do not open yourself up to Fraud! Don't donate with them!

The technicians here are under trained. Be prepared to have your arm punctured multiple times. The…read morelast time I was there, the staff was very inattentive. When I complained about the blood leaking out of my arm while donating, the technician didn't know what to do and had to call a supervisor/trainer. The trainer that I spoke with then told me I was upsetting the technicians, literally said, "You're upsetting my employees..." and I'm like , dude... my arm is soaked in blood, this is not normal. When I asked to see a manager, she wanted to talk to me privately as opposed to while donating and I'm like, " Stop the bleeding first...??" Later she told me that the technicians are all "in training" and "learning on the job" and can't be "expected to know everything." Amateur hour with needles. Aside from that they frequently have trash cans left about the room as well as medical wrappers and debris on the floor. Due to the trash cans there's not a lot of space for the techs to work around so they bump into donors A LOT. The compensation is HALF what competitors offer. But the good news is the place is never busy. So if you want to put your life in danger in exchange for pennies, go to Grifols.