I just bought a car from West Point Auto and I want to say it was the easiest process I have ever…read moregone through with buying a car. There was no pressure to buy just answers to questions I had. Before I bought the car there were a couple of concerns I had and they were fixed immediately. My husband had had a stroke and was not able to be a part of the process. We had been to several other used car dealerships that tried to take advantage of the fact that it was my first time buying a car on my own but Jason took his time and let me go at my own pace. We love our new car and after checking around we appreciated the very fair price . I would recommend them to everyone looking for a used car!

If I could give a negative rating if I would. West Point Auto Sales. Buyer beware. My son purchased…read morea 2017 Ford Escape for 13000 dollars with a Level 3 warranty that cost an additional 2600 dollars. 8 months later the car had to be towed to the dealership for the entire dashboard being lit up in red telling him to turn the car off immediately. It was a coolant sensor which cost $466.00 to repair with the additional extended warranty, so he paid it. A month later the check engine light came on again so he bought a code scanner and found out it was a misfire in cylinder 1 so he took it back to their service department to be fixed but the service rep listened to the engine running and told him it could be the spark plug and the coil pack. He told him it would cost a lot more for West Point to fix it and it would be cheaper to fix himself. So he did. A month later the check engine light came on again. He finally had to take it in to their service department to look at because the car would not accelerate on the highway. They told us it would be 2 weeks before they could even look at it, so he left it hoping they would look at it sooner if someone cancelled. Surprise. We had to call them after 3 weeks to find out what was wrong with the car. My son was told the head gasket was a bust and it would be too much time to repair and they couldn't get parts for 2 months. The best option was to replace it with a used engine that had 78,000 miles on it for 7100 dollars. They handed me an invoice for 10,644 dollars in order to repair the car, but said that wasn't the cost! We confronted Jason about selling stripped down warranties where important boxes on page 4 were not checked and he said that would have been a surcharge. We never even saw those boxes at the time of sale nor did we have the surcharge option. I asked the service department to produce denial paperwork for the repairs and I asked the warranty company to produce denial paperwork. I still haven't gotten it and that was more than 2 weeks ago. In a nut shell, they sold us a car they knew had these issues because there is literally a class action law suit brought against Ford for this very problem and probably used a sealant like KSeal to hide the problem for a while, sold us a stripped down DOWC (which stands for dealer owned warranty company) and then basically told us there was nothing they could do about it and pretty much they didn't care. In addition their service department guy wanted to assault my fiancé in the parking lot and then called the police on us. The Better Business Bureau has been contacted and a complaint has been filed along with a complaint to the Michigan department of the Attorney General. If you have gotten to this point, you can contact me at kapage1970@yahoo.com and I will be happy to pass along any information in regards to what I have found out about the warranties and their shady business practices.

Bought my Durango from here and they worked like crazy to get me into it. 5 months down the road a…read moredrunk driver side swiped me speeding and pushed me off the road. Totaled my beautiful baby. Came in the other day and looked for a vehicle for my mom and the guy was very nice and my mom told him what she wanted and he looked through everything to find something in her price range. While waiting for the bank to call my mom back... He let me drive my Dream JEEP wrangler!! I was in heaven!!!!!!!! When I can afford it I'm coming to get it!!!! rating on my end!!!!

Very disappointed with warranty I was sold. They knew I lived an hour and half away and warranty…read morewants you to go back to place you bought it for service work. I was told this was not a problem when I bought but they will do whatever they can to turn down warranty repairs. I will rethink where I buy next time.

I bought a Honda Pilot from you guys last summer and its running like a champ. Ive had no problems…read morewith the car and I am very pleased with my purchase. My experience was simple, professional and just the price I wanted. Thank you so much for an exceptional car buying experience. I will definitely buy from you guys again. Five star experience!

Tapper chevy in paw paw sold my wife and I an extended warranty for our 2018 Chevy Travers. The old…read moreextended warranty was set to end at 100,000 miles. We were at 88,808 already and we were going to need a new one. Brent set up the new contract, and my wife and I were both told that the new contract would not start till the old contracted ended. Now we have to get work done on this SUV, and we found out that we lost that left over time from the old warranty which is about 12,000 miles. As far as I can see is that Brent lied to both my wife and I. this is a dishonest person that I will never work with again, and I suggest you stay away from Tapper too.

We had a 1:00 pm appt for new tires…read more 2:30 car was JUST taken in. Why have an appt???? Hello??

Unresponsive to repairs as conditional to sales. Refuses to answer emails and phone calls. Once…read morethe sale was made, we were and continue to be ignored.

Got in touch about a vehicle they posted for sale, "oops, that's not the price, but I'll help you…read morefind something " Sleazy way to do business

I needed a cat back exhaust that I already owned put on and most other shops won't install cat…read morebacks unless it is there parts. The quality of the welds isn't great and is splotched in some spots but it gets the job done. My truck was done within 2.5 hours. They charged me $186 for the is service.

I really like Dale. He's always taken care of me and has gone out of his way to get my Jobs done…read moreas quickly as possible. If there has been an issue he's always quick to remedy the problem ( I have an older Volvo - enough said). When other shops are backed up for weeks he always tries to get me in (I use my car for work) which is greatly appreciated. If I want to use my own parts no problem! OK, the shop may not be the cleanest but look what he inherited . Really don't understand the bad reviews here. 4 stars plus!

Have purchased two vehicles here and will most likely will the next one here. Great place for used…read morecars.

Was told my vehicle was looked over thoroughly and there were no big or underlying issues. Then I…read moreended up on the side of the road within 4 months of purchasing with a cracked wheel bearing, Axel, Axel boot, master cylinder, rotted brakes and rotors. $1500 down the hole after. $9,000 purchase.

Service was quick and efficient. We were able to get an oil change, new fair filter and tire…read morerotation in no time and at a fair price. Aaron was great!!

Fast professional service!! These guys were great!! Definitely recommend Tapper Xpress lube!!read more