AMAZING furniture and service. All the staff was super friendly, including the delivery staff…read more They had everything (bedroom set) set up in no time. This furniture is so elegant/classy looking and I'm so happy with it!

Great services. Got a good sectional for my moms place. Also a gift. Recommend this place for real.read more

I bought my sofa from Ashley furniture about five could be six years ago it's holding up great …read more Also I bought my bed from there very comfortable very sturdy . They have sturdy solid furniture there. The staff are very helpful. When they delivered my furniture to me, The hallway to my entrance door was very narrow, but they were able to get my sofa through my door. ( He wrapped it tightly and he actually was able to get my sofa through the door. I know and believe not anyone else could my sofa through Nero hallway / door no harm to my sofa at all. He's a real big guy he was a tall and sturdy. I can't recall his name, but I'm sure you do My sofa is in great condition. I also bought a mattress and it is in good condition. Very comfortable. I recommend ASHLEY FURNITURE 100% I want to THANK the worker that got my sofa through the my apartment door, which was impossibility, but he did it THANK YOU

Javon manager helped me find the "Midnight Madness" sofa sectional shown online on the Ashley…read moreHomestore.com website he was very pleasant young manbut unfortunately th promituon ended o. Callum Mullen

Ahmed was awesome. In stock, willing to wiggle on price and was great with my wife and myself. I'll…read morego back. Even the delivery and assembly 3 hours after we bought. That's awesome. Good crew all around. Delivery guy Andrew and the other man were cool and nothing was awkward. Cool dudes. Highly recommend. Many financial options and financing if many forms. Our table set is good quality too.

Haven't purchased from here yet but I will in the near future, the prices and furniture look great…read more Will be back

This pick up location is miss managed!! Change the manager there. They don't have fixed lunch hrs…read moreand people waiting their hours. Plus Horrible customer service at pick up warehouse front desk. !! The only good thing there was the young hard working guy in warehouse when it comes to receiving the furniture. He should get a bonus. I was 2nd in the line. After waiting 1 hrs for our furniture, they told me I have to wait 1and half hour more, because they are on lunch. I ask what's their lunch hrs and I have been told they do lunch wherever they want. I ask for name of the person behind the counter or manager and the girl refuse to tell me her or manager name. Horrible!! I don't think I will ever buy here again.

I would never recommend this store location. We purchased a defective mattress purchased from your…read morestore, which has caused my daughter significant back pain. Despite my previous attempts to open a service claim, the customer support team has been "unable to locate the ticket", and I have yet to receive any meaningful assistance although I have the receipt. I have made multiple attempts to resolve this amicably, including calling the location directly. However, I am concerned by the lack of accountability, including "Cesar" (who claimed to be the general manager) refusal to provide a last name and the continual redirection to customer service without resolution. As a retailer, Ashley Furniture has a legal and ethical obligation to address product defects--especially those that impact a customer's health. Failing to take reasonable action to process a return or refund for a clearly defective item constitutes a breach of warranty or consumer protection laws under both state and federal statutes. We want a refund for the defective mattress they sold and for corporate to address and give "Cesar" proper customer service training.

I have been a Room and Board customer for over 25 years. The upholstered furniture, custom…read moreslipcovers, and other furniture have held up beautifully, and are still in use. High quality, well made furniture, all made in the USA. Plus, check out the outlet (Oak Brook) for some good deals.

We love Room & Board furniture. Every room on our house has pieces from this or the SF store. We…read moredon't get tired of it, the design and quality are great. Service is unparalleled. I am not affiliated, I just like good, solid design furniture that lasts.

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.

I love this store! He has such diverse pieces. I can always find simething that i want. This…read moreweekend I wanted a buffet for my dining room and of course i found it here. The store has antiqued pieces, strange and unusual asian type pieces, grandfather clocks, chairs, benches, equisite desks, wall decor plus loads of other things. Stop in and browse, the owner is wonderful!

I had been through this store before but just to look to see all the beautiful items they carry!…read more Nothing is "junk" - everything is on the upscale side. Yesterday (3/10/21) my hubby and I stopped to see if he had a dining table & chairs available - although we didn't see what we were looking for I did find a beautiful Bombay side table - perfect condition! My hubby and I love the table and it fits in well in our home. I highly recommend you stop by every couple of weeks - I'm sure you'll find something you just can't live without!

We purchased an adjustable Aireloom mattress that cost $6,000. The delivery people put the bed…read moretogether, took our old one, and left. Fine, but they didn't consult with us on the height, and adjusted the bed too high for my wife to comfortably handle. I called the store and they said they would not come out to re-adjust the bed. 'It's not our policy.' What? We're elderly, we paid 6K for a mattress, and it's 'not your policy' to ensure a customer's satisfaction? I would have 2nd thoughts about buying anything, especially an expensive adjustable mattress, at Steinhafels.

If I could give ZERO stars I would!!…read more DONT EVER BUY FURNITURE FROM HERE!! The customer service is horrible!! We purchased a recliner sectional about a year ago and need parts replaced. The Velcro on the back of the sofa meant for hiding the wire connections and keeping them protected is defective and doesn't stay intact. This led to electrical components no longer working and making the couch completely useless. Now we cannot recline any of the pieces. We purchased the "VIP protection plan" when we bought the couch. We were told by our sales person, Fikrat, that if anything is defective or breaks they will replace it with a new piece. We were also told that it will cover any type of defects or pet damage. Well that was a lie!! We filed a back at the beginning of September and it was immediately denied!! After fighting back and forth with customer service and servepro (the insurance company) we got them to agree and send one of their "certified technicians" out so they could evaluate. We were then ignored for awhile, no communication whatsoever about parts having to be ordered. When we called to follow up, we were told the parts had been ordered and they would let us know the ETA. Well they never did and we had to reach out again multiple times. I was told multiple times though multiple phone calls that they would get back in contact with me to update me and never once did they. We just kept being told, "the parts were ordered. We will call you back in a day or so to let you know the ETA" and then we would never receive a call back. Turns out the parts were never ordered until 10/31 (almost 2 months after the claim was filed) due to "confusion as to which parts needed to be ordered." However, was assured it was a "certified technician" that evaluated the couch so why such the confusion on what was needed to be ordered?! Their "VIP warranty experience is trash" now I'm being told that the parts to repair the sofa will not arrive to me until March of 2026!! Then I have to schedule an appointment for them to send someone out to repair it. So we're going to be going on probably 7+ months without having a working couch!! I've called servepro and Steinhafels customer service multiple times. The girl I spoke with yesterday was extremely rude and refused to let me speak with a manager!! The sales guy, Fikrat, completely ignores our attempts to reach out for assistance (he has read notifications on his texts and they are read and blatantly ignored). Do yourself a favor and save yourself from the headache, hassle and regret and go somewhere else. We paid over $6,000 for this sofa that was defective basically to begin with because of the Velcro issue!!

Was looking all over for furniture, walked in and knew this was the place. I also had help and…read moreideas! And I had a great experience with Bob's in Aurora ! Karen was super helpful, and made sure I got the exact bedroom set I wanted and nothing I did not want. Even helped add an extra item to the order after we ordered it for delivery with no problems and made sure everything got delivered together. This store has really quality furniture for great affordable prices. The pricing here is great. We compared Ashley, Carson's, Van (something something). Totally comparable stock and cheaper. It's really convenient, one stop shop.

Cheap furniture at high price. Return policy terrible. If you use credit card you only get store…read morecredit if you have to return within time frame.

The furniture selection and prices are good. The sales service was excellent. However, I paid for…read moremy furniture in full and scheduled a delivery date and time (first delivery of the day). I've waited all day and the furniture wasn't delivered. I called the store mid-afternoon and was told it would still be delivered today but there was a mix up in the times. It's now almost 8pm and I doubt it's going to be delivered tonight. According to the website, the store is still open. I tried calling the store and even going there and the store is closed. I also tried sending an email through the website and the email function isn't working. I'm frustrated that I paid for merchandise I don't have and I have no way of contacting anyone to find out what is going on.

John and his staff are amazing. The furniture prices are very reasonable, as well as the delivery…read morecost. This business takes pride in customer satisfactory, so I will continue to be a loyal customer.