The BEST urgent care. They answer the phones in person. They call you back. They care about your…read morewell-being. They follow up until the problem has been diagnosed. Really can't say enough about the superlative medical team and front office staff. Elyse L.

The afd says they charge $90.00 for the consultation, but when you get there its $ 195.00…read moreTurns out that they could not treat me there , I needed a specialist, i waited like 30min or so, My $195.00 went down the drain. I was recommended to another facility with a prescription of Tylenol , wow, incredible Im giving it 2 stars because the attention was good (receptionist)

Best experience I've ever had from any urgent care before. They are quick, proactive, and circle…read moreback with you with results and updated medication as needed. Outstanding! Demi was very helpful and resourceful. She took her time with me and made sure all my questions were answered. HIGHLY RECOMMEND this urgent care.

Sent me a giant bill because they didn't send it to my insurance. Try calling their billing…read moredepartment, straight to voicemail all day everyday. Did not call back within the promised 24 to 72 hours. Also got first appt of the day, still had to wait 45 mins to be seen. Had appointment with all information inputted ahead of time. Person behind counter still had to enter tons of things into the computer. Not sure why.

The front office staff are kind and helpful, very professional. My first day was Saturday when I…read morecame in, I was in pain from a severe inner ear infection and lung. The PA took excellent care and ordered all necessary treatment and medication, she suggested that I come back The next day for another antibiotic injection. by the time I got home my ear ache had become bearable. On meds now and I was told if I still don't feel good to come back again. I highly recommend this location. The office manager is very sweet and kind, when you're as sick as I am you want caring staff from being greeted to care.

Went in for a pre employment drug screening. (Around 6pm)…read more Viv was so amazing. I was nervous at first but she made me feel so safe and seen. She has an amazing heart and passion in what she does. Lin in the front desk was also very kind and patient. She has such good customer service and witnessed her deal with impatience people with such class, kindness and patience heart. You guys definitely have the most incredible people. They definitely take care of you. I absolutely recommend coming.

Love the you can do all your test in the same place and it's fast and the Drs are politeread more

The type of care is amazing they genuinely care about all of their patients and are very…read moreexperienced the office experience is also good I highly recommend this clinic I had to go for a vaccine and they got it done nice and quick and all the staff were welcoming

I brought my one-year-old daughter here on Friday and had a very disappointing experience. I was…read morefirst in line, but we still waited about 20 minutes because the provider had not arrived yet. During the visit, the nurse and NP were in and out for about 45 minutes running tests. My daughter got restless, so I walked her once around the hall. I didn't pass any other patients, only the front desk, yet they stopped me and told me I couldn't walk around "because of other patients." Later I saw about 20 people crowded in the waiting room, which made the whole thing feel inconsistent and unnecessary. The bigger issue happened afterward. My daughter was prescribed Tamiflu for the flu, but I accidentally spilled part of the bottle. I called the urgent care Sunday morning and was told to have CVS request a refill. CVS sent the request immediately. As of Monday night - more than 35 hours later - Providence still has not responded. My daughter needs the full dose, and I even spent 50 minutes on hold trying to reach someone with no answer. Between the delays, the lack of support, and no response to an urgent medication request for a sick toddler, this was extremely disappointing. I would caution other parents about using this location.

Excellent facility. Large waiting areas so you're not on top of each other and nicely decorated…read moreexam rooms. Was in & out in 30 min on a Sunday morning. Very pleased the quality & care provided. Glad I found this center. I'd definitely recommend this urgent care center.

The one thing you need when you arrive to an Urgent Care is humanity and common sense, they pay…read moreattention to your situation and treat you great. Marilyn took care of us at the front desk with the right questions and helped the checking in faster. Big thanks, love and respect for; Dr Verma, Dr Danishwar and Dr. Sanchez. We need more people like you!

Just an update. I had over a two inch gash stitched up. I can barely see the scar now. Not only…read morewas I treated with the utmost of kindness, I received wonderful care and expertise stitching up my arm.

The good: both NP's were very good. Friendly and knowledgeable. The first appt was not pleasant…read moreand really didn't clear the ear which is what I went in for. Had a concert less than a week from the appt and I couldn't hear. Second appt NP confirmed the ear was clear but inflamed perhaps from the earlier procedure.", prescribed an antibiotic, week or so later hearing restored. The bad: appts we're in June, yesterday I received a bill for services saying declined by insurance. I call and just as I suspected despite the fact I 100% provided all insurance (I have a primary and secondary insurance) Minute clinic had erroneously submitted the claim to my secondary insurance. Now I wait and it's nearly 6 months later so I'm angry this hasn't been resolved and I just heard about it yesterday.

Scheduled an appointment to come in on a Saturday morning 10:10 am. We showed up checked in, said…read moreher first name initial and first 3 letters of her last name on the screen for appointments. Then another lady arrives, an elderly Caucasian woman, and after she checks in she is on the screen as "on the waitlist" the staff member comes out and tells the woman it may be a long wait as people Ont he waitlist are awaiting appointments to be cancelled. They argued for what seemed to be a very long time and then it seems as if the staff member (a real nurse Jackie lookalike) takes her in the room. Then, I noticed our name was no longer on the appointment list. That our name had been moved to the waitlist. The staff member comes out and starts trying to give us her explanation and we show her our confirmation email but just replies that the system sometimes bumps people. Then she tells my wife to go to a "Mexican part of town" for an urgent care if she is in such pain as she claims. Honestly I didn't want treatment from this lady clearly on some sort of strong medication herself. Probably not legal medication either. But the audacity and nerve of this employee to treat us this way was sickening. We didn't come with the intention of worse health, but we left this place feeling even more sick than when we came. Waste of time, do yourself a favor and go somewhere else for treatment. Unless you fit the mold of the master race.

Dr. Aranez is extremely rude and unprofessional at times. He makes inappropriate jokes or asks you…read morerepeatedly where you are from like what country. He kept asking me if I was Italian since my last name sounds Italian after my c section. Like who cares where I am from just provide me care. He doesn't spend more than five minutes with you and rushes you. I had to go straight to this hospital to get my labor induced with pitocin after Dr. Aranez inserted a foley ballon inside me and broke my water. He was so aggressive and rough when inserting the ballon that it caused me pain. My labor was painful due to maybe my water breaking or getting induced with pitocin so I was yelling when the contractions hit. Dr. Aranez came in and reprimanded me telling me to stop yelling because I was scaring the other patients. He called my yelling crazy and me crazy for yelling. He even laughed at me because I was yelling and said he had many women in labor there that day, none of which were yelling. It's never ok to compare, we are all different. So insensitive, rude, unprofessional and wrong. The registered nurse also was horrible. She agreed with him and was mean as well as dismissive towards me. She would roll her eyes at me when I asked her to lower the strength of the pitocin they were administering to me or to check how dilated I was. She was annoyed by me and offered me no help whatsoever. I would call for her to come to my room and she would tell me she was with another patient and would get to me soon. Minutes would pass and she wouldn't come to my room so I would call again. Sometimes she wouldn't answer my call. When she did talk to me and explained things, she'd speak down to me like in a condescending way implying I am stupid or incapable of understanding. Then I demanded she shut the pitocin off and she became really angry. She told me that Dr. Aranez was going to be really upset with me and I would need to talk to him over the phone. Both Dr. Aranez and this registered nurse were inconsiderate, tired, stressed, angry, frustrated, uncaring, upset and rushed our encounters. Due to Dr. Aranez's and this registered nurse's terrible care or lack there of, I decided to just have a c section because I wanted the nightmare of having to deal with them to be over, that and I was having trouble dilating. I don't recommend him nor do I recommend Providence St. Joseph Medical Center in Burbank. I had a horrendous experience and it has led to me having trauma, depression, anxiety, shame, anger, sadness, worry, regret, feelings of loss associated with my decision to have a c section. I wouldn't wish how I am feeling on my worst enemy. Do yourself a favor and look elsewhere, don't see Dr. Aranez or go to awful hospital. You will regret it I promise you.

Thank you for saving my spouse's life! From the bottom of my heart I will be forever grateful!read more

Wanted to be a patient at this location for a little bit before deciding on leaving a review and…read moreunfortunately the lower ones are the ones you should be listening to... Parking is very tiny with some street parking offered and the location is on the smaller side. Front desk is sweet but don't expect anyone to be in proper communication with Dr. Desai. The amount of times I have called to go in, have the front desk tell me it's easier to get a telehealth call and then be ghosted is sadly a few. No one seems to know what is going on in this office and at one point I had to call the office for them to remind Dr. Desai that he had a telahealth call at all. Don't bother with the virtual patient portal either, they have you create one and never check it. If you want a doctor who doesn't fully see or hear you as a person this location is for you. You should never have to dread going in because you don't feel listened to especially when healthcare is horrific in this current climate. This office will truly make you fight for yourself; if multiple phone calls to make sure they are communicating with each other and your primary doesn't fight to see if a medication you need can be covered with insurance (which he doesn't, he claimed he would try and months later I never heard a peep) then this is right up your alley. So sad. Don't recommend at all. Just changed my primary.

Came in to get a 2nd opinion on some health questions and the Filipina lady in the front informed…read moreme that she'd have to see if my insurance will cover the visit and that they don't take any walk ins so she'll call me closer to end of day around 4:00pm to see if I can come in tomorrow because that's their soonest available time. Received no call, or even to follow up if I still have an appt for the next day. Thank you but no thanks.

Excellent care excellent doctors Providence is fantastic. The nurses are wonderful Dr. Gillespie…read morefantastic highly recommend 100% for support. Incredible Dr.

My review is specifically for the ER department…read more I truly try to be understanding because I know hospitals are understaffed, overwhelmed, and the staff deals with difficult situations every day. I've always remained polite and patient during my visits. But after multiple experiences here, I honestly feel like something needs to be said. Every single time I've come to this ER, the wait has been excessive -- usually 7+ hours just to be seen or placed in a room, followed by several more hours waiting for updates or care once inside. I understand emergencies happen and patients are prioritized by severity, but the overall experience feels extremely disorganized and lacking compassion. The waiting room is consistently dirty and overcrowded, with visibly sick people sitting for hours without updates. What bothered me most, though, was the attitude from some of the staff at the front desk. Patients and family members asking simple questions are often spoken to like they're inconveniencing the staff just for needing help or clarification. During my most recent visit, I spent nearly 10 hours there before eventually deciding to decline admission and go home. I was placed in a room without a pillow or blanket and asked three separate times for a blanket, but was ignored each time. No one expects perfection, especially in a busy ER. But basic compassion, communication, and respect should still exist. People come to the emergency room scared, sick, in pain, and vulnerable. The way patients are treated matters just as much as the medical care itself. I genuinely hope this department improves, because no patient should leave feeling dismissed, ignored, or like they were a burden for simply needing medical help.