The store is massive with a ton of great items for year round. Not sure why we would want to buy an…read moreoutdoor table or chairs in the winter but they have the space so why not. The prices did surprise me as they are a bit high. Definitely a place to go on a rainy day and walk each aisle. The two times I have done the employees were the most pleasant with the cashier being a little offensive with his comments.

I really appreciate the set up of this store and the was in fining the item you may be looking for…read morebased on the category or theme it may be grouped in. The store is always neat and tidy, bathrooms are clean, the staff is courteous and friendly and they even told me about their loyalty program which can yield coupons. I do find their value to be reasons for most of their products, others not so much. You cannot beat their selection of products and the way you can really get creative with their many options. I see they offer sales so the value will depend on the product and if it's something on sale. The store being neat and organized is a big deal so they get 4/5.

For a time we went to Platypus when it was closed and my girlfriend would always say I know there…read moreis something in there we want! That something is Stephanie! Once we made it to Platypus when it was open the best thing we found was Stephanie and she knew exactly what we needed from our description and inspiration pics and we got the perfect table and SPECIAL benches! Thank you Stephanie!

I love this store and enjoy their posts on Instagram. We recently purchased framed art for our…read morehome. Since we live more than an hour away, I appreciated that we could try out the pieces before we purchased the prints. Some reviews mentioned that they are pricey but compared to other stores I found them to be fair and reasonable. The quality of their furniture is by far the best.

Bad and worst experience Experience doing business with you especially worth mentioning the…read moreperson's name "Mike". he is the just worst to work with I would say. Made the purchase for Sofa and Loveseat and later added Bunk bed along on 08/26/2020 and I was told that the delivery will be done at the end of Sep together as Sofa and Loveseat will arrive by then. got a call from Mike on the 1st week of October that there were some manufacturing issues and the delivery could be delayed and moreover they have the item back ordered and asked if they can deliver a different sofa and love seat with less options than what we ordered. I said ok as it was happening to everyone because of COVID19. after that I have got multiple updates but nothing been delivered, I said I've had enough and sent out an email and they responded back with below options, #1 Is take the original order ( fusion from newclassic ) without power as we have 1 in stock as of this email . picture attached below marked #1 . #2 is wait for the power set to come in ( approx. 7-14 days ) pIctured in below #2 #3 get a refund for the Sofa love and have the bunk bed delivered . If you choose this option my best advice will be to locate a new set first and then cancel because we have a waiting list 43 customers deep and if you come off the line it will not be avail. in 7-14 days . the above what exactly written to me. they have delivered the Bunk bed but not Sofa and Loveseat and there is no update. I called them to cancel the order and return the money. now comes the true color of these people: $499.99 bunkbed $100 protection plan (which we chose for Sofa and loveseat) $150 del and set up ( as per receipt its completely free and setup wasn't done) $51.49 tax $801 total as per the receipt bunkbed price: $379. Please don't buy from these people who wants to utilize and cash these pandemic situations to their advantage. Purchased at Furniture Town Woodbridge, NJ: sales people Mike and Pablo.

Warning!!!! Don't waste you money!! Although the sales lady…read moreJuanita was amazing!!! Shipping was a nightmare! Customer service on the back end of this store was horrible!!! Took a day off of work to get my bedroom set delivered!!! They were a no-show!!! When I called the owner basically called me a liar!! Whatever happened to I'm sorry I apologize the customer is always right!!! Please save your time and money don't shop at this furniture store!!!

We experienced professional and courteous service. Showroom had an excellent selection of leather…read moresectionals.

Great collection of modern furniture , great location and great people . highly recommend redbank…read morelocation .

WOW! This place is still around. I still have an 1848 German pine sleigh bed that I bought from…read morethese folks more than 30 years ago. The owner is a real Englishman -- and he is very talented and knowledgeable. I wish them many more years in business.

You won't be disappointed with your British Cottage furniture! I've loved everything from my…read morecoffee table, to chairs, to bedside cupboard. Everything has been through numerous moves and looks great no matter what the setting. The whole process could not be simpler, including the free local delivery!

WOW! Over the years I have gotten several pieces of furniture for THE STORE and they have a very…read morenice selection. The major downside to The Store is some of the staff are not very nice and the owner is disagreeable. Some of the staff is great just to be fair. They made a minor mistake on a delivery, which was no big deal...BUT when i stopped by to get the problem rectified the owner gave me every excuse why the mistake happened as apposed to just saying, "Sorry for the inconvenience". All the random BS she gave me was so irrelevant and just made the situation worse. The conversation snowballed into her getting defensive and following me out of the store and into the parking lot. I'm NOT kidding!!! She preceded to bring another couple (that was getting into their car after shopping at The Store) into situation. The couple and I shook our heads and got into our cars and drove off. I'm sorry that I will not purchase furniture form them again...I just moved and have a lot to buy. Nice stuff, just weigh the risks.

Apparently if you ask too many questions of this store, they write you off as a difficult…read moredissatisfied client and inform you that they no longer wish to proceed with your purchase. After weeks of working with one of their sales people, I dared to ask for a sketch of what my $3,000 drapes would look like after realizing I was under a misconception. I also got stuck paying separately for the measure and learned the same would hold true for the installation. Information NOT told to me! So $3,000 does not include the measurements to properly create the drapes nor install. Lastly, I expressed the desire to move forward ASAP in the hopes the drapes could be hung before Christmas. Truly outrageous of me. Apparently. I now have measurements that are useless to me because why would anyone in their right mind rely on someone else's information other than their own to create these drapes! I requested a refund since THEY have decided not to move forward and I received my $75 measurements instead. Let me say that I am not a difficult person and as I worked through numerous fabric choices I kept thanking the woman for her patience and this is what I got in return. I would never recommend this store to anyone. Stay away.

You never know what you'll find! A lovely coral necklace, an original watercolor, sometimes…read morenothing, but I love the hunt and the staff is nice.

simply can't find better prices. great selection for so cheap. been reorganized so it's easy to…read morenavigate!

Worst company ever. DO NOT BUY. They delivered a $1000 rug to the wrong address and then would not…read morecancel or refund my order. They also have no delivered a new rug and got the run around from customer service. DO NOT BUY EVER.

I never gave West Elm a second thought - until I started seriously shopping for furniture and…read morediscovered a sea of sectional couch sameness regardless of price point. At the very least, West Elm appears to take their niche in modern and mid-century design very seriously. I don't know if I'd do my entire house in canary yellow kitsch but it's nice to see some accent pieces that break through the cobwebs of Ethan Allen's sleepy time miasma. Throughout the store prices seem reasonable and I suspect there's always some sort of "sale" going on. It's the rare retailer who'll give you 30% off in honor of Herbert Hoover's birthday. West Elm is a welcome departure from the ordinary. Five easy stars.