There is a reason I go out of my way NOT to shop at this Target. Aside from the lack of inventory the customer service is more than lacking and not just from seasonal employees, which I tend to overlook but, the sub par customer service starts from the top with management. My trips and I say trips, plural, this week to Target landed me to my least favorite Target off Alicia, on two occasions this week both Tuesday evening and Wednesday morning, totaling almost $200.00. I normally shop at the Target off Jeronimo even though it is out of my way for many reasons, the larger inventory, groceries, and the great customer service. The cashier always seem knowledgeable, friendly, fast and courteous.
My shopping trip on Tuesday evening was uneventful, however my shopping trip on Wednesday could have been much more pleasant. On my way to Target I had spoken to a friend who was also on her way to Target however she was on her way to the RSM Target and I had mentioned that I received a email from Target and I would forward it to her regarding spending $50.00 and receiving a $10.00 gift card. Since we both knew we would spend at least that we would see if that would apply to our shopping trip.
After purchasing a stroller, booster car seat and other knick knacks I went in line and asked the cashier if your printers still allowed target coupon printing, since at one time some targets allowed that. She had no idea what I was talking about and said a coupon would automatically print when I purchased $50.00 for my $10.00 gift card. Since I realized she had no idea what I was talking about I headed to guest services, however on my way there the manger was having a "team meeting" right in the middle of the front of the store, which I found a bit odd, loud and inappropriate which lead me to write this review since she loudly mentioned she reads 'yelp' reviews. When I headed to guest services she was so preoccupied with the meeting it took her a bit to notice me but when she did, she too had no idea what I meant and when I asked her about digital coupons, she again wasn't sure.
So, I headed to a register and the cashier, bless her heart was the first helpful and pleasant employee I came across, called the manager who was no help. My son who at the time decided to have a melt down (mind you is under two and is now irritated because we have scoured the store asking questions), she has no idea about the coupon, can't help me unless I have a bar code, and wants my kid to stop pulling at her machine.
Meanwhile at the RSM Target...my friend has received FABULOUS customer service...if they are unable to help her with keying in some code she is able to come back with the coupon and her receipt and they will be happy to help her, is what I hear her tell me on the phone when I hear her check out...
Needless to say I wont be heading back to that Target. I will definitely drive out of my way and make sure my friends, MOPS group and Moms Group of MV drive out of their ways. Moms with kiddos deserve extra great and helpful customer service, our days aren't always easy when our kids are having a melt down.
The only smile and have a great day I received from that Target was from the solicitor outside the Target! Ain't that a shame? read more