Highly disappointed with the poor customer service. I just brought a house in the area. Looking to…read morefurnish my entire home with cash. I circled this store 6 times and not one employee greeted me or spoke to me. As I was walking out, a white American was walking in and I heard someone say "welcome, can I help you find anything today". Very laughable considering I did not receive the same treatment and I was payment ready. Heading to another store!!! DO NOT SHOP HERE, GO SOMEWHERE ELSE!!

Do not buy anything from this company the worst furniture! They say their price are the cheapest…read moreit is and the quality is horrible! I purchased 3 rooms of furniture, after 2 years the living room set started to peel dinning room chair became wobbly and DONT PURCHASE THAT GOOF PROOF PROTECTION PLAN! ITS A RIP OFF!

Couldn't be happier with the personalized service that I recieved from Kelt at Sofas Etc. From my…read morefirst phone call to the store with an initial inquiry, Kelt was very engaging and truly interested in helping me with a sofa that would meet the specific needs and limitations of my room size and configuration. His experience, product and service knowledge , and customer service are unsurpassed in today's retail world where it is almost nonexsistent. I have already referred one friend to the store (who is very happy with her sofa!) and also another friend and prospective customer. Thank you so much for such unmatched service and attention!

Went to them in late November 2025 as my current sofa came here as well and was happy with that…read morepurchase. Met with Karen who assisted me in my selections exactly for a sofa to my specs. Was given a contract, gave a deposit and said that it would be ready for delivery the second week in February. After two days into that week, I emailed her expecting her to call me to touch base about the order and learned that the sofa had not been done as the fabric I chose was not available. I expected a sales rep to have their management skills to be ahead of any potential problem as my contract is with Sofas Etc. and not Sherrill Furniture who is their agent making the furniture. After some back and forth, I was told that if I came in the store, I could pick out another fabric and was told that they would be "moving me to the head of the line above everyone else to get my softa within the next 6 weeks." While at the store, Karen called and spoke to the agent at Sherrill and learned that they just got the fabric in again and I could get the fabric of my choice. I said to Karen that I felt a little mismanaged in that there was no way I was receiving communication from anyone about the fabric. It was really Sofas Etc. that I had the contract with and obviously, no one was caring to communicate after I left the deposit. The Owner offered placating remarks and with my health compromised, I just wanted to go home and not deal with this kind of treatment. I left the store thinking that it was really coming and would be done in the beginning of April. I emailed Karen right after the beginning of April: "Another deadline missed?" in the subject line of my email and she then emailed me back saying they would look into it. The Owner emailed me exclaiming that they were having problems not getting communications with them. That Karen received messages that the fabric was there and also that it wasn't. I just felt abused and neither Karen nor the owners were taking any responsibility for the process at all. I didn't bother coming back to the store and told them to credit my deposit in full immediately. After all that, the Owner still insisted that perhaps he could offer a heavily discounted price if I would just let them try to get it done again. I just wanted the abuse of the whole process to be done and credit my account immediately. I have to put the onus onto Sofas Etc. as they had the contract with me and they should have been guiding and managing the process including all communications instead of operating from a "reactionary" process.

DO NOT BUY!! On August 1st 2025 I bought a couch for $2,091.75. The only caveat was the "end" of…read morethe couch was on back order, but it should arrive by October. I said I can live without an armrest for two months, that's fine. At no point in time did the sales person or person scheduling a delivery correct me to let me know by "end" they meant an entire 1/3 of the couch that I was paying in full now. October comes and goes, but by November I have a delivery date for the final 1/3 of my couch I, again, paid for in August. I was getting text messages up to every two hours to confirm my delivery time and even a phone call two days before the Saturday it was to be delivered. On November 21st they called once again to tell me the couch was not there and I would need to get a refund for the whole thing. I called a second man the following Monday who said they would pick it up, refund the delivery charges and that would be that. Today I call to inquire about the refund, but instead am told to call an 877 number. They've filed chapter 11 on November 22, and now I will need to process through an entirely different system to get my money back. At no point in time were they honest in the sale or return of the couch that I no longer have but they certainly still have my money.

Me and my wife was badly humiliated by the sales women with short hair and glass. Please arrange…read moresome communication classes for her, She don't know how to treat customers.From today, I will never buy a single item from value city and also recommend my friends and relatives not to buy anything from that stores.

This store has so much for your home! It's an upscale version of TJ Maxx and Homegoods, with…read moremerchandise organized well, stocked fully, and thoughtfully plannogrammed. The interior is clean and spacious. There's SO much to buy, stuff you've never even thought you'd need, like a Christmas tree shaped beverage dispenser. Their stuff is high quality, long-lasting, and premium. We bought $8 pasta and $10 pasta sauce to splurge and got a free ornament. The customer service is superb! They must treat their employees well, as all the staff seemed excited, happy, engaged, outgoing, and smiley.

This was my first time coming here and OMG why did I wait so long to come here?? It's the perfect…read moreplace with just a little bit of everything. From items that would be great for gifts to unique home items that would give your place a nice pop of color, I loved everything I saw in there. Can't wait to go back and get more items!

We bought a $2500 couch from the store in Bel Air and it was a great experience, but the showroom…read moreis a smaller one so we decided to visit the Rosedale location. We were greeted at the door by Teressa, who asked our names and then couldn't keep straight Eric Tina and the James sofa we bought. She apologized for not shaking my hand because she was sick. Then she proceeded to follow us like a puppy, talking to us and breathing on us and "that's a comfy chair right?" before I could even find the buttons. I felt like I was being nagged by my mom. This is not a conducive environment to make a happy shopper. You give people a chance to look around and maybe find something they like. You don't corner them the first time their ass hits a chair. La-z boy sells itself. I didn't need the hard sell Teressa. We walked out angry. Sadly that store is the largest area showroom. Now we're going to drive around to the other stores because that is preferable to intrusive sales tactics. Wish I could give you less than one star, and I hope you work on commissions

Had the pleasure to shop here for a new couch and recliner. Caroline was very knowledgeable and…read morehelpful. There is lots of super comfortable furniture in this store, so it was hard to pick. I ended up making my purchase here after taking advantage of their price matching policy and saving over $500. They match other retailers (online included) on the same piece of furniture. I am very happy and would return.

This is my local IKEA, and it is definitely a good location. I think they've done some renovation…read morerecently, and of course IKEA is always coming up with new things for us to enjoy. If you're me, you always plan a trip to IKEA that includes going to the restaurant. For many years I just stuck to the meatballs, getting French fries instead of mashed potatoes with gravy on top, but their Stockholm salad and their cooked fish dishes are fantastic as well, and I've been selecting those lately.

The service from IKEA staff was very helpful and very friendly. The selection of products was…read moretremendous; and as we were walking through the store, we picked up what we were looking for, but at the same time we saw a bunch of items that we weren't looking for that we decided to get as well. We saw the items either on display and decided that we would like to get them or we saw them on the shelf at the value that we could afford so we decided to pick them up as well. We only had one issue with the store; its layout. We had a hard time locating items when the screen said to go to certain aisles and locations. We had a hard time finding out where those areas were to find the products. The store didn't exactly have a well written out description of where aisles and locations were at. To find most of the items we were looking for we had to actually ask staff members for almost all of my items. It might be a better idea for future stores to show a better written plan of where the aisles are located at as in if somebody asks for aisle 7, the screen will tell them something like second floor. Just passed the light section and possibly show a floor plan/map to where aisle 7 is, and a spot where you are and possibly a line for a direction of how to get there. It might be the most useful idea because me and my mother looking for specific things even though we had the numbers for the items we wanted couldn't find probably 90% of our products in the store because of it's funky set up. Sorry about me dissing your store set up, but I had no idea where I was or where to go in your store at least half the time I was inside it.

This was an awful experience. After several visits my partner and I decided to go with this red…read morecouch on the sales floor. Guy in the store said it was a best seller and the cushions would stay firm. The first day it arrived, we noticed some unraveling in the stitches along the back cushions but we simply cut those with a scissor. Not even six months later, the bottom cushions are sunken, uncomfortable to lay on, and there are even more unraveling! Total piece of crap and not worth the money. There's really no wonder why they are going out of business.

Love everything about Bountiful Home. The selections are amazing and the entire staff, including…read morethe delivery crew, is knowledgeable, friendly and attentive. I cannot say enough about Sydney and Barbara! Their expertise, guidance and patience in helping me put together an amazing look for my new home will always be cherished.

The staff is friendly and attentive. The treasures inside are worth seeing. I like their collection…read moreof books. This building is the best eye candy on Rt. 50 in Easton. I love the name. I love the blue. What I don't love is the abandoned, dilapidated gas station remnants adjacent to Bountiful. Can we put a boldly beautiful and bountiful garden there? I'll be happy to help make this happen, Mr. Merida.

Waited 30 minutes without being recognized as they loaded boxes into the store and then got told to…read morewait once recognized so that they could finish doing an inventory.. if I didn't have to pick up a pillow that only they had in stock, I wouldn't have came..

Second time in just less than a year that we needed a new mattress, that means just like last time…read morewe headed to Mattress Firm. We didn't even hesitate. Our experience last December w/Kenton was enough to convince us that whenever we need a mattress, this is our store. I am happy to say that today only confirmed that opinion. The store was busy but regardless of the fact that is been nearly a year AND we literally purchased the least expensive twin mattress available last year, Kenton remembered us. Today he and Andrea both worked with us to get us another inexpensive mattress for our rarely used guest room. Quick, easy, no pressure to buy something we didn't want. A perfect transaction. Thanks to you both.

I was seeking some special pieces of furniture…read more I chose to come here to see what they had on Black Friday. I really didnt see much I was interested in. There is Macy's Furniture and Macy's regular store at this mall. Walking in I was never greeted nor spoken to by any associate I walked pass while browsing the furniture selection and their household goods (comforters, bathroom and other decor that is in here). The store seemed organized and clean but the customer service lacked tharlt special smile and greeting.

I get a lot of my gifts for people from Macy's! I absolutely love the Unwritten jewelry line they…read morecarry and the wide variety of great perfumes. The Unwritten line is affordable and meaningful which adds such a personal touch to their jewelry. I was in there yesterday to get some Marc Jacob's perfume for a gift but they unfortunately didn't have the size I was looking for. Melissa and Manoli didn't hesitate to present and help me decide on another option. Macy's is having a friends and family sale that ends tomorrow 6/9 so it made sense to purchase a bigger size for a small price difference with the discount applied. Manoli was wonderful in helping me find a fragrance I was looking for by YSL and put me on to new perfume by Burberry (Her Intense) which smells amazing! What topped it all off is that Melissa also tossed in a free Marc Jacob's bag that was such a nice gesture!