I would like to take a moment to recognize Joe Bang. I truly cannot say enough good things about…read morehim. I was having trouble with my glasses fitting correctly, and Joe took an incredible amount of time to ensure everything was adjusted perfectly. His expertise is beyond anything I have ever experienced. He was exceptionally kind, patient, and professional throughout the entire process, and he made sure I left completely satisfied. You have a truly outstanding employee in Joe, and I hope you realize how fortunate you are to have him on your team. He is a wonderful reflection of your organization. Beth Kiel

I scheduled a road trip from Baltimore to St. Louis in such a way that I could visit this business…read morespecifically, and I was not disappointed! I had ordered three pairs of eyeglasses from the St. Louis store (now closed) over the years and needed this last pair adjusted to fit. The worker who was manning the store was patient and very helpful, giving me tips on care and proper fit of glasses. I hope to be through again soon. Love See glasses!

Drove all the way from Zionsville on Saturday. Sign taped haphazardly on the door stating Saturday…read morewas by appointment only. Would have been great to know. Can someone please update their social media. Also based on the care of the signage, lawn and porch, owner didn't seem to have much pride in his business.

They have Swissflex, need I say more? They are the only ones that carry Swissflex, in all of…read moreIndiana; not just Indianapolis, need I say more?? Heather was super helpful and knowledgeable about processing insurance benefits and getting my glasses ordered. She was also knowledgeable about what I would need to fix a broken pair of frames I was still rocking because I cannot for the life of me find my only other spare pair. In the heart of Broad Ripple they have a parking lot which is a beautiful rarity in Broad Ripple that I appreciate! I cannot wait to get my new glasses in about two weeks hopefully sooner. *fingers crossed*

Had an exam and bought glasses here. EXCELLENT service (and prices) from the entire staff…read more Christina, Alicia, Brandy, Mary, Diana, Nick, Laura, Dr. Godfrey, and Dr. Smith were amazing. Everyone listed here is friendly, helpful, attentive, and fun. I highly recommend this location because of the incredible staff. A++ experience because of all of these lovely people.

I had the best experience here. Everyone I interacted with, from the front desk, to the…read morepre-screener (Noah), to the doctor (Hannah), to the lens associate, they were all SO nice and helpful. of course it is going to be expensive, but the people there made all the difference.

Came here for an eyeglasses event and had such a great experience from start to finish…read more The owners, Jessica and Lyle, were incredibly friendly and welcoming, which immediately made the atmosphere feel comfortable and personal. They had a huge selection of frames to choose from, so there were plenty of styles to browse. Nathaniel was especially amazing throughout the process. He was super friendly, patient, and helped make several modifications so I could find the perfect pair. I never felt rushed, and he really took the time to make sure everything felt right. They also had a bartender serving espresso martinis during the event, which was such a fun touch. I ended up having a chilled white wine and enjoyed it while trying on frames. It wasn't planned as I was just going to browse, but I did end up purchasing glasses, and honestly, I've never spent this much on a pair before or added so many personalizations, but it truly felt worth it. They carefully fit the glasses, made sure the lenses were correct, and sent me home with a cute bag, case, cleaning cloth, and lens spray that can be refilled anytime, which I thought was such a cool perk. Definitely recommend this place if you're looking for quality glasses paired with excellent customer service and a more personalized experience.

My first visit to RA was terrific! My appointment with Dr. Lehman went smoothly and she quickly…read moreaddressed my dry eyes and suggested a daily contact option, rather than monthly. Virtual reality was used and she was very efficient. Jessica styled me and I am thrilled with my new frames from France. The environment is welcoming and beautiful with an intentional focus on superior patient experience. I highly recommend!

I've Been coming to this eyecare practice for years. I literally arrived 60 seconds late past my…read moregrace period and receptionist smugly informed me that I would need to reschedule. OMG!! My appt was at 8:30, grace period 10 minutes... I get there at 8:40, park my car and walk in, it's now 8:41 and she tells me to reschedule!?!?! I was so upset and disappointed in this treatment. She didn't even consider trying to help me or accommodate me in any way. I had to leave quickly because I was offended. However, about 30mins later on my way home, I did receive a phone call from the office manager who apologized for how my situation was handled. She acknowledged me as a long time customer and there should have been an attempt made to accommodate me. This speaks volumes to me because they could've shrugged their shoulders and moved on. So, even though I am still a bit upset at the person who was at the front desk for not trying in the least to accommodate me, I am changing their rating. I left with a two star experience today and that was me being a bit generous. The immediate follow up from management made me feel like a valued customer. That earned Norman and Miller Eyecare a four Star rating.

Came here for an annual eye appointment, they are very friendly and efficient, I appreciated how…read moreflexible and accommodating they are. I was able to have my appointment and order my contacts in under 30 min without feeling rushed, that is a great feeling!,glad I found them and established care!

A few years ago, I tried Warby Parker's home try-on program -- which is awesome! -- but I'm the…read morekind of person that needs to try on like 45 pairs, not just 5. So when Warby Parker announced a retail location in Indy...I was PUMPED. And it did not disappoint! The sales manager, Alex, greeted me and walked me through how the store operates and the glasses are organized. I found it very easy to navigate - eyeglasses on the left, sunglasses on the right, broken down by size/shape. Glasses are gender neutral and not organized by men's/women's. I appreciated that staff was there for questions and suggestions but let me try on and shop at my leisure. When I found the eyeglasses and sunglasses I loved, Alex handled the easy checkout. I had my prescription on hand but they will happily call your eye doctor for you. Eyeglasses are $95 for frames + single vision prescription lenses, and sunglasses are $175 for the same. AND it's free shipping to your house - no in-store pickup necessary (though they can adjust your frames if needed). AND for every pair purchased, they donate a pair to someone in need. AND if you're not satisfied, you can return/exchange within 30 days for a full refund. AND there's a 12 month guarantee on lenses. You scratch them? They replace them. Oh, and they take FSA, HSA and insurance. This place rocks. Great, affordable, stylish frames and fabulous customer service.

Had a brief visit today due to an unfriendly staff member, Jess. She gave my friends and me dirty…read morelooks while we were looking at glasses. When we tried to ask her a question she spoke over us and said we were blocking a mirror for the lady she was helping. (but there were currently 5-6 other open mirrors) She wouldn't help us. Such weird vibes. The other staff members were kind but we were uncomfortable and left after this interaction.

Dr. Tiffany Massela did my eye exam and she was fantastic: friendly, funny, and somehow managed to…read moremake having bright lights shined directly into my eyeballs a genuinely pleasant experience. The whole team was great and helped me pick frames that actually work with my face (which is no small engineering challenge). Special shoutout to Alexander (683162). Alex was an absolute legend! Super helpful, knew exactly what he was doing, and made the whole process smooth and fun. Shannon, please make sure to give this guy a raise. Honestly, the vibe in the store was so good we were all laughing the whole time. I came in for an eye exam and accidentally attended a comedy show. 10/10 experience. Highly recommend. Now I'm just waiting for my new glasses so I can finally see how good they made me look.

I was in town visiting. I came in with my favorite pair of prescription glasses that had been…read moreaccidentally stepped on. Charles welcomed me and he could tell I brought a well loved pair for him to attempt to fit back to my face. He was very happy to help and also give me a heads up that it was possible they could break. I told him to do his best for me because I am visiting from out of town and don't have a spare pair. He assessed them and twisted them to fit balanced on my face. Unfortunately, the back earpiece did crack while he was correcting them for me, but he was so sweet about the whole thing and they are still wearable until I get back to my other pairs. If I lived closer to here, I would definitely come back to work with Charles again.

I visited the Castleton Square location as a first-time patient. Initially, I created an…read moreappointment online for the Lafayette Road location. However, I called in to ask to switch locations as I selected the incorrect one. Luckily, they were able to accommodate a same-day switch with no issues. I arrived 45 minutes early, and to my surprise, they were able to get me started right away. The technician and Dr. Emmons were amazing. Dr. Emmons explained every detail of my appointment and answered all questions. The optical store technicians were great. I am excited to pick up my new glasses and contacts when they arrive.

I accidentally slept on my lenses. I came here and Paige…read morethe assistant manager was very helpful and helped me out fixing them!!! What a great person. Unfortunately I just got a new pair 1 month ago, next time I will come here for my new prescription!

I was extremely satisfied with the level of eye care I received. The physician was very thorough…read moreand answered all of my concerns, I learned so much from her. I am in my seventies and an have worn glasses since 4th grade and gone through numeral eye exams, I must say this time was the best. Although the exams was very good, the service was very poor. When ordering my glasses I was told that I would receive a summary of my exam via email. That never happened. I only received the summary after I contacted my eye care person. It took several days after that for me get my summary. I was told my glasses would be in in 2 weeks, but they were not. After 3 weeks I called inquiring about the glasses. I was put on hold and waited for some time. The person came back to the phone and asked me for some personal information, and I was put on hold again. That person came back and let me know that my glasses were in and told me the they had not been displayed yet. I asked her how long that had been at the shop she implied, for some time. In short I think Progressive's service people need to step up to where their Optometrists are.

I think I finally found my go-to place to see an optometrist and get glasses!…read more It all started with me visiting on a whim when I needed my glasses adjusted. I wasn't even a patient of theirs, and they adjusted my glasses for free (and with a smile). So I told myself that when I needed an eye checkup and to buy some new specs, I'd go here. Cut to months later. I visited to get an annual eye exam and look for glasses. The optometrist I saw, Dr. Fiechter, was SO professional and nice, and took the time to explain the intricacies of my eye health to me -- no eye doctor had ever done that before. She even showed me images of the back of my eye, and explained what we were looking at. She wasn't just going through the motions. I wasn't planning on getting my eyeglasses here, but this place has so many different brands and styles of glasses that I ended up finding the perfect pair here. My glasses were ready a whole week earlier than scheduled, which was just perfect. I can't recommend Progressive Eyecare and Eyewear enough!

Great selection of name brand frames and lots to choose from! Prada, Gucci, Tom fords, etc…read more Staff is always nice and the doctors are knowledgeable and efficient! We live near greenwood but make the drive to the castleton location when we are due for eye exams and/or glasses and it's definitely worth the drive!

It's hard to find Ophthalmologist on south side. They are also pretty booked up. When I got in to…read moresee them, they had good Drs. Ultimately, my second appt was at their Castleton office and I saw Dr. James Wilson. He is fantastic.