They provided exceptional service from the start until the end. Their communication was great…read more Their drivers were polite, and the vehicles were very clean and comfortable. They provided car seats for our young children, and were also flexible when we needed to change our return date and time. I will definitely use them again.

I just wanted to respond to the comments made by the owner Muhammad W. First of all, I do…read moreappreciate his polite response. I just want to make sure that I'm clear about the failed "Lowest Price Guarantee". After making two separate efforts to clarify why Precision's price quote was so high and why the Lowest Price Guarantee wasn't being honored, I went with another company. And, I'm really happy that I did. The company that earned my business, was not only comparable, but, in my opinion even superior. Muhammad's response appears to indicate that the companies that gave me price quotes were somehow inferior. Precision has been in business 18 years, and the company I went with has been in business longer. Precision's price quote was much higher than the competition and was for a Cadillac or Volvo sedan, not the beautiful new black SUV that picked up my girlfriend. Lastly, the professional chauffer that was our driver, was impeccably dressed in a black suit and tie. Our driver had over 30 years experience as a licensed, professional chauffer. This gentleman even showed up 25 minutes early! What an incredible experience! Muhammad, I truly appreciate your response and your generous offer. The purpose of this updated review was to clarify that the company that we went with, was not inferior in any way. For some reason, you referenced Uber or a taxi service in your response. I hired a superior, licensed, insured and incredibly professional competitor. Price was certainly not the only deciding factor. I'm hopeful, that this could be a learning opportunity for you and you organization in regards to your " Lowest Price Guarantee". Thank you again.

our driver was so prompt and courteous, we requested him going forward. all around, a good…read moreexperience.

Perfect, Arrived Ontime also gave prior notification's via text / phone. Overall their willingness…read moreto please was great. Would recommend to all!

I was visiting, and I needed two cars at two different times to get various family members to EWR…read more The driver arrived ten minutes early each time. He knew exactly where he was going. He drove safely and well. Clearly a professional experience. They were also friendly and helpful. A great local service. I highly recommend based upon my experience.

The driver arrived on time, got us to the airport quickly, helped us with our bags, the trip was…read moreperfect

Beatrice is awesome - great driver and conversationalist! I needed to book a car service from NYC…read moreto attend a wedding in CT. She arrived early and had a huge car (too big for me alone but super comfy nonetheless). Now, I usually don't want to talk too much in cars but Beatrice had so many great stories the time really flew by. Also love supporting women owned businesses. tip: email her to book the service, she's usually driving a client!

Beatrice was awesome. Got us out of MetLife after. Huge show and to south Brooklyn in under an…read morehour! Can't ask for more. Price was competitive with the other quotes I received as well.

I tried for days to get a ride to Newark from Cold Spring and got no responses from anyone but…read moreAccess Transportation. Excellent communication, ease of reservations on the app. Our driver was early and an excellent driver. The car was so comfortable! They even supplied complimentary cold bottled water. I would use them again in a heartbeat.

This is my first time using this service and I have to say it's been great so far…read more Early morning airport drop off and pick up on my return. The App works well. Drivers are very friendly, courteous and on time. I definitely recommend. Look forward to future trips. James

As far as shared rides go- Westchester Express is sub-par (and sadly, the only gig in the county)…read more Every time I have ridden with them, they rarely, if ever pick you up on time. And they always drop of LGA passengers before JFK ones, regardless of one's flight time. And forget about going back with them cos you'll be driving around for HOURS and HOURS between JFK and LGA before they *actually* drop you off at your destination. I'd only use them if I have nothing else better to do for the rest of the day, have a sweater to knit or like the scenic drive between airports. However, I find that I'd get home sooner using a shuttle service to GCT, then taking the Metro-North home. If you can spare the $, I suggest using a cab service such as Break to the Border (esp. for your departures). BUT- if you have no choice, then please pay cash. My mom used her credit card with them once and was subsequently overcharged.

If You Want To Miss Your Flight -- And Pay $53 For It -- Book This Company!…read more Westchester Express is a shared airport shuttle service. On July 16, 2012, I called them to book a ride from White Plains to the JFK airport the next day. My flight departed from JFK airport in Brooklyn at 6:50pm the next day (July 17). So the dispatcher asked me to be ready for a pickup at 3:50pm. The next day, July 17, I called at 3:14pm to confirm everything. He told me I wouldn't be picked up until 4:30pm. However, despite the later pickup, he assured me that I'd be the last pickup before the JFK airport. Other passengers sharing the ride would already be in the van. The driver arrived at 4:40pm. Not only was he late. The dispatcher instructed him to pick up yet ANOTHER passenger on the way. That took us on a detour in rush hour traffic. Even worse, this extra passenger had to be dropped off at La Guardia airport, taking us on YET ANOTHER detour. At 5:56pm, I called the dispatcher to tell him we were still in Queens. And my flight was departing in 54 minutes. We didn't arrive at JFK until 5:17pm, which was 33 minutes before the departure time. When the driver unloaded my suitcase, rather than offering to reduce or waive the $53 fee, he demanded full payment. I told him I'd pay him IF I could board the flight. Taking no responsibility for his company's poor planning, he said "You have to pay regardless!" I asked him to come inside and make sure I could board my flight, and then I would pay him. He grabbed the handle of my suitcase and would not let go. After another minute of arguing, he let go and followed me inside. Luckily, the flight was delayed and I was still able to board. But this was a complete fluke! Had the flight departed on time - Virgin's LAST flight of the day - I would've been stranded overnight, and would've had to pay a change fee plus a very unfavorable price to fly the next day. When the driver and I learned I could still board the flight, he demanded full payment. I paid him and decided to seek justice by writing this article. This is the second time Westchester Express has disappointed me. A week earlier, I booked a shuttle to pick me up at JFK airport. I phoned the dispatcher when I landed, and then again when I got to baggage claim. 4 minutes later he called to tell me the shuttle was waiting outside. So far so good. But I found no shuttle. So I called him. He said "You're at terminal 4, right? You told me Jet Blue?" I said no, I had taken Delta and was waiting at terminal 3. But that driver never came to pick me up. Instead he left without me and the dispatcher sent a new driver to pick me up. As a result, I waited another 32 minutes to get picked up.