As easy as online shopping!!! Originally spoke to Lamont who…read moreexplained the process and went over some dealership details. We were handed off to Keith, our sales guy. He was easy to deal with and went out of his way to make sure we knew what was happening and to make sure we were comfortable and satisfied with the sale. Next came Michael, the finance guy. This is usually the brutal part of car buying...pressure to add extras, terms that are threatening, and other issues that leave you intimidated. Not so with Michael and Lexus of Melbourne. The process was fast, pleasant, and easy...no queasy feelings as paperwork explained and signed. I have been returning frequently to take advantage of their complimentary car washes, and this week, returned to have Chris, another sales guy, sit with me in the car, to once again explain the technology (that had already been explained by Keith in great detail). This dealership and staff is top notch!!!

This Lexus RX350 is a used car that I purchased in 2010 from JM Lexus dealership in Fort…read moreLauderdale. It was manufactured in 2008. I really liked this car at the time, so I researched online for nearly two months and took notes for comparison. Ultimately, Lexus dealer offered the best value for money, so I bought this car. Later, I noticed that there was some paint chipping on one side mirror. Since it was within the warranty period, I had it repaired at a Lexus dealer in Melbourne, and this was entirely free of charge. During this time, they also provided me with a replacement vehicle. Later on, there were cracks in the car's interior, and I went to the Melbourne Lexus dealer. They told me the cost would be very high and suggested I go to a smaller auto repair shop. Later, I discovered that Lexus had issued a recall for this issue, meaning many cars from this batch had similar problems. We contacted the Melbourne Lexus Dealer again, but they said the recall period had ended. When we asked why we weren't notified, they said it was because we didn't have maintenance done at their dealership. My questions are: 1. When I purchased the vehicle, I didn't sign any contract requiring maintenance at a Lexus dealer. 2. Lexus covers all the costs for recalls, so why didn't the Melbourne Lexus dealer or JM Lexus notify me? Lexus is a high-end brand under Toyota, but the behavior of Lexus dealerships in this matter is very disappointing and, some might say, unacceptable. At the time, my English proficiency and understanding of the law were not very good, but I have since gained a better understanding through online research, especially during the COVID-19 pandemic, and learned about my legal rights. The following four pictures include one from 2011 and the other three show the current severe condition of the interior cracks. This car has been through two major accidents, but the engine and major components are still functioning properly. What I love most about this car is its built-in CD changer that can hold six CDs at once, which was a standout feature at the time. Additionally, the car's exterior design is very sleek, and the streamlined headlights are beautifully designed. If this were to happen in Japan, the person in charge at Lexus would personally apologize and ensure the car is repaired. This is because I am very familiar with the Japanese work ethic. The image provided is a scanned note from my iPhone's note app, and I've erased my address because I don't want to expose my personal information. This image is an advertisement sent to me by Lexus last week. which proves that Lexus has all of my records, including my address and phone number.

What went well???? Working with Angel. He was extremely supportive, knowledgeable and made sure the…read moreconversation of what was going with my car throughout the maintenance being done. When finished he went over everything that was done to make my baby well again. He definitely needs to be rewarded for his help. I also asked him about the issue with my hatchback not going up. He told me that was a program issue. We tried several times and he is going to hook me up with a loaner to get this issue fixed. He was just very helpful with making sure I felt that I was his number one customer. Thank you Angel for everything.

In my experience purchasing a car goes pretty much the same way no matter the type of car or the…read moredealership. It's one horrible day but in the end you drive home a vehicle you love. Your experience with a dealership really begins when you need service. My service advisor Sage is phenomenal. He is on top of things. He communicates well and I never feel like I'm bothering him if I call with a question. He's the reason I will continue to bring my vehicle here for service.

Awful experience! Asked if any dealers fees and was advised no. There was a $700 reconditioning fee…read moreand $180 electronic fee, I believe. Then, they add $1250 salesman commission to the price of the car. Every dealer I have ever bought from has the commission in with the price. When I laughed and said, forget it, Brandon asked if I would buy the car if the $1250 was removed. Very shady place. I'd stay away. I would give zero stars if that was a choice.

They tried to give us 3k less then blue book on our trade in plus they tried to charge us 2k over…read moresticker for their vehicle

I'd never go near the place. I wanted to get a license-plate frame so I called on a Saturday…read moremorning to see if it was in stock. A guy answered and when I asked for parts, he said they were open on weekdays only and hung up on me. I called back and said I wanted to know if I could get a license-plate frame, which wasn't exactly a "part." He said nobody was "back there" and hung up again. It was that quick and unhelpful -- nothing else like, "Gee, what were you looking for, maybe I could help." This is a LUXURY-CAR dealer, and this is how they answer the telephone? By hanging it up? I'd sure never "deal" with a dealer with this sort of attitude. I'm honestly disgusted. This was my first impression of this dealer and will not be looking for a second. I called Rosner Chevrolet and asked them for it instead. Now they were a pleasure to speak with.

These guys do it all... They did troubleshooting of a difficult problem that would have been hard…read moreto find. They nailed it. The parts were correct, it was installed correctly, and the car was cleaned nicely. The customer lounge is well thought out. We even got FREE snacks and beverages. Cadillac bears the sign of excellence. That's why I own one. Service is the name of the game. These guys have the best people, and the best service. There is another dealer closer to my home, but Murphy is my place of choice.

I had an excellent car buying experience at Harbor City. I filled out their online inquiry and Jay…read moregot back to me immediately via the mode of communication I requested (text). Jay gave me the facts of the car I was interested in and went out of his way to send me pictures. I never felt pressured. They were able to pre approve me before I came in, so I had an idea of what I would qualify for. The price was fair and I'm happy I went to Harbor City. Jay and the staff were a pleasure to work with and I would recommend this dealer to anyone. I drove all the way from Sanford (near Orlando) because I felt I'd get better service- I was right and I'm glad I made the drive.

This was our second purchase with Harbor City Auto, and it was an exceptional experience--just like…read morewhen we bought our 2016 Subaru Outback. We had the pleasure of working with Chris Oglesby for the first time, and he was friendly, helpful, and attentive throughout the entire process. This time around we purchased our Cadillac XT6 and once again worked with Jay Jeffers, who made the experience smooth, easy, and genuinely enjoyable. The Cadillac XT6 was exactly what we were hoping to find, and the whole process--from exploring options to driving off the lot--was relaxed and stress-free. I cannot say enough about this dealership, and I've been purchasing vehicles for a long time! Harbor City Auto continues to be a place we trust, and we're both thrilled with our new car and the excellent service Jay and Chris provided.

I have a lot of respect for honest, professional mechanics. Kendall automotive center has been…read moreprofessional each time I needed something fixed, they install OEM parts, and they get you in as quickly as possible. I went in this morning to have a misfire problem fixed and they fixed it quickly and I was able to get back to work the same day. Really appreciate their honesty and professionalism. Thanks again Kendall automotive.

Just a shout out to the gentlemen at Kendall. They are tremendous. My battery went dead, and I…read moretook the car to them, and it was fixed within the hour. Special thanks to Brian who also helped me with my key fob. I could not open it, to change the battery and he did. He always spends extra time with me when I leave. Thanks again gentlemen, you truly make this old lady feel very welcome when I come to see you. Vicki