I do not write reviews so this is an Exception for me…read more I do not like going to the dentist. It sometimes hurts and is expensive The alternative is to not have teeth! For that reason I highly recommend Dr. Gerald Lorino. He is caring and does his best to insure you are not in pain. He always tells you the truth and never quits on you even when difficult. And his Dental Tech, April is very competent and the most caring person I have ever worked with!

My wife was looking for a new provider and called this office for service. They told her they…read moreaccept our insurance, Delta Dental. Well, they do, but there is a hidden caveat that they never advised us of. They are an Out of Network Provider of Delta Dental. Her treatment was quoted and scheduled without any mention that the practice was out of network for Delta Dental. At no point during multiple conversations--whether with front office staff or the doctor--was this ever disclosed, or even discussed, despite several opportunities to do so. The concern became more serious when I scheduled a service for myself. I got an appointment, during that appointment I had multiple conversations with multiple members of the staff including Dr Lorino himself, about my use of Delta Dental Insurance, at which time not a single person mentioned anything about being out of network. When I got the treatment plan, the numbers didn't make sense to me, so I called the staff later that day for clarification. That's when things got even more confusing. I spoke with the insurance coordinator who could not answer any of my questions related to how much insurance would pay. That lack of clarity prompted me to dig deeper, where I discovered the out-of-network status, directly from Delta Dental themselves on an hour long phone call, the night before my appointment. When I raised this directly with the staff, it was not disputed that the coverage status had not been communicated. They said they try, but they can't speak for who we spoke with. It was at this time that I informed the insurance coordinator that I personally had spoken with her twice and at no time did she disclose this. She agreed. We ultimately requested a fair adjustment for the unexpected costs tied to the lack of disclosure for services already rendered, and that request was declined. Basically Dr Lorino, when approached by his insurance coordinator, chose profits over ethics, and doing the right thing. Given the repeated discussions about insurance prior to treatment and the absence of any clear notification, I felt this should have been handled much more transparently. Because of this experience, I will be pursuing the matter further through Delta Dental's grievance process and other appropriate channels. Interestingly, I reviewed this practice's reviews today after leaving the office and I have found numerous low review scores based on this exact issue. If you are considering this practice, I would say that you need to be cautious about their use of words related to "we accept your insurance". Ask the right questions like "Are you in network"? Also compare pricing with other local Dentists. I have quotes from other offices that are 40% less than what this office charges. Based on this businesses response, I feel the need to call out their lies. "Immediately before your scheduled treatment, while seated in the treatment room and moments before care was to begin, you presented fee comparisons from other dental offices and requested that our office reduce our fees to match those providers." This is an outright lie...I was never seated in your chair and NEVER showed you any quotes from any other providers. Why are you lying? Pull the video feeds from your office. I never went past the waiting room or insurance coordinators desk today. That's an outright lie. I'm stunned that this is where you want to take this. Based on your material facts that you misrepresented here, it looks like you are choosing to escalate this. The fact that you would make up a lie, tells me all I need to know about your practice and your ethics. It's very important to me that the facts of this are clear, therefore I've contacted the BBB with a complaint. I'm moving forward with additional resources as well. I am shocked that you would fabricate such a lie in an effort to protect your reputation online via a review. So he edited his first reply, and now added another claim. This Dentist continues to fabricate lies about what actually happened. He was never presented with quotes from any other dentist. That's an outright lie.....interestingly enough I have the proof, and he does not! Buyer beware.

I was here again this week, and I want to comment on how great the care was that I received from…read moretwo really supportive young women, Faith, and Hannah. They both made my visit a personal experience. Friendly and knowledgeable. Well done . Karen H

Rip off. They want to pull all teeth and do implants. Perfectly good teeth still. $40,000 estimate…read more My new dentist said I just need a bridge on two teeth.

i love smiles i had a phenomenal visit on july 2 viviana her energy is the best i felt like i was…read moregetting royal treatments and the denist dr schulert he the best explain everything to u that was going on i love that and then jared he made me feel assure that i can afford this dental work by going over prices and been understanding and alain the hygienist was easy on my mouth & was pleasant this will always be my favorite places to get that beautiful smiles i derserve so i belive n smiles of ft myers a very safify customer the whole atomsphere was awesome thank u sabrina davis

Jose did my teeth cleaning and he did an excellent job...very thorough…read more I felt comfortable and at ease. He asked me if I needed a break during the procedure...very thoughtful. I hope I get him for my next appointment.

Exceptional dentist and staff…read more Everyone at Complete Dentistry is a pleasure to interact with. The staff are friendly, the schedule managed well with appointments on time, and in the rare case when I had an emergency with a veneer they were incredibly responsive in getting me in quickly. The office is easy to get to near 75 and corkscrew.

Complete Dentistry of Estero is absolutely amazing. Had to have some major dental work done, about…read more15 appointments over a years time. Before coming here I had extremely bad anxiety when I had to go for dental visits. (Had 2 very painful/bad experiences with a dentist in NY before moving, then again in Naples.) So badly my first visit here Dr. Dinh was kind enough to write me a prescription for 1 valium pill my first visit. After the first official visit, getting work done, seeing how kind, gentle and caring they are the anxiety all but disappeared. Emily the dental hygienist is absolutely amazing as well. I have no complaints about the work, the crowns are perfect along with all the other work they have done over the past year. I highly recommend them. Will never go to another dentist again as long as they are here.

When a friend asked about my dentist in Florida, I didn't hesitate to recommend Dr. Cismarescu…read more Candidly, when he advised me to replace a crown that wasn't all that old, I was dubious. But he was right. The crown in question was bulky and apparently left something of a gap. The crown Dr. C installed fit so much better! I wasn't thrilled with the first hygienist I was paired with at Midpoint. (She was proficient, though not friendly.) But then ..... I lucked out with Tucker Gross. He's a great hygienist and so personable. I actually looked forward to my cleanings! Unlike other reviewers, I found the office staff transparent about billing. Estimates were always accurate in accordance with my dental insurance. There's very little that I miss about living in Florida. But I was sorry to leave this practice when I moved out of state.

Extremely impressed with the office, especially with the staff Marlon is an excellent dental…read morehygienist. She is very relaxing, very talented and extremely good at what she does. Thank you for being there.

Dr Alcalde preformed emergency surgery after I took a terrible fall and fractured my jaw in 4…read moreplaces. He literally saved my life since I was bleeding profusely from my injuries. He is the kindest and most professional doctor I have come in contact with ever! His staff is the same way. I would recommend Dr Alcalde to anyone!

I can understand the extreme reviews here. Mine was at the bottom of the scale. I was able to get…read morean emergency referral to Dr. Alcalde from my dentist for a tooth extraction. The records sent from my endodontist indicated a distal fracture at the backside of a molar that was causing terrific pain. After a quick panoramic xray, Dr. Alcaide breezed into the exam room and proceeded to give every reason why he was NOT going to extract the tooth -- even, with my husband present, agreeing that the tooth was fractured, beyond repair by a root canal, and needed to come out. I won't go into all the rationalizations he gave except to say that Medicare -- which I wasn't using and which doesn't pay for extractions -- was chief among them. He actually urged me to see a neurologist for pain -- at the same time insisting, "I'm not a pain doctor" -- and get a custom dental guard at Nova University for tooth grinding. Again, with a fractured tooth before him that he acknowledged needed extraction. It is a doctor's right to choose not to treat any patient. But in this case, despite his impressive credentials, Dr. Alcaide was illogical, imperious, and, I believe, verging on the unethical. He had his front desk give me referrals to other oral surgeons throughout Lee County so "you can find someone to remove the tooth, just not me." If you need an oral surgeon, I would recommend using any one of them except him.

First and foremost I have a toothache and was concerned with that and went to this place to get an…read moreidea of what it would take to take care of the problem I sat down they were friendly and nice although the air conditioning was having a hard time keeping up with the property which it's almost 100° so I understand that what I don't understand I stated that my insurance company paid for a root canal and a crown once a year as I'm retired and on Medicare Advantage they found the root of the problem literally need a root canal and a crown they did what most used car places do and put up charges on top of the charges they already had so therefore I had to come out of pocket almost $900 of my own money for their services, that being said they also one dentist didn't perform all the work so there was going to be two or three people inside my mouth working throughout the process of the root canal and crown... there are so many dental places in Fort Myers Cape Coral Etc it's hard to believe anybody would upcharge for something especially a retired gentleman on Social Security all that being said I did find another place "very professional" The dentist does all the work including the root canal and the crown and insurance covers it all, if you're looking to save money this is not the place to go just like used cars buyer beware

Patricia is amazingly astute, patient, and communicates clearly from beginning to end. She is my…read morefavorite dentist.

Very thorough exam and assessment of my dental issue. Loved the conservative approach to care.read more

Wonderful office! Front desk staff was very friendly, helpful and fun! Dr Fries was just wonderful…read morewith my 94 year old mom! So professional and patient doing a root canal on her! In the end, he did a really good job and she was tired but said it was not bad (she had expected a very unpleasant experience), took a while but not painful at all. They did a great job with her, and I can honestly recommend them to anyone. Thanks to all of the people at Backbay Dentistry!