Honest.real professional service and quality run and came highly recommend by my Community Page for…read moreMadison TN. Where the business is located

Today was my first visit to Quality Automotive (was referred by a nearby Body Shop) and I will…read moredefinitely make Quality my first choice in the future. Kenzie was friendly and professional and Rod, the mechanic, fixed my "check engine light" problem while I waited, as well as giving my daughter's car a thorough once over!!

They fixed my baby faster than I had hoped and did a wonderfully job. The rates were good and the…read morestaff was so kind. I will definitely be back if any more repairs are needed.

Very professional, knowledgeable and friendly. My check engine light came on when I was driving to…read morework. I turned around and looked online for a auto shop close to me and Brant Jones came up. I drove there and explained my issue. The looked at my truck, explained what the issue was, how long it would take and how much it would cost. The fixed it promptly and it runs great. I would highly recommend this shop. David, the manager, is awesome!

Great customer service. All of my visits to this place have been quick and easy. I will continue…read morecoming here for tire services.

Very friendly guys. Steven worked on our tires and is very knowledgeable and efficient. I have…read moretremendous confidence in the work these guys do and will definitely make return visits. Many, many thanks to their good work!

My initial experiences with them started out favorably- I needed a radiator replaced on my truck…read moreand they had it done in about a week. However, the water pump started leaking, and I took it back to Cartime to have it replaced- that's when the problems really started. I went through a colossal ping-pong game with them to get the water pump replaced, and it still never happened. The owner claimed he was ordering the part and lied about it- first he said he was buying it online, then he said he was getting it at a local parts store. Nearly two weeks elapsed before he even claimed to have the part-and I still don't know if he was telling the truth. I insisted on paying him for the work that had been done on it in diagnosing the water pump problem. The owner said it would be $150 and he only took cash- a huge red flag. When I asked for a receipt after paying that amount, he said he would text it to me on my phone. That never happened. The hours they post were not accurate; they would close early and were frequently unavailable for me to check on the status of my truck. When I'd call their number, it would just ring- no voicemail, no return calls. Nothing. All in all, they held my truck for nearly a month and never did anything to it. There was always an excuse- their mechanic didn't show up to work, their garage didn't have adequate heating, always something. Then, the owner has the gall to post a rebuttal on social media saying he didn't charge me for the time my vehicle was on his lot- even though it was there due to his own incompetence. And he also made it out as if he were doing me a favor by not charging me for the antifreeze that was put in my vehicle- even though I paid him $150. Their ethical conduct andcustomer service is beyond horrible-PLEASE pick any auto mechanic shop other than this one if you're in the Lebanon area.

I had a scheduled appointment at Hyundai of Wilson County, and it was a complete waste of my time…read moreand gas. If you're going to schedule customers, you should actually be prepared to help them when they show up. Instead, I left frustrated, inconvenienced, and feeling like my time didn't matter at all. Gas isn't cheap, and neither is my time. I would not recommend making an appointment here if you expect it to mean anything.

Five stars all the way!…read more Fast and amazing service, my car was in-n-out in about 10-minutes. They offer standard oil changes, high mileage oil changes, which mine needed, and fluid flushes as well. The owner's son helped me with my car and even gave me some options for mechanics in the neighborhood. Oiled up and ready for the road. Thanks, y'all!

Came here today at the recommendation of a coworker and could not be happier!…read more This is a great family owned local business that takes care of all your car service needs! They remembered my coworker and let me know that they would take good care of me (and they did!). I have minimal knowledge around cars and car maintenance - the staff there were so sweet to talk me through what my car needed and when I would need it. I never felt pressured to buy a service or item and the staff didn't try to up sell any products to me. It felt like a genuine honest experience that I would get from a trusted family friend. They have high quality materials for your service needs and work quickly! There weren't any other cars when I arrived and I was able to be seen right away - I was probably in and out in thirty minutes. I found the services to be very affordable for the high quality work and trust that I felt with the staff. I recommend checking into the business on Yelp when you arrive - there is a coupon that they will honor :). Thank y'all so much for taking care of me and my little car!! I've been sharing what a great business you are with coworkers and friends. I'll see you for my next service! Keep up the great week!

Travelling on the interstate from IN to FL. The dreaded flashing check engine light and engine…read moremiss-fires causes the car to shudder. Was able to drive it to David Smith's Auto Center where they fixed the problem quickly and got me back on the road. When you are a non-local, passing through, you expect to get "premium pricing" since they will never see you again. That was not the case here. Fast repair and pricing much lower than I expected. Very trustworthy.

I recently broke down near Dave's, and although they could not fix the alternator on my…read moreMini-Cooper, they offered me shelter from the triple digit heat while I waited for a tow truck. They also gave me a company shirt to replace the ruined one that I was wearing, and offered me food and water. I had to wait there for well over an or so, and all the while, they' were extremely hospitable, especially Miss Debbie. Thank you so much for helping me during an extremely difficult day!

James, the owner is a great guy and very honest. Whenever you are there he makes you feel right at…read morehome. When talking to him you can tell he is not going to try and take advantage of you. I have taken my car there for oil change and tire rotation and the cost was very reasonable. My father took his truck there for some air condition work. They did what they had to and advised my father he may need to get it worked on. We brought it back after a few days and James said that he would need work on it but it is not needed because we do not use the truck that much. He did not try and pressure my father into anything. He did this again with the transmission on the truck. He told my father what was wrong but he could keep driving it for a long while before it would have to be fixed. Really love this place because they do not pressure you into stuff you do not need. I will always take my car here.

This is the place in Lebanon to take your vehicle for major repair or just routine maintenance…read more The owner James Watts believes in great service at a fair price. He has done engine breakdown repair to oil change, to repairing a hole in a tire for us. The only place we will go with our vehicle.

Two flat tires on our 31 foot motor coach. We limped into Pugh's and "We're sorry, but we can't…read morework you in until after lunch". OMG! We were thrilled with that! Fixed one and ordered one which they mounted the next morning and we were on our way. Pugh's is a busy place so you know people trust them. Done right, good price and they communicate very well.

This place used to be good except when they dirty up the interior of your car when in for an oil…read morechange, greasy hand prints on the visor, the center console, inside of the door, happened on 2 separate visits, ridiculous. Also the young woman now at the desk doesn't understand customer service, wrong personality. Perhaps it's the owner's daughter but even that wouldn't be a good excuse if you're trying to run a quality business. I'm taking my business elsewhere so should you