I've bought a number of appliances from Leo at A-A, and he's been great to work with. Their prices…read moreare competitive, he's sometimes able to source and deliver items under tight time constraints, and they're local and small rather than some big-box behemoth with terrible practices.

Very honest salesperson! We went in there looking to support local small business with a list of…read moreappliances that need replacing. Get this -- they actually recommended I buy one of the appliance I am trying to procure at AA Kitchen from Costco instead!!! The sales person was looking online to give us the best price on each appliance on my list. However, they cannot match the holiday discount Costco was providing on this one specific appliance on my shopping list! If this is not integrity, I don't know how you define your world. I know other people wrote of them being not very responsiveness. I had a few days playing phone tag with them, too. But, we are near holiday season. We just drove up with our list, sat down, and worked with them in the shop. TL/DR: if you are looking to support a honest, hard working local small business, take your appliance shopping list to AA Kitchen first!

I have a 10-year-old built-in Thermador fridge that initially had a defrost issue--it was blowing…read morehot air and warming up. Vadym came promptly and fixed that issue with no problem. Later, I had another problem as the fridge started making an odd noise. Initially, Vadym suspected it was the compressor fan, but the issue persisted. This issue had actually been lingering for a long time, I had at least four or five other companies came to diagnose the noise issue, each offering different quick opinions--some barely inspected it and suggested immediate part replacements, others insisted the fridge needed to be pulled out (which is a big job for a built-in unit) and fix from the back of the fridge. But none felt confident, they all rushed to conclusions without a proper diagnosis. Vadym stood out by taking the time. He thoroughly examined the fridge and, when the issue persisted, he consulted his network instead of guessing. Eventually, he figured out the noise was caused by the condenser pipe and water pipe being too close, which caused vibration when the compressor kicked in. In the end, he fixed it. What I truly appreciated was his commitment, he didn't rush to a quick guess; he invested time, asked for input, and returned until it was resolved. I would highly recommend Vadym and Metro Appliance to others.

Really happy I found this company. Vadim diagnosed the problem with my dishwasher, ordered the…read morepart, came back and got it done. Also fixed a problem with the ice maker in our freezer. He was courteous, professional, knowledgeable, and on time. Definitely recommend, and will call this company again.

I recently replaced my appliances as part of a kitchen renovation. I was originally thinking I…read morewould buy from a box store, but once I walked in to Cherin's I knew this was the place. All they do is sell appliances, instead of appliances being one of a thousand types of products they sell. As such Raul was super helpful and knowledgeable, he gave me multiple great recommendations. From what I could tell, the prices are pretty much the same everywhere, and it's a pleasure to support a local family run business. My kitchen reno ended up taking much longer than expected, and that was not a problem. Cherin's held the appliances for months without issue. I am not sure that other stores would have been so accommodating. And because it took so long, there was an issue with the rebate for buying several appliances from one brand. Raul took care if it right away and I received the rebate no problem. Big thumbs up!

Cherin's is one of your last chances to make a purchase from a local , family owned business…read more Sure, check around, but you'll find they are competitive. Their "install guy" Carlos is a double thumbs up. Salesman, Bobby Brown, another thumbs up.

I have a dual GE Café gas oven/range, and the larger oven stopped working. I called Top Repair and…read morea tech came out to assess it -- turned out the igniter needed to be replaced. He didn't have the part on hand, so I paid for the part and the service call. He estimated 7-10 business days, but they got it in just 3, so my oven was back up and running in less than a week. After he installed the igniter, we ran a test on all the functions and discovered the convection wasn't working. He pulled the stove out, ran a diagnostic, and showed me that the control board was burnt out and not getting power. Replacing it would run $600, so I chose to hold off since the oven itself works fine and I rarely use the convection feature but I'll definitely be calling them back when I'm ready, because a new range runs about $4K and that's not a conversation I want to have right now. Total cost for the igniter repair was $300. The tech was knowledgeable, efficient, and got the job done without any drama. I highly recommend Top Repair they'll get you up and running again without breaking the bank, and the quality of work is top notch.

I don't want to sound too over the top, but Top Repair is quite amazing. Calling a repair person…read morefor any kind of appliance issue can be daunting at best. It's usually something that you need right away, but you don't want to spend unnecessarily. Top Repair confidently walked me through the whole process. They have a very tightly organized customer service response, they use the technology well to respond to quote requests and information calls quickly. Then, for a standard fee, they will come and assess the issue, and then that whole fee goes toward paying for the repair if you choose to use them. The person who came out was the owner, Bagy (BAH-gee). He was amazing. Quickly understood the problem, quoted me the cost of parts and repair, ordered the part and came 2 days later and finished the job quickly. Very calm, cool, and direct about everything. Later, a further issue came up (something we both feared might happen) and he came and did another assessment, fixed some programming as part of the visit, gave me really good options and, if the problem persists, I can call him back, he knows what needs to be done and today's consultation fee still applies to the final job! These guys will not play with you. They will figure out the issue, get it fixed, and be done quickly and neatly. They're in my speed dial now. It's so nice to have someone that I can call regularly for a whole house full of issues.

Homewise (formerly Airport Appliance) comes through again with exceptional local service!…read more We have bought many appliances from Airport Appliance in the past--which is now Homewise. I was initially a bit worried that the business had been absorbed into a national chain, but it turned out to be just a name change with the same great local ownership. Most recently, our wall oven went dead on the 4th of July. We called Homewise and spoke with Lyla Vo, who was fantastic at advising us on replacement options. While working with her, we also decided to replace our 15-year-old dishwasher to take advantage of a two-item extra rebate! Over the years, we've tried other options in the area, but Homewise strikes the perfect balance: Vs. High-End Local Outfits: Higher-end stores seem bothered if you aren't remodeling an entire kitchen. Even though we'd bought from them before, they lacked interest when we only needed a single replacement item. Vs. Big National DIY Chains: Big-box stores are a headache. Twice, their installers walked out refusing to complete the job due to minor water, power, or circuit compliance issues. While those may have been on our end due to older coding, there was zero flexibility or real-time planning--they are bound strictly by corporate liability rules and won't work with you on the spot. Plus, you're basically dealing with a website, not a human. Why Homewise Wins: Even though we handled everything over the phone with Lyla, the entire experience was seamless. When we had follow-up questions, Lyla even responded from her phone after her shift was over! That kind of personal, above-and-beyond care is rare. On top of that, the installation process was super smooth, and they strictly honored their 4-hour delivery window. Homewise delivers the exact feel of working with a reliable, friendly neighborhood salesperson. Next time an appliance needs replacing, we're heading straight back to them. Please keep supporting local businesses like this one!

Zero stars Homewise…read moreAppliance: Buyer beware -- apparently their 48-hour damage policy means nothing I spent nearly $4,000 on a new washer and dryer from Homewise Appliance, and their handling of a damaged washer has been absolutely unacceptable. Homewise tells customers they have 48 hours after delivery to report cosmetic damage. I discovered a large crack in the washer door approximately 15 MINUTES after the installers left. I immediately called Homewise and sent photographs documenting the damage. Homewise is now claiming I must have damaged the washer myself because their installers took a photo before leaving in which the crack isn't visible. There is a very simple explanation: the washer door is highly reflective, and the crack is extremely difficult to see in a normal photograph because of the reflection. When I photographed it, I specifically shined a light from behind the door, which made the crack clearly visible. The fact that a crack doesn't show up in a poorly lit photograph of a reflective surface is obviously not proof that the crack wasn't already there. Think about the timeline: Homewise delivered and installed the washer. Their installers left. Within approximately 15 minutes, I discovered the crack, called Homewise and documented it with photos. The machine hadn't even been used. Yet rather than stand behind the nearly $4,000 purchase and honor their own 48-hour damage-reporting policy, Homewise decided the appropriate response was to accuse their customer of damaging a brand-new appliance within minutes of delivery. To make matters worse, I have now spent five days repeatedly calling, getting the runaround and trying unsuccessfully to get someone in management to take responsibility and resolve this. If Homewise can deny a damage claim reported 15 minutes after installation simply because the damage wasn't visible in the installer's reflective photo, then what exactly is the purpose of their 48-hour damage policy? I am asking Homewise management to review this situation, replace the damaged washer door/appliance at no cost to me, and honor the policy they represented when I made my purchase. Until this is resolved, I would strongly caution anyone buying from Homewise: inspect every inch of your appliances before their installers walk out the door and photograph everything yourself. Apparently even reporting damage within minutes of delivery isn't enough for Homewise to stand behind what they sell. I will update this review if management steps in and resolves this appropriately.

Replaced our 18 year old Miele dishwasher, we originally bought at CG, with a new one. Did…read moreeverything online. They removed old one and installed new one in less than an hour perfectly. Confirmation of delivery was perfect and they arrived on time. CG did us right 18 years ago and they did us right again 18 years later.

Long story short, I was forced to buy from another appliance store that wanted my business…read more Backstory: Came in here looking for a washer. Jeff helped me out and I was taken away how professional he was initially. He identified they have stock of the washer I wanted but because of the long weekend we weren't able to move further past the process. He promised to reach out first thing Monday. Monday came, no communication from him, just radio silence. I even gave him the benefit of the doubt and tried calling him and leaving him voicemails to call me back so I could make payment and complete the purchase. I was certain he would come through after how nice and reaffirming he was when we met. Alas, he never did reach back out. I'm glad I didn't do business with them in the end if this is how they handle business. The manager's name is Jeff Stern who assisted me and went silent. Please do better with your next customers.

I don't write a lot of reviews, but Paul really came through for us on short notice for an oven…read morereplacement. He showed up when he said he would, he had great communication, worked with us when the replacement oven didn't quite fit the cut out (the oven was too small). Came up with a a quick solution and it worked out great. It's not often these days you find this kind of service and care. I'd definitely recommend him and his crew - super professional and provide quality support.

Paul and his team did an excellent job in installing a combo wall oven and microwave . They had to…read moreinstall it in a custom cutout by making modifications to the cutout. They charge a premium , but the work is premium quality and completed the work exactly on time. They also made suggestions on the best combo oven + microwave ovens that would fit in the cutout with minimal modifications to both furniture and electric connections.

Emil was responsive from the start when I reached out via Yelp to see if he could fix our fridge…read more We have a Kenmore refrigerator with the two-door fridge above and the freezer below. Water was dripping in the back of the fridge and freezer. At the bottom of the freezer, the water becomes ice, but then there is no space left so water was slowly dripping out of the freezer and onto the floor. Emil coordinated a time with me via phone and came within a week of my initial outreach. His quote was also so reasonable (I was worried because a neighbor said she had the same problem and it was so expensive to repair the clogged drain in the fridge that they had to buy a whole new fridge!). When he came, Emil put on shoe covers then went about repairing the drain clog, and he also helped me figure out the extra condensation in the fridge. All in all, excellent experience: very responsive and easy to communicate with, reasonable price, total professional. And our fridge is fixed! Will absolutely call Emil for any other appliance issues we have!

Quick, professional, and friendly. Recommend and would work with again in the future if need arises.read more