Riggs is no longer doing installation of any appliances. We were promised they would, we purchased through the another company with the understanding that Riggs would install and now they aren't. Poor customer service and when you call they hang up. They won't even give recommendations. Go somewhere else! read more

Upon purchasing a new Wolf range and oven from Friedmans Appliances, we were told that Riggs Distributing would be handling the installation. We had not previously worked with a company like Riggs Distributing, so we didn't know what to expect. On the day of delivery, Juan, Avril and Leo from Riggs Distributing showed up to remove our old range/oven and hood fan and install our new hood fan and Wolf range. Wow! We couldn't be more pleased with the quality of service we received. Their expertise, friendliness, cleanliness and instructions on how to use our new equipment were first class. We even learned how to clean the stainless steel (move the cleaning cloth with the grain of the stainless steel)! If our refrigerator and/or dishwasher need replacement, we now know who we want to install them: Riggs Distributing. read more

Riggs is the only Subzero authorized installer in the Bay Area and Northern California. They are extremely professional and know what they're doing. Part of being an authorized installer means training and certification since ultimately Subzero stands behind their work by offering an additional year of warranty. The appliance store I purchased my Wolf stove did not initially recommend I use Riggs for my installation. They included a different company that lucky for me turned out not to have the resources to do the install. Also turns out this other installation company has horrible Yelp reviews based on many botched jobs. I then went on the Subzero web site myself and discovered Riggs. Couldn't have been happier with the experience! The project coordinator was responsive and made all the arrangements to get the stove transferred from the store to their center. They accommodated our ask for only two Covid vaccinated technicians who would wear masks in our home. The technicians arrived on time and called us 30 min ahead of arrival as agreed on. They were friendly and polite, and took their time to do the install right, cleaning everything up before they left. Riggs was only slightly more expensive but given the extra year of warranty on a very expensive appliance, would say their service is a bargain. Unfortunately Riggs doesn't actually sell Subzero appliances - only installs them - but they definitely made the whole Subzero experience awesome and I would recommend using them for all Subzero appliance installs!!! read more

Riggs came to install a 42" french door refrigerator I ordered at University Electric. Both University and Riggs did their jobs of scheduling and calling ahead to confirm appointments. Juan Carlos and two other guys came to site and do the real work. Installation was done professionally. It's not cheap but you get what you paid for. read more

I had an old sub zero replaced by Riggs few months ago. They do a site visit to give you an estimate for work. The installer estimated they may need to cut some cabinetry for installation. This is an extra on top of hundreds of dollars they charge for installation. During actual installation no cuts were necessary. However the billing department keeps sending me threatening emails to pay the extra fee for installation. I spoke to 3 different people in the billing department and the first one told me I do not have to pay. She left the company and the new people in billing department keep insisting on me paying an extra 150 read more

Best showroom ever!! When we told our sales rep that we were considering a Wolf range, he immediately said "you HAVE to check out Riggs! Here's the number, make an appointment for the next supper club!". He was so enthusiastic, I was worried that it would have been overhyped.. even though I'm not sure how one hypes up an appliance showroom.. the same way I didn't know I could love a showroom until I came here! We made an appointment for our supper club dinner, which is a very intimate 2-hour cooking/presentation in one of their two live kitchens. You get to both sample the food and ask questions, as an awesome interactive cooking show! The crowd was friendly, and the staff was more than friendly, with a great sense of humor. We truly had a great evening, and left feeling like we had just made new friends. We've been back twice during their regular showroom hours, one during Chef Rachelle's Saturday demo, so we got to ask a few more questions and taste her deliciously freshly baked cookies and olive bread. I feel like after 3 visits, we were pretty sold on both the stove and the fridges, and never once felt pressured or followed by anyone. Chef Rachelle even remembered us the second time we came by, and showed us one of the event rooms that we had been curious about. The showroom itself is pretty comprehensive, and has samples of every combination for cooking, ventilation, and refrigeration, but what I really loved is the staff, and how much each and every one of them seems to enjoy working here. I KNOW Chef Rachelle and Chef Ivan must have after parties here, I can see them having blind cooking contests after hours! Overall, always a great atmosphere and great people. Will be coming by again for their many events (check out their website and facebook pages!) long after my appliances have been purchased and installed. Thanks, Riggs!! read more

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The pre site inspector was very professional and explained that although the Sub Zero was the same replacement the new hinge system made the door opening 1/2" wider. I had a cabinet maker come out and alter the cabinet. The three guys who came out to install were very tidy and careful. Sub Zero was slow sending the door handles and Riggs sent 2 guys later for this installation. Unfortunately, their truck turn around damaged the front lawn. They apologized and told the service manager who contacted me. They offered $100 to have my gardener resod the small place that was damaged. I never expected to hear from them and the $100 has already been taken off my invoice. Excellent customer service. read more

Have not actually contracted Riggs to do work, but I'm sure they're great from all the feedback and recs. But, when I called them about doing a simple swap of an over-the-range microwave to a dedicated ventilation hood, they quoted nearly $800. That's with an internal blower even, and not having to do any duct work or external blower install. read more

Amazing! great customer service. Griselda was very communicative and responsive. The whole team w-/ very professional, helpful, and on time! Thank you! read more

If you are remodeling or selecting high end appliances for your new home I highly recommend visiting the Sub-Zero and Wolf Showroom in Burlingame. The staff is incredibly helpful and knowledgeable. read more

Riggs Distributing Inc. Headquarters - Appliances Near Me - Burlingame, California

Riggs just completed the install of a new Sub Zero to replace my old built in refrigerator. They did an absolutely perfect job, they did a pre-inspection and had no surprises during the installation, it fits perfectly. They were careful, and I think the house is cleaner than when they arrived. The 3 person crew was knowledgeable, and worked as a team. If I ever need a product that they provide, they will be my go to company, every contact from pre inspection, to scheduling to the install was great. They were prompt in responding and fulfilled every aspect of their commitment. I wish I had found them earlier, they made this 3asy. read more

We are considering remodeling the kitchen and buy a Sub-zero refrigerator and wine cooler, and a Wolf range. We went to a supper club event organized for possible buyers. The experience surpasses any possible expectations because of Gavin, the expert in answering any possible questions, and Rachelle, the amazingly skilled and entertaining chef. She was cooking and at the same time explaining very lively all her steps. Not only the food was excellent, but all the explanations on the preparation and use of the appliances were exhaustive and clear. We are used to fine dining, and this event exceeded the quality of many top restaurants where we have dined. We are so grateful that we also got to bring home the printouts of some of Rachelle's recipes. In addition, the showroom is to dream about and Gavin gave us some very useful specific suggestions for our new kitchen appliances. read more

After purchasing Wolf & Sub-zero appliances we wanted to have them installed by an experienced professional installation company and we are so happy we went with Riggs. We bought our appliances early on in the project and Riggs stored it all safely and kept in constant contact during the whole process. Working with Alexandria for months and she was always quick to reply and helpful with any questions we had. Paul the inspector was courteous/patient and helpful in his explanations and what needed to be corrected in order to schedule install. Then on the day of installation we received the 30 min call and 4 Riggs installers showed up clean and courteous and ready to go to work. All taking great trouble to protect our home and appliances. Eddy was the lead and took care of a tricky install for our hood which was greatly appreciated. Before he left we were given a quick walk through of our new kitchen appliances. We are very happy we chose Riggs because they all made this part of our project excellent. read more

If I could give you a 10 I would. The people you higher are exceptional. They are kind and professional. The 3 people who came to install our fridge took their time and made sure I was happy. They did everything they could to make our built in fridge perfect. Thank you. read more

My husband has try to make an appointment to see the "high in " appliances and has been such a disappointment , has been almost 2 months since he first contacted them . For the high prices I was expecting better costumer service , I should say ANY costumer service read more

Great showroom, professional and courteous staff! We have been sending our clients to Riggs Distributing for years and have always been gracious how they are treated. They always return to us very excited about their experience! Riggs has a fantastic showroom for the best in home appliances- Sub Zero refrigeration and Wolf cooking products. They have a breathtaking Living Kitchen display and extraordinary Culinary Events Center. Thank you Riggs! read more

This review is based on service from Alex. She has been an absolute pleasure to work with. There have been a few issues such as an unavailable duct cover and damaged range, and Alex handled them with professionalism and grace. Mistakes invariably occur, but it's how they are handled that is the mark of a business. I never became agitated because Alex took care of everything. I felt confident that any problems would be correctly and expediently rectified (which they were) with her in charge. Alex is a huge asset to, and a fantastic representative of Riggs. They are lucky to have her. read more

Very cool demonstration kitchens and showroom. Very knowledgeable staff if you are just looking.... but if you want to get the full treatment you really need to make an appointment and go to a cooking class or dinner. It is fun and you will learn a lot about the products and cooking in general. read more

5-star Customer Treatment. We are starting the process of designing our dream kitchen and decided that we need to determine appliances ---oven and/or steam oven, cooktop vs range, type of frig, etc. We heard about the Supper Club for customers that are working with dealers! I was so excited to see the equipment in use, rather than looking at in a showroom. Boy, Riggs Distributing surpassed my expectations! As we walked in, we were greeted like we were old time friends, offered a glass of wine and strolled the working showroom. Then they served a 4-course meal complete with servers, all while educating us on how to each each appliance, benefits, etc. We went in thinking that we didn't need a steam oven. After seeing bread, Israeli couscous and poached halibut cook in a steam oven, we changed our mind. We were able to get a lot closer to making final decisions on our appliances. We have a few more questions that we thought about on the road home. No worries! They offer additional training or personalized appointments. Wish I could give them more than 5 stars! I visited a competing appliance vendor the week before and it was a disaster--cancelling times, no communication, etc. Riggs Distributing knows how to relate to their current and future customers! Got us hooked! read more

The Wolf/Subzero/Cove showroom is an excellent source of information about these lines of appliances. Alison provided us with a wealth of information. She answered all our questions in a clear understandable way. They don't sell appliances at the Riggs Showroom, so there is no undo pressure, just an eagerness to answer questions. It was a rare experience of unabashed good service. read more

We need to replace a 20+year old built in Sub Zero refrigerator. Driving on Rollins Rd. I noticed a Sub Zero sign on a building. I stopped in an ended up meeting with an outstanding showroom consultant: Alison Thomas. The company doesn't sell directly to consumers but she gave me a list of dealers, specs for my replacement and tips of things to keep in mind before ordering. In this era of limited customer focus, Riggs Distributing has clearly made it a priority and Alison was an excellent representative! read more

We purchased Wolf products and were happy to learn howto use all the special features. We had a perfectly cooked meal with instructions on how to duplicate it at home. This was a wonderful experience and Chef Rachelle Boucher and her staff were truly awesome! read more

I was fortunate to accompany my sister and my two sister-in-laws to a cooking class at Riggs Distributing. Rachelle was our culinary teacher and she had great help from the staff. We all learned about how to care for produce purchased at the farmer's market and how to keep it fresh throughout the week. The creamy non-fat kale Caesar salad was a true winner! My sister-in-laws have taken several cooking classes around the world and they both agreed this class was awesome! Rachelle is a great teacher. If I practiced all that I learned tonight, I would be healthier and feel good about getting on the scale each morning. She welcomes hands on experience and encourages class participation ( she answers all your questions ). I will definitely take the next class offered. The environment is warm and inviting. I look forward to many more! read more

My wife and I just had a class on how to use our new appliances from Rachelle and Alison. We are now over our fear of touching our convection steam oven. This is a great appliance and Rachelle did a great job cooking, rice, vegetables, and chicken for us while she explained the use and care of the oven. She also helped us to understand how to get the most out of our Wolf dual fuel range, cookies come out great now! And I stopped burning my French onion soup when I melt the cheese with the Broiler. Who know that you had to go to the left for the lower settings? And did you know that you have to start the Hood Fan 10 minutes before you start cooking? I highly recommend that if you are going to purchase Wolf and Sub-Zero appliances that you schedule an hour with Rachelle. She is fun and knowledgeable, and easy going... no stress. :-) read more

Beautiful working showroom with an amazing staff. They have nearly every Sub-Zero and Wolf appliance made. Make an appointment and test drive any of these appliances. Cook with their wonderful chef to learn all the tips and tricks of the appliances. read more

The crew at Riggs are highly professional, talented and incredibly helpful. They don't try to "sell" you on Wolf and SubZero products, but rather explain how the products are made, the designs engineering and competitive advantages that make them the best quality and value in the market. Take advantage of their cooking demonstrations and Supper Club programs. Fantastic! Rochelle, Alison Katie and David are the best. read more

Riggs Distributing sponsored our 30th Annual ASID CA Peninsula Design Awards on June 10th at their Sub-Zero | Wolf Culinary Events Center. The knowledgeable and more than courteous staff helped us plan the evening every step of the way. Every single detail was absolutely perfect. I know that the interior designers in our chapter will be sending their clients to Riggs to test drive these appliances. Chef Rachelle is experienced, knowledgeable and down right fun. If you are thinking about a kitchen remodel or building a new home you just have to make an appointment for a cooking class or their supper club. read more