Have a fridge/freezer we bought from Costco with extended warranty. What a hassle. Anyway when we…read moregot a repair scheduled it was Prostar. We had a bunch of extra parts they sent us ahead of time. The service man replaced the ice maker and said that was all it needed. We had told him the drawer was getting frozen in the sliding rails, but he said it was fixed. Well, the ice maker is making ice but after a few hours the drawer is stuck and the only way I've found to open it is to get the hair dryer and thaw out the rail. So we're disappointed to say the least after going through this. Edit: Prostar contacted us and wants to fix this issue. We are extremely impressed with their response and happy to change our review to 5 stars

The company responded quickly and was able to send a technician to us within 24 hours. The…read moretechnician was punctual and went straight to work. It was a bit hard to communicate with the language barrier, but he did great work, and the whole issue was resolved that same day.

Prompt response time, good service with warranty for 3 months if something breaks. Would recommend.read more

*Update* I was contacted by the dispatcher and manager(?) and they admitted there was a lack of…read morecommunication. We all make mistakes and I was glad to hear that they stepped up by admitting there was fault. My part came in, they got installed and did a good job. I will use their services again* So far, not impressed. Received a text from tech that they were on their way to my job, replied with thumbs up. Hour and 15 min. later, I called office to ask about the delay...they said they would contact tech. Got a text back saying that tech was on the way. Showed up hour+ later. Could not "fix" icemaker, need to order part. Sent me quote, I approved quote 4 days ago, haven't heard any response. Communication is key, have not experienced that. I am a real estate broker

I can not thank Jeff Yarrow enough for being so professional fixing our dishwasher that broke down…read more On top of that, he is a super nice guy, and very knowledgeable. We called him Friday evening, and he came over Saturday noon. Did I mention he is super honest? He Is!!!!! He is on our list for appliances repair now!! Thank You Jeff!!

Yarrow answered my initial request quickly and was able to fit me in the next day. He appeared…read morewithin the promised window of time and quickly performed the repair to my dishwasher, having brought the appropriate part with him to the initial visit. The charge was extremely reasonable. Excellent service!

I went through Yelp request a quote and was pretty impressed with the whole experience. I ended up…read morewith Appliance Ace because I wanted to work with locally owned and operated businesses. Fast and professional service. I had a leak in my washing machine and he checked everything in detail and did several test washes. Now I have a piece of mind and with his advice I haven't gotten any leaks since. He did a great job explaining what he was doing and looked prepared with all of his tools. The inspection fee is the same as everyone else which is $85 and can be applied to labor if you want to fix it through them. I will definitely include them as my list of goto repairs for appliances. Thank you!

Alex is so kind and easy to work with, he's helped me twice now with my gas stove and didn't try to…read moreupsell me on an expensive replacement part when it wasn't necessary. Highly recommend.

They: -Arrived on…read moretime -Diagnosed the problem with the oven and gave me options -When I asked if it was worth repairing a 15 yr old stove said YES -worked fast (although he didn't seem hurried, just efficient) -petted my dog and showed me a picture of his kitten! Really recommend

We had a dangerous natural gas leak from our gas range. After shutting off the gas we had plumbers…read morecome out on 2 occasions to check the supply line, which was fine. We then had a HPS tech come out and check the unit and could not find a leak despite the plumbers leak detectors going off previously. After the second plumber again detected the leak coming from the unit (see pic), I called HPS back, they initially told me they couldn't help and to call the gas company! I asked to speak to the manager. He called back and looked at the picture and said he thought it was the gas tube. We set up a re-check appointment for 2 days later, then texts me last minute and cancels, saying he couldn't get the tube. It was supposed to be a courtesy re-check but they flaked out and said to call someone else. I accepted their offer to destroy the service fee check but they still wasted my time and left me without a working stove. Very unprofessional. I had another company come over today, found the leak, and fixed it in less than one hour! It wasn't the tube! Lastly, after checking with Dacor, HPS is not an authorized service company.

Caleb with Santana Appliance came out managing to get to us during 5 inches of rain. He diagnosed…read morethe issue with our washing machine and told us how much the costs would be. This is our second time calling them out for different appliances. Awesome repairmen.

Caleb is the best. He's super friendly, professional, and polite. Would recommend Santanas…read moreAppliance to anyone looking to get something repaired.

Did another service with Richard and he got our dryer fixed along with our vent cleaned. Was on…read moretime and affordable. 10/10

Responsive, friendly, knowledgeable and got the job done quickly. Val and Richard were great. They…read morecleaned dryer vent, and installed a new outside cover to the dryer vent. Bonus they also caulked and sealed the vent above the oven/microwave! Great prices too. Thank you guys!

When our 2-year old dishwasher stopped working and started giving us an error code, we called…read moreExcellence Appliance Repair. Scheduling the repair was quick and easy. Oleksandr arrived at the scheduled time and quickly diagnosed the problem. He had a replacement part on hand. Took only a few minutes. Dishwasher is now working fine. Very happy with the ease of scheduling, speed of service, and price. Will definitely use this company again.

The initial pricing was higher than expected. However, once I was able to speak directly with the…read moreowner, he was very responsive, took time to review the situation, and worked with us to arrive at a fair cost. I really appreciated his willingness to listen and help make things right. Overall, I believe this is a company that wants to do right by their customers. I would still recommend them -- be sure to confirm pricing and approvals in writing before work begins.