I recently requested Real Appliance Repair to come out to look at a refrigerator. This was going to be a second opinion on a 3 year old unit that had stopped cooling. The first guy had quoted $1200 for the repair. Real Appliance Repair looked at the refrigerator and quoted $200 less but also pointed out that while the refrigerator itself only had a 1 year warranty, the compressor causing the issue might still be covered. He suggested I call LG before doing anything else. I called and the compressor was under warranty with parts and labor fully covered! Not only was the quote $200 less than the original company, Real Appliance Repair pointed me in the direction that will get things repaired at no cost to me. Literally saved me $1000! Highly recommended! read more

Saturday afternoon, I was stuck with a wet pile of clothes and a dryer that sounded like a rock tumbler. I contact Real Appliance through Yelp. In less than 20 minutes I had an appointment made, and 3 hours later a tech arrived to fix our dryer. Dmitrii replaced a part and fine tuned the dryer until it was running properly. It was great to have it up and running again so quickly. read more

My wife and I are repeat customers of Real Appliance Repair. Dmitrii responded quickly (the same day) and helped us diagnose the issue with our LG refrigerator, which stopped cooling today. He is super honest and told us to contact the manufacturer to save money as it is still under warranty. I definitely recommend this company for your appliance repair needs. read more

Not sure why my experience was so different from most on here, but our experience was certainly negative. When I asked the technician to honor the $35 discount ($5 off for booking online, $30 off for new customer, as clearly stated on the website), he took offense said "no" because he was already working for his minimum price ($155 for less than 1.5 hrs labor, no materials required). After some uncomfortable back and forth, he literally pulled up the value of our house on his phone, pointed and said "Is this your house" while pointing to the value - this was his argument against giving us the stated discount. Very inappropriate and frankly hard to believe. After more back and forth, he finally agreed to $30 off. Neither of us were happy when he left. Only one of two of our washing machine problems was fixed (and machine at least seems operable); if we wanted the other problem fixed it would be $345 (no materials, just labor). He would have had to come back for that repair because he didn't have time today. We opted to pass and will use another company for the additional fix. read more

Could not have been better. Repairman was on time, discovered the clothes washer problem in just a few minutes. Left to pick up item needed and in about 45 minutes was back. Installed it in 20 minutes and had the washer humming along in no time. Very curtious, friendly, and easy to talk to. The charge was very moderate, less that I had expected. Will use them again if needed and would recommend them to any one. read more

I couldn't believe the customer service of this company. I requested a quote for a washing machine repair last night after 8pm, they responded within 5 minutes. We quickly set up a time for them to come out today. I received a few text messages from them telling me that Max would be on his way. Sure enough, Max showed up when he was supposed to. He was friendly from the start and diagnosed the problem quickly. He fixed the problem within 30 minutes. He showed me what he was doing as to educate me. The price wasn't bad either for what he did. read more

I will be using this company from hereon. I have a brand new Samsung range that a rat got into (talk about a cluster of bad luck) and shorted out the burners and oven. The Samsung "so-called" official service guy I had to wait a week for said we needed a whole new wiring system, that it wasn't covered by warranty since it was caused by pests, and he packed his bag and went on his merry way. After calling several other appliance companies, Real Appliance was the only one who could come out today and whose service fee was the most reasonable. Thinking I was going to have to shell out hundreds to get things fixed, the Koss was able to repair the areas that had been damaged with no problem. Yes, it was more than I wanted to pay, but hell yeah it was well within reason, fixed on the spot, and he couldn't have been nicer. read more

I love how they text you their route time. Dmitri was great and was able to fix my washer, he ordered the part and came back to install it. I was so please that I had him look at my fridge and he fixed that too same day. Everything is up and running and I am pleased. Will use them again. read more

Considering that I contacted many companies and couldn't get anyone else to call me back, 5 stars for being responsive! Tech, Demetrii, came out exactly when he said he would, respectfully wore a mask, and was able to fix the issue with refrigerator. It was a pretty big job and fortunately he had part with him to replace. Gives a 3 month warranty on the work. Price was right. I'll call them again. PS - Fridgidaire is NOT recommended. Always something with it. read more

Fast and friendly service. I booked the appointment the night before and Roman fixed our dryer issue at 8am the next morning. Highly recommend. read more

Quick response and was able to come same day. Fixed our dishwasher really quickly at a very reasonable price. Would recommend to anyone.

Max was a professional. He was thorough and informative, didn't waste time and gave me suggestions for the future. Highly recommend read more

I needed to get the valve replaced in my washer since it was leaking. It didn't take very long for them to get the replacement part. He came back 2 days later and fixed it within 30 minutes. Prompt and responsive. read more

Update : was contacted by the front office and offered compensation for the misunderstanding. As the install seems fine by itself, I am updating the review read more

If I could give this business 10 stars I would. I contacted them at 4am through yelp and had an appointment booked same day first thing in the morning at 8am. The appointment set up was easy and they notified me who would be assigned to arrive. Punctual. Dmitri helped me with my dryer. It needed a fuse replaced. He worked with my budget and offered compassion when I was stressed out about being sold a non operational dryer by a non affiliated seller. I will be sure to refer business! They have a loyal customer here! read more

Very quick less than 1hr to reply with analysis cost and appointment time. W/in 3 hrs at door. Was not able to repair as compressor was shot. No other option at this time but to pay for analysis. read more

I sent out multiple requests for dryer repair through yelp, this business responded within minutes on a Saturday. They worked around my schedule and came through for me. My dryer went out and was not spinning. The tech arrived on time and sent me a text message when he was 10 minutes away to allow time for me to put my doggies in my kids rooms. YAY!! He was sweet, hard working and diagnosed the dryer problem right away. The price was reasonable, he had to pick up 2 parts and let me know he would be back today (Monday) to finish the job. He arrived right on time yet again. He did an amazing job! I feel great calling this company, very happy and satisfied customer. Give them a chance they will reach out and fix your issue. I would recommend them to anyone in the area. I will be calling them again if needed in the future. read more

Great Experience! We needed the filter cleaned on our washer and unfortunately it was behind the front panel so it wasn't something I could do. Scheduling was quick and easy, the Technician called when he was on his way and he arrived a few minutes prior to the scheduled time. Took about an hour, he cleaned the filter ran diagnostics and cleared the history on the control unit. I'm very pleased with the service and it was done at a reasonable price. I will definitely be contacting them again for any future needs with our appliances. read more

Dimitri was fast and prompt. The service and cost was as I hoped. I highly recommend this service.

We were disappointed, Real Appliance did come out the same day... BUT even though I'd given them my exact model number... and diagnosed and told them exactly what I thought was wrong with it (and was correct BTW) ... they came out, didn't have the right part and said it would take another 4-5 days to come back to fix. I really appreciate when companies are forthcoming and was frustrated as I'd expected if they were coming out same day... they would fix my washer same day... not the case! read more

Real Appliance Repair replaced the water pump on my Bosch dishwasher in June. They have a 90 day warranty on their work. About 5 days before the warranty ran out my dishwasher stopped working. I have no idea whether the two issues are connected. When I called them I fully expected to be told the issues were unrelated and that I would have to pay for the second repair. After working on the dishwasher for two hours, the repair man told me that the issue was a leaking hose, but since it was inside of the warranty period there would be no charge! I was shocked at that level of service. I will DEFINITELY use Real Appliance repair again because I know the job will be done correctly. read more

Their tech was in my house less than 30 minutes after I contacted them, finished within an hour. Price was reasonable, tech was personable. What else is there to say? read more

I highly recommend Dimitry! He worked long hours to figure out why our fridge wasn't working properly after it had already been looked at by other technicians 4 times! Amazing service - highly recommended!! read more

We had a rough beginning to my experience. But I totally satisfied with the repair Dimitri did on my washer. He had to order a part. He said if it came in early he would let me know. I appreciate that the offer was there. I was happy with his work and I will use him again whaen I need a repair read more

Thanks for clarification on misunderstanding we appreciate you guys providing a solution for this issue!!

The technician is very professional and knowledgeable, went an extra mile to check if the appliances have other issues

The concept of flat rate / initial pricing was misleading. Nothing was replaced. Could have been more clear as to what the minimum pricing is once job is complete. read more

We scheduled an on-line repair service and got an email confirming the appointment. They never showed up or let us know they couldn't make it. read more

Dmitri texted when he was on his way to our house. He quickly diagnosed the problem with our dryer. He had the parts in his truck and had the dryer repaired and working in about two hours. I highly recommend Dmitri and Real Appliance Repair! They guarantee their work for three months so I waited about four months and the dryer is still working perfectly! read more

Fridge stopped working. Called Real Appliance Repair. Fair pricing, friendly, professional, responsive. Liked the texts that showed who was coming, when, name and picture. They worked with the manufacturer to get the needed parts and repair my fridge. Dimitri was friendly, professional, responsive, and fixed the issue. Thank you!! read more

Real Appliance Repair resolved the issue with my dishwasher promptly, at a reasonable price.

If you need an honest and an excellent repair job done on any of your home appliances you ought to call Dmitri from Real appliance Repair . He is very professional , punctual, accommodated us with our busy schedule and repaired the dishwasher . His service was exceptional , we highly recommend him. Very reasonable prices. Thanks Dmitri. read more

Dmitri from Real Appliance Repair fixed our refrigerator. He was was available on a short notice. He was on time and worked diligently to identify the issue and fix it. He also gave us three-month warranty. We highly recommend him. We will use him again. read more

Arrived on time, job completely quickly and without a mess, and the price was right. I booked on Saturday night and they showed up on midday on Sunday. Every other provider was closed on the weekend. They got my dishwasher back up and running! read more

Dmitrii was great. Quick service and he explained the issues with my refrigerator to me. 3 month warranty comes with the service. We appreciated the courteousness, and quick response to our broken fridge (same-day) a few days before Christmas. Thanks!! read more

Was not optimistic about getting service on the weekend at the last minute, but Real Appliance delivered! EXCELLENT communication from the minute I asked about getting an appointment. I set the time, and they communicated that they would be EARLY, and asked if that was ok. SURE! Rinat was very polite, professional, respectful, and friendly. He offered two solutions to our broken pump in our washer....we made the decision....he fixed it.....and we're back in business barely 4 hours after we made the initial call. We could not be more pleased with this service, and would highly recommend. Make your appointment with confidence.....Real Appliance Repair....is "The Real Deal". Thank you! read more

I contacted this company a month ago. I had a problem with the refrigerator. I was only available the evening. The technician arrived exactly on time and fixed my refrigerator. Thanks. read more