Do not get a PO Box at this location! These hourly wage workers couldn't care less if you get your…read moreimportant documents placed in your box. I've had IMPORTANT mail... that's documented to have arrived to their location; however, my mail never made into my box. Literally, will careless place your mail in other people's boxes. I've had credit cards and state documents be opened by other box holders because of their carelessness. I am planning to place a complaint with the state as well as better business bureau and speaking to my attorney on this issue. Black older women with glasses hung up in my face when I stated how upsetting it is that they aren't placing my mail in my PO Box.

I normally only come in here to drop off items that I need to send because I am doing a return some…read moreother reason other than my own personal shipping needs. It was about 8:30 am when I came in. Brandy was my cashier(not sure if that's what they are called) but she helped me send out all my packages including international. I had 5 packages in total and had no idea what to do. She was kind and patient, I know it was early and I'm a talker, and even though she didn't speak much she made me feel very safe to be able to just talk and express my concerns I had with international shipping. Pricing was very fair in my opinion. I shipped all 5 boxes for less than $150 using standard shipping. The entire team was so kind and handled my packages with care and even helped me make adjustments to them. Great spot!!!

Very impressed by this location. I had occasion to visit the week before Christmas to send a…read morepackage The line was wrapped around the store and nearly out the door when I arrived. I questioned whether or not I should come back but I stayed as I needed this package to go out as soon as possible. The line ended up moving very quickly as even more customers arrived. All three registers were open and the employees were working speedily and diligently to help the customers as quickly as possible. As my turn came I was told my package may not arrive by Christmas as the deadline for that date had passed. However I learned that only two days later my package was received and all was well. Very happy with the staff and the wonderful service I received.

I understand that lost packages can happen, but what I experienced with UPS was beyond frustrating…read more My package contained custom-made clothing and gifts sent from Nigeria for my brother's wedding. I have video evidence showing the package being scanned and physically loaded onto a UPS truck... and then it somehow vanished into thin air with no further scans or accountability. Throughout the process, I received conflicting information and spent months trying to get answers. UPS continued stating there was no evidence the package entered the network beyond drop-off, despite the fact that I literally have proof of it being loaded onto their truck. To make matters worse, because my label was purchased through Shippo, communication and responsibility kept getting redirected elsewhere even though UPS was the company that physically lost the bag. The compensation offered was minimal and did not come close to reflecting the actual value or significance of what was lost. At some point, it felt less about genuinely helping locate the package and more about quickly closing out the claim and moving on. I understand situations like mine may fall into the "1%" of lost packages, but I truly hope UPS revisits how those rare situations are handled because customers deserve better communication, transparency, accountability, and actual support when something this important disappears after entering UPS custody. I honestly still hope the package somehow miraculously turns up one day.

Fast friendly service, would recommend coming here for any quick print needs. Personal was very…read moreattentive and helped guide me with any questions I had.

Awesome service and very friendly! I just love this cute little gem in the community. Thank you…read moreguys!! See you soon!

Always on their game. The nicest employees you'll meet , I love that they're so fast too!!!read more

I have been struggling to find the perfect place to drop off or ship items, especially during the…read moreholidays. This little gem in Royse City has literally surpassed every level of business etiquette and customer service I could have hoped for. I usually deal with the gentlemen (assuming the owner), but the girls are sooo sweet and helpful as well. Every visit I make to this place leaves me with a smile. They make you feel like family when you walk in. There is nothing that I have experienced in a great while that exceeds their customer care. You even learn a thing or two while there. I will always recommend them to family and friends. Thank you guys for top-notch service. You make this momma's day out less stressful every time.

When I was thinking about setting up my LLC last year I came here multiple times for notary…read moreservices, welcome to being ADHD, and they were so kind and helpful throughout the process. I couldn't have asked for a better price, even with the multiple needs for it on my side! Thank you for the grace!

Many thanks to JR in the printing department for doing a fantastic job on our Boy Scout Court of…read moreHonor program!! His ideas were excellent and the finished product exceeds my expectations. Definitely taking future printing projects to this store!

The FedEx in Forney located in the Walmart sucks. I needed help carrying in a box and the store…read moremanager Demone Brown said he couldn't help me. There was an employee just standing there and he said she couldn't help either. I'm going to assume another employee was going to come in or be back from lunch, because he did say he could help me in 30 minutes. I was not going to wait 30 minutes. The gentleman behind me in line helped me. When we went back in Demone said he couldn't leave the store and the employee standing there was in training. Well, train her how to help customers.

As a work from home, professional, I absolutely appreciate the professionalism and courteous…read moreapproach of the team at the UPS Heath location. Cam, in particular exemplifies, everything that UPS should be proud of; professional courtesy, attention to detail, and adherence to best practices with notary services. I strongly recommend this location and they have made a customer for life. Ken K.

I love this UPS store location. The staff is always friendly and efficient. I ship a lot of…read morepackages and the truck pick up is always timely. I bypass other UPS Stores to come to this one. Highly recommend.

No Took care of my…read morenotary and certified mailing needs. Very friendly service. Will return.

They were able to notarize a set of documents I needed to get done and mailed them from the store…read more They made it to their location and accepted by lawyer. Very reasonable on prices. If I keep something sent out fast this place is a very good and close option.

In my opinion, this organization is the worst shipping company in the U.S. No flexibility,…read moreovercharge on secondary services, and arrogant. If anyone gives them five stars, they don't ship very much. I would definitely look for someone else to provide your shipping needs.

The service here is cool if your dropping off 1-4 items but I came in to drop off a load and my…read moreexperience was horrible. Not only was it slow , but they scanned the labels incorrectly , they forgot to scan labels , and then put us behind more customers which held us up another 30 minutes .