BE AWARE ON THE WARRANT PROCESS , I had a bad mattress I have a month trying to reach someone to…read morehelp me and submit my claim defective mattress and they are just avoiding all this sending me text message that I have to do everything by my own , Andrew , Ava they are apparently professionals but they have that form -being very diplomatic about telling someone to go f.... themselves --specifically Serramonte Store Unprofessionally, It seems like the store itself makes the warranty process a hassle just so you'll get fed up and drop the claim; even though I bought two bed bases and two mattresses, they don't fully respect the customer. TERRIBLE SERVICE--they treat you wonderfully when they're trying to make the sale, but once you're in, you're on your own. When literally is almost 10 grand the sale. SUCKS

BE AWARE OF RETURNS!…read more My return experience is dissatisfied as it wasn't clarified to me in store that the bases are non-returnable where I'm now stuck with one. The manager had recommended I put it on Facebook marketplace or offer-up as if that could be easy for me to do when I have a disability. Do you think I can meet with someone and lug around a base in my wheelchair? So now I'm stuck with a base that's barely used that I won't be using that I'll need to pay for. There should be more clarification and signs in the store that say ALL SALES FINALON BASES. The way you find out is when you want to return it.

Had an amazing experience with Mattress Firm at Westlake Center and especially with Sun. He helped…read moreus pick out our mattress and when we realized after trying it at home that we needed to make a change, Sun was amazing at helping manage the return and replacement process. Genevieve and Joshua also helped out throughout the process as well and the entire team was so incredibly professional and friendly. Thankful also for the Black Friday sales event that helped us get what we believe is great value. Highly recommend stopping by if you are looking to purchase your next mattress!

Great sales associates very knowledgeable, Gen and Joshua are the best. Great prices and one day…read moredelivery was amazing.

Friendly customer service and some of the best prices in the Bay Area for good quality, basic…read morefurniture for home, dorm, or apartment

Came here looking for a sectional. The workers were all extremely friendly and asked us if we…read moreneeded any help. We decided on our couch and we managed to get a great price on it. The whole process was quick and painless. Great family owned business and happy to support them. Thanks!

I had originally purchased a mattress with an adjustable base. The sales person who had helped…read moresuggested a certain mattress and I originally liked it in the store. When I received it it was very uncomfortable. I'm also in a wheelchair and I was sinking into the mattress and had to return everything that was barely used for a couple weeks after purchase, upon speaking to the sales associate i was told I could return the mattress but not the base. There are no signs in the store nor was I told it was all sales final on the base. The manager supposedly spoke to their district manager to not charge me for the pick up return to try and "work" with me, but it's still not right that a base cannot be returned especially when it's hardly used. There should be signs that show "ALL SALES FINAL ON BASES NO RETURN" I lost my job almost a month ago and hardly have any money to pay for the base I'm not using that's on a lease because this store and their associates are negligent to letting their customers know that a base cannot be returned once purchased.

We've finally closed the chapter in my life, of my tenants from the underworld. We've completed our…read morerenovations for our home and ready to shop for some new mattresses! No lie, I came in with a grumpy attitude and hangry cause my mom refused to let me eat something prior to shopping after work (iykyk). My mom is your typical asian parent.. a bit stubborn and ignorant, and always looking for a good deal. David Bandalan was our sales associate and he was more than helpful and patient. I was only there for translation, but there was a lot of back and forth and he stayed with us till closing. We were happy with the end result and we came out with 2 mattress purchases and accessories. Delivery was on-point and the set up was quick! In and out within 10 minutes. Highly recommend David for a good deal!! Funny guy as well.

My now wife and I were looking for a new couch before our parents came for Thanksgiving. We wanted…read moresomething that would be comfortable to sit on but also comfortable if someone needed to fall asleep on the couch. Ira helped us look at a couple of classic pull out couches but the mattresses on them weren't very comfortable. He was very patient and never pushed us into getting something we didn't really like despite what we were looking for. He also suggested we look at some of the more modern sofa sleepers as there would be more comfortable and be better on space. We ended up falling in love with the grey sleeper sofa in the provided picture as it had a part where it extends, drink holders in the middle, charging ports in each side and shelves at the side to hold books or other items. We got all of this for less than $1000! We even found the same model at another store and Ira was able to price match it. Ira's team was able to deliver it to my house the same week and even took away the old couch. Overall, I had a great experience with Bedroom Express and I'll probably come back if I want a larger couch or even a mattress. Thanks Ira!

Go here! Julie was a great resource in helping us decide on a mattress. We must have gone all over…read moreto mattress stores to lay down on them. Finally arrived at Bedroom Express and we were really able to narrow down the choice. She also helped us choose a headboard. Delivery was fast and professional. They set up the frame and put down the Sealy high point hybrid. Now I don't want to get off of it. It's so dang comfortable. I like lifting the head to watch TV. It's much more comfortable and relaxing. Thank you for the personal service!

Terrible after purchase customer support, who's only answer to parts that were missing from the…read moreinitial install by sleep number, is to buy the missing parts for $45 after spending almost $10,000 I am adding this part for Chris V response from Sleep Number, I started in the store, your sales person said that they could not help and for us to call customer service. It seems that your store started the terrible experience by sending me to customer service and taking no responsibility for the bad installation of the bed by your installation team. The funniest thing is that you responded to this post within just a few minutes of posting, and I still have not had my situation resolved by sleep number, work on the customer service up front, and not after wasting 3 hours of my time with terrible phone and chat customer support.

Jade at Sleep Number is the reason we decided to purchase our bed. He was kind, knowledgeable, and…read morevery easy to communicate with throughout the process. He took the time to answer our questions and helped us find the right fit without any pressure. We absolutely love our bed and are very grateful for his help. Thank you, Jade!

The store manager Brian is incredibly kind and humble aside from being super helpful! The furniture…read moreis good quality and extremely reasonable in price we have found. Good products and excellent customer service. Happy to recommend them!

UPDATE!!!! Worst Customer Service Ever!…read moreBad practices, lack of communication with poor accountability. I designed my media room centered around the size, color and style of the loveseat. The other items I purchased all went very well together. I made this purchase in August 2025. The Maimz Loveseat with matching Ottoman, 4 Barstools, a Dropleaf Round Breakfast Table with matching 4 Chairs and assorted furniture including a bed, frame and swivel leather chair. Delivered February 21st 2026 They didn't let me know the loveseat would NOT be delivered. They canceled the order. No one knew what happened. It took over a week of me calling them. Finally someone at Corprate said they issued a refund in January, but failed to let me know through a call, text or email. There wasn't any paperwork confirming a refund transaction until March 3rd. Finally received an Email after over 8 phone calls to customer service, the store and the Philippines that the couch was discontinued. So I have an ottoman with no matching couch! Where did the refund money go? No paperwork, transaction number or notification. When asked where they sent it, they didn't know which bank account? Unacceptable follow up with nothing good in email, no detailed information at all. The worst customer service I have ever received . Sold me an an ottoman with no matching couch. That they finnaly issued a pickup for return, but never mentioned my refund! Poor excuse that it was discontinued, I had first dibs on the display couch. This was mine! Where did it go? I'm returning everything I purchased for this room from Ashley. But they are refusing to take back the barstools and Breakfast set. They left me high and dry like an empty airplane with passengers left in the terminal. The customer service is completely unacceptable. If i get one more AI Chat bot from Jenny, I'm going to scream. ---- Review I wrote when purchased: Miss Vivian is the BEST at this Colma location. She got me deals upon deals. I'll never forget the time she spent with me making my purchases, and all of the assisting staff and management. Each and every person and item is Top Notch! I can't wait to get these home just in time for the upcoming holidays. This location has good parking. Clean well displayed store. I found many items of interest. Will definitely shop at this location again in near future.

No hassle from them at all. Quality products, and quick delivery service. Huge selection and priced…read morefairly.

We purchased a nice couch, fit great in our house. Until we discovered the two end pieces that have…read moreno arm, slide off when you sit on them. So uncomfortable!! After two days we called the store and wanted to upgrade, we wanted to look for cushions that stayed put. The sales guy Steve said absolutely not. He said no one else had complained, he said the couch is yours, we will not return it for anything else!! We are very disappointed with his customer service, and we were willing to upgrade!! And unfortunately there was a dent in the arm as well. All around disappointed with Steve's customer service policy. We didn't want something for nothing Steve!!