BE AWARE ON THE WARRANT PROCESS , I had a bad mattress I have a month trying to reach someone to help me and submit my claim defective mattress and they are just avoiding all this sending me text message that I have to do everything by my own , Andrew , Ava they are apparently professionals but they have that form -being very diplomatic about telling someone to go f.... themselves --specifically Serramonte Store Unprofessionally, It seems like the store itself makes the warranty process a hassle just so you'll get fed up and drop the claim; even though I bought two bed bases and two mattresses, they don't fully respect the customer. TERRIBLE SERVICE--they treat you wonderfully when they're trying to make the sale, but once you're in, you're on your own. When literally is almost 10 grand the sale. SUCKS read more

See all

BE AWARE OF RETURNS! My return experience is dissatisfied as it wasn't clarified to me in store that the bases are non-returnable where I'm now stuck with one. The manager had recommended I put it on Facebook marketplace or offer-up as if that could be easy for me to do when I have a disability. Do you think I can meet with someone and lug around a base in my wheelchair? So now I'm stuck with a base that's barely used that I won't be using that I'll need to pay for. There should be more clarification and signs in the store that say ALL SALES FINALON BASES. The way you find out is when you want to return it. read more

Huge thank you to Jayden at Mattress Firm! You made the bed buying process so easy and quick for my husband and me. You were so knowledgeable and explained all the different bed types and benefits to us and walked us through every step of the way. You truly are amazing and definitely made us returning customers! Thank you!! read more

This store has good reviews for a reason! They have such a wide selection of bed options from hybrids to foam to traditional. The staff here is SO helpful. If you want they can assist you in what beds to try out etc and they are not pushy. We ended up spending 3 hours total and it felt like a marathon but were able to get a great bed at a good price thanks to Memorial Day deals. Would def recommend dropping by! read more

We received excellent customer service from Pamela! We are very pleased with our purchase.

I was not excited to go bed shopping but Kyla made the process super easy. I highly recommend working with her. She walked us through all of our options, was patient with our kids and allowed us time to consider the best option for us. We probably won't have to by a new bed for a couple decades because of this purchase but we feel assured we made the right decision and choice for our family. read more

Kyla was amazing, she was so helpful with the process and if you have an idea of what you want she'll get you out of there quick and easy! 10/10 experience! read more

Kyla is AMAZING!!!!!! She took care of my partner and I. We joyed our time going over all mattresses and bases. Great experience! There is always some kind of promotions and sales here. Highly HIGHLY recommend coming here and if Kyla is there, that's an extra plus because you'll walk out happy and with a smile. read more

Note that this is just a showroom, so accordingly, their on-hand inventory is limited. After Ikea failed us, we needed a queen size mattress and box spring pronto. We contacted this place (Sat, Aug 3rd) and informed the saleslady we couldn't wait for delivery and needed a queen sized mattress and box spring. She wasn't able to match the online price and stated that the best they could do was $XXX.00 for the set. I asked when they closed and she informed us that they closed at 8pm. When we got there, that particular saleslady was gone. The saleslady we approached stated that they had a queen sized mattress, but not a box spring. Of course I am livid because I just rented a Uhaul that will cost about $80 after mileage and now they don't have the set. Eventually Fazzi (my apologies as I don't have my receipt in front of me, so I don't know her name) was able to offer a bedspring and mattress for the price the lady quoted. Both the saleslady and the new manager were friendly and professional and turned a bad situation into something positive. Here's What I Think... I would recommend this store to others, but of course I would remind them that there is limited merchandise on hand. read more

Mattress Firm Colma - Mattresses Near Me - Colma, California

It's nice you can trade in your bed (for a cost) but the prices reflect this. When we had an issue with the replacement, I got the run around called 3x and my associate NEVER got back to us. Only super low or high end Purple mattresses. Side sleepers do yourself a favor and try the Purple showroom in Emeryville. Worth a trek. J read more

We had been bed shopping for a couple of months visiting several mattress stores in our area. This particular mattress firm seemed to have a large selection of beds compared to other locations we checked. We had previous bad experiences with rude staff pushing sales & rushing us to make a decision. We felt no pressure with John. He let us take our time testing out the beds & bases. He made it a very pleasant and easy purchase. He answered all our questions and showed us beds catering to my concerns. My husband & I are both big warm sleepers with different bed preferences. John helped us find a bed that catered to both our needs. He was also able to schedule our delivery to be the next day. (I had previously bought a mattress at another store, but they kept delaying shipping when I was promised a certain date because I'm having surgery). Can't wait to use our bed. Thanks John for saving the day! read more

We were shopping for a new mattress and had a clear idea on what brand we wanted. We were hesitant on having to go into a mattress store (versus buying on line) since we did not know what the experience would be like. When we walked in we were greeted by Marcos. We communicated what we were looking for and he showed us exactly what we wanted to see. No hard sell, no trying to show us other brands. It was refreshing to get an excellent sales person who was NOT pushy and did not try to up-sell us. He explained all the pros and cons for the mattresses we were looking at. He was friendly and knowledgeable and wonderful to speak to. He helped us to make a good decision and we were able to purchase a mattress. He made the whole process really easy and painless. Highly recommend buying a mattress from Marcos at this location! read more

John and Victoria are incredibly helpful! We'd been hunting for a bed for ages and were both extremely knowledgeable and patient, and just genuinely warm people. Great value, too! read more

This review is for John Maldonado from the Mattress Firm Colma and also Daly City location who was of great help in getting me the mattress I want. I was in a time crunch due to an unplanned move and needed one asap. I knew which one I wanted immediately after John showed me a couple of options. I needed to wait out a few days after bc of timing with my move, but John was so helpful that I came back to him again to make sure I made my purchase with him. He was kind and patient as he helped me place my order and answered all my questions. I came in to Mattress Firm expecting shopping for a mattress to be difficult, but John made it a surprisingly pleasant and easy experience with his knowledge and top notch customer service skills! read more

I came in to test out mattresses as I was in dire need of a new one. Kyla was great, she was so skilled and knowledgeable of all of the different offerings. If you are searching for a new mattress make sure to stop by and shop with Kyla. read more

As soon as I walked in I was greeted by the young lady Victoria. She was very nice, helpful and knowledgeable. She answered all my questions and helped us get the best mattress to fit our needs. I'm very satisfied with my purchase and in store experience. I definitely recommend this store. read more

They were able to look up my delivery from a purchase back in 2014 and confirmed it is still under warranty. Fingers crossed temper pedic honors the warranty. FYI temper pedic mattresses are fantastic for about 4-5 years but dents in the area where you often sleep. The mattress is not something you can flip to prevent this and rotating it only works moderately. read more

This review is more for the customer service by employee Ariel. I purchased a bed a year ago for my mother and during this time I've had issues with the remote control not syncing with the unit. Ariel was attentive to my concerns and was able to arrange a courtesy house visit to fix the problem ASAP. Thank you Ariel!! read more

Came back after 7 years, which seems to be the timeframe each time we upgrade out mattress. We worked with Dijonae, and as always with this location had a great experience. She was very friendly and knowledgeable with the products. read more

Read really great reviews, so figured that was a good start. I did not need another stressful experience of buying something new during covid. Immediately, I was greeted at the door by Ariel (like the mermaid he said - but with a Spanish accent). It was a catchy, easy way to remember his name. He asked me my price points and if I knew what I was looking for. Im loyal to futons and have slept on one forever, so I knew the feel I wanted and thought I knew what I wanted. By the 2nd bed I laid on, I knew it was the one, but wanted to try others (from higher price points) to see what I would miss. I then found another 2 that were comparable, but when I tried again later, I knew they werent right. Oddly enough the cheaper one (with the sucky warranty - 5years) is what I decided on. Note: this is not anyone's fault, but it is what it is. Ariel was never pushy, he listened well and really knew the different beds and what he thought would match a futon experience. I think in total it took me 45 minutes including paying, and talking a bit more. He was very friendly as well as the Manager? Everett. They even entertained me when I asked about the name of the bed, only to discover that what I saw referred to some sort of padding made by another company. We all had a good chuckle. The best part is - the bed will be here LITERALLY the next day. I couldnt have asked for it sooner. I would go back in a heartbeat. They really know beds and it was pressure-free. Do be sure to take advantage of their sales, as you can get a great deal. I saved $150 on the bed I wanted. read more

We avoided getting a new mattress for too long, fearing something akin to a used car salesman push. But Nicholas in the Colma store was totally low key. Helpful, informative but no pressure at all. He just wanted to make sure we got the right mattress for us. We bought one, got it home, slept on it for a month and realized as much as we'd thought we wanted firm, we really hadn't wanted *that* firm. And when I called him to admit this he was totally nice about it, kept saying "I just want you to get the right mattress for you." He wouldn't let us switch until we came in to lay on a new one for at least ten minutes. Which was totally the right move - we ended up choosing a medium hybrid which wouldn't have been our first choice. But it was the right one. He made the paperwork easy, it was delivered within a week and we even got a refund because the other one was more expensive. Buying a mattress doesn't have to be horrible, is what I learned. read more

John helped me to select the best bed. I've had back pain for years and explained my situation and he helped me select the perfect bed that was just right for me. Thanks John! read more

I came in ready to buy the similar mattress I bought 4 years ago but in a king-size version. They keep great records and had the same exact mattress I love. It's called the Simmons Hybrid Alcove Plush because I don't like all foam mattresses, and all coils are not as plushy. I was lucky and received 5-star service from Anthony, who was knowledgeable and was able to answer all my questions. I was really impressed. They're having a great promotion on mattresses, free reclining base, and pay for the smaller mattress and get the bigger mattress deal. So...pay the Queen price for King, pay the Twin price for a Queen. So I came, I bought and I will be sleeping happily in my new larger sized bed that can now recline on my both my head and feet because I upgraded the free base, since I didn't opt for a box spring I thought it made more sense. Great service! I can't wait for my new mattress. read more

I went shopping for a new bed for my parents and had the pleasure of meeting Gen! She is warm, friendly, easy to talk to and so knowledgeable. She is so nice about answering all my questions (and I had a lot!) and providing extra information for things I didn't even know to ask about! She had great suggestions for my parents and we ended up finding the perfect bed for my parents! We got a great deal for a great quality bed for the Memorial Day sale. Thanks to Gen and Simone for all your help! read more

My husband and I finally decided to purchase a King size mattress. Kyla was so knowledgeable & patient with us. She went out of her way to find us the best deals. I really appreciate her giving us such awesome customer service! read more

In my opinion, best mattress buying experience ever from any furniture store, let alone a chain. I don't remember the sale reps names but they were amazing. They don't just ask you what type of mattress you are looking for, they actually ask you a series of questions to uncover what type of mattress you have right now and lead to you the mattresses that they believe could work for you. I also like that they were not pushy, and didn't lead me to the most expensive tempurpedics right away. All in all, a great experience and took home a simmons beauty rest black a few months ago, all during pandemic and still provided 5 star customer service here. I'll be sure to come here again when I need another mattress. read more

We walked into Mattress firm trying to buy a mattress for my daughter. Victoria was the one greeted us. She is very patient and knowledgeable about the mattress. She answered all the questions and concerns I have with the mattress for my daughter. She helped my daughter find the perfect mattress that is suitable for her. If you are looking for a mattress, come by and look for Victoria! read more

Had the best service picking out my first mattress EVER! Charles aka Chuck made the experience smooth and easy! He guided my girlfriend and I to picking out the absolute best fitting mattress for our needs. Shout out chuck! 10/10 recommend. Also staff was great! Shout out to the Mattress Firm fam! read more

It was time to shop for a new mattress! That's right, I said "shop" which means I want to look around and see what I like/dislike before spending $1k+ and deal with delivery. I came in on a Friday afternoon (appointment only). The appointment was easy to make however I was not aware that this "appointment" meant I would have to figure out exactly what I want and purchase it then and there. Deanna walked me through the different types of bed. Maybe 20/30 minutes in after trying 5/6 different beds, I had a good feel of what I was looking for however still wasn't 100% sure. There were so many things to consider: Which base to get? Is it worth the price to upgrade? Should I spend an extra $200-300 on a better bed? Can I settle for this one? Which one do I really like more? Would my boyfriend like it? At this point, Deanna was giving me prices and instead of writing these down so I can get a better picture and compare, she verbally told me how much everything was and how much discount I would get. It started to feel like a bad sales pitch. I was not ready to make a purchase so I told her and she just kept pushing asking me what my budget was and that she can make me a good deal. I understand that she was trying to make the sale however, if a customer tells you they are not going to purchase that day and they need time to think, GIVE THEM A LITTLE SPACE. She just kept asking me what she can do for me to at least put down a 10% down payment, I didn't even get to think about which base I wanted!! I felt so overwhelmed...... After a back and fourth conversation about "what she can do", I told her that I want my boyfriend to come try out the bed since he will also be sleeping on it. She then told me that we can try it out for four months after the purchase and if we do not like it, we can exchange it. Why would I spend $1,000 on something I'm not sure about? I'll have to go through all the trouble of having it delivered and set up to find out maybe I should have went with another one? Then needing to exchange it... She did not seem happy with me when I asked to make an appointment with my boyfriend to come back. To be completely honest, this makes me not even want to come back and make the purchase elsewhere. This was a very bad experience and I hope that this aggressive sales technique tones down a notch. read more

We walked in looking for a bed and didn't quite know what we needed. After speaking to Marcos we felt more than confident in choosing a bed and found one we were very happy with. He was very knowledgeable and friendly. He definitely made the experience of mattress buying a whole lot easier than I expected it to be. Can't say enough about how much of a help he was to us and recommended this store to anyone and everyone read more

I was shopping for a new mattress and was unsure of what I wanted. Everett was kind, patient, knowledgeable and efficient. He knew I was short in time but was able to present to me ones he thought would match my preferences. We were able to purchase one matching the needs we wanted at a great price during the Labor Day sales. Thank you Everett and the colma team! I'll be sending my friends and family there! read more

This place has amazing customer service! Went in there with a friend to help him find a mattress and was greeted by Marco who was super helpful. He mentioned he was in training but it seems like he's been doing this forever. After our experience I wasn't looking to purchasing a new mattress but I will be coming back to have him help us out. Keoni was helping him train and was just as helpful and knowledgeable. Didn't want a mattress but seems like a need one now. Great customer service all around read more

Predetta was the sales rep that helped me figure out my mattress. She was knowledgable, very kind, and incredibly considerate of how people sleep in their bed in order to find the right fit for you. She made my experience at this mattress firm extremely enjoyable! The Mattress Firm overall was standard for any Mattress Firm. They had all the big name brands and most kinds of mattresses (inner spring, memory foam, latex, etc.). Because of the available options, finding something that's right for you should be doable within your shopping endeavor inside the store. Don't get the bed sheets in there, though! They're low quality, made of microfiber, and you should 100% invest in a nice set of sheets elsewhere. read more

Ordered a Purple 2 mattress and took a day off waiting for my delivery. Drivers say they showed but no one rang the bell and when I called back they refused to redeliver in their words Paid $99 for delivery..... Got a missed call, called them back but they forwarded my calls every-time Fiza Adnan, was my sales rep who organized it but the failure came from the Drivers and warehouse who didnt do enough to reach out or even ring the bell Horrible customer experience. Please consider this when ordering from Mattress Firm read more

Went in with my friend to check out some mattress deals for Black Friday weekend, and we had such great customer experience! Our salesman was Carlos, who was patient, knowledgable and friendly. He really took the time to explain our the different types of mattresses, asked us about our sleeping positions, and listened to my friend and I go on and on about our problems with sleeping. He helped waive some fees and with this black friday deal, i am sold! Thanks to Carlos, I've bought my new mattress for the year and really appreciate the time he took out to help me select the right mattress for me along with price comparisons and financing options! read more

Never shop here ever...worst customer experience ever. I would like state that people that work here don't take there job seriously, and do not represent professional work ethic. This place is a no! I will never shop here again. read more

John was super helpful. Very knowledgeable about the products and friendly. His help was appreciated

I had a fabulous experience with John from the Colma Store. He made it a point to return my call even after closing and took the time to look up and get the information needed to fix my issue with my remote since I purchased it in 2020. He was friendly and understanding. I will definitely recommend him to friends and family. It's been a very long time since I've gotten that level of service, Thank you John! #1 in customer service. I know exactly where we will be making all future purchases. read more

I was in desperate need of a new mattress. When I walked in we were greeted by Marcos. Marcos was friendly, informative, and guided us through several options. We were finally able to make a decision on what mattress was best for us. Marcos set everything up and we were out of there in a flash. I would highly recommend Marcos, and this location if you are in need of a new mattress. It is a Mattress Firm location, not a sleep train anymore in spite of the pictures associated with this Yelp posting. read more

Someone give Mr. Everette a raise. We walked in with a budget and he worked with us to find the perfect mattress. Everette is so knowledgeable and got us in and out with a mattress, bed frame, and mattress protector for such an amazing price! This is my second time purchasing from Mattress firm and both times I've had such great experiences!! Definitely recommend. read more