Had a great experience shopping at this store and so far loving the mattress we bought. Went in with my husband and toddler a few months ago. Greg helped us, and helped us figure out exactly what we needed. He was super helpful in explaining how a mattress and pillow configuration can help relieve pressure points on your body. My husband's a side sleeper and I'm a back sleeper, and somehow we were also able to figure out one mattress for both of us after trying a few. It was also great because they use disposable liners on every mattress that we tried, and the store is pretty much toddler-proof. My toddler had a fun time carrying all the dolls from bed to bed, pretending each one was sleeping which really let us relax a little. So far we're really happy with the mattress after 3 months, and it does feel like we're getting a better night's sleep. Thank you Greg!! read more

Do yourself a favor. Dont waste your money temper pedic will not honor warranty. First sag was not deep enough, sent picture showing 3/4" sag then they pointed out small stain on side of mattress from cup of coffee. warranty denied. read more

Greg helped my partner and I find the perfect Tempur-Pedic pillow, and was able to arrange a great deal for us. Highly recommended, and will be back for future pillow and mattress purchases! read more

Ivan was great. Very informative, patient, and he was great with our kids who ran around the store. We are still deciding, but he did a really nice job helping us. read more

Tempur-pedic does not guarantee the quality of their mattresses. The one I purchased, a tempur-breeze, was clearly defective. It had no side support on the left side, I documented this clearly with photos to their claims dept. Their warranty is very specific to central sagging only, so any edge failures (such as with mine) is not honored by customer service. Buyer beware! read more

The customer service here is amazing! My review is specifically for Greg who was so knowledgeable and helpful. We had a day of visiting various mattress stores and Greg was by far the best individual we encountered. When we walked in, he asked us if we had any issues sleeping. I mentioned that I tossed and turned a lot. He immediately pointed out that my pillow and mattress setup wasn't right. I never even thought about this - I always thought I was just that kind of tossing/turning sleeper! He picked out two pillows for my boyfriend and I to use while we were trying mattresses. According to Greg, a pillow is 25% of the support - if a pillow doesn't feel right, then a mattress won't feel right. I have to agree whole heartedly with this because he picked out a low pillow for me and it felt AMAZING. I had been using high, fluffy pillows my whole life and I never realized it was causing me issues! I am a side sleeper, but I needed a low pillow since I have a smaller frame. We tried three mattresses and laid on two of them multiple times. For every mattress Greg laid out a paper sheet to lay on so it felt clean. None of the other mattress stores laid out this sheet or picked out custom pillows for us. (...I'm looking at you, Sleep Number, with your uncomfortable pillows and lack of mattress sheets...) Greg was incredibly patient and had so much experience in the mattress industry. It didn't feel like he was pushing us to make a sale; he really seemed to love TempurPedic and it felt like he was giving the mattress a glowing recommendation as a friend. The store itself is beautiful as well. It's so thoughtfully designed and feels incredibly comfortable to be in. Each mattress is in its own little "bedroom" - it truly feels like you can fall asleep in any of them! I would recommend TempurPedic to anyone who is looking for a good night's rest and great customer service! The mattresses are a bit pricier but are worth every penny :) read more

We had a fantastic customer experience at this store. Eric and Greg were very helpful, knowledgable, and patient in helping us figure out the right bed we needed without upselling us. We came back a couple of times, and each time they each helped us and gave us advice. Once we decided what to buy, Eric helped us with the purchase and bundled items for the best value. This flagship store also had very straightforward warranty and exchange policies. I absolutely recommend this store and the customer service team here! Our experience was great! read more

No high pressure sales here, which I very much appreciated. After looking at many of their mattresses and checking their competition, I returned to purchase a king size Kluft mattress from them. I love it, best bed I've owned. Daniela was fantastic, she's really good at her job! read more

Nothing crazy to say - the dude who helped me out got me the pillow I asked for & got me the online deal. Much appreciated !

Went there couple days ago to order and try different versions of their mattresses. The staff (Sophia was my salesperson) was super helpful in deciding which one to get. So far so good. read more

this review is not written, or directed toward any particular store but instead Tempur-pedic as a corporation. I love their beds. I have two of them with an electric bedframe under one of them. But I bought a mattress topper and spent $250 on it and it was ordered by mistake. I called the company to see about returning it, and I was told that they do not take any returns or exchanges, except for defective material due to the nature of the product. this box has never been opened and I understand why they wouldn't take something back that had been touched but if it was completely still packaged and untouched, I think this is very bad customer service. This isn't an inexpensive item to buy and I was told I could give it as a gift. I don't give $250 gifts. And if I try to sell it, there's no way that I will get my full money back. I'm shocked that they don't make exceptions for untouched and packaged products. This is why you always want to order from Amazon and you can order Tempur-pedic through Amazon, they do not ever hassle you about exchanges or refunds. Tempur-pedic, you need to get on board with what's happening in the world. read more

I'm a long-time fan of Tempur-Pedic, but after 10 years, it was time to upgrade from my older mattress (which retains a lot of heat and is no longer made by Tempur-Pedic) to one of the newer, temperature-adaptive mattresses they have. I had the good fortune of having an excellent customer experience with Greg, who is the team lead at the new Tempur-Pedic Burlingame store. The first thing Greg had me do was try out a few pillows before trying any mattresses. As a long-time expert on TP, he was familiar with my existing mattress and pillow, and immediately suspected that my TP pillow was too firm and high for me due to my stature. After asking several questions and having me try a few recommended pillows, I settled on a lower profile pillow which he said would keep my neck aligned with my spine and prevent me from tossing and turning all night to adjust my shoulders. After the first night with my new pillow, all I can say is I can't believe I was sleeping on the wrong pillow for 10 years. My neck and shoulders never felt better after a night of sleep. Greg's comprehensive line of questioning and diagnosis continued on for the mattress selection, so I am confident my new mattress will be a winner as well. (If not, there is a 90-day guarantee). Tempur-Pedic sales folks are not commission-based, so there's no incentive to sell hard to customers. That said, Greg's passion for Tempur-Pedic is quite evident by his detective-like investigation and skillful matching of sleepers with bedding products. If you're even considering anything Tempur-Pedic, do yourself a favor and visit with him at this store--you won't regret it! read more

The customer service at this location was great! Isaiah W. was very helpful. He didn't pressure us like other sales people do. He was knowledgeable and informative. He gave us all the information about the different series and the costs, etc. We definitely will get a Tempurpedic just debating which Adapt series to go with. I love the Luxe Adapt Soft so I'm pressuring my husband for that! Thank you Isaiah for your help today! read more

I went in today to try the different types of firm Tempur-pedic mattresses available and Ricardo was great to learn from. In addition to asking questions about my sleeping habits and why I'm in search of a new mattress, he did a demo of the ergo base and made sure I was using the correct pillow for spine alignment. I am still in research mode (since this is a big 10 year purchase), but I look forward to coming back to the store with my husband for a 2nd round of evaluation. Thanks Ricardo! read more

If you're shopping for a Tempur-Pedic mattress, pillows or accessories, go to the source. Tempur-Pedic Burlingame is everything those random mattress stores aren't. Eric was very helpful, expeditious and knowledgable, and we put together an entire bed set over the phone in about 15 minutes. Turns out working with someone who knows the line and wants to help find the right bed, not constantly upsell, is a much better solution. You really can't go wrong with Tempur-Pedic mattresses either, so there's that. And they offer reasonable exchange policies, there's really no risk since you probably won't be returning it anyway. My last bed was a Duxiana 1001 and I won't be going back. Nothing against them, it gave years of good sleep, but technology is evolving. Highly recommend Tempur-Pedic Burlingame. read more

I came into the store to look at a bed recommended by a friend. He has a tempur- pedic in his guest room and when I stay there the bed feels so comfortable. I have back problems but wouldnt feel any pain sleeping in that bed. I decided to check the store and decided to buy the tempur- pedic luxe adapt firm. I literally look forward to coming home from work just to lie on it. My sleep and back problems have improved dramatically. Ricardo, the store manager walked me through the different beds and gave me a presentation regarding the different kinds of bed The bed is pricey but since Im older, there is no price tag on my health and comfort. I wished I got this bed years ago. Thanks Ricardo for your expertise and knowledge. I absoultely love my bed!! Also note : I ordered the wrong size box spring. I called and talked to Ricardo and he expedited the order and gave me a follow up call to let me know the order was sent and should be arriving sooner than expected. Thanks again Ricardo!! read more

Best beds with amazing customer service in Burlingame. I highly recommend talking to Greg about your bed and sleep needs.

My wife and I went to the store to get a mattress. I didn't want one, but she did. Their Covid procedures are excellent. I felt very safe in the store. On the first day we were helped by Willet. He was very nice and informative. We weren't sure though and decided to wait. The next day we went back. Willet wasn't there, but Greg F. was. He was outstanding. He was friendly and informative. He didn't mind us spending a lot of time laying on the beds. We purchased 2 beds and 4 pillows that day. We had to go back a week later for an exchange of bed sheets and was helped by Ricardo. It was a semi-complicated return that was handled well. All 3 of the staff were very knowledgeable and friendly. Our beds are great too. We sleep longer now. read more

Sophia at the Burlingame store was just so awesome!!! She was very knowledgeable and answered all our questions!!! If you want to but a Tempur-Pedic come to this store and see Sophia! read more

Great customer service. Ricardo gave us all the information about the different mattresses they offered and allowed us to safely try out the mattresses with protective coverings on mattresses and pillow. We all also used hand sanitizers during the demo. Thank you very much! read more

Wonderful customer service! We have stopped by this location a few times and we would like to thank Greg for helping us decide on a mattress and adjustable base to buy. We went with the Pro-Adapt mattress and Ergo Power Base. Greg has always provided us information that is beneficial to us in our decision-making process. He has been so kind, patient, understanding, and helpful! read more

This is a Red Carpet service. We booked a private tour. Greg greeted us with a super friendly service and he was very knowledgeable. The place was clean and you can tell they took care of the place, well run operations. We feel safe shopping for a mattress during the pandemic at this store. We have been touring a few places, by far, this is the best of the best. Greg took his time to answer our questions. Greg placed sheet covers on the mattresses and pillows before we laid down. OMG, these mattresses and pillows were very very comfortable. We really like the Luxe Breeze mattress and the Pro pillows. read more

Amazing customer service, even when it helped me and hurt them (for a return). They are the best. Thank you.

I've been shopping around a while to find the right and perfect pillow to match my Tempurpedic mattress. Decided to go this Tempurpedic store instead of looking at pictures online. This is where my boy Greg F comes out to greet me and assist my shopping experience. Greg is a super friendly and honest salesman. Super down to the earth guy and super chill! He greets you like if you were one of his close friends that he knows for quite some time. We were talking and joking around like best friends. He patiently listens to your needs and concerns and ask you questions to try to help you narrow down the decisions. In short he truly cares about your sleep quality. He wants you to get the best sleeping experience as much as possible. Greg gladly shares his recommendations to you based on what you told him and his own sleeping habits/preference. He gives you as much space and time you need or want to take. Yet he never ever pressures you or seems to get annoyed by your presence. I went there several different times to try out many different pillows. Yet he was never bothered or annoyed by carrying a bunch of pillows back and forth around the store. It felt like we were building a pillow fortress lol! With this pandemic, he lays out a clean sheet above the mattress and pillow so you can feel more confident and safe while laying on it to try it out. Greg even recommended a few places where I might be able to buy the pillows cheaper. He also recommended me to buy from Amazon for bedsheets that are just as good quality like the ones in his store. In short he truly looks for ways to help you save money when possible because he really wants you to save money. Not too many salesman these days really go that extra mile for you. He never ever pressure me to buy it from him just so he can make a sale. Finally I had found the perfect pillow that suits my needs. When I had found a better price or deal at a famous department store, Greg happily honored the sale price at his store. No questions asked at all. He just verified it with me and requested me to screenshot the competitors sales ad for his manager to see. Huge shoutout to Greg for finding me the perfect pillow and price matching a competitor's sales ad to save me a lot of money in the same time. If you're shopping for a Tempurpedic mattress or accessories, do yourself a favor and go visit my boy Greg!! You will thank me later. When I need to buy a new Tempurpedic mattress or pillow, I'll gladly purchase from Greg again. Greg if you're reading this review, Thanks a million again for your excellent friendly service!!!! All the best my brother!! read more