Installed My hitch…read more Pulled my trailer with my lights blinking randomly and came to the conclusion they weren't wired right. Brought it back and 2nd time, they got it right.

Great customer service. Was in and out in a jiffy. I will use this facility again if I ever need to…read morerent a truck and I am in the Tacoma area.

Small but they do a good job!…read more Brian I think is the sole proprietor/mechanic at this location. Went through here for 2 truck rentals, he gave us the 10% military discount and 10% web discount and went through all the insurance options with us. $400 cheaper than the same equipment from U-Haul, with 2 additional travel days. Only issue was with the truck trailer. Someone didn't coordinate properly, so we had to pick that up from their Tacoma location. Worse, a piece of the trailer broke while we were loading my husbands '68 mustang onto the damn thing, getting that all sorted out cost us almost the whole travel day! That was a pain, but not I think a reflection of this location or Brian's work. I would go through here again for sure.

Horrible experience we basically got scammed and told it was our fault. Read this review and make…read morethe decision for yourself. First off I'd like to say that the assistant manager has top-notch customer service and is an example of a great leader and person who should be running a business. 5 Stars for him. Now this review is about the owner of store. As you can see in the first photo, that is the level of the gas gage when we left the Facility. After using their cargo van, we went to fill up the gas before bringing it back into return. We filled the gas in increments of $10 and checking the gas gauge to make sure we weren't overfilling it more than we needed. Once we hit $30 I was thinking to myself we must've used quite a bit of gas. We continued to fill the vehicle until the gas pump clicked, indicating that the tank was full and that was $50 later. Yet the gas gauge still showed that we didn't have enough gas in the vehicle. That is why I made the video so I could bring it in and show it to one of the associates. As you can see the gas gage after filling it didn't go up at all. I thought to myself no big deal it's a faulty gas gauge they'll take care of us when we get back in there to return it. Upon arriving we explained to the owner of the store exactly what happened. He immediately got defensive denying any responsibility over his business and equipment and told us that we should have filled the gas based on recorded amount on the invoice that we received and to disregard with the gas gauge showed. With the insanely high fees that they charge if you don't return the vehicles with the right amount of gas no way. We just wanted to inform him that he had faulty equipment just in case another customer had to deal with the same issue. I don't know what was going through his head when he decided that telling us to disregard the gas gauge was going to be a good solution to tell us but it seems like he pulled it out of nowhere. After explaining to him, we trusted that your equipment was working so we filled it up based on the gas gauge like we always have. He basically made us feel stupid and said that it was our fault and that he's not responsible. The crazy thing is we didn't even ask for a refund so I didn't understand why he was so defensive and immediately jumped to it's not his responsibility. I come from a very large family 8 siblings who all used this location for many years and have never had any issues until dealing with the owner of the store. We basically got scammed and I have a feeling that this isn't his first rodeo doing this to paying customers. Word of advice if you are reading this drive down the street to another location. Or at the very least wait to work with any of the other employees working there and stand clear of the owner and if you're wondering who he is trust me, you'll know just from the disgusted/ irritated look on his face that's impossible to miss. Everyone else will greet you with a smile and will gladly take care of you. Hope this helps, and I hope the owner of the store uses this as constructive criticism to be and do much better.

Set up a reservation online to rent a cargo van and came in to get it. Rep. Donisha Hindman…read moreexplained that since I only use debit cards even though they have a Visa logo, I would be unable to rent one due to U-Haul policy. I have rented cargo vans before at this location with the same card and never encountered this issue. Granted, U-Haul's policy could have changed since the last time that I rented but I doubt it. My wife made a comment in a normal tone of voice about the change in policy and how off putting it was a customer and Ms.Hindman's response was snarky and rude. Ms. Hindman led me outside to show me what she COULD rent me all the while saying to herself and anyone that was in listening range - meaning me - that she didn't want to hear complaints about policy from customers. We understand that Ms. Hindman does not set the policy and that she has to abide by it for her job but she does not get to be rude to the customer about it. My contract states that I rented the truck from Thursday morning at whatever time I rented it and was to return it Monday, June 26 by 7 am. I have a full time job in another city that I have to be at, at 8 am. so I brought the truck to the shop and dropped it off Sunday night, dropping the keys in the locker thing. I personally came in at 7am today, Monday, June 26 to get my final close out bill and was told by the clerk that I could not get it because he had other things to do. Let me say that again.....a customer is in the shop and the clerk is saying that he could not help me because he had other things to do and that he will get around to it. I would love to tell you his name, but can't because he did not have a name tag on. He had reddish hair and a full beard. When I dropped off the truck Sunday evening and placed the keys in the locker, there was a sign that said that the truck remained in my name and my responsibility until the shop opened in the morning. When I was leaving the shop, after having been told that I was not important enough as a customer to be serviced right then and that he would GET AROUND TO IT, he casually mentioned that he would have to add on a $20 charge because it was a convenience to drop the truck off and use the locker. I'M SORRY? A CONVENIENCE? My contract states that the truck is mine until 7 am today, the truck and the keys were there at 7am, I was there at 7am. When I finally received the bill about an hour later via email, granted the $20 was not on the bill but to be told that I was facing a new and unexpected fee was a slap in the face and to be told over and over again by him that he HAD to charge it because it was in the contract - after I got to work, it wasn't in there - i read that one page print out that shows my signature and no mention of it. Every year there is a local Comic-Con in the area, not to mention the local Toy Shows that I attend and I have always used U-Haul and rented from this location in the past but I will no longer be returning - there are plenty of other truck rental places out there that do not have this level of customer disrespect and nickel and dime-ing. EVEN IF I HAVE TO GO OUT OF MY WAY to use them.

The employees are really nice and very helpful, the cars are maintained well and the employees are…read morevery friendly and are very helpful throughout the whole time. Everything was fantastic and the customer service was splendid i recommend this place to everyone if u need a friendly car for a little bit. -Rustine

Azar is always ready to help any customer He has helped me…read moreme out numerous times with rentals. Always professional and courteous..

So helpful and guided us through what we needed . Very kind young men . Such a great teamread more

EMPLOYEE NAME: Chase…read more This was my first rental in a long time and Chase helped me out the entire way politely and patiently. Even when a woman came in screaming about nonsense he wasnt shaken at all, not one bead of sweat rolled down his face, and this woman was terrible! I would recommend renting from here if Chase is working the shift, idk about the other employees as chase did everything for me that day.

I paid over $1000 for a rental truck to drive my pregnant daughter from WA to Vegas. I get there…read moreand they only have a van even though I've had this reservation for WEEKS and have called to confirm it! They didn't even credit me for the difference and tried to charge even more money! On top of it the vans transmission is slipping and the engine light is ON since I got it! I've had it 30 mins and they won't help me. They won't change it or anything I've called roadside I've called customer service serveral times. I was denied a manager! Let me be CLEAR!!! My wife dies driving that POS I will not stop til Budget is in the fucking gutter! I'm an insurance agent and I DO BELIEVE they are hoping this van will be in an accident to collect money from it! I will be speaking to a lawyer! I suggest a manager call me IMMEDIATELY! Confirmation # 1808260489018 3/6/26

Reviews Budget Truck Rental…read more Google review summary David Svedin a minute ago New We rented a truck from them when it was raining, it leaked in the front of the box our stuff got wet. The original estimate was $108.00 but they held $165.00 off the card saying they would adjust it when returned the next day. The return time was 12:00pm and they claimed we put down 9:00am. They charged a late fee and closed me out at $157.00 then we left with the receipt after returning it. Last night our card was charged over $500 for a point of sale transaction and we have not been since the truck was returned last Monday at 11:00am when it was supposed to be, no extra time, just a simple truck rental, a move from house to storage right here in Tacoma. And we paid $60 insurance for the truck that day we rented it, so this place has done nothing but damage our bank account unnecessarily, unwantedly and undeserving. Beware of this company when renting.

This place is a pleasure to do business with. The facility is clean and well cared for, and the…read morestaff is amazing. Our family has been doing business with them for years and they have always been kind and helpful. The manager has always been able to accomodate all of our needs. Almost like part of our family :) Thanks! - keep up the good work.

Very friendly staff, security is top of the line and prices are reasonable. Very happy with this…read morebusiness and my experience.