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    Team Automotive

    1.5 (52 reviews)
    Closed 9:00 am - 6:00 pm

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    Unusual Activity Alert

    Unusual Activity Alert

    This business recently received increased public attention, which often means people come to this page to post their views on the news. While we don’t take a stand one way or the other when it comes to this incident, we’ve temporarily disabled the posting of content to this page as we work to investigate whether the content you see here reflects actual consumer experiences rather than the recent events. Please note that we apply this same policy regardless of the business and regardless of the topic at issue. Read more on Yelp Support.

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    Reviews With Photos

    Seth Michael Andrew  4808 Bilandon Rd Louisville, Kentucky 40241 Executed 2 young girls (17 and 18)

    I went in yesterday and was treated with absolute disrespect Seth Andrews, an employee here, confessed to double homicide of 2 young girls. This excuse of a man is still employed here and has not faced any justice. Do not do business with these people at all or anyone connected to Seth Andrew's or the owner Bruce Mattingly who is actively protecting a murderer.

    Save your time and don't visit this awful dealer.

    See all

    2 months ago

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    B M.

    Helpful 76
    Thanks 30
    Love this 37
    Oh no 10

    2 months ago

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    B M.

    Helpful 186
    Thanks 108
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    113
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    2 months ago

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    B M.

    Helpful 314
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    Oh no 39
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    2 months ago

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    B M.

    Helpful 166
    Thanks 81
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    Oh no 17

    2 months ago

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    B M.

    Helpful 121
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    2 months ago

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    B M.

    Helpful 101
    Thanks 47
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    2 months ago

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    B M.

    Helpful 142
    Thanks 65
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    117
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    2 months ago

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    B M.

    Helpful 131
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    2 months ago

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    B M.

    Helpful 49
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    2 months ago

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    B M.

    Helpful 19
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    2 months ago

    By this point, Bruce, you know why. Maybe take a moment and try a little compassion, maybe a touch of empathy.

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    B M.

    Helpful 46
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    2 months ago

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    B M.

    Helpful 48
    Thanks 19
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    2 months ago

    Don't use this business they support murderers . Disgusting people shame on the boss and the man he's protecting.

    Business owner information

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    B M.

    Helpful 44
    Thanks 16
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    Oh no 5

    2 months ago

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    B M.

    Helpful 42
    Thanks 16
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    Oh no 5
    Photo of Suzy G.
    139
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    2 months ago

    Horrible customer service. Rude and disrespectful behavior from Bruce. Don't waste your time or money!

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    B M.

    Helpful 32
    Thanks 10
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    2 months ago

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    B M.

    Helpful 19
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    2 months ago

    Business owner information

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    B M.

    Helpful 6
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    2 months ago

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    B M.

    Helpful 38
    Thanks 18
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    2 months ago

    This place gives me the creeps.. I dont think I will be going here anytime soon. ESPECIALLY for a car!

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    B M.

    Helpful 8
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    2 months ago

    Business owner information

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    B M.

    Helpful 20
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    2 months ago

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    B M.

    Helpful 15
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    5 months ago

    Business owner information

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    B M.

    Thank you. We enjoy working with Miracle!

    Helpful 1
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    2 months ago

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    B M.

    Helpful 25
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    2 months ago

    Bruce Mattingly is the lowest form of humanity. Supports murderer working for him. Plenty of better options for a used car out there.

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    B M.

    Helpful 25
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    2 months ago

    If you cant trust a man's character you can definitely not trust what he is selling. His behavior is deplorable.

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    B M.

    Helpful 21
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    2 months ago

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    B M.

    Helpful 21
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    2 months ago

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    B M.

    Helpful 21
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    2 months ago

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    B M.

    Helpful 17
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    2 months ago

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    B M.

    Helpful 15
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    2 months ago

    Owner is heartless - tearing down posters of murder victims. Business owners that care about society don't do this kind of thing! FAFO!

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    B M.

    Helpful 7
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    2 months ago

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    B M.

    Helpful 19
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    2 months ago

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    B M.

    Helpful 11
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    2 months ago

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    B M.

    Helpful 5
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    2 months ago

    Stopped in to deal on a car and Matt and Andrew were all over the place on pricing. I got this weird killer vibe from Andrew.

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    B M.

    Helpful 11
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    2 months ago

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    B M.

    Helpful 11
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    2 months ago

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    Helpful 10
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    2 months ago

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    B M.

    Helpful 18
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    2 months ago

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    B M.

    Helpful 3
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    2 months ago

    Owner is shady and is horrible to people behind the scenes and to his community. He only cares about getting your $ at whatever cost.

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    B M.

    Helpful 7
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    2 months ago

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    Helpful 5
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    Page 1 of 2

    Ask the Community - Team Automotive

    Review Highlights - Team Automotive

    The staff is very friendly, helpful and professional and Bruce is very fair.

    Mentioned in 9 reviews

    Read more highlights

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    3.4
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    In summary - the local team is great and we had a good experience with them, nice clean offices…read more Their logistics teams and cooperation across CarMax locations, however, definitely needs some work. Scenario: We purchased a vehicle from CarMax and it was in Columbus, OH. We paid the transfer fee to have it brought to Louisville. It took 2+ weeks, multiple phone calls and follow-ups, and several false starts to actually get it transferred. The local team reimbursed the transfer fee and did what they could to make it right. Corporate CarMax, help these guys out and fix how your departments work together to support your local teams who are in front of customers.

    I have previously purchased cars from CarMax so I went back........Big mistake! I was greeted at…read morethe door and I was asked? Are you working with any salesperson? I said No so the gentleman said "well I can help you. I knew what I wanted to test drive so I explained to this salesperson and he retrieved the vehicle from its place on the lot. He didn't tell me he had to jump start it........ I test drove the vehicle and they evaluated my trade in. During the test drive I asked the salesperson what route people usually take. He told me he was new to the area and didn't know the streets. (You would have thought that was part of the training!) After the test drive I was told how much my trade was valued so I agreed and completed the paperwork for the purchase. After completing the paperwork I was waiting for the car to be brought up to the area where I could drive off. However........the car wouldn't start. The battery was dead. So the salesperson told me I could pick up the car the following day - they would replace the battery. He explained that service would have it ready when they opened at 10:00am. I arrive at 10:00 to complete the sale and pick up the car............I have my vehicles titled in my revocable trust. So the person in the business office asked me if my Wife was with me? I told her No it wasn't necessary. She then told me it was necessary. Another person in the office actually looked at my "Certificate of trust" to see that I am a Trustee and either Trustee can sign! (Again, you would think people in the business office would be trained!) Then I was told the car wasn't ready............they requested I go get a late breakfast! They admitted to not knowing the car needed service. Needless to say I could not understand how a Customer buying a Major Asset would be treated this way! I left before I said something unpleasant. While having my "late breakfast" I received a text telling me they ordered a battery and were waiting on it to be delivered! They would contact me after the Service Dept installed the battery. Needless to say I did not buy the car. WORST CAR BUYING EXPERIENCE EVER ! I left and went to Bachman Hyundai in Jeffersonville and purchased a Hyundai Santa Fe.

    Neutz Brothers

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    This was by far the easiest and best experience I've had purchasing a vehicle. Paul the…read moresalesperson is fantastic! He was not at all pushy and it took very little time - our whole transaction probably took about 15 minutes, not including the test drive. He knows what he is doing and is very laid back but very professional. Tommy Neutz, the owner, is also spectacular. We talked for quite some time about the business and why they do things the way they do - no pressure, quality used vehicles, and they stand behind them. I actually spoke with Tommy and Paul for way longer than it took to do the paperwork. I totaled my previous vehicle and found an Odyssey at Neutz Brothers. The vehicle was very clean but they said they did not have an opportunity to clean the carpet and floor mats. Since I needed the vehicle immediately, I asked to bring it back the next week (I actually couldn't get it done until the following week - my issue, not theirs). I dropped off the vehicle on Monday and when I went to get it on Tuesday evening, the guy who did the work was there and explained that the floor mats did not get as clean as he wanted so he wanted to keep them a couple more days to get them right. Wow - the company culture is so strong that the detailer is empowered to make the customer happy and is proud of where he works and what he does. Incredible. I wish I got his name to give him a proper thank you here but I do appreciate his efforts! I bought the vehicle on the 2nd. It had an out-of-state title so it needed a Sheriff's inspection (they took care of this when I dropped off the Odyssey for the cleanup). On the 19th, they had my tag. In Kentucky, the dealer has 60 days to get the tag (it used to be 30 but the big dealers lobbied for the extra time). Neutz Brothers had my tag in 17 days with a Sheriff's inspection in there, too. WOW!! I highly recommend Neutz Brothers. If you are in the market for a used vehicle, this is the first place you should go - and will likely be the last. I am a customer for life!!

    This was a Honest car dealer and those are hard to find too bad they closed down after all of these…read moreyears

    Louisville Honda World

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    (180 reviews)

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    Absolutely terrible experience. I will NEVER purchase from this dealership again…read more I am honestly shocked by how poorly we were treated. We arrived ready to look at a vehicle, and no one could even be bothered to come outside to help us. We had to call multiple times just to get someone to speak with us. When we finally dealt with Eric, the experience somehow got worse. He was incredibly rude, disrespectful, and completely unprofessional. He tried to get us to sign a letter committing to purchasing the vehicle, and when I mentioned putting money down, he demanded to see my card because apparently a credit card "would not work." The entire interaction felt unnecessarily aggressive and uncomfortable. Eric was, without question, one of the worst salespeople I have ever dealt with. There was absolutely no effort to earn our business or even treat us with basic courtesy. What makes this especially disappointing is that I purchased my last Honda from this dealership. I came back because of that previous experience and fully intended to give them my business again. After the way we were treated this time, I will never return. Maybe the lack of customer service explains why the lot looks the way it does. When customers have to practically beg someone to come outside and sell them a car, there is a serious problem. I will absolutely be sharing my experience with friends, family, and anyone who asks me where to purchase a vehicle. Take your business somewhere that actually values its customers.

    iDrive Financial

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    10/10 dealership would buy from them anyday…read moreit's rare to find an honest car dealer these days, they have nothing to hide and they make life long customers over a quick buck. Jacobs and staff are the best

    Purchased a used Mercedes GLC from this dealership in January 2025 for my daughter's first car, and…read morewhat followed has been one of the most incompetent, dishonest, and unprofessional experiences I have ever encountered with any business. The first red flag should have been the sales process itself. Ross altered numbers, overcharged us, and provided inaccurate figures both on paperwork and to the loan company in order to secure the sale. When the discrepancy was discovered and we demanded it be corrected -- because yes, $200 matters when you are already handing over a $9,000 down payment -- instead of fixing the error properly, we were brushed off with promises of a "free oil change" that was never honored. The ONLY smart decision made during this purchase was buying the extended warranty Ross pushed so aggressively. Since purchasing the vehicle, my daughter has been stranded on the interstate, we've dealt with towing expenses, repeated breakdowns, and multiple major mechanical failures. While frustrating, I understood that used vehicles can have issues, and I was thankful we had the warranty coverage. That's where this dealership somehow became even worse. When scheduling service, I clearly documented every issue with the vehicle, including warning lights and mechanical concerns. The car remained there for over a week. Ross personally called to say the vehicle was "completely fixed," the warranty had paid approximately $2,300, and everything was ready for pickup. My daughter drove 45 minutes, paid the deductible, got into the car... and absolutely nothing had been repaired. The dashboard was still lit up like a Christmas tree. After confronting them, the explanation was essentially that they somehow collected money from BOTH the customer and the warranty company while simultaneously "missing" every actual repair request. We AGAIN documented every issue in writing and made it abundantly clear what needed repaired. Another week passes. Jacob then texts saying the vehicle is "100% ready this time." The level of disrespect, arrogance, and lack of professionalism from him throughout this process was astounding. Dismissive, rude, degrading, and completely lacking basic customer service skills. He proudly tells me the warranty paid "another $4,000." And yet AGAIN -- the vehicle was STILL not repaired. The invoice itself listed: * Oil leak * Failed electric water pump * Collapsed motor mount * Rear wiper failure * Coolant pump issues * Air compressor problems * Front wheel speed sensor failure * Rear brake pad sensor * Starter battery excessive resistance * Lower oil pan leak Yet somehow, despite thousands being billed and collected, the vehicle was STILL returned unfixed. Ross's explanation? "I knew the air was the priority." The AIR was the priority? Not the active oil leak? Not the failed water pump? Not the issues that could destroy the engine or create a serious safety concern for a teenage driver? At this point, I genuinely cannot tell whether this dealership operates through incompetence, fraudulent warranty billing, deliberate deception, or some combination of all three. The car has now been there for nearly a MONTH and still has not been properly repaired. After happily selling the warranty and repeatedly agreeing to complete repairs, they are now suddenly claiming they are "moving away from warranty work." We are now involving an attorney because we are out thousands of dollars while being given the runaround by people presenting themselves as professionals while operating with absolutely no integrity, accountability, or honesty. Please do yourself a favor and STAY FAR AWAY from this dealership. Disgusting experience from start to finish.

    Team Automotive - usedcardealers - Updated August 2026

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