Big thanks to the staff at the Glenpointe...our last visit (11/2015) was for a funeral and when I explained to guest services one night why we got in so late, they sent up milk and cookies along with a condolence card. The gesture was so moving and thoughtful. Thank you, Glenpointe! read more

Worst part about this hotel? Nothing. I stay here every time I'm in town for work. I can see the beauty that is NYC from my hotel window as I dream of staying here forever. The restaurants within the hotel are quite expensive, but what do you think you're going to get at an exquisite hot spot like the Marriott? You want a cheap continental breakfast where your eggs come from chickens with AIDS and microwaved pancakes, go to the Days Inn. The gym is a fantastic place to release your aggression whether it's from your work day or the unnecessary traffic you had to sit in. The gym is large in size, almost as large as my biceps but not quite there. And these pillows and mattresses? Man you may as well be sleeping on Santas fat tummy with how nice and soft these are. read more

Stayed at the hotel for another seminar. I had a different experience than the first stay. First, after returning from dinner, I was surprised to find someone had dropped off a small refigerator and two bottles of water in the middle of my room. I moved it to the side of the room but kept kicking the darn thing when going to the bathroom. Then I notice the carpet was wet due to the leaking water from the air conditioning unit. Luckily it was on the last night of my trip. I informed the front desk but they failed to send someone to fix the leak. There was no response by mid-night so I went to sleep. The next morning about 10% of the room carpet was wet. read more

RUDE, INCONSIDERATE, UNACCOMMODATING; three words to describe the folks at the front desk at the Teaneck Marriott. Made a reservation by speaking to an actual person on the phone, not online. Got a decent rate on short notice, breakfast for my family of 5, check-in after 9pm would be ok, and we also requested a roll-away bed if our room wasn't able to sleep all 5 of us. We had a nice day in NYC visiting with friends, but we were dog tired by the time we arrived at the hotel at 10:30pm. Three hours earlier, I had called from a restaurant to confirm our reservation and I made sure that they knew we were a party of 5 and that we needed a roll-away bed or enough room for 5. They had a room with two double beds reserved for us. I asked if they had a roll-away bed for us, they answered that they did not. All 3 kids had fallen asleep on the 20 minute ride from midtown. I was greeted politely when I walked in, but that's where it ended. They reconfirmed the two double bed room. I asked again about the roll-away bed. "We don't have any roll-away beds and we're completely booked". The computer searching and conversation went back and forth a few times, and the "manager" came from around a corner. She says that she'd get us a second room for us. She said she'd "push it through". (Horray, salvation...). I asked how she was going to do that since they're already booked. She just said she could 'push it through'. My wife mandated, "at no charge, right". "Oh no, you'll have to pay for it, manager says". The conversation went on, between manager lady and my wife. Manager lady got louder and louder, less and less considerate for my 3 young children, and less and less accommodating. We drove the remaining 3 hours home. In business, I've been told that if you make someone happy, they'll tell 3 of their friends, make someone unhappy, they'll tell everyone they know. I'm here to tell you that you will likely be UNHAPPY, starting at the front desk, if you venture to stay here. I wouldn't recommend this Marriott to ANYONE, EVER ! Next stop, BBB. read more

Worst hotel we have ever stayed at. Beds were extremely uncomfortable , the mattresses are something from the dollar general store and pillows awful! The air condition barely worked so we were hot all night. The walls are paper thin, so we got to hear the woman next door screaming having sex for an hour. The shower was so tiny, we bumped ourselves on the bar the whole time. And there was no pool on the premises so kids were out of luck after 5:30. EXTREMELY DISAPPOINTED!!! read more

Had a terrific weekend getaway here. Super-convenient by bus from Port Authority. The kids loved the indoor pool. The restaurant is quite good (especially the buffet brunch). The room was large. But what really made the weekend for us was the staff -- just incredibly helpful and friendly and attentive. (Really, surprisingly so. Both in the restaurant and in the lobby, every person made us feel welcome and had a happiness that was sort of contagious.) We're going to make our "Teaneck vacation" an annual event. read more

Had a talk with Keith and he was able to go through the process that led to me getting a poor quality hotel room. I appreciate how open and honest he was and feel better about this hotel. Prior to this stay it was my favorite in the area and it will be again now. read more

Drita the bartender at "The Glen" in the Marriott Glenpointe is absolutely the best! She is very friendly, engaging and I always look forward to seeing her. Also, Carolyn in the restaurant is just as friendly and nice. Both are the reasons I keep coming back to the Teaneck Marriott. There are many other choices to stay but not as guest friendly as Drita and Carolyn can make it... read more

I really can't say anything bad. The room was perfect. The food is outstanding. The bar tenders are fun to be around and the management was just good people. I have been here for a week without Leaving and it's been one of the best stays read more

Just stayed over night at the Marriot and had a fantastic experience! Top of the line hotel for a Marriot. There's a few restaurants in the hotel and they even had a spa and fitness center that was pretty large. I will definitely stay here next time I travel! read more

It was our first time at this Marriott. On our first night my husband and I were so uncomfortable since the A/C wouldn't respond to the thermostat setting. It was hot and stuffy in our room. I think those "up" and "down" arrows on the controls are fake anyway. Finally a maintenance man arrived and it worked somewhat better, but not like one would expect. Everytime you turned off the shower a burp of black particles would come shooting out the tub faucet. Ick. That night we were up awake most of the night since the loudest family was in the next room. The children shrieked, laughed, cried, screamed and talked with their outside voices. We complained but nothing happened. We asked to be moved. The next day we were moved two rooms down. The A/C in that room didn't work either but even though we called for a maintenance man to fix it, no one came. The A/C vent was covered in black mold which looked pretty disgusting. The room was clean and well appointed, no black stuff in the tub this time. But that night, in the next room was a lot of drunk partying young men who apparently arrived on a sports team bus. They whooped it up all night long, even crashing into the walls, and yelling. We called the front desk to complain and they sent up security to warn them. They quieted down for about 30 mins, then it started up again. There was nothing complimentary at this hotel, not newspapers, not water, and the breakfast buffet was outrageously priced. For that amount of money I would have expected more than the usual breakfast fare. All in all we will never stay there again. Recently we stayed at Holiday Inn Express in New Jersey and in New York State. The staff's hospitality, peace and quiet, cleanliness, perfect A/C function, complimentary breakfast, and other nice treats make the Marriott look like an overpriced ripoff. No more Marriott for us. read more

Our stay at this hotel was very comfortable and enjoyable. Every staff member we encountered was courteous and went above and beyond to be helpful. Access to NYC was convenient by bus as well. I would definitely recommend this Marriott. I only wish we could have taken advantage of the great work out facility and pool, but will make sure to do that the next time we stay! read more

Great hotel! Stayed here December 30th hotel was nice and clean staff was super friendly. The most convenient part was the bus that takes you directly to port authority super convenient saved us a lot of time and money going in and out of the city. Information for the bus is available on njtransit. read more

We had a pleasant stay. The receptionists and other staff were very polite, friendly and nice. The food was great. Rooms are clean and big. There are buses coming frequently there which makes it very easy to go to NY city. My friend went to the spa and was very happy with her massage. The internet connection was good also. I totally recommend this hotel. read more

As a regular business and leisure traveler - I had my best hospitality experience to date at the Marriott Glenpointe. I was in town due to an emergency that came up-at the last minute, my stay came along with multiple time sensitive special needs and I wasn't sure the hotel would be able to accommodate them. When I arrived I was introduced by request to manager Mr. Justin Martin who instantly attended to the situation and went above and literally BEYOND to accommodate the time sensitive and special need's required for my stay. Mr. Martin's handling of the situation and his going the extra mile was done in a way, only a first-class hospitality executive could have done. His staff was equally as accommodating during my entire stay and I look forward to many future stays here. The hotel is marvelous, the room was outstanding and the common areas and lobby were superior. I am thankful I choose the Glenpointe Marriott and even more thankful that Mr. Martin was the one assisting me when I arrived. What started out as a possible crisis, turned into a wonderful experience for that I say thank you kindly to Mr. Justin Martin! read more