Great service. Reasonably priced. Staff is professional, knowledgeable, courteous, and respectful.read more

I requested service for a state inspection and oil change. Brandon is by far the most professional…read moreand coolest mechanic I've ever met because he had me come back and showed me that prior work I had had done by a different mechanic was shoddy and needed to be fixed by them before he was going to charge me anything for further work done by him. I have an older truck so I greatly appreciated his honesty and integrity. Courtney at the front desk is also really nice! Their customer service is phenomenal! All around great guy and I will be bringing my truck back to him for everything in the future. Terrific value as well because he took time he could have charged me for to give me solid advice.

Last week I took my wife's Nissan Altima to Guaranteed Auto Service in Newport News for a VA State…read moreInspection & Oil change. This was the 2nd time I have used this shop since moving to Hampton July 2020. When we moved to Hampton, I immediately began searching for a family owned & operated auto repair shop. I searched Google & Yelp for the BEST shops throughout Hampton Roads. All my research indicated Guaranteed Auto Service was the place to go. I have not been disappointed! This shop is laser-focused on providing great customer-service, and top quality work at an affordable price point. They are not going to perform unnecessary work. They treat you like family (a friendly greeting & cold bottled water when you walk in the door; free car wash before you pick up your car and Thank You Note on the seat). You just don't find many businesses like this nowadays! Mr Barr & his great team will get ALL my auto repair/routine maintenance business in the future. When someone asks me where to take their vehicles for maintenance & repairs needs, I am sending them to Guaranteed Auto Repair in Newport News!

They fucked up my bmw fuel lines and told me take it somewhere else 0/10 all I asked was them to…read morelook under my car cuz some loud clinking now my entire oil and fuel is sitting on the ground and they won't take responsibility and told me take it to another shop to verify ts like I can verify when I took it in I didn't have a giant puddle under my car and just got a oil change, after the visit I can't even take my car on the road and I drive it there fuck this shitty ass shop

Called yesterday and talked to Lisa! She pre-qualified me and explained everything! Got an…read moreappointment for this morning and was in and out in less than 3 hours.

In the mist of unfortunate events and getting a screw in the tread of my husbands truck over the…read moreweekend and no business open or available to help with oversized wheels. I reached out to RNR first thing Monday morning and Joan- I believe was her name was so patient and kind. Asking all the right questions and understanding the urgency of our ask. She got the truck in there diagnosed and repaired without having to spend the entire day waiting. The amount of relief my husband and I felt. We are moving out of state but definitely recommend others.

Excellent Service!! Brought truck in unannounced for…read moreinspection and ended up needing brakes and some other minor maintenance. The staff kept me informed along the way and knocked the work out very quickly. The text updates with a review of what work was accomplished and the ability to approve repairs was great. The convenience to the shipyard is great as well. I highly recommend. For all I had done the price was very fair.

Always great service. I've been taking my cars here for years, and am always satisfied. They do…read moregreat work, and keep the customer well-informed.

I've been riding Indians for about 4 years. I had been using another dealer closer to my house…read more(one hour drive each way) but had a LOT of negative experiences with that dealership. When I would bump into other Indian riders on the road, all of them it seemed would tell me I need check out Indian of Southeastern Virginia. They are farther for me to reach, about 1.5 hours each way, but I used the ride one day as an excuse to go down there. I just randomly stopped in on a weekday. Ed, the owner, was there and made small talk with me. Others had told me he could be a bit prickly but we had a fine conversation. He did seemed turned off that I had not bought a new bike from them and that my most recent was purchased used, but he was polite about it. I then went back when they did an Indian demo days and I rode multiple bikes over a number of hours. I interacted with Ed and others on the staff that day. Everyone was very polite and upbeat. I recently visited during one of their anniversary party events. They had a "spin the wheel" for a discount and I got a discount of 40% and bought a $500+ leather jacket I had my eye on. I can tell you the "spin the wheel" at the other dealership I mentioned was a joke. Basically meant for you to lose, or you might get 10% off something if you're lucky. This place had generous prizes. Appreciated that. I decided to take my bike to them today for the first time getting a 5k service. They handled the scheduling all by text message which I really appreciate. As soon as I pulled in, Dave came out to greet me and they got right on it. I ended up being there about 2.5 hours and I could see the tech was working on my bike the entire time. I think they also did a washing/detail of the bike. That is fantastic! I had a 5k service performed on another bike at the other bad dealer I mentioned, and it was over like in 45 minutes to an hour. They tried to tell me that Indian lets them charge for 2 hours but that "they are efficient" and do a better job than the average Indian dealer. Yeah, right. I can see they just cut corners. When I asked if I got a cheaper price because they didn't spend 2 hours on it, they told me that of course not, they make a profit by being more efficient. What a joke. I feel this place did a great job on the 5k. Last thing I'll mention is that they had a bunch of great clearance deals on clothing. I also had 4 coupons with me today, one for a discount on the 5k service, a birthday coupon, and two other Indian promo discounts. Dave worked with me on all of them, with a good mood, and treated me great. I can't say enough about how great I felt about the whole experience. The other "bad dealer" I mention, any time I had a coupon they acted like I was a criminal. The wife part of the ownership actually accused me of using the coupon at another location and trying to pawn it off on them and using it again. Kept complaining

I went to Indian Motorcycles of Southeast Virginia today to buy a Sport Scout 60. I'd met with Erik…read morefor the first time a week prior -- he was knowledgeable, friendly, and never made me feel inexperienced for not knowing all the ins and outs of bikes. I drove an hour and a half to work with him again instead of going to Indian Motorcycles of Hampton Roads, just 25 minutes from me. When it came time to pay, I learned they required a cashier's check -- something I hadn't been told (bought both my previous motorcycles from Cycle World in VB on a credit card w no issues.) I was eager to ride the bike home, so wanted to find a solution. I asked Erik about credit card, debit card, wire transfer, etc. but was told the owner doesn't allow these methods. Feeling it was worth a conversation, I asked to speak w him. I offered to pay in full on debit, cover credit card fees, or even wire the funds, After a short discussion, he said there may be an option and walked away. Me and Erik continued w the sale and trade-in, signing docs and finalizing everything. The owner comes back a few minutes later, leading to the below conversation: Owner: "as an owner, I can do anything" Me: "fantastic, that's what I love to hear!" Owner: "and I would be STUPID to ever accept a debit card.." Me: "So no option to buy this today" Owner: "well, you need to understand why" Me: "I understand why, you don't want to take any risk." Owner: "but I need to explain so you understand" Me: "Stop talking, I understand why. It's over, you won't do it, I'm just going to try the other location closer to my house next time" He then says verbatim, "Oh, so now you want to be a fu-king douche bag and not be my friend?" To be fair, Erik did warn me speaking w him was a waste of time... Within 2 minutes, I went from ecstatic to be buying an Indian to feeling completely disrespected and disgusted with this business owner. All because I'm trying to pay him $12,000 for a motorcycle. As a note, 4 employees witnessed this and 2 of them made comments to me after the incident apologizing for his behavior and implying he's not fun to work with. Outside of this conversation, the guy had seemed nice. Pretty rude a few times "have you ever even done a wire?" and "well, are you sure your bank account can cover it?" (At which point I pulled up my checking account and showed him to alleviate concerns) but I brushed these comments off as I look young and understand the stereotype. Obviously hits another level when he feels a sale is threatened.. Erik is great if you want to learn about Indian motorcycles, but after that, I'd strongly recommend buying elsewhere and not supporting this arrogant owner. He did say "ride safe" as I was gearing up to leave on my bike, so there's that.. *the business is of course free to respond, however, I would kindly ask they provide surveillance video should you try to dispute any of these facts*

First I would like to say if l could give more stars l would lets start with Jill the receptionist…read moreshe is an absolute darling and greeted me with a lovely smile, I took my car there because l thought the motor to the power seat was out and oil change and a few other minor things such as inspection sticker so after l dropped it off late in the evening around 4.00pm by the next day I was told it wasn't the motor but only the car switch that needed to be replaced and l had a gash in the tired which was also replaced. With that said l am going to be a costumer from this day fourth because they could of easily said l needed to replace one of the seats motors and that is why they have my business from now on. As a lot of you know most of the time when we take our car to be looked at we get jipped a lot well that has been my experience dealing with a certain dealership beginning with F and the last letter ending in D. This was one of the best professional honest mechanic l have ever come across in the 30 yrs i've been driving. I don't usually leave reviews but l felt like l had to as they are one of the few places around today that are honest and not greedy like most. So with that said l highly recommend No limit Auto :) I forgot to add my car was ready the next day

This was my first experience with this shop. I brought my truck in for three things: an oil change,…read morea state inspection, and a windshield washer fluid hose repair. All three items were completed, so this isn't a review claiming that nothing was done. My concern is with the quality of the service and the follow-up afterward. During the inspection, I was told my truck needed a new engine air filter. The problem is that I had recently installed a high-quality reusable K&N filter. That recommendation immediately made me question how carefully it had actually been inspected. During the oil change, I noticed I was being charged several dollars more per quart of oil than the nearby auto parts store charged. To their credit, after I questioned it, they adjusted the bill. However, I shouldn't have had to catch that myself. In addition, when I left the shop, the "Check Oil" maintenance reminder had not been reset. My biggest concern involved the windshield washer hose repair. I was originally charged a diagnostic fee for what turned out to be a straightforward repair. After I questioned it, the charge wasn't removed--it was simply reclassified as labor. Before leaving, I asked exactly what had been done to repair the hose. This is a known issue on my model truck, and simply reconnecting the hose often means it will separate again. A simple zip tie is a common preventive fix. I never received a clear explanation of what repair was actually performed. To be fair, I contacted the owner before posting this review. Ryan responded promptly to my first email, which I appreciated. I then sent a follow-up email on June 8 asking one straightforward question: "What work was performed regarding the windshield washer hose repair?" More than a month later, I still have not received a response. No repair shop is perfect, and I don't expect perfection. I do expect careful work, fair pricing, and clear communication when I ask reasonable questions. Unfortunately, too many small issues added up, and the lack of follow-up from the owner ultimately led to this rating. There are many repair shops in the area, and this experience didn't give me enough confidence to return.

Great honest Company and mechanics. Super helpful and I will go to place for any car repairs and…read moreinspection

My husband & I have been going to Auto Tech for off & on as needed. They are first come first serve…read more. Reliable, dependable and very reasonablely priced for their services. I as a women feel very comfortable using AUTO TECH GIVE THEM A CALL.

I went and got my car fixed at this shop two days later I start smelling a burnt wire smell. They…read moretry to tell me it was my Cadillac converter and they wanted 1100 dollars to fix it so I went to another shop for a second opinion and come to find out It was a plastic bag wrapped around my exhaust pip and I feel like transmission repair put it there to get more money out of me better watch out for these shops because I damn sure enough almost got scammed by this one

Does not know how to do basic wiring on a car? Must get everything in writing or he will screw you…read moreon your basic order over the Phone?