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    techmate Computers

    5.0 (4 reviews)
    Closed 10:00 am - 5:00 pm

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    11 years ago

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    10 years ago

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    11 years ago

    I was very pleased with the service that they delivered. A great deal of communication prior to and during repairs. Will definitely return.

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    11 years ago

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    The UPS Store

    The UPS Store

    2.9
    (79 reviews)

    Unclear whether or not this location cares about UPS. Next day deliveries, despite dropping off…read morebefore 1230pm, have a track record of being rescheduled. Why? Who knows. The blame game goes from UPS store to UPS where neither party takes responsibility. Their drop-off times are clear, I made it with 5 hours to spare, yet next day air apparently doesn't exist unless you find a UPS distribution center; which doesn't take packages. The local location never had a pickup that day. They never called UPS to ensure proper SLAs are taken care of. Update: a corporate call reveals it was indeed scanned at this location. Emailed the receipt to the location's email. No response. Still not scanned into a truck to actual UPS. Apparently UPS stores and UPS aren't great at communicating. Filing a claim.

    I run a small business and ship approx 30-50 polymailers a week. I have my items pre-labeled so it…read moreshould be an easy process but hardly ever is at this location. There is a young girl that works there that gives me push back EVERY. SINGLE. TIME about dropping off USPS as well. You accept USPS, they pick them up at 5 in the afternoon every day. I'm not understanding what the issue is. She tells me she can only take a few, sometimes half of them, etc. There's also a young man that works that that is GREAT! I would have given one star if not for him. He's kind, respectful, and does his job well. Lastly, the manager. Until today I've had very few interactions with him. Approx 10 packages were dropped off yesterday, some UPS, some USPS. They were put on the counter because it was busy and I had my young daughter. When I checked my app none were scanned so I called to verify they were in process and a scan was just simply missed. No big deal. The manager's customer service skills were AWFUL on the phone. Stating "this is all speculation" and "you're saying we didn't do our jobs!" (In regard to a simple missed scan). Well sir, it's pretty simple. You had my package and now you don't. But the bar wasn't scanned. Sooooo? Sounds like that's what happened, no? Again not a big deal I just need to know that they are at least on their way to the destination, scan or no scan. He continued to escalate on the phone without listening to any of my questions and handed the phone off to the young man that works there. As usual, the young man was kind, calm, respectful, answered all of my questions, and the issue was resolved. I wish I knew his name so I could shout him out personally. Your manager could learn a thing or two from you!

    techmate Computers - itservices - Updated August 2026

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