Hi Folks, Welcome to the"New" T-Mobile on the 2nd floor of the Green Acres Mall in Valley Stream,…read moreNY. For several months this store had been under renovations. As a result the whole store was reduced to just a small kiosk, and was placed in the middle of the floor of the Mall. I was initially attracted to the friendliness of the staff, as they were nice enough to interact with me and answer my questions. I actually was deciding to move away from T-Mobile as a result of some harsh words from a "corporate manager" at a different location. WHAAT !! Jim ? Yes, I had been a T-Mobile customer for over 5 years. I have 5 handsets and spend over $400+ a month, (EVERY month). I thought I was a good customer. But... Following some horrific comments from THAT corporate manager (in a different location) ... I FROZE all my "JOD" upgrades and peripheral spending, the purchasing of ANY new items and I did not patronize any brick-and-mortar T-Mobile locations for over 6 months. Despite contact with corporate I never received any apology. I was truly ready to leave. Today, I decided to see if the renovations had been completed at that "other" T-Mobile store with those friendly employees. After years of a business relationship, I wanted to give T-Mobile one more chance. Walking inside this big, bright, beautiful new corporate location, I was immediately impressed. I was greeted with all smiles right away by their friendly, and helpful employees. That makes the money spring right out of my pocket. Cool! I was helped by 2 employees, The Manager, Yoly and Mobile Expert Jenny. They were wonderfully patient listening to my previous experience. Wow, they made apologizes for that other managers terrible words. Even though they had nothing to do with that incident in another store miles away. I was quite impressed by this professionalism. Then they really raised the bar and answered all of my questions, "some quite technical". Their technical expertises were wonderfully perfect. I felt like a valued customer once again. Great !! I reward professionalism with my purchases... I'll take THAT.. that..THAT..and this! Here's the credit card. I was so pleased with my brand new Note 10 plus which just came out the other day. My technical experts explained every little thing about my new phone. They went out of their way to find the "LAST"case that would fit this handset they had in stock. Suggested the new Samsung buds. So nice and Sleek they come in a little mini case which acts as a charger too. The sound quality was incredible, I thought my stereo was on and had to check it. I love small discrete earpieces especially effective in my security profession. They were so cool in the mini charging case. Wearing them, I felt like James Bond. My T-Mobile experts transferred all of my my apps and pictures and helped me reinitialize them all. They hooked up the new earbuds and gave me some additional advice to enrich my enjoyment experiences. I thought I was Mr T-Mobile, but they told me some new cool stuff that I didn't even know. And to top it off, I got a T-Mobile hat on the house. (Wifey will certainly steal this) Yes T-Mobile, I was tickled pink! Soo happy, pampered and treated like a respected, valued customer. Yesss ! Almost not fair! Treat me good and I'll spend a lot of money. So why not 5 stars here then? Unfortunately, I wasn't eligible for the buy one get one free on the handset and I did not receive any discounts even though I spent quite a bit of money. Teaches me to buy more online where there are discounts. Now That I Found a T-Mobile that I can feel confident with, I'll probably be back with my other 4 units to jump them all up to the newer models. But again my rush to do it is tempered by the not being eligible for any discounts. Now instead upgrading my other handsets immediately, I have to look around for my best price options. Thank you again for your help, I love my new phone.

It's very concerning that I see almost the exact same experience I had at this store in another…read morereview. Do not sign up for any service or complete any sale at this store. Apparently it's store policy to deceptively sign you up for additional lines, and you'll be paying a higher plan bill as a result. I went in to replace a broken phone. I left with a new phone and a higher plan. It was my understanding that the higher cost was a payment plan for the new phone. Nope. I was originally paying $45/month for my plan. The sales rep signed me up for a second line, and a new plan that is $122 month. The phone is "free" for the second line. My bill increased $77 a month. The phone cost was $800. So after ~10 months I expected the phone to be nearly paid off. Nope. That $77/month was for the new service the store sales rep signed me up for without explaining what they were doing. And after almost a year of payments, there is still over $400 left on the cost of the phone as part of a 24 month agreement. So let's do that math. That extra $77 a month for 24 months for this new phone plan is $1,848. The phone outright cost $800. I am a senior citizen on a fixed income. I do not have a spare $1,000 to gift to T-Mobile. I recommend everyone who experienced this to file an FCC complaint against T-Mobile and this specific store.

Visit Date: December 13, 2024…read more I came to T-Mobile to drop off a trade in phone. UPS took too long to deliver the phone I ordered from T-Mobile, it was kind of a drawn out saga, for two days I had no idea what happened to this new phone until it was delivered. So I didn't really trust UPS to deliver the trade in. I was helped fairly quickly despite the fact that the store was crowded. Joshua helped me and he was amazing. He worked efficiently on inspecting the phone and accepting it. I'm very happy with T-Mobile and the help I've gotten whenever I've walked into a store for whatever reason. Not only that but even the phone delay was not their responsibility they made things right the best way they could by giving me a credit on my next bill. Even though it was UPS' fault and not theirs.

Every time I have visited T-Mobile in Valley Stream, the representatives have been highly…read moreunprofessional--one of my main reasons for leaving the company. I still needed to close out the account properly because I was getting charged. The T-Mobile online representative said I must be verified in-store to continue closing out the account. The store representative clearly did not want to help me and was absolutely rude. If you are still willing to do business with T-Mobile, please go to another location, such as Oceanside. It's a shame because this location is five minutes from my house.

Sal was quick to respond and easy to communicate with. He spent quality time getting everything…read moredone. I'm happy with the quality and price.

Had a cabling job that no one else would touch, Sal and his team were on-site and finished the job…read morequicker than I could have ever hoped for. Highly recommended and great work.

I use Alpha Computer Group for all my Technology and Computer needs. I recently used ACG when I had…read morelaptop issues. I stopped in and they were able to diagnose the problems and provided an accurate estimate for the repair. In addition, they cleaned up my laptop and offered suggestions for protecting it. They treated the computer as if it was their own. We are now discussing the benefits of computer controlled alarms and cameras for my home. I love working with companies that are educated in the latest technologies!

I have used Alpha Computer Group for over 4 years now and I can't believe it has taken me this long…read moreto write a review. Alpha Computer Group started with me when I was first setting up my own home office for my start up company. They helped me set up my computer with its own data network connecting me with the other founder of my company located in New York. Alpha Computer Group also designed my company's website when I did not have the bandwidth or manpower to do it myself. Now, our company has grown to 150 employees and Alpha Computer Group has been there every step of the way. The helped my partner and me move from our homes into a commercial office space. They set up our telephone network systems, the computer network infrastructure, and the business email for all of my employees. Alpha Computer Group is our IT hotline for when myself or any of my employees have issues. We simply go on their website, fill out a ticket request and someone responds within a day. They also come to my company once a week to work on any issues that cannot be resolved over the phone. This summer, they will be installing security cameras and an alarm system with remote access for all employees. I wouldn't entrust the job to anyone but Alpha Computer Group. I would recommend Alpha Computer Group to any small or medium sized business. They really cater to the needs of the individual client and are very responsive to any issues and problems your company may encounter.

For any business owner , high-quality and timely work of the secretary is the part of success. I…read moreneeded a few months to decide and change the phone service to Improcom. I am satisfied with the quality of service and technical support.

The moment my numbers were transferred to Improcom Global Telecom there were no more issues with…read morethe phone system. Switching was sooooo simple! We just became free from *&%@(^!. Thank GOD! I would rate this company 5 perfect stars for every category sound quality, reliability, features, customer service and yes absolutely the price! For the amount I pay each month, I am really happy.

This is by far the most unprofessional company I've have ever delt with. On top of that I have had…read moreto call 8 times in the past 3 weeks to have a replacement sim card and every time they have no info on the order. I would recommend this company and there products to every one I CANT stand. I HAVE NEVER felt like such a sucker, what an embarrassment and insult to the communication industry. My deepest condolences John Brinker

MaxSip was awarded the contract from a grant via Medicaid. Their sales people must be excellent…read more. The company promised functional up to date tablets for SNF facilities. Unfortunately not only are the tablets defective from day one the company never returns to do residents or staff training. This company needs to be investigated..

Amazing customer service, reliable, knowledgeable and extremely informative in regards to…read moreinstallation of my cameras. I'll Highly recommend and most definitely going to refer and use for future projects...most important they did a perfect and clean finish...

My experience with Phase One Cabling has been spectacular! Very professional and knowledgeable…read moreteam. They are up to date on the latest security technology and does an excellent job at explaining "techy" details to the average person. I recently got an extension to my wireless access point setup, Nest hello doorbell setup and google product installed and weeks later everything is still working without any issues! I would certainly recommend this team for any and all looking for optimal home security and other IT needs.

We are a small company of about 10 ppl and we moved and had Master Telecommunications set-up our…read morephone systems and paging system for 2 of our warehouses. Mr. Vadim was very pleasant to work with. His customer service is amazing. Even the after service. I definitely recommend Master Telecommunications.

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