I sent Jamie an email that my downstairs AC unit fan was not working and he came to inspect the…read moreunit that afternoon. After inspection, Jamie ordered the AC part and installed it after it came in. Thanks again Jamie for going beyond just a quick service call. I appreciate your knowledge and explanations about the problem and the quick resolution to it. Dan Sichak

Jamie came out on the same day I contacted him. He thoroughly the problem and diagnosed a…read moremalfunctioning control board. he gave me an estimate for replacing the board. When I approved, he said he would look around as it was a rare brand. The next day he informed me that he found a replacement board, there was only one place in the Triangle that carried it, and there was one in stock. He came back the next day with the board, replaced it, tested the system, and the problem was solved. He also made a minor repair on an area where there was condensation dripping from an uninsulated section of piping. Another valuable thing was that he noted that the board was still under its 5-year warranty by about four months. He did not charge me for the board even though he had to pay for it. He will return the board to the manufacturer and pursue the warranty himself. His price was in the range that Angie notes for replacing circuit boards. The range was to replace a circuit board on Angie was as $150 - $450 and he charged $209. The first visit, the service call to diagnose, was $153.

I needed a new hot water heater installed and Mr. Mayo drove over to my house and hooked it up…read morewithout any difficulty at all. His services, communication skills and professionalism were all excellent. And the cost was most agreeable. Highly recommend!!

Highly recommend Santa Air/ John T. Over 10 years ago…read morediscovered John on Yelp and since never looked for anyone else. I have 100% trust in John/ Santa Air because of honest, effective solutions and services. John is a professional and a pleasure to deal with. Farhan Cary, North Carolina

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

I'm very satisfied. They showed up on time and diagnosed the water heater problem quickly…read more My only gripe is they add in a flush without asking for $125. However, if you buy it up front it's a $50 discount. I bought it, but I want to know it's there.

Service: 5 Work quality: 5…read moreCleanup: 5 Efficiency: 5 Date: 10/13/2025 Job: Maintenance to flush out tankless water heater Brandon arrived and immediately got to work on the water heater. He explained everything he was going to do and finished it in about 30-45 mins. Then, he cleaned up the area and was done. Great work and very efficient. Thank you!

Friday evening A/C problem, so we called Streamline. Immediate answer by the dispatcher, gave us an…read moreestimated time and the name of our technician. Angel called within 10 minutes and was at our door less than 30 minutes later. He had great questions and we quickly made our way to the indoor air handler. Again, a couple of straightforward questions about what we were experiencing and he zeroed in on a frozen coil. Had it fixed and found the source of the problem freeze problem within minutes. No one wants problems with heat/air units, but they happen. When they do, call Streamline Services and they will absolutely take care of you and your home. Can't recommend them enough.

Streamline installed my inline water heater and has done my annual inspections (plumbing,…read moreelectrical & AC) for the past few years. Everyone that i've dealt with at Streamline is polite, and the technicians that have come out have been very thorough and courteous. I have never felt pressured by their recommendations if they have any and anything I can't or don't want to take care of is priced fairly.

Jaylen the professional and Kristi the dispatcher were incredibly polite and helpful throughout the…read moreentire process. Our AC stopped working and they came out within an hour. Jaylen not only refilled our freon, but was conscientious throughout his time in our attic and in our home. We hope to have Jaylen come out for us again next time!

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.

On a Saturday evening in July, we found our house sitting at 80 degrees. With it being 7PM on a…read moreweekend, a lot of HVAC techs were not working or had a waitlist of hours with no guarantee that they could stop by that night. Since I am 36 weeks pregnant, we quickly started to get concerned. I found Tyler online and decided to try my chances at seeing if he could come out that evening with no expectations that he could since it was getting so late. We briefly talked on the phone and within 30-45 minutes, he was at our house ready to diagnose the problem. He worked quickly, explaining everything he was looking for and doing in a way that my husband and I were able to understand (two first-time homeowners with no background in anything homeowner-related). He diagnosed and fixed our AC problem within an hour and even offered to come back to do additional maintenance on our unit whenever we were ready with no pressure. His pricing was fair and transparent. So glad we came across Tyler & his business - definitely recommending him to our friends and family.

What else can I say? Any issue - big or small, gotta call Tyler! Responsive, efficient, and…read moredelivers in the clutch. Tyler has a PhD in HVAC repairs. He operated on two AC units for two different properties in a span of a week and I couldn't be happier. He explained everything and was patient. I'm recommending him to all my friends and family!

They were bought out by NearU in 2022 and are now private equity owned high price poor service…read morecompany. Full review... I would not recommend Ideal, and I will never use them again. Based on my experience, their pricing is excessive, their explanations were not credible, and they did not stand behind their installation. In November 2024, Ideal installed a Trane XR14 for about $5,500. It did not make it through more than one cooling season before developing a significant coil leak requiring replacement a few months out of Ideal's labor warranty. There were red flags early. Within 72 hours, they had to come back multiple times. Ideal tied the new AC coil drain into the existing furnace drain line. After that, the original furnace drain trap connection leaked (photo). I told them I believed the old glued joint was disturbed during install as they moved it to tee in the new line. Since the joint was old, I offered to split the repair cost, even though the problem appeared immediately after their work. Despite photos, Ideal required $150 to send a tech to diagnose and quote repair. They quoted about $750 to replace the drain trap, P-trap, and tee. Their own technician said parts were under $75. I looked up the parts: part 20171701 was about $16.72, and 3/4-inch pipe, P-trap, plus tee is under $20. That quote appeared to be hundreds in labor for a small PVC repair. A licensed plumber fixed it for $100 in under 30 minutes, including a new OEM drain trap. To me, that is not standing behind your work. That is charging a lot for something that appeared to result from the installation. The unit was serviced by Ideal in August 2025 before it went out of warranty and was seemingly fine. On May 3, 2026, when I turned the AC on, it was short cycling. Ideal found a "significant" coil leak. The Trane part was covered under warranty, but Ideal wanted about $3,200 in labor to replace the coil (photo). They claimed it would take two people a full day. For comparison, I received competing quotes for the same work -- drain, swap coil, replace dryer, nitrogen test, vacuum, and recharge -- for $1,200 and $1,500. After I pushed back to service manager Mark, he reduced the quote to about $2,000. Ultimately, another licensed HVAC technician replaced the same warranted Trane coil, IN ADDITION TO my blower motor, for $1,200 total in 3 hours by himself. There are still good companies who charge by the hour vs inflated flat-rate prices. During my call with Ideal, I also discussed my blower motor. Ideal previously said it had shaft play. When I said my regular HVAC technician could replace it for $429 including the part, Mark chuckled and called him a "hack." He said the motor alone was close to $1,000 and suggested I would get a non-OEM cheap Chinese motor with the wrong speed that would not work. That did not hold up. The OEM Goodman motor part number is 0131F00041S. It is nowhere near $1,000. Ferguson HVAC Supply quoted me $88.97 for the OEM Goodman motor. The OEM motor pulled from the unit is made by Zhongshan Broad-Ocean Motor Co, in China. The motor Ideal claimed would be a cheap Chinese knockoff was replaced with a verified OEM Goodman motor, also made in China. When my technician removed the old motor, he found zero shaft play. I still have the motor and a video. Based on all this, Ideal's pricing and recommendations should be questioned carefully. In my opinion, their quotes were inflated compared with actual parts costs and other HVAC labor quotes. Customers should verify any major repair recommendation or part-price claim before agreeing to pay Ideal. Lastly, the timing left me with serious questions. Ideal serviced the unit in August 2025, before the labor warranty expired. When I turned it back on May 3, 2026, it short cycled and Ideal diagnosed a significant coil leak. I cannot prove what Ideal knew in August, but if the leak was present or developing then, waiting until after the labor warranty expired would obviously benefit Ideal financially. That timing and everything above destroyed my trust in this company.

Do NOT trust this company. They installed our system and less than 2 years later, it started…read moreleaking refrigerant. They sent a technician out who "couldn't find" the leak and wanted to charge us almost $1000 for a nitrogen test, the standard for our area is $200-$400. They promised a free leak check before they made us do the nitrogen test and then changed their mind and said they could only stand by what they promised if we signed up for their maintenance program. We found an honest contractor who found the leak in 2 minutes and charged us less for the entire repair than Ideal would have charged us just for the materials. They were literally 3x more expensive, with HORRIBLE customer service to boot. Save yourself a headache and avoid Ideal Services.