I was involved in a minor accident this past year and used their services. Everything seemed OK until I received a call from my insurance company USAA and they suggested I go over to Telesis and see whats going on as they were concerned. I went over and they had cut my bumper off instead of sanding down to the seam as a professional shop would do. Back story is I closed the seams of my bumper and had the car painted 8 ish years ago as it looked awesome and sporty. It was simply fiber bondo and instead of spending two hours sanding with an orbital and 80 grit they cut it off. Quit a dangerous move when you cant see the seam or the backside of what your cutting. So anyways I said the insurance company wont cover that but I will pay for what it takes to bring it back to stock with the seams and cover the paint on the fenders. Long story short they call several days later and said my car is done and your cost is $1697 and I was cool and paid it the next day and picked my car up the day after that because I was working and didn't set up a ride. So I went and retrieved my car and did a quick walk around and it seemed OK except the slight misalignment on the RH Side of the bumper but hey it looked OK from a quick glance and I took the car went to work. I parked in the garage and didn't drive it for a week or so give or take. I got up on a Monday and had to take it to get it smogged and I did but i noticed the Left Hand Daytime Running Light was out on my drive over as I saw the reflection of the Right Hand Light in the back of a truck tail gate and it was on. When I got home I changed the bulb and nothing. I then tried the brights and nothing. I called Telesis they said bring it over and I did and they came out to look and the tech said oh that wasn't working when you brought it in and I said uh yea it was and he argued with me slightly and I got the Manager/Owner as he was walking by and he came up and looked at it and agreed with the tech. I then noticed my headlight assembly was cracked off on the upper most edge and then went to the other side and noticed it was cracked off in the same spot. I pointed it out to both of them and they immediately said I did that in the week I had it even tho I said look at the mileage it was barely driven and the damage being in the same spot both sides indicates that it was broken off at installation and/or removal. They got even more angry and the tech said you have to take the assembly out to change the bulb, and I said no you don't there's a small access door on the rear of the light and Ive owned this car almost 10yrs so don't think your gonna try and pull a fast one on me. Then the other Owner some skinny little guy came out yelling and was belligerent and asked me to leave the property. So in short review the pics as they tell the same story and this place is a hit and miss with your workmanship and service. Also there website states a Warranty on Workmanship and Parts!!! Thats a load of bull!!!!!!! read more

To start off this place was a approved place by my insurance company. I met my adjuster there. After he was done he asked me when i like to get it done and i told him how about now and than he talk to folks and we started the paper work. This was a Wednesday. They said if everything went well with the parts the would be done first thing Monday. The fallowing day i had remembered about some shaking with the right side front and had ask if they could check it out like maybe the rim was bent , wight fell off or something else wrong with it. The guy said okey. The nice thing about this place is that every day i got a text about the progress of the car. This was very nice. So then Monday rolls around at around 2:00 pm i get a call from my adjuster saying the car will be done today and that they call me. Than 30 min latter Telesis calls me to say car is ready for pickup. So i pick up my wife get there and car just looks nice. Not did they do nice work they cleaned up the headlight they also washed and vac the car. I had ask Mario if they were able to see what the shaking was he told me the rim was fine. All other parts were fine and that put it up rack to check the aliment and that it was fine and told me it was the tires. Time to get new ones. Over all the work A+ The staff A+ The shop A+ Letting me how things are going A+ This place just AAAA+++++. And i was able to get tee shirts from them for the fam. Thanks for all you do Roy A read more

I wanted to share my positive experience with Telesis Collision Center. I did not choose Telesis because my Insurance referred me even though they were listed with the insurance company. I took a chance and chose Telesis after reading reviews and comparing them to others in the local area. I somewhat consider myself a bit meticulous and take good care of the cars I've owned over the years. In the end I was extremely pleased, most of all with the quality of repair to my Tacoma Prerunner. Customer service was also pleasant and I appreciated the emails providing status while repairs were in work. I am always fearful when looking at the finished product that I am going to find something wrong with it. Whether it is a run in the paint, a bad paint match, or a misaligned panel. Well, I found nothing wrong! This has only happened to me one other time in my life over the last 30+ years. The paint match was right on and paint application was flawless. The doors aligned perfectly (double cab, both doors damaged) and door jams were like new. You cannot tell that this truck had ever been in an accident, inside and out. I want to thank Telesis Collision Center for the fantastic job and I will definitely recommend them to anyone looking for a quality repair. Thanks, again! read more

Good Body Shop (they're hard to find) We passed Telesis so many times on Ave P (Rancho Vista BL) that I grew curious about them. I had a problem with a broken fog lamp housing on my Camry, and went in to get an estimate. The representative at the desk had me bring the car around to the shop where he had it hoisted up to view underneath. He found the broken part, but realized it could be swapped with the other fog light (which they did) and both worked great. He charged me nothing for the procedure and asked we keep Telesis in mind for future body work. Since then, I've had body work done on another car in the family and a new paint job on another car. They are friendly and helpful. They did the work in the time promised for the price promised and they did it right. Their price for my paint job was excellent. They may not be the first choice of your insurance company, but you should have the option with your insurance company of choosing a qualified shop. Telesis is a great choice. One bit of advice: regardless of which body shop or mechanic you go to, always take good pictures of every part of your car when you drop it off for service. You never know when new unintended damage may occur, and the shop may not be aware of it. read more

I was referred to this auto shop by my insurance. They did a great job in repairing my car although i had to go back three times. The 1st time was because they didnt connect my reverse camera then they lefta screw where my brakes were & they removed it i thought something was wrong with my car then they didn't fix a certain part of my car that was damaged. although everything went through insurance it was pretty pricey to fix that small area. My husband could have honestly buffered those scratches out. The staff was friendly pushy but helpful. When they emailed me the estimate i said i would review and get back to them. They called me within 15mins asking if i reviewed it yet, i work a 8-5job & i take my time reading things & i wanted my husband to review it as well. They insisted they wouldnt be able to start if i didnt sign but yet took a month for repairs. This was my 1st accident & i just feel they could have made me more comfortable then being adamant. read more

This review is solely on Jeff and not the actual work done on a vehicle. On 12/14/2016 at approx. 10 am, I called and spoke to Jeff regarding an unauthorized tow fee to the dealership. In a nut shell, Jeff was extremely rude. He stated that he would remove the tow fee ,but does not want to ever deal with us in the future and proceeded to hang up on me. Really? all because of a tow fee, Jeff is dismissing customers because he lacks professionalism and is too volatile to properly handle a low stress situation. I hope the owners of Telesis see this review. How many times has Jeff treated your customers like this? Telesis seems like a great body shop and its a shame they employ people like this and give their business a bad name. To the owners of Telesis, If you would like further details, please look up our file under Vazquez, M. - '16 Nissan Altima - As I tried contacting Jeff again or anyone for that matter, and kept getting put on hold. Way to go! read more

Telesis was recommended by a friend, and i can say they did a great job.... Brooke was very helpful and knowledgeable in handling everything with my insurance and keeping us updated. I was able to get my car in and get my car back as soon as possible, which was a plus because i was paying for the rental out of pocket..... I do need a little touch up on the back bumper they fixed for me to get it set back in, because its keeps popping out on a corner, but my schedule is hard to work with since i commute so far and get home late.... so ill figure something with them soon..... Plus i need to get an estimate on some damage on my front bumper from hitting a crate left on the road while cars swerve to miss. (i was the unlucky one to hit it) read more

Went to this company for an estimate on my car damage. Very nice and professional. Everyone sitting around except the front clerk who was helping people. But said they were too busy to help me with an estimate and had to make an appointment which was 3 days later. I am thinking you have nothing to do and you can't give me an appointment for an estimate for 3 days. How crazy is that. The writer was just sitting there in his little office. Can't do a 5 minute estimate on some damage. Will not deal with this company again. Don't really value the customer who is spending a lot of gas and time driving around. But that is what has become of a lot of businesses now. Really just don't care. And there is really nothing you can do about it. read more

I have taken several cars to Telesis over the years and have never been disappointed. I know that I am leaving my car in the hands of very qualified professionals and will get it back looking new. Every time I have gone there it has been hassle and stress free. They work quick, do an amazing job, and treat their customers fairly and respectfully. They are without a doubt one of the best businesses in the AV and hands down the best body shop to go to. I trust them to always do outstanding work because I have never seen anything but that from them. read more

They really helped me get back in my car when the insurance company wanted to say my car was totaled. They helped to have the repairs done instead and the insurance company actually admitted that they jumped the gun and overpriced the estimate on repairs. It came in SIGNIFICANTLY less than what the insurance company thought. There was no need to call my car totaled. I'm glad I listened to Telesis otherwise I wouldn't still have my vehicle which I love. Thanks for caring about the customer and doing good work. read more

Telesis is the ONLY place I will take my cars! Over the past 20 years.... First, someone hit us while we were driving making a right hand turn and they were ILLEGALLY passing in the bike lane. Second, someone hit my NEW accord parked at a air show. Third someone hit my honda AGAIN parked outside my place of employment. Fourth, my daughter was in an accident in her car, Telesis was GREAT! Telesis is my FIRST call, trust is HUGE in my book, I trust Telesis! read more

We have been using Telesis for years for repair jobs big and small. Always satisfied with their work, and they stick to their time estimates extremely closely. More than anything, what keeps us coming back is the friendly and professional staff. Only once did I have to bring my car back to address what I thought was going to be a significant repair issue, but it was an easy fix that took all of 3 minutes, and they clearly explained what caused the issue. read more

I wanted to extend the life of my 2003 Chevy Silverado. The clearcoat and paint were a mess. I looked around and received many estimates. I was actually referred to Telesis by Westside Paint and Body who said I would be happy with a full paint job at a reasonable price and attention to detail. Very positive experience with no stress. My truck looks great and I am very happy! Thanks to all at Telesis. You all made it so pleasant and easy for me. read more

Nobody ever wants to get in an Car Accident, but Telesis Collision Center made the process easy! I was in and out.. the day I dropped my vehicle off to get repaired. They were so friendly they put my mind at ease, I knew my car was in good hands. They also sent me texts daily letting me know how the car was processing. They did a Great Job!! I'd recommend to All My Family & Friends..! Thank You Telesis Crew!! A. Lopez read more

This is the best body shop ever! They made it so easy, just take your vehicle in and they take care of everything!!! My insurance company said I could take it anywhere and they are approved to give estimates!! Totally easy and they did a great job and had my car done the day they said it would be. I have recommended to all my friends and family! They are simply the best and easiest to work with! Thanks Telesis!! read more

Telesis Collision Center is the BEST in the AV..... my wife's car was hit while parked and the whole front end was smashed. took the car on a Friday and picked it up the following Friday looking like a brand-new car... They even set-up the car rental pickup at their shop and they keep me informed with calls and email of the whole procedure.... Thanks Mike Townley and all the personal in the Shop ! read more

My second time taking my car here & I honestly will never go anywhere else! The staff is informative, professional & they always ALWAYS provide you with updates! Fast, efficient & polite as well. I wish I could remember each of their names but I can't to thank them but I do know Kim at the front desk is amazing to work with! read more

Telisis Collision Center is A number 1 in my book. They did a fantastic job and kept me up to date on the progress of my repair. Very friendly and professional. My van was delayed one extra day, but I wanted it to be perfect, so I didn't mind that at all. Thank you to Mike and all the staff. Did a great job. read more

I have done business with them several times, in both "accident repair" situations, and then voluntarily just because I liked their quality of work, their service attitudes. Can't imagine working with another after working with these folks. Thank you Telesis!!! read more