Really over the top incredible service. We bought a new house. It came with an older refrigerator…read more The old fridge was missing a shelf. I ordered a new shelf from Good Appliance. They wrote back and say, nope, not until you provide us with a photo of model number sticker from inside the fridge. Brilliant! They needed assurance that they were delivering the right part. Once that was taken care of they sent it right away, wonderfully and securely packaged. I just slid it in and my wife is very happy. Now I had a place to store my sodas. Thanks Good Appliance for your careful and speedy order fulfillment.

I'm so jazzed! This is the only website that carried a replacement shelf for my refrigerator. It…read morefits like a glove and the customer service was so friendly and helpful with finding the right size. This is so satisfying. Good Appliance really came to my rescue!

Chad was very professional, clean and quick. He was thorough in checking out my dryer issues and…read morehonest. As a woman/ mother it can be scarey to have a stranger come in your home to work but Chad was respectful and professional and made me feel comfortable. Prices were good and fair. Great job! Thank you!

From the owner: We specialize in making our customers feel like superstars. Yes, we are the experts in appliance…read morerepair, but we can help you do it via phone, text and video chat. Since starting this, people are excited about what they have learned and accomplished. We repair washers, dryers, dishwashers, cooktops, ranges, ovens, refrigerators and microwaves.

They made a repair on washer, however it still didn't work. on 2nd. visit they told me another…read more$240.00 to repair. I would not have spent $48.00 on the first repair if I knew another $240.00 was needed. Cost $105.00 for an inaccurate diagnosis. They refuse to refund the cost of first repair as I no longer have broken machine.

Unprofessional, unqualified, and unethical. I highly encourage anyone considering this appliance…read moreshop to read some of the poor reviews and better business bureau complaints as we had a very similar experience to those. We will be filing a BBB complaint and small claims lawsuit. Please feel free to contact us if you had a similar experience and need help filing the same, it is just that easy and needed to hold this business accountable. Their boiler plate responses to the bad reviews are just that, the manager does not bother to call you. The big box stores have better prices and returns and the other local appliance shops in FW have far better customer service.

Took forever to get them out in the beginning, after they came out said they are going to order…read moreparts and then schedule to come back out. A month later and no one answers the phone. They are 2/10 on actually picking up the phone. Called the manufacturer and was told Mr appliance denied doing the work. A simple text refusing the job would have saved me so much time. Do not recommend.

I called today. Our LG washer was not working. They kept me in the loop on the time the tech would…read morebe arriving. He was great and got it up and running and the price was better than expected. I will definitely recommend

Quick and fixed our problem with our freezer almost immediately. The tech nician was friendly,…read morecourteous and wasn't even wary of our dogs.

Serviceman came out and said he could not fix my refrigerator icemaker problem. Charged me $110…read more I called another repair company, and they fixed the problem completely. Do not waste your time calling these people when you will be charged for their doing nothing at all.

I've had the pleasure to require Mark's expertise twice in the last month. He was kind, efficient…read moreand knowledgeable both times. Would strongly recommend.

I needed help with my refrigerator. So called Mark's A-1and he made the time to come that very…read moreday. Fixed the problem in record time and charged a very fair price. When problems arise again I know who I will call

Jamie was very responsive when we requested a quote for our project. He sent his electrician, Ben,…read moreout to do a general inspection & give us an in-person quote within a few days. We had quite a few things we needed done. Ben was great! Very friendly and you can tell he takes pride in his work. He spent pretty much an entire Saturday doing all of these for us & we couldn't be more thankful. Everything looks & works great. The pictures speak for themselves. He also anchored loose wiring in the attic which I am unable to get a photo of. Very reasonably priced for quality work. We will definitely be reaching out to Ben & Jamie in the future!

Great repair job for our Samsung dryer!! Thanks for the quick fix and the added vent clean.read more

very pushy! showed up unannounced. I did not even have an appointment set up . He parked his…read morevehicle on top of mine. He lied and said he completed a repair when he never even entered my home because I would not let him in. I have reported this to LG along with the video.

First off this place never answers there phones. I called multiple times and never answered. .I got…read morea text saying phone lines were down and they would send someone out to diagnose it. Well no one ever came..so they ordered a part based on what I told ABC warehouse. That was 2 weeks ago. I finally got a hold of someone last week. They said they ordered a part and it would be shipped last Friday and would be in Monday at 10 am. I called again no answer. So I called ABC warehouse.they called them ,and they called corporate to push pressure on them to fix it. So I get text saying the part wouldn't be in until 4pm today. Today they send me text 39 minutes before they would come. .So the guy shows up looks at it and says it's the pump I said ok I have appt at 2pm he says ma'am it will only take 30 minutes .he walks out to his vehicle come back in and says the pump and transmission are both shot and it will cost more then it's worth to fix it. Ok now what he made phone call and says someone will get in touch with you. Ok so my thing is if you would of came out 2 weeks ago to look at it and diagnose it. I could of had the washer replaced by now and I wouldn't be in this mess. So frustrating. . I would not recommend this place.