I will never buy here again. My husband and I and 2 toddlers sat wanting for over 6 hrs. We filled out all paperwork and they handed us the keys said we could take the car as soon as we get the full coverage insurance so we did $200 for it and came back the next day for the new car. Then they said they can't finnace us because our current car was from a buy her pay her and they don't report to credit bureau so there's no proof of us making payments for it. So we were unable to take possession of the new car. So in all a was it of 6 hrs and $200. Not to mention the agravation and tired kids. read more

We had a really great car buying experience with Tanner. He was a great, no pressure salesman who was very knowledgeable and personable. Will in finance was also awesome, very friendly and easy to work with. read more

They cheated me out of $600 and after towing my car twice I still have the same problem I took the car to the dealer the first time. Now my AC and radio doesn't work either. They told yesterday when I took the car back to bring it back next week and we will diagnose the problem with the radio and AC unit And I have to pay for the diagnostic work. They won't refund my money either. Please do mot take your car to TEMPE Kia Dealership for repairs read more

Just bought a used car from salesperson Jarrod Reger and Jalen in the finance department. These guys made everything quick and easy and I couldn't be more pleased both with the car and the process at Tempe Kia. High marks all around. read more

What a great dealership. Loved the no pressure but helpful service on a new car purchase! Tatum Stark and the whole team was great. Very knowledgeable! Fastest and easiest car buying experience! Thanks!! read more

Tanner helped us get into a 2018 Kia Rio EX hatchback. He was friendly, professional and made the buying process extremely easy. We felt zero pressure when working with Tanner, and we appreciated that he was down to earth. Will in finance was amazing too! He got us in and out, and explained all of our options, so we never felt like we were buying something we didn't need/want. Overall we were extremely pleased with our experience at Tempe KIA. read more

Bought 2 cars. Was told something would be ready day of, then said after the weekend , now saying something else. Stiffed me on a referral for $100 lol read more

Horrible experience. I received an offer from True Car that they were not willing to honor. I was belittled by Chuck when I told him the price offer and what I wanted to pay and told him I had another dealership willing to price match. He told me to go to that other dealership. Every time I called to speak with the person who handles the True Car listings I got sent to someone who was not that person and not helpful. I didn't finally get a call back from the General Manager till almost the next week. She flat out told me the True Car listing was not reflecting the market adjustment. She was not willing to sell it to me at the offered price even tho I had $21k to put down and good credit. It was a scam and ripoff. The General Manager didn't apologize for how I was treated by Chuck and just gave reasoning as for the price difference. They were the epitome of the feared dealership experience you don't want to have. They never offered anything to remedy the situation. They were just out to overcharge people by $5k or more for profit. I ended up buying a 2020 loaded Palisade with no market adjustment and below MSRP. read more

Great service. Great deals. Friendly Staff I went to Tempe Kia with a specific car and a specific budget in mind and they were able to help me get exactly what I wanted. The process was easy and the staff were very helpful, knowledgeable, and friendly. I would definitely buy a car here again. I highly recommend Tempe Kia! read more

Joe Singleton is a fantastic salesman. Their entire team was very helpful in getting me a trade in. Stop is over memorial weekend for them to take care of you! read more

I want to thank Tempe Kia for assisting my daughter in her first car purchase.  First of all, Abeer, for calling almost immediately after I inquired about the car.  Secondly, Eliana, for starting the process, coordinating, and your patience in answering all my questions.  Thank you, Esli, also, for your patience once my daughter arrived at Tempe Kia, for the purchase.  Rodney, thank you, for coordinating, and addressing all my questions and concerns, and for staying late.  Jalen, in Finance, I appreciate you taking the time to walk my daughter through the finance paperwork, and being so helpful and positive.  Finally, thank you, Tempe Kia, for the great price, great financing rate, and great experience.  My daughter LOVES her new, used car! read more

Thank you for the great service!!! I was greeted quickly, show all the vehicles I was interested in, and all the features/differences were explained to me. Thanks Carl Bowden! read more

Bryant Andersen was incredible. Patient, honest and fun to work with. He took his time showing us everything we wanted to see and answered all our questions multiple times. He walked us through the buying process and explained everything so we felt absolutely comfortable and happy with our purchase. I just can't imagine going anyplace else. We our so happy with our Kia Forte and the service has be second to none as well. Definitely recommend him for any purchasing needs. read more

When I first purchased my car everything was fine. We had made a deal I got free services on my vehicle was never told it was a specific location and I had moved houses already as well. I was fine with having to return to the right location until I spoke with finance management Chuck Flair. Most disrespectful conversation I've ever had with a company. Was very rude. When I wouldn't understand what he was saying he would laugh at me. Then when I tried explain what I was saying continued to laugh and giggle. I will always regret buying my car from this dealership read more

I had a amazing experience here! I went in for a oil change and ended up buying a new car after talking with Abdul, I got a awesome deal they really worked with me to make sure I was satisfied, Abdul was amazing and seemed to genuinely care, so glad I went in. read more

Short Version: The staff is lazy, rude, dishonest, and disrespectful. Don't waste your time. Dealership intentionally dishonestly allows vehicles to remain on their website to drive contacts and foot traffic. It got us in the door but after the terrible treatment, we went straight to another dealership and spent 40K on the vehicle we wanted. There are plenty of other options available, avoid this one. Detailed Version: Visited this dealership to find a new Kia Stinger. This would be our third Kia dealership of the day and Tempe Kia's website, along with Kia's main website said they had over a dozen currently available. After spending some time on the lot without a visit from any sales personnel, we made our way to the front where one of the four stingers they actually had was on display near the front doors. A salesman came out to greet us and began to help us. When we asked about the stinger in front, he said it was sold and had been sold for several days... this seemed odd and was quite disappointing. Not sure of the reason for leaving a sold vehicle on display for several days and leading customers to believe it's available. Honestly seemed a little shady and deceptive. When we asked about the other Stingers available, the salesman said the website was wrong and that they regularly keep more inventory available online than what is truly available to drive contacts and foot traffic to the dealership. Again, incredibly disappointing, dishonest, shady and quite the let down for us. Nonetheless, there was a stinger that we liked and we chose to sit down to talk numbers and provide info about our trade. Another annoyance/red flag was the salesman flat out saying our trade was worthless and wouldn't help us on our deal... KBB lists our trade as being worth 5K-7K if sold privately, so we knew the vehicle wasn't worthless. Still, getting desperate to find a stinger, we did the usual back and forth with a salesman. During so, our salesman kept our keys held hostage at his sales managers desk preventing us from leaving and making us feel like we were held against our will. Again, frustrating in the least. After a half dozen trips to his sales manager and us insisting on leaving because we were frustrated beyond our wits at that point, we finally landed where we wanted to be. Not getting the best vibe and still unsure if we wanted to spend that amount of money, we said that we wanted to leave to think about it. At this point he brought his sales manager over to talk to us. Anyone who has bought a car knows sales managers have a reputation of being rude, pushy, intimidating and generally unpleasant. This was an understatement for this guy. He walked over yelling "We got where you wanted, whats the deal?!" to which we responded we just wanted to leave and think about it. At this point he literally turned away and waved us off without a word. Beyond rude. Not to mention their sales pit is in the open so shit talking carries quite easily. If you're looking for the stereotypical car buying experience, this is the place for you. Rude, apathetic sales personnel. Pushy, arrogant sales managers. As a concluding note, we left and called Camelback Kia to see if it would be alright to stop in at 8:45pm, cause it was late and 15 before closing... They said absolutely. We arrived to the vehicle we were interested in being pulled up and ready to look at, reached a deal within 20 minutes with our trade getting a reasonable number, and left with a 40k kia stinger that night. Truly an exceptional experience. read more

Though Patrick may be new to Kia, he fits right in. Give him a call, he will make sure you drive away in the vehicle you want!! Thanks Patrick. I will return to purchase another vehicle!! read more

Purchases a brand new Optima and was told there was an update available for the navigation system but it would take 4 hours. We were anxious to get back home to our kids so they said we could bring it back or do it ourselves by connecting the vehicle to WiFi. I asked them to perform the update during an oil change and they wanted $250. It was never mentioned that we would have to pay and "Sales manager" would not honor. read more

So, I bought a new Kia two weeks ago. Our salesman was Byron. He was great, very helpful, honest, and super friendly. He answered all our questions and when he didn't know the answer he put use in touch with William who offered to have us come down and explain more about our new car. Both gave us great customer service. The financial guy was Mani he was great as well, super friendly and helpful. The only problem or annoyance I have had is from the internet sales people. Tom continue to send text after my purchase was made. I did let him know I purchased a car from Tempe Kia, that he responded to with a "Really??", so I sent a picture that the salesman took the day I bought my car. Tom response "who's name was the purchase under?" I didn't respond. Then he ask if it was my husband's name. I didn't respond. I'm not sure why Tom would handle customer service this way. Tonight I received another text for Nick. I let him know I purchased a car on 6/6. No questions asked. Online sales need to get it together. Take a page out of Byron's book.... No pressure and listen to the customer! read more

I've been there for routine maintenance (oil change/tires rotated etc.) a couple of times and so far it's pretty good! I will continue to go back for future maintenance. read more

This time I had Paula for my advisor and she was nothing but awesome for my visit. I had to get my battery looked at and I ended up getting it replaced. Paula kept me updated on almost everything on the car, much appreciated! Most advisors just rush you and are pushy but she did not push me a lot or nag me about approving the battery. Thanks! I do not like visiting the dealership (as most people don't) because it obviously means money is to be spent...usually large portions but I don't worry about it much because the employees seem great and are friendly for the most part. I know my car will be taken care if good and I will be treated very friendly. And I work in a dealership so I know as soon as a customer leaves and what goes on but everybody is awesome here. Also Tony the shuttle driver was an awesome guy as he gave me a ride back to work and is a good conversationalist. read more

Skip Tempe Kia and drive to Horne Kia! Tempe Kia is very unprofessional! I scheduled an appointment to trade-in my current Kia. After I met with the salesperson and test drove two vehicles, he introduced me to his Sales Manager and they indicated they would contact me later with purchase options. I did receive one text later that evening, to which I immediately responded, but, NEVER heard back from the dealership! In hindsight, it was a blessing because I walked into Horne Kia a week later and drove off the lot in the fully-loaded 2017 Kia Sorento of my dreams! read more

Went in on whim to check out an Optima. Spoke to Sergio. Nice enough guy, seemed helpful. Showed me a test model Optima that was selling for $18995. Basically worked out a general deal working off of approx. numbers. Told him I was definitely interested and I would be back as I needed to bring my wife in to see the car. When we came back 2 days later, Sergio was busy so he had us work with an older salesman named Jimmi. WORST sales person ever! Barely spoke to us. When he did he talked down to us appeared to have no interest in selling us a car. Took us on a test drive and basically scolded us about our car situation. He also belittled our trade in which was a car we bought brand new the year before. After the test we went in to try and get the deal done. No go. Told us the deal I had worked out with Sergio wouldn't fly. Said our trade was worth 12K when 2 days earlier Sergio said around 13K to 14K. Said that we'd need $2500 down to even sniff the payment we wanted even tho 2 days prior we more or less said it could be done with $500 down. This is when Sergio came back and tried to help. The went back to the sales manager with our deal. Came back 3 min later and said there's no way they'll do the deal as is. 2 hours wasted. Before walking out, Sergio said to call him back the next day because his used car mngr might be able to help on our trade. Nope. Called back the next day and spoke to the used car mngr, Brent. He said he'd make some calls and see if the could get more for our trade. Said he'd call back in a little while with information. 6 hours pass and no response. I call to follow up, Sergio is no where to be found and doesn't answer ANY of my calls to his cell. Finally get Brent on the phone and he says he hasn't checked yet. Drove 50 miles north to Earnhardt Kia the next day, got exactly the deal we wanted in the exact same car. Polite service, FAST transaction! I've gone to Tempe Dodge/Kia 3 times prior and have never bought a car from them. Learn my lesson without going in this place, HORRID DEALERSHIP! read more

I've owned 4 Kia's and I do love these cars. I've been to some of the other Kia dealerships but this one is my fav for both service and purchasing new cars. Let's be real, car salesman have a job to do and they are clearly trying to make the most profit possible, but I felt the price was very reasonable for the car and features. I also truly appreciate not being pressured. They took their time, helped me figure out the features, answered all of the questions I knew to ask and worked with me to find a price range I was comfortable with. Joe Singleton, although new and this was somewhat evident, was patient, kind and worked to find answers if he didn't know them. Several others helped out (Brandon Bender and dude who figured out the smart lift feature for us). It took hours but this is normal and they made the experience pleasant. You do need to be careful with finance department - make sure you know the cost of all the add ons they are trying sell you (gap insurance, alarm systems, payment plans that have "membership fees"). I knew what I would be paying but didn't fully realize what was paying for, which I probably would have opted out of had I known the cost. This part put my out of my financial comfort zone. Make sure you find out all the costs and don't hesitate to slow them down. The service department is hands down the best one I've been to- they are super friendly, communicate with you constantly, and the lobby area is awesome. You can comfortably work (or just relax) while you wait and they are mindful of your time. They usually wash my car too which I absolutely love. read more

I have given this dealership multiple chances to rectify the current complaint I have. I received an email from the Dealership manager the same day I submitted my formal complaint in writing (after several complaints via phone) and was told "we will be calling you shortly" but don't worry that was 3 days ago. I wanted to give the manager a chance to "correct this situation" like his email ensured before adding this review to Yelp. But I truly would like to warn other customers before they purchase a vehicle from this dealership. I would give them a zero star rating if it was possible. I purchased a vehicle on June 6, 2015 and could not be more disappointed. This was the farthest thing from an honest deal. The vehicle I was interested in purchasing had just arrived to the lot and not been officially listed for sale. However, it also had a stain on the driver seat and chips in the windshield. I very adamantly stated I wouldn't buy the vehicle in this state and was reassured the vehicle would be taken care of. My salesperson, Doug, even admitted "we wouldn't put this vehicle on the lot in this condition. We will take care of everything". He assured me they would repair the windshield appropriately and the chips would not be visible, "the glass guys decide what to do, but don't worry we will take care of it". The words said by my salesperson, Doug, did not match what was written on my "we owe" form. I was assured someone from the Service Department would call me within 7 business days. No one ever reached out to contact me regarding the repairs that were promised to be done during the purchase of the vehicle. I should have known then they had no intention of keeping their word and replacing the windshield as verbally promised. Despite all this, I made sure to reach out to the service department myself, and set up an appointment. At the time of service the chip was "glued" and still visible. When vocalizing my complaint, the Service Department employee, Crystal, stated the discrepancy in repair would have to be discussed with a sales manager. The following Tuesday to discuss I called a sales manager to discuss the issue but unfortunately I was unable to obtain his name because he was clearly annoyed by me and making no effort to effectively communicate. While he argued with me informing me several times I was wrong he finally appeased me with the answer that he would "look into this and call me back before th end of the business day". 48 hours went by and I finally called back myself and spoke with someone who I thought was ethical and would take care of this issue. Again, I was wrong. Later that day I received a phone call from Doug who insisted I was not telling the truth and that he never said, "they would take care of the windshield". I had a witness with me for each time I visited the dealership and each phone call. This dealership is not honest or ethical and when called out on their dishonesty their reaction is to blame the customer. I'm disappointed in not only the dealership, but myself for thinking this dealership had ethical salespeople where their words are supported by their actions. Please be careful before purchasing a vehicle from this dealership. read more

Like Melanie if I could give this dealership less than one star I would. In our case everything went well until we went to pick up our new car. We were told the car would be inside waiting for us, when we got there it was outside, no big deal. Our substitute salesman offered to pull it inside to go over it, we declined thinking it would take just a couple minutes outside and we would be on our way. To cut to the chase, the salesman didn't wait to move another vehicle in the way and drove our new car off the curb and messed up the front fascia. The salesman and Manager tried to brush it off as no big deal. When they offered to patch and paint the fascia and not replace it, we got our money back and shredded the deal and they didn't even care. I am guessing they will just sell the car as new and never disclose the damage. read more

I bought a BRAND NEW 2013 Kia Sorento at this place and the sales people were fabulous...but anyone can be fabulous when they are making $. I had my car for ONE WEEK and it stalled out in an intersection. I was so irritated and drove it right back in and the response was Oh the computer chip needs to be updated ....Little did I know that this was the beginning of all my problems with them. I have had my car stall out numerous times, I have had my radio and back-up camera freeze up as well and also the downhill assist mode came on when I was driving on a flat highway! What kind of POS cars do you sell? I mean seriously...my trade in had less problems. I am currently going after them as a lemon law case and they had the nerve to offer me a pathetic amount for my troubles! I want you to take back this crap car and let me have my money back so I can go elsewhere...until then I will continue to fight! BUYER BEWARE...THIS PLACE DOESN'T T CARE ABOUT YOU OR YOUR CARS PROBLEMS. THEY JUST WANT THE MONEY. ONCE YOU'RE IN IT S ALL OVER! One other thing...I thought I would talk to the owner since he has posted on other review sites about how he would try to help out...he told me he would try to take care of me and I NEVER HEARD FROM HIM AGAIN. If I could give zero stars I would! read more

I was in the market to buy a new car. I was checking out the price of a car on a website and it said to enter my information to see prices from different dealers. Apparently that was a mistake because it sent an email to about 20 dealers. The next day I got a rude email from the internet sales manager Nick Davis. It said in the subject "Thanks for reading my emails" and inside "but never responding.....". I feel like this is not a good way to get business. After I sent an email letting him know I didn't see the message, but I found it rude the way he sent that first email he continued to send two other rude emails within 3 minutes of each other. Very disappointed with my interactions with this employee and they will not have my business. read more

I found the car I wanted here at Tempe Kia. My husband works late so we scheduled test drive for the next night and asked that finance guys be there because we were serious about purchasing. Nick the salesman kept looking at my boobs, used a lot of foul language and just kept talking about himself. Long story shortened Tempe Kia refused to lower our monthly payment $18!!! I wanted $300. They said $318. So we left without the car. I cannot believe they were willing to lose a sell over $18!!! Ohh I almost forgot Tempe Kia was advertising a $25 gift card with every test drive. I did not get anything even though I told them. I called 2 weeks later and asked if we were going to receive a gift card. I cant remember who I talked to but he sent me an email with a "virtual card" like 5 minutes later. This company is a bunch of lame-os. I say boooo and give them 2 thumbs down. read more

Friendly people, but I don't feel I got a good deal, just "OK" on new vehicle purchase. 1) Slow to refund "vehicle service plan", not refunded after two weeks. 2) Inflated dealer adds; nitrogen tires, tinted windows on car w/factory tint. An additional $900. 3) Confusing pricing summaries, price summed in a way different from method used for advertised. 4) Low-balling trade-in, as my trade-in is now advertised for sale some 35% more than price they paid me, a whopping $4500. I'm an engineer, so I was able to use spreadsheet in their show room to understand and correct their confusing price offers. But I don't feel like a got a great deal. I was probably shorted 1,000 on trade-in and unavoidable paid $500 for dealer added crap. I negotiated my best, but I am just an amateur. Love my car, not my dealer. read more

We had a great experience! Very satisfied with our purchase. Would highly recommend and will definitely return when we go to upgrade/purchase our next vehicle. read more

Unfortunately the saying goes you buy because of the price you go back to the same dealership because of the service. The service is awful. All of the one star reviews are absolutely spot on lack of follow up lack of care and lack of wanting you to continue your business with them. It is unfortunate. read more

First time to Tempe Kia, great customer service I went there to get a 3rd opinion of course I didn't tell them that! It was a steering wheel issue rattling when I go over any bumps in the road! I had googled symptom and it was coming back as motor coupling in steering wheel area, of course there was a recall on it! I called to make appointment to have it replaced first available wasn't until 30 days! First Kia dealership I went to was Mark Kia, that's where I bought the car from they quoted me $400 and some dollars to have drive shaft replaced! I declined for them to do it! My gut feeling was saying they were trying to rip me off! 2nd stop was Big O's tires had some things that were done, I figure since car will be lifted maybe they can take a look to see maybe they can get me in right direction of this noise! They told me it might be my steering column, but to get a better look at it take it to dealership there may be a recall notice! Made appointment with Tempe Kia online, omg all the available appointments fantastic I don't have to wait a whole month for an appointment. Got there at 7am I was out at 830am. And guess what? It was the recalled part that was replaced! Thank you Jairo and the mechanic that fixed the problem! I will be a returning customer! read more

If you really want a Jeep go to another dealership in the valley. They ripped my front passenger seat while I was signing my lease papers (it's been over a month and they just called me to schedule an appointment to fix my seat). In addition to other car issues I never expected to have with a brand new car, I have had to sign the contract papers twice and still have to complete a loan interview with their finance agency. What!?!? I Everyone from sales to customer service avoids my calls, voicemails and emails since day one. I believe in giving second chances but not in 5th or 6th chances. Updade. They fixed my seat (horribly), but when I went to pick up the SUV it took them 30 minutes to tell me my vehicle was in an accident. They complete crashed the back of my SUV!! Told me they couldn't give me a new one and fixed it. Now, my engine light has turned on. Buying a Jeep from this dealership has been the worst purchase ever. They simply don't care about their customers, especially if they are a women. read more

Don't you love it when you spend hours with an Internet Sales man like Jason and tempe kia. He sits down we talk numbers he shakes hands and says you have a deal... only to come back 10 minutes later to tell you that the numbers have changed. Don't waste your time or breath head over to camelback kia instead. read more

I went for an oil change and the guy told me That I had a slow leak in my tire and it was "unrepairable" so I had to buy a whole new tire. I declined and took my car over to discount tire and they took one look at it and said we can fix this no problem and we can do it for free. I don't appreciate being lied to, especially by my own dealership. I will not being going back for my routine maintenance as I cannot trust them! read more

Don't go there !!! they told me that I had to buy some windows tint because that was required by AZ law. then when I left there, they told me call to make appointment for the window . now I can not find a people to make appointment !!! it only happened in the first week since i brought car ! read more

Not totally happy with the experience. First when I went on-line to look at the car, I was asked to make an offer, and they never responded. The test drive went OK. and when we sat down to do the deal, they started playing games trying to gouge more money out of me. Typical game of OK, let me run it by my manager, and then after a short visit with his buddies, he came back with an insult after I had said I would do the deal for the price agreed upon. At that point I said I would have to think about it and call him the next day and he immediately said "well if I can get the extra money (to which I had already agreed) would I do the deal?" Since I had previously said yes and because, unlike them, I am a man of my word. I did the deal. Less than an ideal experience but better than it could have been. Still not totally sure I should not have walked away. I did get a response a couple of days after I first posted this review. They asked what could be done to make things right. Since I only got one key, I asked about a spare key. This is just a basic key, no electronics/fob, etc. Have not heard back from them. Apparently a 2 or 3 dollar key is too much to ask. It is really sad that they make all sort of noise about being customer focused but then treat the customers as if they all had a room temperature, or lower, IQ. read more

I would strongly advise against purchasing from this dealership. There are many other options to choose from in that area. Their service department is horrible, I had an appointment at 8am for an oil change and to get my brakes checked on my Kia Soul. They said they would call me at 10, but no phone call. I called and left a message and they still hadn't returned my call so I drove over there. Low and behold they hadn't even started on my vehicle, what a shocker. What's the point of scheduling appointments when you can't even come close to following them. I'm very concerned about the noise my brakes have been making and I'm worried it's a safety hazard. The noise was there before and after changing the pads and rotors btw so obviously it's a bigger problem like a manufacturer defect, another reason not to buy one of these cars among other issues I've had in the past. read more

Joe Singleton assisted my wife and I with the purchase of a 2018 Sorento. He was courteous, polite, efficient and made sure that he answered all of our questions from our introduction to the moment we drove off with our new car. He assured us that we could call him if we need follow up assistance. His excellent service is consistent with the great and cordial service we have experienced since 2016 when we leased our Sportage. Keep up the great attitude and good work! read more