I would never ever recommend Tempe Kia to anyone. At the beginning it was fine. Although our sales person continued to take cell phone calls, text and smoke the entire time. We were looking for a more economic car, better gas mileage etc. We had both of our cars paid off and thought it wouldn't hurt to upgrade. after driving for a grand total of 3 minutes, I was back on the lot and he asked what I thought. Over all I liked the car but had questions because I didn't get too much time in the vehicle. I checked with our sales person to make sure we had cruise control he assured us we did, and we have it in writing signed by the person who did the final inspection of the vehicle, and they said that signed document didn't mean anything because I had a paper with the specs. Needless to say I found out the very next day (after purchasing the vehicle) there was no cruise control. I called them and told them this is not okay, they should work with me and figure this out. They turned into rude awful people. They say they are a family owned local business that wants returning and happy customers. Well if that is the owners goal then they need to fire everyone and start over. I have never been treated so rudely. They offered us a year of oil changes. (Thanks but two oil changes at $15 a pop doesn't cover being lied to.) He then said he would give us $300, I again said I need you to do more. I drive 15 hours a week $300 is not going to fix my daily hassle of not having a feature that was supposed to be on the product you sold me. They refused to take calls at the dealership and would only return my calls from their cell phone, convenient they aren't recorded, and then they told me the GM wont offer me more than $200. really? So, apparently now, taking care of their customers is becoming less and less important. To make matters worse I am a full time student and getting student loans (as a nanny that isn't easy) and they sent my loan app into a half dozen or more banks and credit unions, this is after getting financed through them, and now my credit score looks awful. They then had the gall to tell me it wasn't easy to finance me and I would probably not get financed anywhere else... but I can return the car if I want. Awesome, right? I am so enraged with these people. The rude behavior and lack of honesty was repulsive and so unprofessional.I highly recommend going anywhere else but there. I did call KIA and filed a formal complaint against the dealership. read more

Stay away from this joke of a dealership!!! My daughters father bought a 2015 Kia Soul with 9000 miles on it on 6/27/16. He drove it off the lot at 10:00 p.m. At 4:30 p.m. 6/28/16 (less than 24 hours following the purchase) the car died in the middle of the road. He immediately contacted the dealership who referred him to the Kia hotline to coordinate towing the car to their service center. They informed him that he has to be with the vehicle. They initially gave him a wait time of 3 hours - so roughly 7:30. He was getting recorded messages from Kia regarding the tow trucks arrival time but the dealership didn't give the towing company all of the information needed so they didn't schedule it. Confused? Yeah so are we. Well the dealership gave the towing company incomplete information the first time then gave the wrong phone number when they attempted a second communication. Bottom line - tow truck NEVER SHOWED UP following multiple requests and communications!!?? Waited with the car (that he was told to stay with) until 11:30 pm and they never came to tow it to the service center. So it's now sitting in a parking lot. The dealership also informed him that since the service center was closed a loaner car or rental would not be available for him to drive so he's missing work tomorrow. Now let's remember the service center was open when he made the initial call. The fact that this dealership allowed a new customer to be stranded in the dangerous Phx heat in the middle of the day in a broken down car they sold less than 24 hours prior to the breakdown is disturbing at best. It borders on inhumane. People were stopping to give water and finally enough people stopped to help him push the car to a nearby parking lot where it sits now. It was 113 degrees. Amazing. Thanks for nothing Kia Tempe. Go down the road to Toyota or Honda if you wanna a good car and decent customer service. These guys are a joke. read more

Major bait and switch artists. Never get service there. They add 5 things you need to do and charge twice what other places do. They smile at you and act nicely, then stab you in the back as soon as they can. Claimed they knew nothing about a seat belt recall years ago so they wouldn't have to fix it. Also, my cruise control went out at 59,997 miles. They said it was under warranty and to bring it down. I live 12 miles away. Got there and they told me warranty was no good as I was over 60,000. Cheapo dirtbags! I literally had to threaten them with posting a 1 page ad in the Arizona Republic explaining exactly how they treated me. The best they would do is pay for the cruise control unit and I had to cover the installation. I even went through the national Kia offices and they refused to intervene. Not only avoiding this place like the plague, I will never ever buy a Kia again. read more

Thank you Gilbert Montoya and Nico Montoya I love my new vehicle. You made it exciting and fun. The buying process was painless. I am a very happy girl read more

We were in the market for a new(er) car and had been casually surfing the net for a few months when we came across a Tempe Kia listing for a certified pre-owned K900. I sent in a submission for an internet price quote, but since it was after 9pm, realized an answer wouldn't come before the next morning, Sunday. My husband was actually out of town, but during our Skype discussion about the car, we decided I would visit the dealer to take a very serious look - the internet listed price seemed a good deal. Armed with the pertinent details (dealer stock #, VIN #, advertised mileage, advertised price, etc.) I showed up ~15 minutes after they opened on Sunday and was greeted (not stalked, not accosted) by Jim Iwami. When he asked if I was looking for something in particular I gave him the note and said I only wanted to look at that vehicle. He took a look and then excused himself saying he would be right back. Within 4-5 minutes he returned and explained that the vehicle was so recently theirs, it was in the shop, not quite ready for viewing/test driving. We went out to the lot and Jim showed me a brand new K900 with the same color scheme so I could at least see one close up and personal, and go through the interior goodies. There was NO PUSH to purchase anything in place of what we wanted. NO BAIT & SWITCH attempt. Afterward we went back inside I spoke with both Jim and Nick Dembicky (sales manager) about the car I came to see. They explained the car would be ready Monday afternoon, but my husband was returning from overseas on Monday afternoon. I said again that we were very serious about purchasing the car, and though I understood they were in business to sell, I didn't want them to sell the vehicle out from under us. I offered to put down some earnest money for them to hold the car, but they said that would not be necessary. We settled on Wednesday afternoon as convenient for all of us. I also mentioned that I had submitted an request for special online pricing. Wednesday came, the test drive was great, and my husband and I sat down to discuss the final details. They honored the offer of a special internet price, we accepted and sat down with the finance gentleman. (apologies to him - cannot remember his name) Again NO PUSH for add-ons. Took care of the paperwork requirements and we drove home, me in the K900 and my husband in our Crossfire. The entire experience was smooth, everyone who spoke with us was friendly and respectful, and it's the only stress-free car-buying trip I've ever had. We love the car and extend our thanks to Jim and Nick Tempe Kia for treating us as people who became customers, not merely marks for a sale. read more

The worst car shopping experience I've ever had. I've been looking at used Cadenzas for months and I found a great one at their dealership. The process started out smoothly enough. The car was great and the salesmen was helpful. Then things started getting weird. I had gone to a different dealership and almost bought another Cadenza. They were able to offer me a deal with zero down for almost the same price. Here they told me they would need at least $2,500 down to even try because I had negative equity in my current vehicle. I was taken aback, but I really wanted this car. Fine, I agreed to put $2,500 down. I wanted to show the car to my fiance though but they said I couldn't take it for an extended test drive for the evening. We live pretty far. I only went here because they had the car I wanted. Again the last Kia dealership I went to offered it to me before I could even ask. Okay, fine. So we came back the next day, put down a deposit and waited to get into finance to sign the final papers. This is where things got worse. We were told it would be ~30 mins. An hour into waiting, I hear a guy flipping out on the other side of the dealership about being there all day. About 20 mins later, another guy is yelling. This should have been a red flag but I thought maybe they were just rude people. Around this time the salesmen helping us comes over and says they are having trouble finding a bank to "take my deal." I have good credit and was putting a good sum down. This is where my stomach started to churn. About 50 mins after that they finally tell me "good news". What a joke that ended up being. He sits me down and tells me they found one bank. I look at the price and it's the original price they gave me when we started the deal. What a coincidence! Top that off with the interest rate they got me was over 8%. Are you kidding me? I tell him to take a hike and I want my deposit back. The deposit we made on my fiance's card who had gone home at this point because of how long the wait was and the manager tells me she needs to come back with the card. Again, what? The manager was extremely rude and unhelpful at this point. I told him I know you don't need a card to give a refund. He said I could wait for the finance guy to finish a deal and talk to him. Wow, thanks! I eventually see the finance guy who then tells me they didn't even get a quote back from the main bank I asked them to see about. A bank I already had an offer to refinance with, so I know the interest rate should have been lower. He said I could wait until tomorrow. What? First off they didn't even tell me this initially, but now I can wait until the next day? This was obviously some scam they use to screw people over and try to convince them they can't get a better rate. I think they knew how much I liked the car (my fault for showing that I guess) and hoped that after spending nearly my entire Saturday evening there I would just bite the bullet and take their awful offer. Considering the two guys who flipped out before me, I can only conclude I wasn't a special case. So if you are at the dealership and find yourself sitting in the waiting area for an hour or more while they "struggle to find a deal" be aware this is more than likely them pulling the same scam. This entire experience has put me off not only this dealership but Kia as a whole. It was so frustrating and maddening I don't even want to touch a Kia again. read more

After a terrible experience at another valley Kia dealership, I wound up at Tempe Kia. Let me just say I wish I would have started my car search here weeks ago. The staff here are among the most professional individuals I've ever dealt with while buying a car. Ron, my salesperson, was hands down the best salesman I've ever had the pleasure to work with. And he was TRULY a pleasure, which sounds insane when you consider I was buying a car. I had my daughter with me and the entire staff treated us like family - and I may be crazy again, but I got the feeling they would have treated us this way whether I bought a car or not. They avoided playing the ridiculous pricing games other dealers play, and despite of how easy it was, I'm 100% sure I got the best deal possible on the 2020 Kia Soul I bought. Definitely give Ron and Tempe Kia a shot if you're looking to buy a Kia... You won't regret it. read more

WE went to Tempe Kia to day to look at a Sorento SUV. Drove the car liked it and was serious about buying it UNTEL they or KIA wanted to charge us $250 because we wanted to pay cash and not finance it!!!! WHAT?? They would have kept the fee in the cost of the car if we had not protested, then we were told it was KIA not the dealership doing it. Really?? Plus they went over the figures with us and we kept telling them the figures don't add up. So salesman said " Let me write it out for you" Well he came up with $1,000 difference too and said, "I don't know what is wrong here either" The dealership said they would pay the $250. No Thank you, we will give you $500, No Thank you. We well give you $1,000 NO THANK YOU. It is not about the money at this point, it is about loosing all trust and respect for this dealership. It is about the penalty for paying cash, and the extra $1,000 that they couldn't even figure out where it came from. Such a disappointing day and customer service. read more

We already purchased from another dealer .. your Manager Chuck lost our business on Wednesday .. he seemed irritated and impatient.. didn't educate the consumer in anyway. I wanted to get the Kia Sorento EX model that was SWP with stone beige interior and asked if he would give me that model for 31K .. his reply was " why should I pay for the paint" .. he wouldn't budge and we left and went to Camelback Kia .. he lost the deal for $395 .. the communication was fair at best starting with 1st encounter with Wil Parker when we test drive on Saturday.. he never said he was going on vacation And wouldn't be available..I emailed him that night and then the next morning.. he never responded.. we went in on Wednesday and were set up with Chuck .. to be honest we would have negotiated but he was seemingly upset that we had dare ask for what we wanted .. in the text chain one of the internet care customer Nury asked if I had a pricing sheet to bring with so they could see what the other dealer offered .. I'm shocked that when we then asked for the pricing sheet Chuck prepared he replied " you can't have it it's an internal document.. funny you ask the customer for something that your business refuses to supply. I'm so disgusted with your business and will gladly spread the word to all of my colleagues.. we had an amazing experience at Camelback Kia and to boot we got an amazing deal which included the SWP with stone beige interior for what initially you said you could provide .. which you were never able. I'm forwarding this information to your bosses boss just to inform them you lost a car sale because your employees clearly don't care about the customer.. they only care about the bottom line. read more

Wow!! What a difference in experiences. We purchased a used car from Carl at Tempe Kia with help from Joe in the finance department two days ago and I am still recovering. Our experience strung out for six L-O-N-G hours after we knew which car we wanted to purchase and made an offer. The dealership did not appear busy and many employees seemed idle. The only reason I can see for stringing us out so long was to beat us down so by the time we got back to Joe in the finance department, hungry, restless, bored and feeling trapped - the numbers on the contract not matching the deal we had agreed to seemed insignificant to how we felt. We signed quickly irregardless of the increased expense - anything to get out of that dealership and end the ordeal. Little did we know, even after we signed everything, we had another hour to wait for our car to be prepped! What does that mean? I think it meant remove the sticker from the front window because the car was not cleaned, the gas tank was not topped off, the protective plastic on the floors was not removed, the temporary license plate was not affixed.... In retrospect, I wish I had reattached the license plates on my trade in (that the dealer had removed) and driven away - much earlier in the day! Needless to say, I never want to repeat that experience. Nor would I recommend it to friend or foe! If you are brave enough to try your luck here, make sure you have a lot of stamina and bring food! Maybe I'm getting old because I haven't even been able to bring myself to drive the car since that day. Everytime I look at it, I remember how bad I felt while waiting all that time - PTSD from car buying???? read more

Reuben Adkins worked tirelessly to get the deal done on my new Kia Sportage. He was pleasant, attentive, and made sure I left the dealership happy. read more

I had an amazing experience at Kia Tempe. Robert Michaud did a great job in finding me a super deal. I am very happy with the car I just bought. Everyone was extra nice. I am telling all my friends to go buy a car at Kia Tempe with Robert Michaud read more

Loved the service and friendliness I received from R. Ross and the whole team their as I was shopping for and bought a Kia Soul. They did not pressure me and let me make decisions on my own time. Thanks again.. LOVE my carribean blue Soul! read more

My dad and I had the pleasure of working with Moose while purchasing my first car at Tempe Kia. From the moment we met Moose he was thorough with us and listened to our thoughts and concerns. Moose was personable and helpful in every situation and questions we had. He definitely made our car buying experience top notch. Thank you Moose! read more

I bought my car in December and let me tell you. Rory from Kia is so awesome. Made it easy! I felt like he tried to work with me and my needs very well. I recommend him to anyone! read more

I received excellent service from both Jim W. and Jerry A. i bought two new cars a Sorento and a Cadenza fromt this dealership last month i did visit with other local dealerships i let them know exactly what i was looking for and how much i wanted to spend it went smooth and in a timely manner very professional no pressure at all. I give Tempe Kia Jim and Jerry 5 stars! read more

Tempe Kia was very helpful to me and my father in law. fabulous job rick did amazing job going over the vehicle with all the technology that this vehicle, and my father in law being older gentlemen, it was nice for someone to spend their time and go every component (a couple of times) was refreshing. Thanks Tempe Kia for such a wonderful job read more

Carl Bowden is the man! He treated me like family, found me exactly what I was looking for, and I'm driving around in a car I absolutely love! read more

Guillermo was my salesman, he is nice, patient and honest. Everyone at Tempe Kia was polite and friendly. The sales manager and my sales rep both worked with me until I was happy and satisfied with my purchase. I would highly recommend Tempe Kia if you are buying a new car like I did. I am overly happy wit my 2017 Kia Soul, thank you to everyone who helped in my buying process. read more

Just an update. Sales team: awesome. We had the numbers ready to go and nothing changed when we got to the finance team. Finance department: less than stellar. We had a loan already lined up. We knew how much per month. We were offered an extended warranty and gap plan for $8-$10 per month. We get to the final numbers... it jumped our payment $60 per month!! Please pay attention to the creative (deceptive?) math they are using in the finance department. I can't stress this enough. If they are offering you a $3500 warranty and $1000 insurance plan for $10 a month, don't just sign on the dotted line! Make sure you understand that it's really not $8-$10 per month! In our experience, they were applying the manufacturer's rebate towards the warranty instead of the car, that way they could claim $8 a month...note: you are now paying more for your car because the rebate is being used for the warranty instead of applying it to the car purchase. Good luck! read more

The service staff is exceptional and the work alway top-notch. Professional, friendly, and knowledgeable.

If I could give less than one star I would! My fiancé and I went to Kia on Friday and our sales person (Jim) was horrible. My fiancé was very adamant that the car we wanted would have light exterior paint and would have the solid black interior. Our sales person kept showing us cars that had the two-tone interior. He finally showed us a car with the interior color we wanted, but the car was incorrect exterior color. After we told him there was no way we would purchase that car, he had his manager come and talk to us. My fiancé told him the exact specifications he wanted and we were told that we could get that car, but they would need to bring it in from a different dealership. We asked if the car would have auto headlights and we were told by both salesmen that it would be on the car. They told us that they would call us in the morning with the time the car would be at the dealership. We went the next day to finish buying the car, we took a test drive and we liked the car. We went to financing and purchased the car. After we got out of the finance area, Jim was there to help us learn more about the car. As he was showing us how to work the headlights, my fiancé said we would just leave the headlights on 'Auto'. Surprise to us, auto headlights were not an option on the car we just purchased. My fiancé was getting upset about it and he was trying to discuss it was Jim, but Jim kept ignoring him and was trying to set up the blue-tooth sync. And to be frank, I could have done a better job of programming my car than Jim. After 5 minutes, we finally got the car set up, and my fiancé asked Jim, if we were going to discuss the fact that the car did not have auto headlights like we were told the previous day. We spoke to Scott (who was extremely helpful) and he was able to calm my fiancé down. Before we left, I asked for my second set of keys for the car, and Jim told me that they were in the packet that was in the car. I told him that I did not see any keys earlier and as it turns out the keys were not in the packet. The dealership was looking for the keys for over 30 minutes. During this entire time, not a single manager came out to talk to us about it. I called Bill (Customer Relations Manager) and he said he would contact John (manager) to come out and talk to us, but no one came. They finally found my key, it had fallen out in the finance waiting room and was stuck in a chair. Jim kept making excuses as to why it fell out. Frankly I was ready to leave. Car buying is supposed to be an exciting time, but Tempe Kia managed to turn our excitement to disappointment and frustration within 45 minutes. I would also like to say that I think it's shameful that the sales people have customers do a "review" on them before you even go to financing. You can't rate the entire experience this way. It's very awkward for the customer and both my fiancé and I didn't really didn't want to write anything, but felt obligated. I would never suggest anyone come here if they could avoid it. It's full of people who don't care about you as a customer at all! read more

Do not buy a car here. First of all they offer you a "deal" to give them a 5 star rating, the salesman and finance guy! They completely ripped my husband off, the only good I have to say about this place is about Patti. She is a sweet lady and took time out of her day to speak to me about a situation she had nothing to do with! These people manipulate and prey on buyers. My husband told finance he only wanted gap insurance and that was all! Of course finance said he would throw in a service warranty and keep his payments the same, WITHOUT explaining this would extend his loan and increase tAPR!!! I would never give this place my business and I am SO disappointed my husband did. I can only imagine how many poor people they take advantage of- check the reviews! Another thing, my husband left some cash under his mat of the car he traded in, the sales man told him he was welcome to come back and get it when he got back from his vacation after the holiday, knowing my husband lives out of the way! What kind of customer service is that, after someone just dropped 50k? Ever heard of Venmo, Apple Pay, etc? Run from this place, and always always read your contracts! It has now been a total of 6 business days(not including thanksgiving) and the trade in loan has NOT been paid! We called yesterday and were told it had not been sent out yet and would be right away, this whole operation is a joke! Do NOT buy a car here. WORST EXPERIENCE EVER. read more

I just bought a Kia Soul from this dealership (Tempe Kia) and it was a wonderful expereince. I worked with Andrew Harper and he was very informative and patient throughtout the buying process. He even bought me a Diet Coke while I was waiting. That in itself is worth five stars in my book, ha. I wanted a red one and they did not have one in my price range on the lot, but found one from another dealer and went and got it for me. The finance part of it was very painless and low stress. This usually causes great anxiety, but not at this dealership it all went smoothly. I strongly recommend this dealership and sales associate, Andrew Harper! read more

I had the BEST experience at Tempe Kia. I was looking around for a car for awhile now but nothing was catching my eye and no one was listening to what I wanted. When I got to Tempe Kia I met Carl Brown and he was SO helpful, listened to what I wanted and he was able to work out an AMAZING deal for me. He also went through all of the features on the car with me and no one else at any other dealers did that so I was very grateful for that. If you are looking for a car I would definitely recommend Carl Brown, he won't disappoint. read more

I would not recommend Tempe Kia Service to anyone. I have been dealing with them for over a year and a half in regards to a steering pull and they just blew me off as the car was fine. Finally I got the Kia consumer affairs involved and took my car to Horn Kia. They found that the car was over a degree out of alignment. This car did not have a simple adjustment to fix this so Tempe Kia just lied and told me that there was nothing wrong with the car. Horn worked with Kia to get it fixed and now the car drives straight. Don't waist your time with Tempe Kia, go to Horn Kia in Gilbert. read more

I went to Kia Tempe to get my oil changed and spoke with a sales rep that I had met at Mark Kia when I purchased my 2015 Kia Soul (he was not my sales rep at that time, although he tried and was told I was being taken care of). Come to find out later, he's the number one car salesman in Arizona for his charm and tactics. He hangs out by the service area on purpose to snag unsuspecting customers. He remembered me, made small talk and then proceeded to tell me that I got screwed by Mark Kia and paid way too much for my vehicle. Long story short, by the time I left, I was driving home a 2017 Kia Soul for $125 more a month and for the extended warranty of $2,500, better known as the hidden service contract fee, which the finance guy never told me about. He only explained the GAP insurance to me. Yes, I was charmed, had, and taken advantage of, but I take 100% of the blame for thinking that this was a good deal and that they actually cared enough to want the best for me. I really thought I was smarter than that. Come to find out, Mark Kia was completely honest with me, no hidden fees, no sales pressure and everyone there is and was extremely friendly. I went back to Kia Tempe only an hour later and spoke with one of the general managers in an attempt to get my 2015 Kia back, but business is business, it's cut throat and no one was willing to help me or gave a damn. Since Saturday, I've been emailing and calling to have someone from Kia Tempe call me so I can get the paperwork I need to cancel the extended warranty. No such luck. Looks like I'll be paying them another visit; one that I do not look forward to making. read more

Worst customer service ever, came here for a test drive and had to explain for a good half an hour why I wanted to test drive a specific vehicle and not a smaller suv that according to the sales person would fit my needs better read more

I have bought several vehicles from various dealerships and my experience with Tempe Kia was the best of them all. No trying to get me to buy a car I couldn't afford. Will definitely consider them again when it comes time to buy another car. read more

The service department really helped me out when I had a problem with my battery and power steering hose on my 2012 Kia Sorento. The shuttle service was fast and helpful. read more

Great attitude, great explanations of work being done, Paula extremely knowledgeable and informative, time for work to be done was on target, actually early, waiting area very comfortable, all in all fantastic experience! Actually looking forward to next service! read more

We couldn't be happier with our buying experience at Tempe Kia. Bryant Anderson was our sales person. He was friendly and knowledgeable and made our buying experience pleasurable. I highly recommend Tempe Kia! read more

Our buying experience was a pleasant one. With the help of Anthony H. the sales rep who helped and guided us along the way we ended up with a great deal and a car we really like. Anthony's professionalism, patience and knowledge made the usually dreadful experience of car buying much easier. read more

We purchased our Kia Sportage from D'Mikel Bundy. D'Mike was extremely helpful and patient in answering all our questions and assisting us with our purchase. D'Mike is a very competent and patient young man. He did not pressure us at all and presented all the facts and options as we went through the process. I would definitely recommend contacting him if you are looking to buy a Kia from this location. read more

After several months of research and shopping on line, I zeroed in on a slightly used vehicle Tempe Kia had for sale. I reached out to the dealership and spoke with customer care rep Nury Arizpe. Nury worked with her manager and myself via numerous emails to secure agreeable pricing for both the vehicle I was interested in and my trade-in. With the COVID virus situation, I wanted to walk in the door knowing very close to what my out the door price was, so as to get in and out quickly. Bottom line, no surprises. A salesman that took over for Nury, Ron Vidal, met us at the door. He already had all the information, confirmed it with us, managed our test ride, had our vehicle detailed while we did the paperwork, and had us out the door in about three hours. Final price within $25 of what I anticipated. Full disclosure, I did not need financing which simplified the deal. Many thanks to Nury for her patience and customer service setting everything up for me. Our salesman, Ron, made everything happen smoothly with no surprises. This was my experience and why gave a 5 star rating. read more

Worst sellers in the valley. I went there to view a car and do a driving test. As any other pushing sellers they try to make me buy the car that day. I was there for a specific promotion that they have in their website, the seller said that it was applied only to specific vehicles, so ask him to review if they have that specific cars in stock. He was like in bad mood because of this, but he searched and find it. After that he was trying to sell other car, and I mentioned that I want to see the numbers for that car out of door. He called his manager (10 min wait) also another speech that the car is too basic... bla bla.. I ask for the numbers again, after wait another 10 minutes. I asked to send me the quote to my email, because I have other things to do. After 2 weeks I never received the quote even after I sent him an email asking about this. So I contacted their internet sale department and they were really friendly but they never provide me a detailed quote, they sent me a quote higher than the promotion, they want that I go back to the dealer to give me that information. I really said I was already there and I will not go back until I have your out of door price. So they just, said that whenever I have time that they can help me in the dealership. So it was a loose of time. They have a lot of hidden fees, the price of the car increase like 7000 of the advertised price and they were willing to show where they charge that. I know that it might be including registration fees, etc.. but if they are not willing to show you that is because they are hiding the fees. read more

I just bought an Optima I thought would be a great purchase used, and only 10,900 miles, they give me a perfect car fax. I find out the car has been in a wreck. The front bumper has been replaced with a huge gap to the car. Their response was it's used can't help you. These people are cons be very careful, they will lie to get a sale. Shawn was my car salesman, be very weary of this dealership. I just paid over $20,000 for a wrecked car, only a thug would do that. read more

STAY FAR AWAY! The worst customer service experience I have ever had in my life! I just recently leased my Kia Optima from here and I will NEVER lease with these people ever again...and neither will my friends, family, or company. I walked away with the car and continued to get harassed and continually called three weeks after I was driving the car for more and more paperwork they "forgot" to ask me for. On top of the harassment they threatened to come take the car away if I didn't answer in a time frame that they deemed fit. I sent off an email to the sales manager who helped me, Will, about my dissatisfaction, and of course heard nothing back. I went into the dealership because my license plates had not come in the mail yet and my temps were expiring and Will greeted me. I asked him why he had not responded to my email and he said, "I have washed my hands of you" EXCUSE ME!? I have never been treated like such trash by any company in my entire life. This company is terrible and their employee's have no pride in what they do. I have contacted Kia and am looking forward to see how they take care of this. read more

If I could give this place less than 1 star I would. Intitally the salesman I spoke with on the phone was awesome. I confided that I don't have the greatest credit, and was transfered to the "alternative financial solutions" department. This is when it all went down hill. It was dirty, hot and disorganized. (I had an appoinment and he couldn't find my paperwork) The sales/finance man I spoke with gave me metaphor after metaphor for having 'less than desirable' credit. When I stated I saw the car I was interested online he told me that particular car could have not exsisted. I said the original salesman I spoke with even gave me details on this car. At that time he stated 'salesmen lie to get you in the door'. I went there interested in a KIA Soul. He took me out on the lot in the 90 plus temps, pointing out cars that were NOWHERE in my interest, or even price range. When I stuck to my guns, and all was said and done the offer that was presented to me for the Kia was something I would have expected at BMW dealership. During this verbal raping, the first salesman all of the sudden remembered the car I saw online and told me it sold over the weekend. This is where it went from awful to worse. The manager of the department came over to speak with me since I declined the 3 outrageous offers. I must say I have never felt so disrespected and 'sold' by anyone. It wasn't a shock that I had bad credit, I disclosed it at the beginning of my call, and it was the topic of conversation during the entire appointment. But this manager (who also kept calling me the wrong name) tried to make me feel bad about my credit score, and implied that I wouldn't be able to get a car. It was a run-on sentence of verbal berating. He actually said to me "don't you think if everyone could have a $300 car payment for a $25K car, we'd all be driving Benzos?" That enraged me. I again mentioned to him, the department manager, that I saw this car online and he said 'we would have never had something like that, it probably didn't have air conditioning" I wasn't looking for anything over $16K and kept repeating that. I finally left brow beaten and embarassed. However, I found a wonderful dealership Freeway Chevrolet, where I purchased a Kia Soul, for the price I wanted without anything less than total respect and pure confindence in my decision. read more

I have never been treated so rudely upon expressing intrest in buying a car before. I arrived asking to test drive a kia optima and at first, he seemed very willing to help us. As soon as he sat down to do paperwork with us and heard that we were not buying that day and would probably be buying within the next 2 months because we wanted to be sure in our decision about a car he went to get a manager. The manager was helpful and understanding but after we still said that we were not going to buy that day the salesman refused to let us test drive a car. He said "sorry, but you're not buying and I need to feed my family". Is the 15 minute test drive really going to make your family starve? Doubtful. If he had been accomadating, we probably would have bought our car from him when we came back. Well I can promise that when I do buy a kia optima, it will NOT be from him or this location. I would rather pay to have the car shipped elsewhere for me to pick it up, then deal with them again. read more