This is a long overdue review for this amazing hotel…read more I've visited Tempe to attend the Innings Festival three times now. Each time staying at a different Marriott property: Aloft the first time, Westin the second time, and at this Residence Inn during my last visit. And I have to stay, this was probably my best stay. Location wise, this property is a couple of blocks away from the Westin. But still within walking distance to the Innings festival site. The nightly rate to stay at this property was also much lower in comparison to Westin and/or Aloft (at the time of booking). And being a Residence Inn, obviously breakfast is included in the rate. Anyway, the check in process during my stay was quick, and the staff was super friendly and hospitable. Actually, all the staff encounters I'd had during my stay were super pleasant. From offering me a bottle of water when I had purchased a pack of ibuprofen to just a simple hello and a smile as we're walking by the front desk. I don't think I've ever stayed at any Marriott property where the staff is just overall pleasant! During check in, I found out that my room had been upgraded. I had originally booked a room with two queen beds but got upgraded to a two bedrooms suite with a personal bathroom in each bedroom. The hotel room also had a little common area and a kitchenette. Awesome! The noise level at this hotel was pretty much on par with every other hotel I'd stayed in so I'm not complaining about that. I thought my bed was comfortable and I always had a good night sleep during my stay here. Breakfast foods are pretty much what you'd get at any other Residence Inn. You get your eggs, sausages, potatoes, juices, waffles, etc. And although the hotel was sold out during my stay (or so I was told), the line for breakfast never got too long. And although I didn't drive here, there's a parking garage (I think public parking garage) attached to the hotel and I believe it was only around $15/night to park there. So they weren't charging insane parking fees that hotels located in downtown anywhere typically charge. Would I stay here again in the future? Hells to the yes!

Stayed here for an extended period and unfortunately the experience was overshadowed by ongoing…read morebilling and communication issues. I noticed charges that didn't seem accurate and tried to get clarification, but getting clear answers or basic documentation was surprisingly difficult. Instead of transparency, I was met with vague explanations and inconsistent information. The lack of communication and accountability turned what should have been a smooth long-term stay into a frustrating and time-consuming situation. The property itself is fine, but based on my experience, I'd strongly recommend reviewing your charges closely and getting everything in writing!

DO NOT STAY HERE!!!! We were awoken at 3 am to bed begs on the bed and when we check found evidence…read moreof them all over the sheets and in the pillow case. It was 3 am in the morning, the receptionist was nonchalant and unapologetic about the situation. We were not going to swap rooms due to the unsanitary situation to so we checked out and had to start our trip home early to sanitize and isolate our belongings. Because it was 3AM Janelle stated that she couldn't do anything and we would have to wait for Mr. Carlos Zavala to call. He never called so I reached out to. Mr. Zavala and he claimed that he had someone come out and checked the room and couldn't find anything. He also started to insinuate that the rooms headboard doesn't match their records when clearly we checked in to room 308 and had photos of our experience. Do not stay here unless you plan on bringing bed bugs home!! They have no accountability and would rather deny the outbreak rather improve their customer service and room cleanliness. Not worth it.

I probably wouldn't stay here again. There are better hotels in the area for the price…read more Pros: Close to the airport. Ronny, at the front desk, and the other staff are very friendly, professional, and polished. Good, hot water pressure in the shower. The gym is pretty good- water was always stocked, equipment worked, plenty of towels. They have a couple of bikes, free weights, a rower, and other cardio machines. Cons: Proximity to the airport leads to a lot of noise, making it difficult to sleep. They did provide earplugs which didn't help very much. No room service. Responses to messages on the Marriott app are slow. No makeup mirror in the bathroom. Room was uninspiring. There was one small drawer and no other place to unpack. The shower was of dubious cleanliness. Coffee machine in the room was sub-par (W has nespresso for example). Limited toiletry extras. Housekeeping doesn't go the extra mile (for example arranging toiletries for you, restocking lotion, etc).

I'll gladly stay at this hotel anytime…read more I stayed here once in 2023 (forgot to review) but recently, I was on a work trip and Canopy by Hilton in Tempe was within budget and close enough for work-related stuff in Scottsdale. So many pros about stay here: :: Water refill stations on every floor :: Lobby bar/restaurant :: Room service :: Gym and rooftop pool (with a bar and foods) :: Comfy rooms with all sorts of closet and luggage space, steamer, desk, charging stations/outlets. :: Cute decor Really, not a single gripe about either of my stays.

Umar welcomed us to the joint and it was an amazing stay. He was very nice and made the check in…read moreexperience super easy and pleasant. They sent a text to the registered phone to check if the room was as is...Hilton Honors standard I really enjoyed this location. The sky too bar, Alibi was very good and the mixologist were very capable. They got the drinks out quickly. We had breakfast at the downstairs restaurant - Alter Ego - the next morning. Super friendly team, and Madilyn was very nice to the kiddos. She was an excellent server. The room was clean, the bed was comfy. The amenities, whether it be the flat screen, the coffee maker, or even eat plugson the night stand. Look, we didn't need the ear plugs, but they were there. The pool on the roof was cool, and next time we are in Tempe, we will definitely use it. I also found the location to be excellent. We were within the shadows of the ASU grounds. There were plenty of locales to check out within walking distance, but the Canopy had everything you might have been looking for. And for an overnight, not too shabby - resting was easy. The on the spot parking is valet for $45, and the self parking is only $6 less a block over. I recommend.

Beautiful hotel, conference area, restaurants. Hotel is clean, staff is wonderfully helpful and…read morepolite. Came here for a sports tournament convention. Tons of teams and staff handled it all well.

Had a wonderful stay, walking distance to downtown Tempe, Whole Foods near by, ASU and more…read more.. located next to Police Station and City Hall. Self-parking and valet is available and included in resort fees

I had a pleasant! I felt greeted from the time I got in. Clean atmosphere, multiple dining venues…read moreon site and in walking distance to local markets and restaurants. I will say ASU was on spring break and the area was pretty quiet for this hotel nestled at the end of campus. Highly recommend.

When you have a hotel with terrible leadership and a nasty, loud and obnoxious woman who runs the…read morefront desk -- you can count on having a terrible stay. The staff is unpolished, rude and disrespectful. I'd rather sleep in my car than stay at this "Holiday Inn Express" disguised as an Omni branded hotel. Frankly, it is time for the Omni franchise agreement to be revoked, as this place is just an awful ghetto mess!

Really enjoyed our recent stay at the newer Westin Tempe - it far exceeded our experiences at a few…read moreother nearby properties over the years. The hotel opened in 2021 and it's conveniently located just off of S. Mill Ave, the main drag in downtown Tempe. The property has been well-maintained. Check-in was smooth and easy - our resort fee included a daily credit to use toward drinks at the restaurant, rooftop pool, or cafe. Our guest room had a view of "A" mountain, which was really cool! Despite the hotel and area being BUSY for Ironman and an ASU football game, our room was quiet and we happily collapsed into our comfortable bed each evening. The hotel restaurant was just ok for dinner - there are better options just a short walk away. We ordered breakfast room service once - eggs and pancakes - and that was solid. We did appreciate the coffee shop / market in the lobby, making it easy to get a morning coffee without leaving the hotel. And the well-equipped fitness center. There's also a small rooftop pool and bar - worth visiting for the views. We'll definitely stay at Westin Tempe again when we're in the area.

This is a great hotel in an awesome location. The room was comfortable and clean. W Euphrates to a…read moreroom with a view that was nice, but probably not worth it. If there's any reason I would not go back to this hotel, it would be the valet. It's been a really long time since I've encountered someone in the customer service industry who was so blatantly rude. We didn't let it put a damper on the trip, but if I were senior management in that hotel, I would have fired that guy in the spot.

We had the opportunity to stay at Vib Hotel this past week for a two night stay. Upon arrival the…read morefront desk clerk was friendly and even gave us complimentary parking. Don't mind if we do! The first thing I noticed about our room was the layout. Typical hotel rooms have the headboards of the bed against the wall. Our room was totally different. There was a long desk which was the headboard of the bed and the foot of the bed faced the window. As a result, there was very little space between one side of the bed and the wall. It wasn't a big deal but worth noting. Our room was clean and quiet which was appreciated. I also really liked the fragrance of the body wash and lotion. It was definitely a little detail that I noticed. All in all our stay was comfortable and relaxing. If we are back in the area we would probably stay at the Vib Hotel again.

Genuinely enjoyed my last-minute booking of this hotel. It absolutely gave everything that it was…read moresupposed to give and left nothing behind. The check-in was easy. We were graciously greeted by the front desk attendant was very informative about the area. This hotel is close to everything that we needed from bars, restaurants attractions. This location even has two bars inside of the hotel one on the first floor in the lobby along with a taco restaurant on the sixth floor of the hotel is a rooftop bar. Both bars are fully stocked to cater to any taste. The bartender was great very conversational very informative. I also enjoyed the accommodation that I had of my room. It was very spacious. It was very clean and it had all of the complementary items from dry bar that I personally did not use but glad that they were available. The only thing that I can say that I was not a huge fan of was having to pay $10 for parking. Another thing that I did not like the taco bar was not as tasteful as recommended. I strongly suggest other alternatives surrounding the hotel. The tacos appeared very appealing however to taste they were very bland, not to mention lack of seasoning, cold and cost $5.5 for one and $15 for three.

Property over all not in great shape for what they charge…read more Customer service front desk representative Leslie is in the wrong place, I asked her 3 different times for additional towel to take a shower since we were two guests but she was on her phone and did not even look at my face every time I approached her, she just stated she will have someone shortly to bring the towel the the room, not only th

i Had the most unprofessional experience! "Gabby " the attendant who answered the phone, was very…read morerude and argumentative!

I've stayed at this hotel before and it used to be a great place, which makes this visit even more…read moredisappointing. The condition of the property has really gone downhill. The fourth floor looks terrible -- there are empty, broken-down rooms and the hallways feel neglected. The carpet on both the fourth floor and first floor is in very bad shape and looks like it hasn't been maintained in a long time. Inside the rooms, the flooring is actually popping up in areas, which makes the whole place feel worn out and poorly maintained. Overall, the hotel just looks very old and neglected now. The elevators are another concern. They make loud noises and honestly sound like they could break at any moment. There is also an unpleasant smell in parts of the building. When you get off the elevator and walk toward the lobby, you can see construction going on, which only adds to the messy and rundown feeling of the property. This place used to be a great stay when we first came here, but now it's honestly pretty shameful to see how much it has deteriorated. The location and concept are great, but the hotel clearly needs serious maintenance and attention.

Checked in fine... Later arrival after spring training baseball game. I thought all was going to…read morebe awesome... I had confirmed days prior to arrival and there is a note on all my reservations. **down allergies family** attention to detail is the Bottom line! I am a platinum elite bonvoy rewards member and appreciated the warm reception from the front desk staff... So first thing is first.... I have a serious down allergy. That means with down feather pillows that I come in contact with it could lead to a hospital trip. It was listed on my reservation.... always is... Didn't happen. I took pillow down to the front desk and dropped off. Aamil and the lady upfront apologizing... They were not the cause of my frustration. I do appreciate them and their service this night.... especially because they were pouring my drinks when I sat at the bar!! I thought an apology would happen at some point from management...not so much.. I will clearly chalk this up as a fail for Moxy Hotels.... as this seems to be missed by several of the Marriott chain hotels...and I continue to be loyal...(head scratching I know) The 2 star rating was given because the check-in experience was having me at zero stars...but the evening and morning staff working (Aamil, Kiara) was superb!! Smiling and friendly. Unfortunate experience So many choices out there ... Was told I was getting comped breakfast. After checking out - I get on the plane and find out I got charged for the comped breakfast... Questions just reach out! Respectfully, Bryan Oklahoma City

*** fantastic location ***. Hotel is clean, rooms are nice, and you're surrounded by great…read morerestaurants and coffees.

The concept is very nice. You basically get a furnished studio apartment with a sleeper sofa that…read morecan sleep 4 total. There is a small supplied kitchen and refrigerator plus cooktop stove and small refrigerator freezer. You easily could live there for months. It has a high top dining and working counter. It has a large screen tv that swivels for watching from bed or living room. It has a clothing closet. It has two low dressers four drawers total. And a nightstand. TV stand has some small shelves. By door you find a shoe and pantry nook for small food storage. Also has a dishwasher. Pros: Can cook and eat there. Rooftop pool with bar. Great location by arena and football stadium. Walkable to restaurants, Trader Joe's, ASU Tempe campus, light rail and buses and transportation center all right there. Town Lake and office complex a few blocks away. Free breakfast every day that's pretty good and varies a little each day with free coffee and other morning drinks. Has a workout room with a great view. Very friendly and helpful staff, went out of their way twice to fetch sweetener and ice. Small convenience store next to front desk. Reasonable daily parking fee that includes unlimited in and out privileges Cons: On a five night stay, housekeeping only checked on us 2 days. Needs small repairs here and there. Example: 2 or 3 drawers had loose pulls that needed screw tightening, saw a weather strip partially detached from door frame. Small workout area had limited equipment. One treadmill was broken one day and I had to wait an hour for the treadmill hog on the only working treadmill to get off despite posted 45 minutes max use rule. Other equipment like weights a bit limited. They allow pets and one day we had to deal with a barking dog somewhere morning and night. We complained twice and the hotel staff could only say they tried and that people are not supposed to leave their pets unattended. Bella from light rail every five to fifteen minutes if you get the southern/western side of the building.