This is a long overdue review for this amazing hotel…read more I've visited Tempe to attend the Innings Festival three times now. Each time staying at a different Marriott property: Aloft the first time, Westin the second time, and at this Residence Inn during my last visit. And I have to stay, this was probably my best stay. Location wise, this property is a couple of blocks away from the Westin. But still within walking distance to the Innings festival site. The nightly rate to stay at this property was also much lower in comparison to Westin and/or Aloft (at the time of booking). And being a Residence Inn, obviously breakfast is included in the rate. Anyway, the check in process during my stay was quick, and the staff was super friendly and hospitable. Actually, all the staff encounters I'd had during my stay were super pleasant. From offering me a bottle of water when I had purchased a pack of ibuprofen to just a simple hello and a smile as we're walking by the front desk. I don't think I've ever stayed at any Marriott property where the staff is just overall pleasant! During check in, I found out that my room had been upgraded. I had originally booked a room with two queen beds but got upgraded to a two bedrooms suite with a personal bathroom in each bedroom. The hotel room also had a little common area and a kitchenette. Awesome! The noise level at this hotel was pretty much on par with every other hotel I'd stayed in so I'm not complaining about that. I thought my bed was comfortable and I always had a good night sleep during my stay here. Breakfast foods are pretty much what you'd get at any other Residence Inn. You get your eggs, sausages, potatoes, juices, waffles, etc. And although the hotel was sold out during my stay (or so I was told), the line for breakfast never got too long. And although I didn't drive here, there's a parking garage (I think public parking garage) attached to the hotel and I believe it was only around $15/night to park there. So they weren't charging insane parking fees that hotels located in downtown anywhere typically charge. Would I stay here again in the future? Hells to the yes!

An amazing hotel, right down the street from the ASU Staduim. We had the room during the holidays,…read morewhich meant a quiet campus, and I can't speak on it when school is in session. A heated pool, an aggressive whirlpool and a pit with epic outdoor views. Close to the airport but not close enough to be annoying. That mountain with the giant "A" on it offers a nice view and hiking trails, across the street, behind the bus depot. Our 2 bed, sleeper sofa with the kitchenette slept 5 average adult sized people. The parking garage was easy to navigate and the staff accommodating.

DO NOT STAY HERE!!!! We were awoken at 3 am to bed begs on the bed and when we check found evidence…read moreof them all over the sheets and in the pillow case. It was 3 am in the morning, the receptionist was nonchalant and unapologetic about the situation. We were not going to swap rooms due to the unsanitary situation to so we checked out and had to start our trip home early to sanitize and isolate our belongings. Because it was 3AM Janelle stated that she couldn't do anything and we would have to wait for Mr. Carlos Zavala to call. He never called so I reached out to. Mr. Zavala and he claimed that he had someone come out and checked the room and couldn't find anything. He also started to insinuate that the rooms headboard doesn't match their records when clearly we checked in to room 308 and had photos of our experience. Do not stay here unless you plan on bringing bed bugs home!! They have no accountability and would rather deny the outbreak rather improve their customer service and room cleanliness. Not worth it.

I probably wouldn't stay here again. There are better hotels in the area for the price…read more Pros: Close to the airport. Ronny, at the front desk, and the other staff are very friendly, professional, and polished. Good, hot water pressure in the shower. The gym is pretty good- water was always stocked, equipment worked, plenty of towels. They have a couple of bikes, free weights, a rower, and other cardio machines. Cons: Proximity to the airport leads to a lot of noise, making it difficult to sleep. They did provide earplugs which didn't help very much. No room service. Responses to messages on the Marriott app are slow. No makeup mirror in the bathroom. Room was uninspiring. There was one small drawer and no other place to unpack. The shower was of dubious cleanliness. Coffee machine in the room was sub-par (W has nespresso for example). Limited toiletry extras. Housekeeping doesn't go the extra mile (for example arranging toiletries for you, restocking lotion, etc).

I'll gladly stay at this hotel anytime…read more I stayed here once in 2023 (forgot to review) but recently, I was on a work trip and Canopy by Hilton in Tempe was within budget and close enough for work-related stuff in Scottsdale. So many pros about stay here: :: Water refill stations on every floor :: Lobby bar/restaurant :: Room service :: Gym and rooftop pool (with a bar and foods) :: Comfy rooms with all sorts of closet and luggage space, steamer, desk, charging stations/outlets. :: Cute decor Really, not a single gripe about either of my stays.

The hotel is beautiful, and every member of the staff we encountered was genuinely kind. The…read moregentleman at the front desk was especially friendly and helpful. That said, this isn't a hotel I would choose again. The road noise outside is surprisingly loud. You can hear virtually every passing car, and I honestly can't remember ever making that complaint about another hotel. On Saturday night, the DJ on the 14th-floor rooftop had the bass turned up so high that our room on the 8th floor was literally thumping. I called to ask whether the music could be turned down and was told it could not, and that it would continue quite late into the evening. I then asked whether the hotel had a couple of fans we could borrow to help mask the noise. Unfortunately, they didn't though they did offer earplugs, which I appreciated. To their credit, the front desk was empathetic and relocated us to another room, which we appreciated. Unfortunately, the overall noise issues were still enough that I wouldn't choose to stay here again. If you're planning to enjoy the rooftop nightlife, this may be a great fit. If you're looking for a quiet night's sleep, I'd look elsewhere.

Beautiful hotel, conference area, restaurants. Hotel is clean, staff is wonderfully helpful and…read morepolite. Came here for a sports tournament convention. Tons of teams and staff handled it all well.

Had a wonderful stay, walking distance to downtown Tempe, Whole Foods near by, ASU and more…read more.. located next to Police Station and City Hall. Self-parking and valet is available and included in resort fees

I had a pleasant! I felt greeted from the time I got in. Clean atmosphere, multiple dining venues…read moreon site and in walking distance to local markets and restaurants. I will say ASU was on spring break and the area was pretty quiet for this hotel nestled at the end of campus. Highly recommend.

When you have a hotel with terrible leadership and a nasty, loud and obnoxious woman who runs the…read morefront desk -- you can count on having a terrible stay. The staff is unpolished, rude and disrespectful. I'd rather sleep in my car than stay at this "Holiday Inn Express" disguised as an Omni branded hotel. Frankly, it is time for the Omni franchise agreement to be revoked, as this place is just an awful ghetto mess!

I had a FANTASTIC stay at the Westin Tempe! Beautiful views, a spectacular suite and a vivacious…read morerooftop pool and bar have me excited to come back! I first want to acknowledge the parking since I know the valet cost is a an issue. I did self parking at the Brickyard Parking Garage for $16 for 24 hours which was a 3 minute walk across a side street and down a short flight of stairs. I found it super convenient and would recommend it to anyone looking to skip valet. The lobby was nice, very clean and open with high ceilings and a comfortable sitting area. Austin got me checked in quickly and hooked up with their welcome package that included two free margaritas at the rooftop bar Skysill, two free cups of coffee or tea at their coffee shop and two free smoothies from Terra their restaurant on the 1st floor. I stayed in one of their Executive Suites With Mountain View and when I say the room took my breath away, I actually gasped!! It was more than I could hope for with beautiful views overlooking Tempe and Phoenix in both the living room and bedroom, a big comfy bed, a nice sized table to get work done at and a beautiful bathroom complete with a spacious shower and luxurious soaking tub! The room also came with bathrobes, complementary water bottles in the mini fridge, wine glasses and a corkscrew. I really loved being able to relax knowing everything was thought out! The rooftop bar and pool was beautiful, again with breathtaking views. The welcome margarita was good and strong but the Hibiscus Paloma was a show stopper! I also really enjoyed the rooftop patio the next morning when I took my laptop up to enjoy the sunrise over the city while getting my work day started. My morning was a breeze, enjoying beautiful views, my complimentary tea and smoothie but the standout of my stay was Aneesa at concierge. I had a last minute schedule change for a meeting that left me stressed for time to checkout and make my meeting but Aneesa saved the day when, without hesitation, she moved my checkout time back so I could complete my Teams call in the privacy of my room and not feel rushed to leave. I only ended up needing 30 extra minutes but I can't thank her enough for giving me that extra hour! It's people like her who keep me coming back somewhere and I'm happy to say I've already recommended this hotel to a few friends and work colleagues. A couple places I feel the hotel may have room for improvement on is stocking additional amenities for the bath like epsom salts or bubble bath and the windows of my room could have been cleaner but those little things really didn't bother me much at all. Honestly, I just walked across the street to the 24hr CVS and bought some bubble bath after my drinks and enjoyed a nice relaxing soak, it was perfect! I've definitely found my new go to hotel in Tempe! Thank you Westin Tempe and Team for taking care of me and again, thank you Aneesa, you're a true MVP!

Beautiful place! I love all of amenities…read more The rooms can be spacious depending on which room you get. Having a nice view is always the best! The lobby is nice and spacious. Has places to eat, a bar, places to study, or get some work done. It's beautifully decorated. The rooftop pool, the do at night, the bar opened and the food you can get there. It is a bit pricey. The view is one of the best views in Tempe I have seen so far! The drinks for happy hour is always good! It's super close to mill Ave where all the bars and city life is! Super convenient place. There are fees such as parking and etc. I would stay here again and again! We went for a staycation and we got a great deal! We didn't pay over $100 ! Sometimes it's rare but it does happen! I probably would not pay over $200 for this hotel because the area is super loud at night especially if there is a dj and there are a lot of judgy stares from staff. I'd say this place offers a lot for accessibility. Elevators, ramps, and wide doors entrances rooms are spacious. Walk in showers etc. it is super loud at night not best for sensory sensitivities

I travel a LOT.i have to say this is one of the nicest hotels I have stayed at in a while …read more CLEAN Breakfast Great Customer service . We are traveling from California to texas in our motor home. Stayed her for our granddaughter volleyball game. They accommodated my motorhome. It's a small one so they could. But didn't have to . We felt safe and the rooms were really clean and the front desk, ladies those ladies couldn't have been kinder. Thank you The Atilanos

We drove from Kansas City to San Diego and back and stayed in 12 different hotels, so we're…read morecomparing them all. We stayed here one night for $86.29, which was the average price for the trip. SHE: Compared to all the other hotels we've been in, this was the lap of luxury. HE: Very luxurious. How many pillows were there? SHE: Were there three? No, no, no, no, no? Were there two? No. HE: Were there four? There were four, at least, maybe more. SHE: There were more because there were two beds, and they each had four pillows on them. HE: So we had eight pillows! SHE: That's how you define the lap of luxury. Eight pillows. HE: This was a big chain hotel that had four floors. We were on the fourth floor. I think it's near the airport, but we could not hear any noise at all. SHE: It was a big room, very nicely furnished. Everything was in great condition compared to the other hotels on our trip. The freezer froze, which was great. HE: The shower had a bar in it, so I guess it was an accessible shower, but it was like a normal shower. SHE: It had a three-way shower head. HE: Not much of a view out the window. That doesn't matter. SHE: The outlets were in the right places, and it was the first place we stayed at offering breakfast. They had like three or four different friends of coffee, and a waffle maker, and three cereals. HE: There was a lovely lounge eating area, too. And an outdoor area. That was nice. SHE: It was very pleasant. It was luxury for us for this trip. HE: I think we've said all we can say about it. SHE: It was carpeted. HE: Oh yeah, it had carpet. I prefer that.

I've stayed at this hotel before and it used to be a great place, which makes this visit even more…read moredisappointing. The condition of the property has really gone downhill. The fourth floor looks terrible -- there are empty, broken-down rooms and the hallways feel neglected. The carpet on both the fourth floor and first floor is in very bad shape and looks like it hasn't been maintained in a long time. Inside the rooms, the flooring is actually popping up in areas, which makes the whole place feel worn out and poorly maintained. Overall, the hotel just looks very old and neglected now. The elevators are another concern. They make loud noises and honestly sound like they could break at any moment. There is also an unpleasant smell in parts of the building. When you get off the elevator and walk toward the lobby, you can see construction going on, which only adds to the messy and rundown feeling of the property. This place used to be a great stay when we first came here, but now it's honestly pretty shameful to see how much it has deteriorated. The location and concept are great, but the hotel clearly needs serious maintenance and attention.

Checked in fine... Later arrival after spring training baseball game. I thought all was going to…read morebe awesome... I had confirmed days prior to arrival and there is a note on all my reservations. **down allergies family** attention to detail is the Bottom line! I am a platinum elite bonvoy rewards member and appreciated the warm reception from the front desk staff... So first thing is first.... I have a serious down allergy. That means with down feather pillows that I come in contact with it could lead to a hospital trip. It was listed on my reservation.... always is... Didn't happen. I took pillow down to the front desk and dropped off. Aamil and the lady upfront apologizing... They were not the cause of my frustration. I do appreciate them and their service this night.... especially because they were pouring my drinks when I sat at the bar!! I thought an apology would happen at some point from management...not so much.. I will clearly chalk this up as a fail for Moxy Hotels.... as this seems to be missed by several of the Marriott chain hotels...and I continue to be loyal...(head scratching I know) The 2 star rating was given because the check-in experience was having me at zero stars...but the evening and morning staff working (Aamil, Kiara) was superb!! Smiling and friendly. Unfortunate experience So many choices out there ... Was told I was getting comped breakfast. After checking out - I get on the plane and find out I got charged for the comped breakfast... Questions just reach out! Respectfully, Bryan Oklahoma City

The concept is very nice. You basically get a furnished studio apartment with a sleeper sofa that…read morecan sleep 4 total. There is a small supplied kitchen and refrigerator plus cooktop stove and small refrigerator freezer. You easily could live there for months. It has a high top dining and working counter. It has a large screen tv that swivels for watching from bed or living room. It has a clothing closet. It has two low dressers four drawers total. And a nightstand. TV stand has some small shelves. By door you find a shoe and pantry nook for small food storage. Also has a dishwasher. Pros: Can cook and eat there. Rooftop pool with bar. Great location by arena and football stadium. Walkable to restaurants, Trader Joe's, ASU Tempe campus, light rail and buses and transportation center all right there. Town Lake and office complex a few blocks away. Free breakfast every day that's pretty good and varies a little each day with free coffee and other morning drinks. Has a workout room with a great view. Very friendly and helpful staff, went out of their way twice to fetch sweetener and ice. Small convenience store next to front desk. Reasonable daily parking fee that includes unlimited in and out privileges Cons: On a five night stay, housekeeping only checked on us 2 days. Needs small repairs here and there. Example: 2 or 3 drawers had loose pulls that needed screw tightening, saw a weather strip partially detached from door frame. Small workout area had limited equipment. One treadmill was broken one day and I had to wait an hour for the treadmill hog on the only working treadmill to get off despite posted 45 minutes max use rule. Other equipment like weights a bit limited. They allow pets and one day we had to deal with a barking dog somewhere morning and night. We complained twice and the hotel staff could only say they tried and that people are not supposed to leave their pets unattended. Bella from light rail every five to fifteen minutes if you get the southern/western side of the building.

*** fantastic location ***. Hotel is clean, rooms are nice, and you're surrounded by great…read morerestaurants and coffees.

Due to a flight delay, my husband and I ended up having a last-minute stay at this hotel--and it…read moreturned out to be a pleasant experience overall. The first impression was warm and inviting: the decor has a cozy, Native American-inspired vibe, complete with a little fire pit area that added to the charm. At check-in, we were warmly greeted by the friendly front desk staff, who made the check-in process smooth and of course offered us the Signature Doubletree cookie. The hotel's layout blends indoor and outdoor spaces, so after checking in, we had to walk outside to reach our room. While the room felt a bit dim, outdated, and slightly worn, it was decently clean and worked just fine for a short overnight stay. One of the biggest perks of this hotel is its proximity to the airport--super convenient for layovers or early flights. They also offer a shuttle service, and the drivers were cheerful and friendly, which made the travel experience very enjoyable. If you're looking for a quick and comfortable stop near the airport with friendly staff and a unique ambiance, this hotel is a solid choice.

DoubleTree has always been one of my favorite hotels and not just for the cookies, but because of…read morethe excellent customer service and cleanliness I've come to expect from Hilton properties. We were staying one night in Phoenix before our flight and decided to book through our Hilton Honors account at a DoubleTree. The location we originally wanted was full, so we chose the Tempe property instead. Unfortunately, the experience was disappointing from the start. The woman at the front desk was very standoffish. When we asked about room rates, she quoted a much higher price than our Hilton Honors rate, so we decided to book online while standing in the lobby. When we went back to check in, she told us we had to wait. I also asked for one of the famous cookies, and she said they "weren't ready." She offered no welcome, no information about the hotel, and didn't ask any questions. If you're the face of a hotel, a warm and friendly attitude makes all the difference. Once we got to our room, things didn't improve. The property itself feels very old and outdated. The carpet was torn right at the entrance with sharp pieces sticking out, the AC was loud and squeaky, the headboard wasn't attached to the wall, and we heard a strange tapping sound all night long. We decided to give the property another chance by trying the on-site restaurant, Milagros. Unfortunately, both meals, the ribeye and fajitas the ribeye was raw (and made my husband sick later) and the steak on the fajitas were super tough and both were disappointing. The steaks were poorly cooked and lacked flavor. The one bright spot of the evening was Pedro, who apologized sincerely and provided 50% off my fajitas. His customer service was excellent and truly appreciated. Overall, this hotel does not reflect the quality or hospitality I've come to associate with DoubleTree. It's old, outdated, and lacks the warmth and care that usually make this brand so dependable. I truly hope management takes steps to refresh both the property and the guest experience.