The main point of this review is, This company sucks and I hate that it's In Vistancia. If you are looking for a nail salon in VISTANCIA please go to Beauty Boutique by Walgreen's.
The other bad reviews are right! They act entitled and idk if it was because I just got off an 9 hour shift and wanted to change into lounge clothes to get my nails done or because we are of color that she didn't think we were gong to pay, but that's NOT OK. Especially because they over charged me last time and I didn't give them hell.
I HATE the idea of writing reviews so that will tell you how mad I am!
They are, cheap, unfriendly, and don't know what customer service is...
I had the worst experience I have ever had at any nail shop I've ever been to and I lived in Detroit, Michigan. I am a resident of Vistancia and went to the shop with my cousin to get a full set. Before I say more let me just say that the first time I went they told me my full set with gel polish would be $30 but then charged me $43. KEEP THIS IN MIND BC THEY BLAME RAISING PRICES ON THE LANGUAGE BARRIER. I was polite and did not raise my voice at all despite having my niece with me who looks white but she is biracial they were harassing me and my cousin asking who's she was despite telling ALL of them that she was my niece up front. Also the lady with the glasses was doing my nails (the older one) and she kept telling my niece not to move when it had nothing to do with my nails and I told her to talk to me and not my niece because she does not have to listen to you!! very f*ucking rude off the bat.
This time I dd not bring my niece- just my cousin and I. When we got there they seemed like they did not want to service us because it was close to close but we did ask before we came in and the manager with the Sh tsu dog hair told us that we could-2 gel full sets WE MADE THAT CLEAR. Once I get in the lady with the glasses from LAST time tells me to sit down and I do- at this point you can tell her employees are irritated even though this is there job. The man says gel is 20 I say ok... I confirm if its a full set with gel, he says yes.. then he takes off my white nail polish that was chipping off already and while I'm picking my color he is being very short and rude with every question I ask & this whole time the lady with the glasses is standing over me literally the whole time- I even asked a question and he didn't respond so the manager had to ask him in Chinese even though he d*mn well knew English. THEN THIS IS THE PART I LOST IT- the lady with glasses was still standing over me asking me what color and I am getting angry at this point bc I am the only one in there that she is standing over, and normally they don't sit there the whole time. I then raised my voice and said "Not yet, I will let you know!" then the guy (still has a little girl attitude) says well you need t hurry and pick a color and I'm like ????? hes like I'm about to paint your nails & im just like never ever ever did I say I was getting JUST polish. THEN he throws the file or whatever he had down and yells to the manager "OH, NOW SHE WANT FULL SET" with an attitude. So at this point I don't even want him to touch me- I don't want any of there service or I didn't want to give them any money. So i say "That's fine I don't want any of your service" and he yells "$5 for what I did" I said "FOR WHAT" and the manager is like "for what he just did to your nail" and then looks at my nails and says "he joking, he joking" even though he was dead serious. I then left and my cousin tells me they are in the shop talking about how I could not afford it and I just don't understand(THIS IS COMING FROM THE MANAGER AND THE STAFF) He had the nerve to try and charge me $5 for the horrible service and was being so f*cking rude oh my lord, never have I EVER been so disrespected by any nail tech. THEN I called the manager and she was acting scared and like she had no idea what I was saying asking me what's the problem like she doesn't know. What the problem is, is that she hired family instead of people who actually like doing nails and going to work and she doesn't care because it's family. Poor business.
sorry for typos and misspelling- I am currently at work. Also I am probably missing a lot of what happend because I don't have time but just know they suck.
Again, if you live in Vistancia GO TO BEAUTY BOUTIQUE not temptation nail or spa. read more